Cons: "El.peor vuelo de mi vida"
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "ITS OK"
Pros: "Very good crew and service"
Cons: "The cabin crew, the duration of the flight"
Pros: "Price was right and they left on time"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Cons: "All good"
Pros: "El avión"
Cons: "Las muchachas"
Pros: "It departs in time and all was great!"
Cons: "Everything was great, no complaints !!! Thanks for everything"
Pros: "Crew was amazing and the plane was big and comfortable."
Pros: "Was the crew amazing"
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Cons: "One hour of delayed time"
Pros: "Great customer service"
Cons: "Everything was perfect"
Cons: "This is beyond the crew’s control: there was lots of turbulence."
Pros: "It’s a short flight so no food or drinks"
Pros: "Excelente service"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Pros: "Flight reached on time"
Cons: "Flight was delayed"
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "Not to well organice"
Cons: "More communication needed! I was randomly relocated and searched by airport security...fine, but at least some information should be provided to husbands or traveling companions. We are seniors, my husband is not going to leave me in a foreign country . My boarding pass was taken , after the search I was told to get on the plane. My husband was provided no information until it was his turn to board ,he was panicked... The airline should communicate with traveling companions the procedure ! I am an retired airline employee, we realize that airport security is not in your hands but communication would keep family members calm. We had a wonderful time in Columbia but this does nothing good for a Country that wants more Tourism."
Pros: "Great crew and airplane A320"
Cons: "Transfer to gate complicated. Have to take a bus. No instruction in English, only Spanish and the employee speaks so fast you cannot get it"
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Cons: "Delayed for over 6 hours. Poor communication by airline. Terrible airline."
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Pros: "The service"
Cons: "That was late"
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "The flight attendant did not want to be there."
Cons: "The coffee could’ve tasted better."
Cons: "Todo excelente!!!gracias!!!"
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Cons: "Notify the delay quickly"
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "On time"
Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Cons: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Cons: "This flight was good"
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "The plane was newer and the flight itself was good"
Cons: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Pros: "good job over all"
Pros: "Great service. On time departure. Early arrival"
Pros: "The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!"
Cons: "Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!"
Pros: "On time take off."
Cons: "No comments"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "If we're going to be early, have a gate ready."
Pros: "As usual"
Cons: "Landing was a bit rough"
Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Cons: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
Pros: "Short flight"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Cons: "Everything was great"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "They closed the flight 30 minutes before the departure hour."
Pros: "Food was great, movie selection was really good too."
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Cons: "Boarding lines are awful"
Pros: "Crew was pleasant. Food was good. Seats were comfortable."
Cons: "The flight was delayed about 40 minutes."
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Cons: "Non entertainment system"
Pros: "Bety good service abording..."
Cons: "The entreteniment"
Pros: "The crew was friendly on all 4 legs of my trip. The short flight from PCY to BOG was fine."
Cons: "I hate the seats on COPA flights. Economy Plus or First Class...doesn't matter. They are horribly uncomfortable."
Cons: "There is not entertaiment. The food could be better"
Cons: "Security was redundant and disorganized. Gate staff were uninformitive."
Pros: "Atención and food"
Cons: "Was late"
Pros: "Everything was very quick"
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "free wine"
Cons: "seat didn’t recline due to exit row"
Cons: "Service was not helpful."
Pros: "courtesy, punctuality and comfort."
Pros: "Nice and friendly crew. Punctual."
Cons: "No legroom whosoever."
Pros: "Service was great. Food was good. The flight attendants were attentive and the planes were new."
Cons: "Panamá has the worst airport next to LaGuardia I’ve ever connected through. Crowded; dirty restrooms and poor food options."
Pros: "Comfortable and short"
Pros: "Clean planes, amiable crew. These planes are laid out to give passengers a bit more room, and I love that."
Pros: "The crew attention"
Cons: "The very ugliest seats. The last ones don't go back to sleep."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Pros: "EVERything was perfect. The only thig is to uodate the movies selection. Def will travel again with copa"
Cons: "Did not leave on time No screens for personalized entertainment. Badd f"
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Pros: "This was a good flight. There are more business-like type travelers in the morning and traffic to the airport runs smoothly so early in the morning."
Cons: "My flight was fine and the time seemed to go by quickly."
Pros: "Good service. Has entertaining and food was not bad. Service is friendly. We had a small delay and the captain was communicative and tried to bring us faster to our destination."
Cons: "Bathrooms are super small"
Pros: "I liked the seats, drinks and food."
Cons: "I would have loved to have a veterinarian option."
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Cons: "Rude crew, old plane, no entertainment"
Cons: "Got bumped from flight"
Pros: "Crew very nice"
Cons: "No vegetarian options"
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "it was ok."
Pros: "I had taken a COPA flight 2 years ago and the leg room was unacceptably cramped. On this flight the coach seats were given a bit more crucial space. The plane boarding and baggage handling was as fast and pleasant as possible."
Pros: "Everything perfect. On time, good service"
Pros: "The flight was on time and enjoyable."
Pros: "I have never bought a flight ticket with Copa airlines...."
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Cons: "Not only they do not offer gluten free menu, but they didn't have the fruit plate I asked for. They gave me the regular food and I ate only the salad. It was the worst stomachache of my life. The flight seemed eternal. The crew did absolutely nothing! It was the worst flight ever."
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Pros: "All good"
Cons: "To drop the bag was very messy"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Cons: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Cons: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Pros: "Good seat. Nice aircraft Helpful check in."
Pros: "nothing, it was awful"
Cons: "4 hour delay for no reason, no vouchers for food or anything."
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Pros: "On time, good crew"
Cons: "Plane was older than most"
Pros: "The food was good"
Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Cons: "Perfect flight and staff"
Pros: "Nothing in particular"
Cons: "Organization, information and communication"
Cons: "Couldn’t check in on line"
Cons: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Cons: "5 hour flight and only 1 pass through with breakfast and beverages. Never saw another flight attendant pass through the cabin again. Bring your own water because you won’t get any onboard."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "Delays, poor English explanations, disorganized boarding"
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Pros: "electronic boarding pass"
Cons: "1 hour delay"
Cons: "Wish I used y'all for my other flights"
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "Having movies on the long flight and the staff"
Cons: "There need to be vegetarian options for meals"
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Pros: "Check in and baggage drops were quite simple and effortless."
Cons: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Cons: "We took off for Curitiba and found out when we got there that we couldn't land so we went back to Sao Paulo then had to sit on the plane for two and a half hours. The Curitiba airport had opened, but then we had to change staff and also the staff brought the wrong paperwork to the plane, so that caused further delays. Really frustrating."
Pros: "On board services were good as usual. Delayed was reported 1 day ahead. My 4 y/o son was invited to the pilot cabin."
Cons: "After being notified about the delay, airline website didn't work for schedule change, and had to spend 1 hour on the phone to make it. LAN makes great effort in promoting IFE app, but it seldom worked on board."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "Attention to passenger"
Cons: "Boarding was crowded and slow"
Cons: "The flight delayed more than 1,5 hour. Lost my connection from Guarulhos to Salvador and had a sleep over in São Paulo. Arrived to Salvador a day after."
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Pros: "The crew was amazing , the site is ok"
Cons: "I love Aeroméxico , thanks for de service and the food."
Cons: "Seat assignment with ticket bought 10 days prior"
Pros: "Nobody bugged me"
Cons: "I like attention"
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris"
Cons: "Great flight and airline"
Pros: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Cons: "Do you really want a list?"
Cons: "Delta is very nice"
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Pros: "The crew was friendly and we received a nice breakfast."
Cons: "Just a bit more room for a person that's 6'2"."
Pros: "New airplain . Got upgrade to Club premier"
Cons: "Get on time . Boarding process"
Cons: "The layover was very long but Detroit is a very nice airport."
Pros: "I enjoyed it"
Cons: "Good overall service"
Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."
Pros: "Um nothing"
Cons: "Checked in online and got the check in line only to have the lady tell me I’m too late and that I never checked in. They did manage to charge my baggage fee though? I had to book a different flight and tackled on another $500 dollars to my trip. Will bever use my Aeromexico club premier again."
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Cons: "In general very poor customer service"
Pros: "Great service, very professional!!"
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "Everything was really good"
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Cons: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Cons: "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."
Pros: "Overall trip was ok"
Pros: "They seemed to know what they were doing there."
Cons: "Our only checked bag didn't come until 2 days later. We had 3 bottles of tequila in that bag and the 2 high end bottles were stolen. We will never fly AeroMéxico again, and to top it off the last flight was on Delta. It's a joke that they even partnered up with AeroMéxico. I'm not happy that Kayak would even suggest this airline. Even though we are fluent in Spanish it didn't matter because the employees didn't know what they were doing anyways."
Cons: "They lost my luggage."
Pros: "Flight took off and landed on time"
Cons: "No veg option in food menu"
Pros: "On time and smooth boarding"
Cons: "The layover in Mexico city was too long 10 hrs layover....."
Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Cons: "Time to wait to drop bag, same line to drop bag than to check-in? Really? Also this dumb nee policy of charging for the bags even when ticket was purchased way before this policy started"
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Cons: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Pros: "I appreciate getting a light dinner and the choice of being able to watch a movie."
Cons: "The flight was delayed almost 2 hours from the Medellin airport because of "weather conditions", however in that time I saw two other flights from two different airlines take off on time without a delay. Needless to say this was frustrating. Once aboard the flight, the crew waited until we were landing to hand out the proper migratory and customs forms.That caused a lot of anxiety among travelers who weren't familiar with the forms, causing further delays when we had to stand in line for customs and immigration in Mexico City. Many people lost connections and it was not clear by Aeromexico crew where they needed to go to get their new tickets."
Pros: "Customer service"
Cons: "Late departure"
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Cons: "Back of seat was very uncomfortable. Pasta was fair. Movie selection limited."
Pros: "I like how they allow people to line up boarding in zones."
Cons: "Food and beverage service sub-par."
Pros: "Mis padres son los que viajaron y estuvieron muy complacidos con la manera en que fueron tratados. Ellos tienen 86 y 82 años y me comentaron que las personas que los ayudaron fueron muy amables. Cuando llegaron a la Cd. de Mexico, ya los estaban esperando con la sillas de ruedas que requerimos para ellos. Gracias."
Cons: "En el aeropuerto de Las Vegas tuvieron que esperar un poco por las sillas de ruedas que se requirieron. Supongo que los empleados estarian muy ocupados y es entendible. Por lo demas, todo estuvo bien. Gracias."