Free movies / entertainment was amazing Need more options to buy food inflight
Pros: "The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight."
Cons: "Nothing I can think of."
Pros: "Nothing it was cold no blankets."
Cons: "Flight was not on time. Delayed 5 hours."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "A full complément of movies to choose from"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Cons: "Nothing - most excellent flight!"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Pros: "Yes, they My have lost it but they delivered it to make up for the mistakes."
Pros: "Alaska is great in all ways"
Pros: "Staff was awesome"
Cons: "Chargers didn't work on either flight"
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "The staff was really friendly, easy boarding, great fast baggage claim. overall great!"
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "I loved the free chat and free entertainment! It made such a long flight go so much better and goodbyes and travel easier knowing that I could communicate on the go! For someone with social anxiety, being able to talk to loved ones when I was going through things was the best experience ever! Thank you so much!"
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Cons: "Wifi didn't work. Very dissappointing."
Pros: "Friendly and calm professionals in the "assistance" line. The ticket kiosk did not recognize my confirmation number or name so I was instructed to wait in the assistance line and I was furious- swore I'd never fly with Alaska again- but then the ticket agent was fantastic, calm and helpful and helped put me in a better mood. Overall flight was great. Felt safe, hardly any turbulence and friendly flight staff. Flight was on time. No delays."
Cons: "No screens on the back of seats with free entertainment. I don't like paying extra for entertainment. I wish you had good vegan food options."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew was friendly, personable, but also efficient."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "Pleasant crew - loved (and used) complimentary sleeping eye mask"
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "The flight was delayed due to fog - not much they could control about that. Since passengers were waiting so long, they put out trays of snacks for us to help ourselves to. They were also very prompt with the announcements and updates, and the captain even made a personal estimate based on his experience. Crew was wonderful."
Cons: "The entertainment systems had consistent glitches. Some were stuck with only kids programming, others were frozen at times. They rebooted the system at least once and some passengers continued to experience problems. We have been on other JetBlue flights without entertainment issues."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Friendly and helpful crew"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Even though our flight was 100% full, the staff went out of there way to make it a pleasant flight."
Cons: "We waited a little longer for our baggage to arrive but things happen and we did leave with our bags, that’s the main goal. Thanks Jet Blue"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Cons: "Our plane was delayed on the ground in the outgoing airport due to unspecified mechanical issues. No explanation given. No final apology. At the end of the flight one girl had to catch a connecting flight. She should have been immediately moved to the front to exit the plane but JetBlue didn't make the announcement until everyone was in the aisle."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "Center seat. It seems the only way to get a good seat is to pay for it:("
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "Left on time and arrived early both ways."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Pros: "Crew was very nice"
Pros: "The woman at the check in desk was great in helping me to find a decent seat."
Cons: "Your web system did not allow me to choose a seat and wasted a lot of my time. Blue chips are now mixed with sweet potato, ruining the experience."
Pros: "Everything went super smooth, with fantastic service on the flight!"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Cons: "They cancel the flight. And they say they trying to help ppl to evacuate Florida"
Pros: "The staff were sweet and knowledgeable."
Pros: "The crew smiled and helped me with things I need patiently. The pilot also greeted us on the way out."
Cons: "Weren't a lot of healthier snack choices other than the colorful sweet potato chips. I tried Skeex but it wasn't good. I suggest peanuts/nuts, raisins or something else that are better for our health. The chocolate chip cookie is a keeper though! Thank you."
Pros: "On time, free TV and wifi, snacks and soda. Polite and efficient"
Cons: "Earplug for headset deffective"
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Accommodating a lot more than American Airlines."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Never made the connecting flight."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "The crew was amazing."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "It was a nice flight. No troubles"
Pros: "The food was improved and the seat was comfortable."
Pros: "Awesome prompt and courteous service."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "13hr delay！！！！！！！！！！"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Pros: "Best Delta flight so far."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Cons: "Flight attendant seemed tired."
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "love it!"
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Pros: "On time for both flights"
Cons: "We haven't left yet"
Cons: "Significantly late & rude, as usual."
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "The flight was on"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "The flight being delayed & then cancelled at the last second"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Food was delicious!!"
Pros: "All the flights were on time."
Pros: "I had really awful sinus pain on the flight and the crew was very helpful and sympathetic"
Cons: "The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights"
Cons: "This was just so awful! I was so disappointed because I have heard good things about United. The seats I paid extra for were ridiculously small, no leg room at all! Then the plug for earbuds was broken, so I was unable to watch movies or listen to music. I am really dreading the trip back!"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Pros: "Seat was comfortable but little leg room."
Cons: "Difficult to find outlets between seats."
Pros: "The boarding was quick and the flight was on time. The crew was courteous."
Cons: "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "Poor internet going. No internet or streaming returning."
Cons: "Poor internet going. No internet or streaming returning."
Cons: "Gate crew didn't help much with seating or connecting flights. Staff almost never smiled, and when boarding the plane instead of a, "hello" or "good morning", there were two attendants staring at their phones. They looked up when I greeted first, but seemed put off a touch. They also switched the seating without telling us ahead of time, so my husband and I had to sit in middle seats, apart from each other on our anniversary trip. Very unhelpful and unfriendly when I inquired to change."
Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "Rhe food"
Cons: "Custmer Service"
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Cramped seatting, minimal food or beverage options and we were invited to provide our own entertainment. Pretty typical flight for ten or fifteen years ago. The crew was extremely pleasant. Very surprising and maybe the only saving grace."
Cons: "The airline is clearly trying to maximize profits by squeezing any comfort from the plane while still charging ludicrous amounts. Good for them. That's their free market choice. But do not then be startled that everyone is angry before, during, and after your flights. In the long run that's how you shed customers."
Pros: "Extremely tight fit. Much much smaller than other major airlines . Both flight attendants were rude. Not looking dorward to flying back home with united Option to rent movies is really nice though. Helps the flight go by faster ."
Cons: "Wish the free in flight entertainment was available on the United app for this flight"
Pros: "The first leg of my journey was on time, a little early, even."
Cons: "The second leg was delayed, and the flight crew seemed confused about why. The chairs on the planes were quite uncomfortable, and gave all three of my party some kind of bodily pain."
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Pros: "I had nice people sitting beside me. Not too bumpy."
Cons: "Kind of cramped. Too many screaming babies. A lot of traffic to the restroom. Couldn't put up the arm rest on the window side."
Pros: "The flight was smooth"
Cons: "The air hosts were in friendly and didn't say goodbye. The cabin was improperly pressurized and hurt my ears going up and landing. My ear is still popping."
Pros: "I learned to stop flying Air Canada or United affiliated partners"
Cons: "Just about everything else"
Pros: "The upgrade to first class, courteous staff, on time arrival, timing of the flight for a red eye. *Note I paid for the upgrade to first class. Totally worth it!"
Pros: "Arriving 30 min earlier Old plane"
Cons: "Old plane, bathrooms are very small and seats were not comfortable"
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "The experience was as good as it could ever be for a 'plane'-jane flight, the crew was really nice! They handled an annoying baby situation really professionally and smiled a lot. Thank you for the in-flight season of Workaholics and House Hunters! I thought that was a cool feature and watched quite a bit to pass the time."
Cons: "But seriously my back is going to be damaged forever from the uncomfortable seating. Even just ones with a decent footrest for someone too short to reach the ground. Thanks from the little people~"
Pros: "Boarding, on time and luggage handling were all smooth with no glitches"
Cons: "Snacks. Really, why bother."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "My flight was on time both going and coming on my departure. Our arrival was early on both flights. That was wonderful! I liked the comfortable seats and the extra leg room on the plane. Both flights had good crews. I was extremely pleased with United on this trip."
Pros: "Nothing at all. Delta is the best I've been with."
Cons: "The attendant were the wrort I've ever. Continue to hit arms s d was very rude to passenger. One didn't close the over head bin while in sever tubulance."
Cons: "People in group 5 don't have a chance to get their carry in bags in the over head storage."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Cons: "Tight seats - and I'm a small person!"
Pros: "On flight staff are quite courteous and respectful."
Cons: "I'm concerned with the lack of respect that United shows for its passengers time. Cancelled, delayed, boarded and de-boarded all on the same would be flight. I was told via text and found it nearly impossible to speak with a person during the whole thing without physically being at the airport. When I was the staff seemed dismissive of my time and concerns."
Cons: "Being stuck in DC"
Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."
Pros: "The crew was great."
Cons: "A bit less leg room."
Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "Friendly accommodating service"
Cons: "Having my seat arbitrarily changed to a middle seat because of an aircraft change. I selected window seats for all flights when I made my initial reservation. Because I am traveling alone is not a good reason to change my seat. Fortunately everything worked out thanks to very helpful gate agents."
Cons: "Was on a 5 hour flight. Would have been nice to have a tv."