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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Arrived earlier than expected. Were seated in the emergency row, great legroom. Leather seat, comfortable.

Boarding was late. Had to wait.

The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,

There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

The flight was on delay from Aguascalientes to Mexico city and from Mexico city to tijuana

I liked that I got to my destination without anything missing.

There was a two hour delay which was horrendous

Plane is not well equiped.

Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .

Good customer service from the crew.

The flight was delayed.

The flight itself was good snacks were good

Delays and two of my laggage did not arrive on my flight .To make things worse when I recieved my laggage the next day, there was four brand new pants missing.I will not consider this airline for future flights.

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Overall a great flight. Nice people,plane etc. Would definitely recommend.

The crew was smiley and sweet.

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

I love the easy flow boarding system.

Our departure was on time

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