Flight delayed by 2.5 hours
Pros: "The flight was delayed because of fog, however, the agents and flight crew worked with patience and good humor and were able to move me to a different flight. The experience was as good as possible with the delays and crowds"
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Cons: "The plane’s electrical system was not working and we sat on the plane for over an hour with no A-C. Several solutions that were tried were also broken and we were told that the plane itself need to have additional electricity to start the plane for the past 4 days! Unacceptable on a usual A+ airlin"
Cons: "Immigration and customs along with baggage claim was a mess. They need to get it together. It should have been more streamlined and the lines are ridiculous."
Pros: "I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!"
Pros: "I loved how accommodating the crew was for having a late departure."
Cons: "Maybe update the passengers as you find out the plane will be later than expected"
Pros: "The people at the service desk and customer service on the phone were very nice"
Cons: "Not loose my luggage. I was forced to switch flights to LA in order to catch a flight to Sydney. My bags came 3 days after I had to buy all new sets of clothes and toiletries because I went on a sailing trip for 5 days. My bag finally arrived and now I have too many clothes and an extra bag."
Cons: "Start serving people early and the plane smell musky"
Cons: "My cabin bag has been misplaced and I siding receive the same."
Cons: "One hour delay but overall it was good"
Pros: "Early boarding"
Cons: "Plane was late no food, no blankets and screwed up checking my bags to Bangkok."
Pros: "Interior layout was pretty cool. Like the class divider and first class seats (even though I didn't sit in them). Pre-flight briefing was entertaining and funny. Gave me the whole can of Sprite!"
Cons: "Nothing truly negative to say."
Pros: "Having very comfortable seats"
Cons: "Once agin slow boarding"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight! Empty flight and very short."
Cons: "Flight was delayed. Inflight entertaining streaming system was not working. Too many people insist on not checking their luggage under, so we almost didn’t have space for our carry on by the time we were allowed to board."
Pros: "I enjoyed the whole experience with my Alaska Airlines flight. The staff were nice, the flight was close to on time and the cabin was fairly comfortable."
Cons: "Very little leg and foot space especially with the aisle seat."
Cons: "unfortunately I had a middle seat and the man sitting next to me was too large he was constantly in my space with his body, his arms resting on my chest it was a very uncomfortable flight."
Pros: "Flight said canceled but they rerouted it to Oakland but no where on any monitors does it say this. The screen for boarding said Cancun even while boarding to Oakland. No one helping people when they got off the plane to transport them to SFO. Standing in the rain waiting for shuttle.Poor experience"
Pros: "Even though my flight was only 1.5 hours, the airline gave us access to free entertainment using their Wi-Fi, and they gave us a mini snack box with three tasty items. The seats were comfortable as well and each seat was equipped with a port to charge your cellphone or laptop, which I found very handy & considerate. It was a pleasant experience."
Pros: "The crew were very attentive and pleasant to interact with."
Cons: "The food was a little lacking. But considering it was a short flight it wasn't that big of a deal."
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Short flight"
Cons: "Not prompt takeoff or system for getting people on-board. The gogoinflight is also a mess and didn't work for this leg of my trip."
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Cons: "Late departure, late arrival, stuck half an hour on the ground before being able to get out of the plane while the PA blasts a message about Alaska being the most ponctual airline : a joke"
Pros: "Alright, just a normal flight"
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Cons: "Plane was delayed taking off because they waited for connecting passengers. Plane was delayed deplaning because a ground crew was not ready. I missed my BART connection and had to pay $50.00 for an Uber. Extremely displeased."
Pros: "I used the call button for the first time because I had ignored the drink service and desperately needed coffee. The flight attendant came back with a smile and got me some of the best coffee I could've asked for."
Pros: "See above."
Cons: "Survey should have a "not applicable" category. I did not have food or entertainment so can't rate my experience on those areas."
Pros: "Brian of the brand new air plane's staff was very friendly and attentive. The plane had that great "new plane" smell ... mmm! :)"
Cons: "Well, it's always difficult when one has to change terminals and the plane is delayed. It's even harder for those of us with mobility issues. I use a knee scooter and I was in a lot of pain by the time we finally boarded. The crew seemed just a bit confused as to what was going to happen to my scooter, although it worked out just fine. I couldn't get the in-flight wifi to work either of my two devices, nor could my seat mate. :( We were served food very late in the fight -- I had about 15 minutes to eat before the seat tray had to be put up. But worst, my flight home has been cancelled and rescheduled for a much later flight. As mobility device user, I'm limited on who can pick me up and when. This means an over two hour wait for my pick up person, which is very hard on a one-legged person. I asked Alaska if they would be willing to waive the fee for a different flight when I can get a prompt pick up person with room for my mobility device. They said they would not. I'm a little surprised, as Alaska claims to be ADA and military friendly. I'm not sure I'll fly Alaska again."
Pros: "Friendly service."
Cons: "Had to wait 20 minutes on Tarmac because another plane was parked at the gate we needed to use."
Pros: "Great crew, very nice and accommodating"
Cons: "waiting for the gate at the end of the flight, not that it could be helped."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "It's kind of fun to ride in the small planes even though they are less comfortable."
Cons: "I didn't know that carryon suitcases wouldn't fit inside the plane. If this was mentioned somewhere in my ticket paperwork, I missed it. I would have prepared my toiletries better if I had known in advance."
Cons: "All alaskan airline flights were delayed which in time created a last minute gate change for me. Because of the gate change, I was forced to take an underground train to make in in time while switching gates. Overall just should have been more efficient in every manner."
Cons: "It got delayed and they didn't tell us until we got here."
Pros: "The crew was good. The flight was uneventful except for an FAA initiated delay."
Cons: "I booked these tickets several months in advance and did not get a seat next to my partner when traveling from Seattle to San Francisco. We were seated 7 rows apart. We were very disappointed with Alaska Airlines in this regard. This has never happened with any other airline that either of us has flown with. The flight to Seattle from Sam Francisco was perfect."
Pros: "The pilot was super cheeky, he said "we hope you pay attention to the emergency announcements or at least pretend to, out of respect to the flight attendants." :) Loved the friendly and cheerful atmosphere the staff creates."
Pros: "Our flights were on time in both directions. Our flights were not full on either direction; I had a window and my companion got an aisle and we had an empty seat in between. Our flights were short enough that I didn't concern myself with food or entertainment so can't rate those."
Cons: "We had trouble locating the place where we were to collect our bags at the SFO international terminal. It would have been helpful if the door had been open to the baggage claim area or if the door to the area had been more clearly signed."
Pros: "Alaska was fantastic through this nightmare of a trip. They went above and beyond to try and help get us ticketed, bags retrieved when our connecting flight on a different airline was suddenly changed... to 2hrs earlier. Flight itself was great. No issues. No delays. Infact we landed 20mins earlier than expected."
Pros: "legroom, outlets"
Cons: "in flight entertainment,"
Pros: "Boarding was very clear, some airports you can't hear what group they are calling to board. In addition they had a screen to show which group was boarding which was very helpful. The staff was nice, no issues."
Pros: "Comfortable leg run, great staff, sense of humor of the announcing stewartress."
Cons: "We were late leaving but made up time in the air, We were late about 20 minutes."
Pros: "I like the ease with witch the pilots took off and landed, very, very smooth. I would definitely consider Alaska next trip I take."
Cons: "What I didn't like was how they boarded the plain. I understand the logic of boarding back to front but not enough organization at that gate. Too many people bunched up because the rows were not called appropriately. May I suggest that after the first class, children and assisted folks get in the plain that they call passengers by sections, for example: the last 10 rows first, then the next 10 and so on. so everyone is not just blocking the front part of the gate. So it will be more orderly and quickly to board. Not enough was said over the loud speaker about how people should be boarding, as most other airlines board front to back first and that's my 2 cents. thank you."
Pros: "In flight service great Very good communication of flight delay status"
Cons: "Baggage retrieval took 45 minutes"
Really accommodating staff, and on flight amenities. I would fly with Delta again.
Pros: "Accommodating a lot more than American Airlines."
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Excellent crew and clean aircraft"
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Very comfortable, no complaints."
Pros: "The crew was amazing."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The food was improved and the seat was comfortable."
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "The service and the crew were extremely courteous polite and professional ."
Cons: "As it is an all flights just not enough leg room and a very tight chair."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Cons: "Multilpe delays"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Cons: "Seat, did not get upgraded"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Arrived early but then sat on the tarmac for 1 hour
The plane is old and really small. Crew was great
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Cons: "Was missed due to delayed flight"
Pros: "On time and the staff was great"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Flight was on time."
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "See above"
Cons: "See above"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Pros: "No entertainment nothing"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Cons: "Customer service was not great. They canceled my flight without any great reason. While I learned about another situation regarding my flight, I was not treated well on the phone by costumer service. I don't think I want to fly with American Airlines again."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Pros: "Crew were friendly"
Cons: "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Pros: "Crew onboard was fine"
Cons: "Flight delay with min amount of explanation"
Cons: "Two hour delay. They gave us three different excuses, probably all lies."
Cons: "We missed the whole vacation due to United flt. 599 being late into SFO. We missed the Zurich flight by 7 minutes due to a mechanical issue (overhead bin lid would not stay closed.) United customer service was very poor and after 16 hrs. at SO without resolution on flights and schedule, we just came back home. If Siss Air could have waited 10 minutes for 12 or more passengers, we would have been fine. I don't know if United communicated with them or not. This was a disaster!"
Cons: "Our flight was delayed and despite assurances by United staff at the gate in Seattle that we would make our flight in SFO to Zürich we were too late and we missed our flight to Zürich. 14 hours later we are still at SFO trying to get on a flight to Frankfurt then on to Venice. We shall see if it actually happens. The couple we are traveling with gave up and went back home to Boise. They also bought their tickets through Kayak."
Pros: "Nothing great, nothing bad. took off and landed on time."
Cons: "paced seats, nit enough room for carry ons."
Pros: "Everything except seating"
Cons: "Uncomfortable seats, not enough legroom for 6 ft or taller passengers."
Pros: "It was quick boarding."
Cons: "Seats were to close and no plane peanuts."
Pros: "Screens at every seat, but mine was broken and so were several around me."
Cons: "No power outlets at my seat. No free chat. Wifi should come as part of the ticket price. I feel nickel and dimed and I am tired of it."
Pros: "Not anything in particular, this was a pretty aweful flight. They at least gave out connection flight information and told passengers which flights would be missed and set those people up in hotels."
Cons: "Plane was fully boarded and as the crew was preparing the cabin, the pilot realized there was a mechanical issue. An hour and half of sitting on the plane with few updates and grumpy people and crew, air being turned on and off as they fixed the issue and no indication when we would actually take off. They should have offered some water and snacks at least and gave more frequent and better updates."
Cons: "Shitty service ,...."
Pros: "Effort by Seattle team to find alternate routes"
Cons: "Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA."
Cons: "flight control forced us to miss my connection to Kansas City so had to spend $150 on a hotel in San Francisco and wait an entire day to get home."
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Cons: "Sitting on runway for almost an hour bc of ground stop in San Francisco"
Cons: "Delayed getting on our way I think because they were late getting in and had to do all the plane checking. Captain said safety checks. Seat space felt tight and I am short."
Pros: "not a goddamn thing"
Cons: "first flight delayed, connector gone by time we reached airport. next flight was 8 hours later, then 90 minute layover. Got home 25 hours arriving at airport. United fully deserves reputation as Americas Worst Airline. Will never EVER use them again. Would rather hitch hike cross the country."
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging. No TV screens for the seats on the flight."
Pros: "Comfort. And the crew was lovely."
Cons: "More of those yummy caramel waffle cookies, delicious!"
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "Everything the customer service reps were very rude and condescending. United is awful I'm not sure how they are still in business. The rep refused to help me because she was getting off in 10 mins."
Pros: "Delays 2 hours"
Pros: "On time and smooth flight"
Cons: "Customer service at united was rude on all ends phone and counter. Plane was delayed five different times and delayed for both flights. still at airport actually waiting on plane to take off when it was suppose to at 834 pm now it's 1142 pm so three hours later. I don't know who is running united airlines but it's a joke and should be shut down. There is so many people upset right now, horrible airlines."
Pros: "Service was great"
Cons: "In flight entertainment didn't work at all"
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Pros: "My seat"
Cons: "Snacks weren't very good"
Pros: "The seats looked new."
Cons: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Pros: "Seat itself was comfortable."
Cons: "Out of several beverage options. TV was not working at my seat. Seats also a little cramped. Boarding seemed disorganized."
Cons: "WiFi wasn't working properly and the power outlet"
Cons: "Had to sprint through the airport to make a connection because the flight was delayed and then went to a gate in the international terminal which was far across the airport from my connection."
Pros: "The people I sat next to."
Cons: "I missed my first flight because the plane left 15 min early. I was at the gate before the plane detached and the guy said I should be on the plane 15 min before and that he wasn't going to stop the plane from going. I had a business meeting that I was trying to get to so him doing this completely ruined my day and purpose for flying and spending $300 on a flight. I have NEVER experienced anything like this. Once on my rescheduled flight the attendant made several comments about the fact that I had a pillow with me. If you don't know someone situation then you should make any comments at all. I had just finished a 5 day drive across country and unfortunately the pillow needed to get home with me. Not a single employee was kind welcoming or helpful. I will never fly with this airline again. I will be letting EVERYONE I speak to know about this experience and I plan on writing reviews wherever I can find."
Cons: "Very poor customer service"
Pros: "We ended up getting a free bag check because the flight was full."
Cons: "One free bag check not included. Both legs of our flight were delayed. Even though I had brought an iPad, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."
Pros: "The staff was pleasant and helpful."
Cons: "The flight was late but that was at no fault to the airline."
Pros: "Both flights were early, which was nice for a change."
Pros: "United airlines seems no better or worse than most major airlines today."
Cons: "I am fed up with the herding mentality by most airlines. Since when did purchasing an economy seat mean you are not entitled to at least a modicum of comfort on a flight. The legroom provided now is no where near enough for any normal size human. Additionally it's still annoying to pay $25.00 for a single checked bag. I tried United after many years but will be returning to Southwest Airlines - in the long run it's less expensive. I realize nothing will change based on my opinion, regardless, it is more comfortable and dignified to take a Greyhound bus than to fly a major airline these days."
Cons: "All flights were delayed.. Boarding system seemed very unorganized."
Cons: "Sat in airplane for more than an hour due to "maintenance""
Pros: "Nice leg room courteous attendants"
Cons: "Pay to watch all tv? Not worth the charge"
Cons: "Late, deplane, staff was unhelpful"
Pros: "Everything was great! Was even early, flight staff was very pleasant."
Pros: "Friendliness of the crew...leg room ....excellent, could stretch my legs out and was not cramped."
Cons: "Paying 30.00 for each bag and was not give the whole soda when offereda soda"
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Pros: "The staff did their job fine"
Cons: "Frontier is the Electronic Arts of the Airlines Industries, serving micro transactions for every piece of your experience, leaves a very sour taste. Would recommend any other airline"
Cons: "The boarding process was fine but in this case the boarding was delayed but no communication was provided as to how significantly that would impact our arrival time, so it was just hard to prepare my arrival pickup."
Cons: "layover nothing was in order staff sucked yall kept moving gate yall could at lest give us a soda for the long rides"
Cons: "The crew personnel were rude enough to ask even a glass of water. The revolving belt at baggage claim area started so late. The ticket should include the laggage charges whether it is 100$ or 150 $. I faced so difficulty in paying the baggage charges because of non availability of credit card. As they don't accept cash. Kindly make it easy for passengers"
Cons: "It's horrible I miss my flight and no body told me I have to there 2hrs ahead but when I get to the airport I couldn't find anybody any one from frontier agents , I end up asking people what happened they don't even know and I told they are done and left that's horrible no body there to help to book for the n cut flight . Their customer service phone number is a scam there no body to help you . Even I get a big discount with I will never ever fly with them ."
Cons: "They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure"."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Cons: "4+ hour delay in Denver caused us to miss the last airport hotel shuttle and made us spend more on food and drinks in Denver. Extra money for a cab in SF. My 6 year old slept on the filthy airport carpet at the gate because at the seats had arm rests. Not even an apology from the airline."
Pros: "The crew was amicable and we did not crash"
Cons: "I dislike being nickle and dimed to death. Pay for the fuel and other overhead, then pay for the seat, then pay for carry on and checked baggage, ten for anything other than water. I understand that weight costs money. Why don't you charge people per pound? That would probably be unpopular with a lot of Americans so charge $x per pound for anything over "average". You are doing about the same with luggage. It feels like you are running a bait and switch operation."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Cons: "Flight was cancelled 5 hours before I was supposed to get to the airport. They could not get me on another flight. I had to spend an extra $400 for a last minute flight."
Cons: "The plane didn't have enough gas to make it to SFO so we stopped in Colorado Springs to re-fuel. Despite being several hours delayed the airline customer service offered no solutions or accommodations."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Cons: "Will not use frontier again, I had no idea they didn't cover even a carry on. Also, couldn't lay my head down on the tray in front of me on the plane, it was way too short and way too low."
Cons: "I did not expect, after purchasing a ticket I would have to pay an additional fee for a seat. When ones buys an airline ticket they assume the seat is included. Additionally, just include the cost of carry on in the price of the ticket."
Pros: "Flight was direct and smooth. Crew was nice."
Cons: "Most uncomfortable seats ever-and we paid an extra $45 per seat for extra legroom, hoping to be able to sleep-additional fees for everything, no beverage, snack or movie . Absolutely no frills. The seats are like molded plastic thrill ride seats with no padding. Awful."
Cons: "Arrived 45 minutes before flight, but attendant didn't accept my check in bag, and didn't let either of us proceed to the gate even though we both had checked in already."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "I liked the crew"
Cons: "The flight was stacked with hidden fees and charges after my purchase. We had to pay for seats - in addition to the ticket price?! We had to pay for carry-ons.. And their food and beverage service has a price tag attached to everything. "Surprise! Your $50 flight costs $150 by the time you actually arrive!" ..sneaky."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Cons: "Flight was cancelled and not reimbursed, there were no agents at the gate and it took over 6 hours to address rebooking. The reimbursement of rebooking cost me over 300 dollars. I will never travel on Frontier airlines again."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "The individual staff at Frontier were good, people working a job with systemic challenges they can't change. "We have been having problems with the ground crew" was the courteous response I got from the person at SFO who took my lost baggage complaint. He was not at all suprised that I didn't arive with my bag having checked in two hours early for an hour long flight."
Cons: "I made the trip for work to attend demanding class with no time to shop for the essentials I lost with my missing bag. I didn't like the first impression i gave wearing "preworn othes" to meet my professional peers. Thanks Frontier."
Cons: "I'd rather hop to San Francisco than fly frontier. A 4 hour 7 minute delay is a different flight than I booked."
Cons: "I got a first email stating that it was an 1 hr delayed ! Then another 2 emails stating that it s on time ! When i called i got put on hold for 17 min !! Then sure enough the flight was 4 hrs delayed !!!!!"
Cons: "- Flights are even more cramped than normal - the trays barely hold the beverage cup - no in flight entertainment - bringing a carry-on costs money - my return flight was delayed hours in advance, but frontier still required passengers to be in the airport - updates were few and far between and provided no concrete information - after being in the airport for 5 hours they just cancelled the flight and forced us to wait in the ticket line to rebook the flight which was another couple hours from start to finish - frontier refused to give hotel vouchers to people with in-state licenses, even if they lived hours away - after finally arriving back home, there was no gate ready for us and we had to park and/or taxi for at least another half hour - in both directions there were unruly children (not babies) YELLING on the plane without any comments or effort to quiet them by the flight crew or their parents"
Cons: "The airline charges additional fees every steps for the trip, including seat selection, baggage fees. We will not book on this airline again."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "Even though our flight left late we still made our connection."
Cons: "The seats were so close in front of us, the lap trays were tiny, and the window seat didn't have enough leg room."
Pros: "Got me from point A to point B"
Cons: "Gate change at the last minute and the wrong destination city was displayed on the monitor for our flight, causing more confusion. Flight delay, as well"
Cons: "Seats don't recline, food tray very small, no free beverage except 1 cup water and most of all the unexpected 60 dollar charge for a CARRY-ON! Like the carry-on that easily fits in the over head space above and no one else charges for."
Cons: "The seats don't recline, the plane was freezing, and I didn't know there would be a $45 carry on luggage fee when I bought my ticket"
Pros: "The only redeeming thing about my flight was the pilot's skill at avoiding bad weather. he was great at limiting turbulence."
Cons: "Kayak does not explain them any fees that frontier will later charge you during check-in and during your flight. Budget another $150 round-trip for check in, any baggage and buying a soda on the airplane. I also waited in line for 40 minutes to check in at massively understaffed Frontier counter in Seattle."
Cons: "Long Delay unloading passengers, but not the fault of Frontier. The flight steward had a wonderful, warm sense of humor. (Lively African-American man) even sang a little jingle while we waited."
Cons: "Boarding - people who sit up front go first meaning that those that have seats in the back have to go in past people who are still in the aisles arranging themselves. I could not get a drink of water without paying. Is it really that esxpensive to give a coke and some peanuts??? Paying for seat selection means that some people get in the seats other peoiple want (like window seats) who don't want them. I tryly believe that Frontier is the nickel and diming airline. And I don't believe you had to wait for a gate and 11:30 at night."
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Pros: "kind staff."
Cons: "the seats were absolutely awful."
Pros: "That they got me to my destination safely."
Cons: "This airline is a joke. Shame on me for booking late and choosing the cheapest ticket. BUT knowing what I now know, I would have selected the Delta flight for $80 more. Here's why: No TSA Pre-Check. This aspects alone is a deal breaker. Pay for carry-on bag AND IT COSTS $40. Pay for beverages, snacks. Seats don't recline - "pre-reclined for your maximum comfort." Whatever Tray table is metal and tiny. You couldn't even fit an iPad mini on it, let alone a lap top. So, I put my MacBook on my lap to work, but it's uncomfortable, MacBook slides off. You're hitting the person next to you with your elbows. AND I have to take off my jacket, to protect my MacBook against hitting the metal tray table, so I got cold. No internet. It's 2016. No internet. It's 2016. Never again."
Cons: "Getting charged 60 dollars at the gate to bring my bag onboard and not being told at booking online that the price would increase isn't cool. This was my first trip with Frontier and will be my last. I am a business traveler who spends roughly 80k a year on travel-- and I'll never fly frontier again"
Cons: "There was very little cushioning on the seats and they did not recline at all. They don't tell you during booking or at check in about the added fee for carry on luggage. Luckily I had none but about 15 people had to pay at the gate. The cost for your carry on and checked bag fee, you could of afforded a nicer airline that doesn't charge for that."
Pros: "overall the aircraft and schedule was ok"
Cons: "Our luggage did not arrive at our destination. It was an absolute nightmare to get it back!! I had to call the airline about 50 times, where most of the calls were not answered. I had to keep calling and following up. When the luggage did come they only delivered one of the 2 pieces. The calling marathon had to be resumed most of which went unanswered! We finally had to rely on the delivery company to provide alternate numbers where there was a possibility to get an answer. Absolute nightmare!!! Never never will I travel this airline."
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Cons: "Double charged for checked flight there and the way back $40 per person twice that's $200 I could've spent on a way better flight. Upgraded to the nicer seats which didn't lean back or do anything actually least amount of comfy"
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Cons: "Didn't like being misled on price. Charges for "a bag" and "a seat" were not made known until AFTER the reservation was made. Refer to the original business/pricing model. 1. Everyone has some baggage. Deal with it. Enforce carry on limits 100% and openly offer check bag at a reasonable price. 2. Seats are NOT a profit option. Seats are increasingly uncomfortable, cramped and added with premium charges. Finally, the travel experience should be a pleasant and memorable one, considering the time strapped in a seat. Its OK to have Coach & Premium seating, but stop adding "option pricing" for an increasingly poor experience. I will not fly Frontier again."
Cons: "Just a super cheapo airline that offered an "inexpensive" ticket that then they charge you for everything else, with no warning about the hidden fees. Like baggage: you can't take on more than one free, tiny check-in without paying at least $35, if not much more. Uncomfortable seats. The flight was 3 hours late when a neighbor flight to the same city (on Southwest) took off on time, and so they gave us this lame $10 voucher to appease us, and yet we couldn't use it anywhere, just pissing you off more. They wouldn't accept it at the airport or on the plane, so, what the heck?"
Pros: "When the troubles started the staff was friendly and apologetic. They tried to help as best they could ands I watched them deal with rude customers with kindness. The flight is bate bones so no food or entertainment to review"
Cons: "We got stuck in Denver for 12 hours workout knowing what was going on. We had to go hunting for answers."