Pros: "Accommodating a lot more than American Airlines."
Cons: "13 hour delay"
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "The crew was amazing."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The food was improved and the seat was comfortable."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Cons: "The comfort seats are not that comfortable"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Flight attendant was great!"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Cons: "Seat, did not get upgraded"
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "everything was very nice"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "Late and missed my international connection"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "The staff did their job fine"
Cons: "Frontier is the Electronic Arts of the Airlines Industries, serving micro transactions for every piece of your experience, leaves a very sour taste. Would recommend any other airline"
Pros: "Short flight"
Cons: "More room"
Cons: "The boarding process was fine but in this case the boarding was delayed but no communication was provided as to how significantly that would impact our arrival time, so it was just hard to prepare my arrival pickup."
Cons: "layover nothing was in order staff sucked yall kept moving gate yall could at lest give us a soda for the long rides"
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Cons: "It's horrible I miss my flight and no body told me I have to there 2hrs ahead but when I get to the airport I couldn't find anybody any one from frontier agents , I end up asking people what happened they don't even know and I told they are done and left that's horrible no body there to help to book for the n cut flight . Their customer service phone number is a scam there no body to help you . Even I get a big discount with I will never ever fly with them ."
Pros: "This was not a deal at all! I should have just flown straight into Grand Junction on Alaska. You can't drop off bags until 2 hrs before flight which is no good @ a busier airport like SEA. There were no USB outlets or wifi available. The seats were uncomfortable & the extra space they charged for was bolony. Plus I had to pay $40 to bring a bag or if you needed to store a carry on in the over head you paid. Not one type of drink or snack was offered. Then I also rented a car where I got the insurance & then to find out that it's a third party insurance & doesn't count. Plus I am fighting Hertz on extra time charged even through I told the woman who checked me on that I wouldn't be back until 4. If I knew I had to be back earlier I would have been. The flight & rental car experience was terrible. I don't think your intentions are at all to help save people money."
Cons: "Seeing my family."
Cons: "The airline charges extra for things that most airlines provide as part of the ticket price. The ticket was not cheaper than other airlines to compensate for the additional charges: carry-on fees, choosing a seat, snacks and beverages, etc. We were delayed with no explanation; it's nice to be kept informed when that happens. Crew was fine but I won't choose Frontier again because of the additional charges for things that should be included in a competitive ticket price."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Pros: "The crew was amicable and we did not crash"
Cons: "I dislike being nickle and dimed to death. Pay for the fuel and other overhead, then pay for the seat, then pay for carry on and checked baggage, ten for anything other than water. I understand that weight costs money. Why don't you charge people per pound? That would probably be unpopular with a lot of Americans so charge $x per pound for anything over "average". You are doing about the same with luggage. It feels like you are running a bait and switch operation."
Pros: "They're awful and we're different from what I actually looked up"
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Cons: "Will not use frontier again, I had no idea they didn't cover even a carry on. Also, couldn't lay my head down on the tray in front of me on the plane, it was way too short and way too low."
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "Was booked for the wrong date, and when arrived even though there was a flight at that time, there was no agents and the self check in kiosks were off, no one to answer questions."
Cons: "Wasn't able to find out."
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "We landed early and then had to sit on the tarmac for 45 minutes for a gate. And then the jetway didn't work. So instead of getting home early for a change, I wasn't home until very late."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Cons: "Flight was cancelled and not reimbursed, there were no agents at the gate and it took over 6 hours to address rebooking. The reimbursement of rebooking cost me over 300 dollars. I will never travel on Frontier airlines again."
Cons: "One of the stewardesses did not stop talking the whole flight. So loud I that I could not hear what the pilot was saying EVERYTIME he or another steward spoke... Horrible"
Pros: "2 hour delay why bother"
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "It's Frontier, the low-cost, no-frills option. You pay for everything extra, including a carry-on and in-flight beverages, the seats are "pre-reclined for your comfort", and the plane was 30 min late. But the flight was dirt cheap, so if none of that bothers you..."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "Even though our flight left late we still made our connection."
Cons: "The seats were so close in front of us, the lap trays were tiny, and the window seat didn't have enough leg room."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Cons: "The seats don't recline, the plane was freezing, and I didn't know there would be a $45 carry on luggage fee when I bought my ticket"
Pros: "Nice seats. The lady next to me."
Cons: "Where are the free peanuts?!"
Pros: "The only redeeming thing about my flight was the pilot's skill at avoiding bad weather. he was great at limiting turbulence."
Cons: "Kayak does not explain them any fees that frontier will later charge you during check-in and during your flight. Budget another $150 round-trip for check in, any baggage and buying a soda on the airplane. I also waited in line for 40 minutes to check in at massively understaffed Frontier counter in Seattle."
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Cons: "Long Delay unloading passengers, but not the fault of Frontier. The flight steward had a wonderful, warm sense of humor. (Lively African-American man) even sang a little jingle while we waited."
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Pros: "No delays and excellent crew"
Cons: "No internet"
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Pros: "kind staff."
Cons: "the seats were absolutely awful."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
Cons: "the flight was delayed and then cancelled for equipment. no one from frontier addressed any passengers at the gate until after the flight crew had mentioned the cracked windshield and "what the hell are we going to do for 24 hours." eventually, after an hour and a half, the unhelpful staff gave out pre-printed snips of paper with outdated instructions on who to call and how to rebook or ask for a refund. after a fifteen minute phone call they said they'd cancel payment and that it would take 5-7 days, so I had to cancel my trip."
Pros: "everything was great"
Cons: "There was very little cushioning on the seats and they did not recline at all. They don't tell you during booking or at check in about the added fee for carry on luggage. Luckily I had none but about 15 people had to pay at the gate. The cost for your carry on and checked bag fee, you could of afforded a nicer airline that doesn't charge for that."
Pros: "All processes were smooth. This was my first Frontier flight in years, so I was a bit surprised at having to pay for coffee, but so be it."
Pros: "Easy on and off. Storage space available."
Cons: "The seats uncomfortable couldn't sleep. Over priced snacks and beverages."
Cons: "It's really hard to feel good and positive about a flight, when you get nickeled and dimed prior to the flight. No matter how good the service is, I feel slighted. I'll avoid Frontier as much as possible in the future."
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Cons: "Didn't like being misled on price. Charges for "a bag" and "a seat" were not made known until AFTER the reservation was made. Refer to the original business/pricing model. 1. Everyone has some baggage. Deal with it. Enforce carry on limits 100% and openly offer check bag at a reasonable price. 2. Seats are NOT a profit option. Seats are increasingly uncomfortable, cramped and added with premium charges. Finally, the travel experience should be a pleasant and memorable one, considering the time strapped in a seat. Its OK to have Coach & Premium seating, but stop adding "option pricing" for an increasingly poor experience. I will not fly Frontier again."
Pros: "Both flights boarded quickly, left on time, and both flights arrived several minutes early. Good winds or whatever really helped with my first impression of your airline. Clean plane, courteous staff."
Cons: "While I know it's not included in your fares, I really am used to a cup of coffee or a coke when I fly."
Cons: "Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage"
Cons: "Bad service, expensive everything"
Pros: "Nice crew. Smooth process overall."
Cons: "Seats were tolerable for a short flight but not for much longer."
Pros: "Spirit airlines was great."
Cons: "The flight was late"
Pros: "I LOVED that we got in 30 min early to DFW!! Woot!"
Cons: "I didn’t like waiting an hour in baggage claim for my luggage to finally appear"
Cons: "Cost, staff, comfort, everything"
Cons: "Plane uncomfortable"
Cons: "What was called a boarding pass at online check-in was not accepted at TSA, had to go back to kiosk, wait in line and get another boarding pass. Was"
Pros: "Cleanliness, comfort"
Cons: "Paying for my carry on bag. Being unable to choose a seat sitting next to my family without paying extra."
Cons: "too expensive, i should have flown Alaska, thought i'd give you a try flights were late, left late and arrived late round trip charge for water? this is ridiculous - a lady was choking behind us and the attendant would not give her water unless she paid, very inconsiderate"
Pros: "Boarding was smooth, easy and fast."
Cons: "An attendant offered me a drink. Then after I asked for water, he condicendingly told me it would be 3 dollars. 3 bucks for some water?!?! Ridiculous. Also, hope you don't have an bag you try to carryon and not pay for. It's like you had just killed someone and the whole town is after you with pitchforks and torches. They gouge you for any baggage at ridiculous prices. ......so that's why the flight tickets were so cheap!"
Pros: "Flight started and reached on time."
Pros: "The crew was funny"
Cons: "No room to move. Not adjustable seats. Even water was charged."
Pros: "The flight crew was courteous and efficient. Check-in personnel were courteous and informative as they received changes."
Cons: "Details regarding billing, including undisclosed and misleading statements resulting in a total fare charge greater than any other airline I compared. Multiple changes in the schedule, including delays, moving previously delayed departure times to an earlier time, change of departure and arrival gates and baggage claim areas. Most of the changes were not learned in advance."
Cons: "The flight was late. They even don't offer regular water on the flight. What if I forgot my water do I need to go thirsty for over four hours"
Cons: "One bathroom broken. Then pilot kept having to use bathroom and crew had to block it off. Was annoying and kept waking us up on the red eye. Flight was rough and we had so many turns upon landing. It started to get a little concerning"
Cons: "After adding the $50 each way for each carry on bag this airline is more expensive then the Delta flights that come with free carry-on, snacks and entertainment. Also didn't like the very public transportation look/feel of the airplane interior."
Cons: "I didn't like the fact that my first flight was cancelled due to our hurricane harvey but understood. My BIGGEST complaint was the fact that the airline said they would be working with flood victims with rescheduling are flights. But when you called in to reschedule your flight you had to take it within a certain amount of time and come back before a certain time even though you did not have a home to come home to. I do not find that working with flood victims. I offered to take any flight anytime of the day any day of the week sometime in October so I could get a home because I didn't have a place to live and still don't and was told that I needed to take my flight within 7 days of my original flight and I had to be home by the 20th of this month or it would be an additional cost to me. I explained to them I don't have the money to pay an additional cost and I thought you guys were working with us and I was told we are I don't see how I didn't like the fact I had to pay for a carry on and a seat on the plane. I didn't like the prices for other luggage. Cost way more than other airline. I didn't like the fact u had to pay for ice water or a can of soda which is free on other airlines. Seats where extremely uncomfortable. Very hot on the plane. No tv or any other type of entertainment. And fight was delayed."
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Pros: "Everything is business-like: money talks."
Cons: "Again, money talks."
Pros: "Liked the crew - polite and sense of humor"
Cons: "having to buy snacks"
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Pros: "Everything was great. Friendly staff and clean environment"
Pros: "They got me to my destination"
Cons: "Realistically, the ticket itself was inexpensive, but all of the hidden fees, are a clear representation of the company's priority being the clients money, not their client's comfort."
Cons: "Delay after delay! Got on board, no air working they finally let us off to fix then reboard. Thankfully the plane was my connection so I got home that night. This was my first and hopefully last Spirit flight. At check in the staff was unpleasant, poor attitude and no thank you. On board they certainly did not go out of their way to accommodate guests. The final minutes of flight was spent trying to push their credit card...no thank you! The money saved on the ticket was spent on my bags, seat reservation and snack...not worth the uncomfortable experience. No entertainment and expensive low quality drinks in a tiny seat that doesn't recline is not worth the small discount."
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Cons: "Never EVER have I flown with an airline that charges you for carry-on luggage. If I would have known this and all the other extra hidden fees, including (extra chargers for checking passengers in..etc) I most definitely would have picked a different airline. To make matters even worse, they never once told me while checking in at their airline counter that they charge for carry on luggage. So.. when I arrived to my boarding gate, they announced that all carry on luggage was an additional fee of $100.00, unless already checked in at the counter for their base rate of $60.00 FOR A CARRY ON.... In order to board my flight, I had to pay $100.00 for one tiny little suitcase. I was beyond aggravated. It felt like this airlines entire intentions were to scam every passenger that boarded. At one point on the flights, as the flight attendants were going through the emergency procedures, a passengers behind me said "You will only give us our oxygen masks, for an additional charge" I will NEVER fly with Spirit Airline again. Every employee that I came across during my travels were incredibly rude, and very unhelpful. Spirit does have cheaper flights, but after all the up-charges you end up paying way more than you will if you just book with another airline."
Cons: "Our luggage was dirty."
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Cons: "The seats were so close together my knees were bumping into the seat in front of me. The people in front of us were able to move their seats back, but we were not able. The stewardess said that most likely the seats in front of us were broken. Either way, not a comforting feeling. I am fine with paying extra for food, but water should be free and readily available. 35 dollars for a carry on seems steep too."
Pros: "Got us from point a to b safe"
Cons: "Need to work on seating it's far too crammed"
Pros: "Courteous staff. On time boarding, takeoff & arrival."
Cons: "I'm a size 6 & was seated next to a small 7-year old and still found myself crowded."
Pros: "Great new plane, great price and service"
Cons: "The website did not allow a boarding pass without setting up an account, however, there were no directions to this fact on the website. Thankfully, the fee for checking without a boarding pass in was waved."
Pros: "My college kid carried an empty suitcase on the plane in order to get some things from home. He was charged $55 for an empty carry-on. It was also $10 for a boarding pass. They don't have a way to create a pdf and show and scan it. I won't book this airline again. I could have booked Delta and would have ended up saving if I had understood the charges."
Cons: "They lost our checked-in bag. The customer service call line was all automated so we couldn't talk to someone in person to see if we could track our bag."
Cons: "Felt worse after a 2 hour flight than when I fly to Europe. No space. Seats don't recline. Bags took 45 minutes to show up. Awful. Never again."
Pros: "easy boarding, easy flight, and on time arrival"
Cons: "tried to purchase carry-on bag before check-in and i was charged the higher check-in charge. I also could NOT pay for my carry-on bag without signing u to ne a member and giving them all my personal info that I did not wish to give. Too many non-consumer-friendly aspects to getting involved for the first time. The discounted rate, after all the hassle and extra charges was no less than other bargain websites could get me on more reputable airlines"
Pros: "They are cheap, and it's obvious where they are making their money."
Cons: "I got to the airport about an hour before my flight. I went up to the kiosk to print my pass and went through the whole thing just for it to tell me it was having an issue taking payment. I moved over to a few other kiosks just for them to do the same thing. Finally got one to take my card and it tells me to go see an associate to get my pass printed. I go see them, and the lady spends at least 12 minutes standing there typing without telling me why she wasn't printing my pass. Eventually she stops typing and tells me it is now too late and the gates are closed. She basically strung me along just to get me to pay the extra 100 to reschedule my flight for the next morning. When I told them that I couldn't afford that and asked why it took so long to print my pass in the first place she just told me to call customer service to try and get the fee waived. This was already almost as much as my flight cost in the first place. So when I call and explain my situation how it was technical difficulties or something causing me to miss my flight, I was ignored and told it would be 200 to reschedule my flight. Which is insane because that is more than my flight was in the first place. So that was my experience with spirit, I'll never fly with them again."
Pros: "The crew was so nice, coming by to take trash and letting us switch to unused seats so we could be with our party."
Cons: "Took a long time to take off after boarded. No food/drinks were complimentary, and they were all extremely expensive."
Cons: "The flight over all was fine, but its a little frustrating that you have to pay for a carry on. I've never experienced that with another airline. The low prices of Spirit are actually the same or more as other airlines after you have to pay the hidden fees."
Cons: "I wasn't allowed to board my flight because I didn't check in online so I missed my flight. I was only offered a rebooking fee of 100 dollars and that expired after an hour (the only other flight was the next morning) and then my only option was a purchase a whole new ticket. Spirit employees misgendered repeatedly after I corrected them and I haven't heard from their customer service complaint department since I filed a complaint 3 days ago. Never flying with them again. Suggesting no one else do the same."
Cons: "Spirit airlines is VERY misleading. Yes it was the cheapest flight as stated but then there were the hidden costs. baggage for one luggage or carry on? Ridiculous when other airlines don't charge for the first one. A little overweight? A huge hefty fine. Pay for your seat?! There were no free seats at all!!! No complimentary snack or drink??? Charge for water!!! Ridiculous! The seats were like being packed in a sardine can and no recline which I had a terrible headache when the we finally landed! By the time I had to pay for the "extras" I could have flown first class on another airline! Never again will I will flight with Spirit and will highly recommend anyone else not to also!!!"
Cons: "Tried to change carry on bag to a checked bag....found NO WAY to accomplish that. When doing the initial booking site skip the ability to do bags at the time of booking"
Cons: "I missed my flight because I had the wrong flight info so ended up buying another ticket and booking a hotel!!"
Pros: "Nothing about this airlines."
Cons: "Their exorbent price for even first carry on. That too when it fitted size limits. They hide facts. Kayak should tell it's customer that extra carry on bag fee would apply. I ended up paying close to 100$ for this airlines. No other domestic or international charges this much. Seats don't recline in this plane. Seat booking is nearly mandatory so customers end up paying every step of the way. Never flying again with these."
Cons: "I would walk before I flew spirit airlines ever again"
Pros: "I really appreciate the Flight Crew making me feel comfortable and finding me a seat with more leg room!"
Pros: "There is nothing which I can like about spirit airline"
Cons: "Spirit hidden charges and they will tell you to pay for even small hand bags at double price."