Ticket was more expensive than similar ticket on the same days my friend got for $250 less
Everything was perfect. Top notch hi customer service!
Boarding was confusing Crew seemed stressed
Cons: "Nothing just great"
Cons: "Seat recline further would be better but I know that’s not doable in economy class"
Pros: "The gate crew made several announcements about face mask requirements."
Cons: "Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."
Cons: "There were no screens provided on my 6 hr flight. You are given the option to rent, at a cost, an iPad. I was 2/3 the way back in the plane, and most of the food for purchase items were already sold out."
Pros: "Aircraft was clean and comfortable. Crew was efficient and friendly. The whole experience was excellent!"
Cons: "There was lots of entertainment available but plain old music was not an option. What if I don't want to watch a movie or TV, just listen to music!"
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Pros: "The flight attendants were amazing; very pleasant, accommodating, and helpful. Wonderful take-off and landing."
Cons: "Narrow aisles"
Cons: "Horrible the worst first class ever seats were outdated and uncomfortable the amenities (snacks) where just bad they had better snacks in coach . The customer service is even bad as well worst mistake of my life"
Cons: "due to delays, switched to United"
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Pros: "Comfy seats, attentive staff, smooth flight, outbound flight was very early"
Cons: "Would be nice to see more ethnic diversity in staff and crew"
Pros: "leg room, drinks, seat recline, direct flight, air, lighting"
Cons: "attempting a movie on my laptop, it could only stutter, and took two hours to get through 51 minutes of the film (I read captions); my neighbor was not a large woman, but nonetheless couldn't help elbowing me often; you're not responsible for poor parenting, but the family ahead and behind (same family) was loud and complaining; the flight was switched to another plane so our original one could take passengers to Cabo (Mexico); we had no water in the restrooms; food shouldn't be an additional purchase on longer flights, nor should baggage check"
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Pros: "Fantastic flight - we got in early even!"
Pros: "Nice and easy"
Pros: "I like that there is good legroom for long flights. I also like the entertainment."
Cons: "It was actually a pretty good experience."
Pros: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Cons: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Pros: "Flight attendant really kind and helpful, brought me tea and honey for laryngitis."
Cons: "Pilot should welcome, check in at some point, and definitely comment on turbulence or any turning on or off of seatbelt sign other then for takeoff or landing. Was really weird to get no updates other than from flight attendance when at times we had bad turbulence but silence from cockpit. I'm afraid of flying so I listen for this every time I fly and this was first experience of so little from pilots."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "The lavatory smell. How about have some air freshener like Emirates airline."
Pros: "Average, it was fine. Snack Box was awesome"
Cons: "No entertainment"
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Cons: "I was sent to the wrong city making my flight time more tiring and longer from Washington D.C. to Seattle to Portland to Honolulu. I was told I would get a $25.00 waiver and did not. Mean while the representative never asked me for id. On the return home I explained to the representative what had happened she kindly apologized for the rep not asking for my id and also saying she would give me a waiver that did not happen so the rep waived my baggage fee on my departure back. Unfortunately I ended up loosing my wallet during my layover because I was overwhelmed with going to a city that was never a part of my itinerary. On the way back to Washington D.C there was massive turbulence but the staff at Alaska airline did not make an announcement or serve any kind of drink for the first four hours. Finally the last hour and twenty minutes people finally came around. Overall I am turned off with the customer service I received,"
Pros: "Crew was very professional. Flight was very smooth and pleasant."
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Pros: "Great crew - very friendly and helpful."
Cons: "No screens, so no entertainment -- which is annoying on a 5 hour flight."
Pros: "On time to the minute"
Cons: "--Useless underseat space for aisle seats --Rude, unhelpful attendant --Meal never offered --Alaska now prohibits refilling of water bottles or coffee mugs or reuse of plastic/paper cups, Very thirsty flight for a ZeroWaste passenger. Etc."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Pros: "This airline seems to have good prices with very friendly staff. It doesn't have luxury seating or amazing entertainment, but for what you pay it's a good deal!"
Cons: "When you changed board gate, please let us know through broadcast and write notice on the previous gate."
Pros: "The flight was on time and the service at the gate and in the plane was outstanding."
Cons: "Wish they offered more free TV programs on their in flight video system."
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Cons: "Offer free entertainment via wifi on flight, but will not work with Kindle or Nook devices."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "The food, the service, the ability to charge my phone"
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Pros: "Roomy seats and plenty of legroom"
Cons: "The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late."
Pros: "The flight crew was super helpful and very friendly! They gave me extra soda water and always were attentive. The captain announced cool landmarks and was super friendly!"
Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "Food and entertainment were Not Applicable."
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Cons: "Faucets leaked causing 1.5 hour delay"
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "The fly-fi worked very well."
Cons: "The "tv" didn't work - One of the things I like about Jet Blue"
Pros: "Everything was smooth and went as desired. All staff pleasant and helpful. Kept informed every step of the way. Airplane comfy and clean."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "The flight attendants were courteous. The plane was clean. The flight was smooth and quick."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "Landed much earlier than expected!"
Cons: "I froze my butt off!"
Pros: "Only my 2nd time on Jet Blue and this time it was that only two seats per row flights. The boarding process was smooth. I checked in online and had my pass on my phone. The seats were comfy enough & wifi was free along with tv. The flight itself was smooth and the flight crew address any possible issues beforehand. The crew was on-point with the routine but they had really great customer service. I usually don't think of JetBlue when looking to book but they are really winning my business. Great job overall."
Cons: "As with all others I've been on, airplane seats need more form."
Pros: "promptness, friendly service"
Pros: "Great flight crew."
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Pros: "Smooth, great service and snacks, loved the gluten free healthy snack options"
Cons: "Too cold in cabin"
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "On time and the comfort of legs room"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "First time flying Jet Blue and had no idea what to expect. Friendly crew, clean, very generous with drinks and snacks unlike other airlines. Good entertainment options."
Pros: "Once on board everything went well. Full can of soda pop is always nice. Such a small thing yet it is appreciated and noticed."
Cons: "Not the fault of the crew, couple hours late."
Pros: "Crew got us boarded quickly once given the go-ahead."
Cons: "Was about 2 hours delayed but due to weather. C’est la vie."
Pros: "I had 2 hours of napping which was very much needed."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Everyone was cheerful, efficient and nice"
Cons: "Airplanes are uncomfortable, not just yours"
Pros: "What an amazing staff!! We loved our flight experience!!"
Pros: "leg room"
Cons: "lot of delays, various reasons"
Pros: "Flight left on time and actually arrived early."
Pros: "Thanks, Jet Blue! It was a great flight!"
Cons: "crew very unfriemdly"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Attendants were friendly and customer service focused the entire flight. Good leg room for a 6 foot one inch male."
Cons: "Seats a little firm."
Pros: "Crew was very nice"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Comfort Price"
Pros: "The service was great"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."
Pros: "Would definitely fly jet blue again. The plane was roomy, staff was friendly. Great job Jet Blue."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Cons: "The attendants attitude."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "On time and quick boarding."
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Cons: "Flight delay at every single step of the way Crew was great though"
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Inattentive attendant in first class."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "On time and the staff was great"
Pros: "Son flew alone and everyone was very helpful."
Pros: "Quick takeoff and landing. Very smooth ride and friendly crew."
Cons: "Flight was delayed"
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Pros: "Great crew. So friendly and accommodating."
Pros: "Great and friendly airline crew"
Pros: "Fast and efficient service"
Cons: "Not applicable"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Cons: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "Crew service"
Cons: "Very cramped seating Delays on both flights"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "Never enough leg room!"
Cons: "Bags left behind."
Cons: "The check in process took to long. In line more than an hour."
Pros: "Excellent for a short flight. Good entertainment and a smooth ride."
Pros: "The flight was late octavius"
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Cons: "delayed so long we missed our connection"
Pros: "The options you have to pick from"
Cons: "The pop ups"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "Too many levels of passengers"
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Cons: "Food choices are pretzels or crackers."
Pros: "Never on time...NEVER!"
Cons: "Getting out of the plane."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Pros: "Just wish the boarding was better"
Pros: "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
Cons: "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United."
Pros: "Service was nice & early."
Pros: "at check in - check baggage was quickly serviced"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
Cons: "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."
Cons: "THere was no entertainment"
Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."
Pros: "Quick and friendly staff"
Cons: "Uncomfortable seating"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Cons: "Shitty service ,...."
Pros: "Effort by Seattle team to find alternate routes"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Cons: "Bag didn't arrive on my flight"
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Cons: "Delayed because of no crew members"
Cons: "The leg room was abysmal."
Pros: "It was perfect flight by all means"
Pros: "Comfort. And the crew was lovely."
Cons: "More of those yummy caramel waffle cookies, delicious!"
Pros: "Delays 2 hours"
Pros: "Friendly and helpful staff."
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Pros: "The flight attendants were nice. Other than that, nothing."
Cons: "Maybe it's because I haven't flown in a few years but it seems that the airlines are packing in as many seats as they can, without regard to the passengers who are shoved into tiny seats for 5+ hours without even being able to stretch their legs. We were in the last row where you can't even lean your seat back but the guy in front of me was just about in my lap the whole flight. Charging for in flight entertainment and meals also seems like the airlines care less for customer satisfaction than the money they can get from passangers. While boarding, we were stopped in first class because the flight attendant was in the aisle getting drinks for first class...Before all the passengers boarded. Also, why is every flight told they get one carry on plus a personal item when that isn't really the case? If the flight is full, apparently there is not enough room for each passanger to have a carry on so people who have delicate items packed in their carry ons have to surrender them and pray their precious vacation purchases aren't smashed when they get their luggage back. Quantity over quality."
Cons: "Terrible delays and little to no communication."
Pros: "Everything went by smoothly, no problems"
Cons: "Delays sand discomfort!"
Pros: "Service was great"
Pros: "Every thing I like about the flight"
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Pros: "Good flight, good crew"
Cons: "My flight was cancelled they never told me , and after I explained to them I bought this ticket two hours ago because my grandmother and uncle were dying and I needed to get there, they lied to me told me I would be on a different flight and still get there at the same time. Well my flight was not the same time it was three hours different and if I made it there like they promised the first time I would have been able to kiss my grandma one last time. She died a hour before I got there. And now I'm fighting with them for a refund."
Pros: "The seats looked new."
Cons: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Pros: "Would like to select seat when purchasing ticket"
Cons: "Having a middle seat"
Cons: "WiFi wasn't working properly and the power outlet"
Pros: "I'm never traveling with United again."
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "One of the female crew members seemed like she needed a break. She was I am guessing the lead flight attendant. But had a bit of a “tude” Maybe she was having a bad day."
Cons: "Dirty plane. Tight quarters. Mismanaged time. Unorganized. Not worth the 20 dollar discount in comparison to other airlines that have more comfort and don't charge an outlandish amount for a carry on. It was my first time flying Frontier, and needless to say I was incredibly disappointed. Loaded onto the plane until we were supposed to take off, then deplaned for what they said would be an hour of required maintenance (which I don't know why they didn't take care of ahead of time), turned into 3 plus hours. And they can't even offer a complimentary beverage? Unimpressed, all around."
Pros: "Literally nothing."
Cons: "I charged the airfare, thinking that would be all, like other airlines. Then I found out they charge for luggage. THEN I found out they charge me for a seat... on the flight I already paid for. Boarding was disorganized, seats were thin padding on plastic, quite uncomfortable. I also had to clean crumbs and trash off my seat before settling in. They charge you 2.99 each for water and airline peanuts; i didn't partake. they only gave me one boarding pass and when I boarded the plane, they said that is was the flight to Denver and then they were continuing on to Columbus. I assumed this meant I stayed on the plane when we landed in Denver, but no, they informed me the plane was then going to Cedar Rapids. I had no second boarding pass or gate number, so I asked the attendant. She took forever to help me, looking up my info for a minute and then talking to the other attendants and passing out papers to the boarding crew before acknowledging me again. Twenty minutes later, I had my gate, which I barely made to board in time for flight takeoff. Overall, the process was stressful, uncomfortable, and more expensive than if I had purchased a flight from Delta, Southwest, or Alaska. (All airlines I have flown and been happy with. Delta had a missed layover once and completely put me up for the night and was very helpful through the whole affair.) All said and done, I will not be flying Frontier again."
Cons: "I had to pay 40 dollars to check my bag or 45 to carry on with me. Ladies were accommodating when asked to change my seat from a middle to an aisle which was nice as I wasn't given the option to pick my seat while purchasing but when I arrived to my seat a grandmother was sitting with her grandchildren. I of course was not going to ask anyone to move, so I was ushered off to the next available seat. Was happy to let a family sit together but was not please with the lack of profession to begin with."
Pros: "Flight was on time. Crew was great with a sense of humor."
Cons: "Seat didn't recline."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Cons: "This airline is like something out of a comedy about bad airlines. It starts with their "low fares" that don't include basics like carryon bags and seat selection. Next are the seats, which don't even recline a little bit, are SHOCKINGLY tiny and uncomfortable, provide significantly less leg room than anything I've seen anywhere else, 4"x3" beverage trays that the flight attendants openly laugh at, and no food/beverage menus. Even the flight attendants are worse than average; a woman asked one of them if there was a bathroom in the front of the plane, and she responded that she didn't know. Just corner cutting and general low quality across the board. Oh and of course no movie or internet options. They should change their name to "no other flights at the time you needed to be there" airlines."
Cons: "waited forever to get our bags back when we got back to DC"
Cons: "Flight check-in for Frontier was so busy that I ended up going through the outdoor check-in line, even though it was well below freezing outside. The flight was delayed about 3 hours with multiple gate changes and little communication about the delays and gate changes. Most passengers learned of the changes from Frontier's website while waiting at a gate. After waiting outside in cold temperatures to hand over my checked bag, it turns out Frontier never put my bag on the plane. In fact, about 30 people had checked bags that were not put on our plane. When I tried to call the Frontier customer service phone line, it was so busy that they were not accepting calls and the system hung up on me. My bag was delivered almost 24 hours after the plane landed, but that meant I lost a day of vacation because I had to wait for someone to deliver my bag, whenever was convenient for the airline. Frontier did refund me the cost of the checked bag and gave me a $50 credit to encourage me to return as a customer. When any sort of baggage (checked or carry-on) costs at least $30, that $50 credit really is not enough to make up for their incompetence"
Pros: "Grateful that the Frontier crew got us to our destination and back safe and sound. Thank you!"
Cons: "Really shocked to see when I was checking in that we had to pay $300 in fees for our 2 carry ons, 2 checked bags AND FOR OUR SEATS! We were pretty upset about it but nothing we could do, it was a snowboarding trip so we had to carry our gear with us... So after we got over that shock, we board the plane and discover that seats don't recline, snacks and sodas come at a price ($3 for a can of coke) and there's absolutely no entertainment. All this being said, I would expect this from a low budget airline, BUT we paid a lot for our tickets. Granted it was a New Year's flight, but still, we've never seen this from any other airline. Unfortunately, we will not be choosing Frontier in the future."
Pros: "The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table."
Cons: "I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her."
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Pros: "I liked the team of flight attendants and crew."
Cons: "The seats are just not comfortable. I've traveled on buses in India that were more comfortable. There's limited room and space between seats, which is frustrating as well. Plus, everything is an incremental charge/fee. Charging for bags whether they're checked or not, is not good customer service. It's inconvenient and I don't particularly like being charged for small incidentals such as coffee, juice or soda. It's another inconvenience for the customer to reach under their already cramped seat for their wallet to pay. Plus the crew of flight attendants is slowed down by the payment process. I consider this bad customer service overall by Frontier. Poor crew. I suspect they're equally as frustrated with having to indicated that everything is offered for a fee."
Pros: "Flight got me from here to there. Staff very friendly."
Cons: "Small, crowded with no free drinks or snacks. Lack of communication about a 3 hour delay."
Pros: "We got there and back safely; the pilots seemed competent; the flight attendants were pleasant enough."
Cons: "Very uncomfortable and narrow seats. Carry-on AND checked bag fees; even water on the plane (poured it into a plastic cup, not a bottle) was $2.50! I didn't realize that this airline upcharges for every possible item so the ticket wasn't as cheap as I thought once I included about $60 in baggage fees. I also folded and paid $28 to choose a seat on my return flight since you have to pay to choose ANY seat, otherwise you end up in the middle. Unless there's a serious fare difference (including all the upcharges) for future flights I will not plan to fly Frontier again."
Pros: "Lights turned off at night, not a lot of announcements to disturb sleeping passengers. Plane was clean. Crew seemed fine enough."
Cons: "To begin with, a three-hour delay on what was already just a four-hour flight, and no steps made to even offer snacks or discounts or other amenities to apologize for the gross delay. Very uncomfortable seats; even dead tired, I could not get much sleep. I usually use the food tray as a place to rest my head, but it was far too small to use for that. Upon landing, another 45 minutes of delay as we waited for our gate to become free, and again, no measures taken to apologize or make us as customers feel like they wanted us to feel even a little bit better about the situation. I get that it's a cheap flight option, but even so, the company needs to take more responsibility for its internal problems."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Pros: "Boarding was a breeze. Crew was really nice and not uptight."
Cons: "Seats are not comfortable. Sitting down in plywood would be more comfortable than these seats :(."
Cons: "It is very clear that Frontier is a budget airline that prioritizes money over people. Right down to the unnecessary announcement that you may not drink your own 'minis' but are required to purchase their liquor (at ridiculously inflated prices). The pretty girls who approached us and offered perks...for a price as we queued for more than an hour simply to check in, made me feel even more like faceless animal prey with dollars in my pockets. I will not fly Frontier again, no matter how 'cheap' their tickets."
Cons: "The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200."
Pros: "Price was great."
Cons: "The seats are terrible, especially for anyone over 6 feet. Expect not to be able to rest the entire flight. They are short and unbelievably uncomfortable."
Pros: "I didn't even know there were air carriers who required checkin online and arriving to airport 2 hours in advance - I feel Frontier should have a huge RED warning in Kayak "check this airlines policy! They aren't the norm." Maybe their low cost model requires that most of us can't follow these and will incur fees. Also says in terms & conditions that they can bump you for any reason as flights are overbooked as a business policy. Frontier doesnt "participate" in TSA Pre - despite press reports that it would be added in Sept. (never even knew a carrier had a role except merely printing the Known Traveller number) anyway my flight cost, bc I paid to choose a seat, had a carryon & two suitcases, was similar to other airlines. I guess I appreciate a barebones model for those who need it, and the flight itself was short & perfectly fine...but frankly this airlines terrifies me and is way outside the norm - it should NOT be grouped with other reputable lost cost carriers like Southwest."
Cons: "Airport arrival. No TSA Pre. Bag fees. Terms & conditions say they can bump you anytime."
Pros: "Plane boarded late in Denver, left late and arrived late."
Cons: "We sat at the gate after landing and it took at least 10 minutes to open the doors to the gate. My bag arrived at baggage one hour after landing at National. Will never fly Frontier again."
Cons: "Plastic seats that don't recline. Mini trays that I can't put my laptop on. No wi fi. Won't be flying Frontier again"
Cons: "The one-way, domestic flight was 12 hours delayed. It was ridiculous. Plus, the Frontier seats don't recline."
Pros: "The only thing to praise was the smooth take-off and landing."
Cons: "This airline is deceptive from the get go. Their seemingly "low fares" are quickly offset by their outrageous fees for baggage and carry-ons and everything else. $35 to $40 for a carry-on, or checked baggage, and even if you pay the money to bring a carry-on, there is an additional $40 fee to store it in the overhead bin! Another catch is if you do not pay for all these fees before arriving at the airport, Frontier may charge you $60 at the airport. None of these charges are evident when initially booking the flight online but only when checking in. I called the airline to voice my disbelief over these fees and was treated very coldly and was told that Frontier is an "a la carte" airline. On the ground, my flight was almost an hour late though the reader board continually boasted of the flight being "on time." (My wife and I barely made our connecting flight in Denver). Ground crew in Seattle were not personable in the least. Many folks around us were equally put off by all the up-charges they were being told about. On board you will discover the seats are hard plastic with little cushioning and do not even recline. Forget about wi-fi or charging your phone or laptop. Non-alcoholic drinks $2. I jokingly asked if I put my coat in the overhead, would be charged $40? Crew member did not appreciate the humor. Everyone else did. Perhaps if you are a college student traveling with a small backpack (i.e, a "personal item") and don't care about comfort to save a buck, you might be happy with Frontier, However, for the rest of us, this kind outfit is a joke. I will never use recommend much less us this airline again. Do yourself a favor and book your next flight on a reputable airline."
Cons: "The seats are beyond uncomfortable!!!"
Pros: "Sure, the price is good and the flights direct."
Cons: "What kind of actual airline won't even give you get a dinky glass of diet coke or cup of coffee without paying for it? And a $40 checked bag fee at the airport? I get that these foregone luxuries are what allows the prices to be low, but it's just not worth it to spend the whole flight feeling completely unappreciated, uncomfortable, and nicked-and-dimed. My friend even prepaid for a reserved window seat, and was told upon arrival that the seat was someone else's. They said they'd refund her, but obviously that was not the outcome she wanted nor originally paid for. Not to mention no entertainment, no earbuds, not even a semi-comfortable head rest of any kind. I'll shell out the $50 or whatever more next time to feel like I'm not getting ripped off. Also, flights both ways were delayed, but the staff still feels the need to shame you for not showing up at the original boarding time."
Pros: "The stewardists were nice."
Cons: "It is insane how terrible Frontier has become. They were the first airline, and used to be the only airline I would fly. They now are gimmicky, money pinching, and obviously have no care for their customers. I will never fly Frontier again, not just because of these concerns, but also because these concerns lead me to worry about who they hire to fly the plane. I would imagine if they care so little as to not have a person there to check bags in, that they probably would also save a couple bucks to pay an inexperinced flight captain, who could make a deadly mistake. I arrived at SeaTac airport early with my girlfriend so that we could eat before her flight together at a real restaurant that is after security. Nobody was there to check me in. Luckily all of my liquids were under the limit. So decided to check my bag at the door, the first go it turns out frontier is the only airline you can't use your phone to scan your ticket at security. BOGUS! I kissed my girlfriend goodbye and went to print out a ticket. I then went througb security AGAIN and was taken aside for additional screening for things in my check bag that i SHOULD NOT have had on me would Frontier had the decency to pay someone $10/hour to be at the front. My baby powder got yellow flagged at this additional screening and i had to be patted down, empty out all my bags and sit as I has humuliated by the TSA as they thoroughly looked through and checked all of my footwear and electronics for explosives. This took an additional half hour. I then missed lunch with my girlfriend completely, as she had to get on her flight. The lady checking me in was nice enough and took care of the checked bag issue as it was obvious from her reaction that this happens all the time. Frontier then while on the flight does a 3 minute gimmiky talk about buying their credit card, everyone made fun of it. Just insane, did a bunch of used car salesmen buy Frontier? It sure seems like it. I will never fly Frontier and will urge all the people I know to do the same."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "The plane is uncomfortable, crowded, I have paying for baggage and water and seat assignments. I would rather know all of the costs upfront. One customer brought so much luggage on the plane that they took up an entire overhead bin, leaving the rest of the passengers who paid for luggage without any space. The crew did nothing about this. I am frustrated with Frontier based on my last several experiences flying with them, and will look for another airline next time. Also, Frontier doesn't do TSA pre-check, which is annoying since it is a service I've already paid for."
Pros: "Cheap fare"
Cons: "Everything about the flight was cheap cheap cheap and uncomfortable"
Pros: "The plane was on time."
Cons: "Everything else"
Pros: "The price of the flight was good."
Cons: "Seats that don't recline are a joke. No drink service, food, or WIFI option. Know what you're getting into."
Pros: "Very friendly and helpful staff. Smiles all around the whole flight!"
Cons: "45$ for my carry which fit under my seat. Non reclining chairs. Incredibly turbulant last hour of the ride."
Cons: "Ticket looked cheaper than other airlines, but I paid just as much once you add on the price of your carry on ($30 for one bag - one way), your seat selection (from $9 - $30 just to have an assignment), and even your soda ($2). I spent an additional $156 above the ticket price for my wife and I to attend a funeral. That came out to $45 "savings" than flying on a major airlines would have cost. I will gladly pay the additional $45 next time and have a better experience on an airline that it still trying."
Pros: "Despite DIA being closed the day before, we were only 35min late for departure, flight was without event and a timely arrival at DC. It may have been cheap, but you got what you paid for..."
Cons: "Bloody small seating, no refreshments."
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Pros: "When I landed in Washington. *On my previous, outbound, flight to Denver, one of your crew members handled a medical emergency very professionally."
Cons: "Delay after delay brought our flight into Washington at an unacceptably late hour. No apologies or acknowledgment of the immense burden it put on passengers. I understand that technical difficulties happen, but on any other airline there would be steps taken to at least appear as though they valued their customers. My seat mate ordered a tea, and was charged the $3, and that bugged me a bit....we arrived at 2am, over 4 hours late, and there isn't a policy to comp a $3 tea? A simple, "hey its on the house" would have given an appearance of understanding. Simple policy change may actually help retain a few patrons here and there. I do not plan on flying Frontier again."
Pros: "I just plain like the Frontier method as it has been done for years. The pricing, seating, employees and most everything else just works."
Cons: "I've traveled with Frontier for years and on previous flights to DCA, I thought I should blame the baggage claim delay on the airport. Now I am told it is a Frontier responsibility and I am livid. It gets worse every trip. This time it took an hour to get our bags and it was clearly unnecessary. The first bags came out at about 30 minutes, but after that they dribbled out with no explanation whatsoever. Someone is a real laggard and they need to be fired! This experience was so bad that it takes precedence over our previous beefs. Boarding could be much better from back to front and the new seats are terrible, but like I said, if the baggage could be fixed, I would be willing to concede a few. At this point, I am ready to jump ship to Southwest."
Pros: "The crew and boarding. Since I paid for a better seat, I was in front of the line."
Cons: "My seat didn't recline even though I paid an extre $50 for a better seat. Seating is very uncomfortable for me if I can't recline my seat slightly. Seats need to be more ergonomically designed for comfort. Also, not music or TV. The old planes use to give you these choices. The new planes suck!!!!!"
Cons: "Once I payed for the overpriced checked luggage fee and the hidden carry one fee and then had to purchase a seat on every leg of my flight, it cost me $166.00 to print my boarding pass. WHAT!!! Biggest scam I of airline moguls I have ever dealt with. Not only will I never fly Frontier again or never recommend Frontier to anyone, I will surely go out of my way to make sure everyone knows what a rip off it is to fly Frontier. I could have flown on a decent airline non-stop with a soda and maybe even a movie for what it cost me to fly frontier."
Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."
Pros: "Attempts to keep the plane on time"
Cons: "My seat was surrounded by trash - on the floor & wedged next to the seat. This was the result of attempting a quick turnaround after the inbound flight was late."
Pros: "The flight was straight forward."
Cons: "Price gouging on checking bags 40.00 a piece, give me a break!!."
Pros: "Boarding seemed to be quick, staff seemed nice enough, must take some extra training to be able to deal with customers enraged over petty things your airline charges for."
Cons: "No seat recliner, seat more like a plastic bucket racing seat from a race car. Less room to store even my small backpack under the seat in front of me. Tray table was useless unless you want to put it down and laugh at how small it was.. Other airlines are putting in charging outlet for everyone whist you guys just take away commodities. If you're going to make stuff worse for whatever reason at least give a small commodity that improvs the customers experience. The fee for drinks.. I can understand alcoholic beverages, sort of, but just an average can of soda or life saving water... I mean come on, are you going to be charging for the quality of air we get to breath next? And don't even get me started on the $45 bag check fee and $25 carry on fee.. It's legitimately cheaper to have my bag mailed then it is to go through you guys.. Too bad I already made my returning flight with your airline, otherwise I would never be flying it again unless some serious changes are made. There's no warning of these fees either which I'm pretty sure is called... Ahh can't remember the word for it, but I'm pretty sure you guys know what I'm talking about."
Pros: "It's was pretty standard like most ail ones for the majority of the time."
Cons: "On the way to the airport I checked in using the frontier mobile application. Once getting to the airport I went to TSA and they turned me around as their scanners do not read from the mobile application. I headed back to the frontier desk where they refused to print me a new ticket saying I had not checked in, even when showing that on my phone the mobile app had. The frontier desk said they were unable to anything and that I would not be allowed to board my flight! I was forced to by another flight that evening as I had to be back in CO. Very frustrating."