Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Albuquerque
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Scores according to KAYAK customer reviews
Pros: "Crew was good"
Cons: "Food options would have been nice"
Pros: "Great entertainment selection and friendly crew"
Cons: "Headrest on the seat, and my seat would not lean back"
Cons: "Cabin crew was excellent"
Pros: "Overall great! They were even able to move me up to an earlier flight. Thank you Alaska"
Cons: "Was not able to online check in"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "The crew and seat were comfortable.I like Alaska airline.It was first time I used this airline."
Pros: "I love being able to text while in the air (really reduces my stress when I travel for business and my family is back home). Crew was nice and boarding was easy."
Cons: "2 biscoff foe a 5 hour flight is a pretty light snack. It would have been nice if there was one more item."
Cons: "We where diverted to Portland due to the snow. I would like for the staff to have given us more info like what our option where as far as getting to our destination."
Cons: "I really wish you guys told me that in permium seating that the snacks you guys offer had nuts. You guys up sold me by telling me how much I'm going to enjoy the free drinks and snacks on the phone. So I said screw these people seemed nice and not pushy. Very upset that this wasn't giving to me."
Pros: "Quick boarding"
Cons: "More seat room"
Pros: "25 minutes early! Amazing."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."
Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Pros: "Everyone was friendly"
Cons: "My luggage remained in Newark. Got to Kalispell and they don’t have it. Think it was never loaded. My travel companion has her lullage. Also any reimbursement is on another flight. Probably won’t be flying again so if no benefit to me. Disappointed"
Pros: "Staff/Crew were all very friendly. Plane was clean and air temperature was comfortable."
Cons: "Seats were terribly uncomfortable! NO cushion = a very sore bottom, especially on an almost 6 hour flight. VERY disappointed in the entertainment. This airline expects everyone to have a device to play their downloadable entertainment or else pay to rent a device. This is horrible for such a long flight, when you happen to be one of those people who do not have a device for this. I will not fly Alaska Airlines again."
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Pros: "Quick easy boarding."
Pros: "Stewards were friendly and accommodating! Hope to encounter some again!"
Pros: "Great flight with on time arrival and departure."
Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."
Pros: "The weather was exceptionally bad with very low visibility and lots of turbulence. I don’t know where they found this magical pilot - he managed to navigate the turbulence and land on a dime beautifully. Well done Alaska Airlines. And give that pilot a raise!!!"
Pros: "No crying babies and outlets at all seats."
Cons: "I wish the seats reclined more or had more padding."
Pros: "The crew was super nice! I forgot my headphones, they had new ones for me, I didn’t want to use a credit card, the stewardess offered to take my cash and run her card. I had tons of movies to choose from. I also got some shut eye. Overall. Great airline and service!"
Cons: "Crew! Enetertainment and comfort."
Pros: "The crew very friendly and good."
Cons: "Crammed in like sardines, food and drinks way over priced."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Alaska staff customer service"
Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."
Pros: "Super flight attendant"
Pros: "Wonderful crew. They kept apologizing for the delay but it was beyond their control. Luggage was promptly on the baggage claim as promised."
Cons: "Flight delay due to weather."
Pros: "It got me to my destination"
Pros: "Left 5 min early and got in 40 min early!"
Pros: "Service was professional and accommodating"
Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."
Cons: "Missed the connection. Was told they weren't offering hotels due to weather, yet asked me if I planned to get a hotel on my own. I did not appreciate the way any of this was handled."
Cons: "The seats had plenty of leg room but seemed incredibly narrow. I was definitely rubbing my neighbors and I am a petite lady."
Pros: "Loved the charging ports in premium economy;"
Cons: "didn't realize you needed a download for entertainment until I was on the plane, and no wifi from Hawaii, so that was a wash... maybe send an email or something to remind before the flight?"
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."
Pros: "Very spacious"
Cons: "Had to pay for a meal"
Cons: "The crew didn't offer me a beverage. There was no blankets."
Cons: "Flight was delayed a couple of hours- first couple, weren't able to tell us when it was leave so we couldn't make other transportation decisions. Arrived after rental car counter closed, spent night in airport, received form letter in response to email (that did not request additional reimbursement)"
Pros: "My flight out of Chicago was delayed for about 3 hours and was no way I was going to catch my connecting flight in Seattle. I called Alaska airlines customer service and they were able to get me rescheduled on two new flights from Chicago to Fairbanks the very next day!! Excellent!!"
Cons: "Guess I am old but there should be more room on a flight ."
Pros: "Quick boarding with by using front and back doors and efficient crew."
Cons: "Flight was 40 minutes late"
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Cons: "Need more space"
Cons: "Plane arrived too late"
Pros: "Crew was very friendly and seats were comfortable and spacious"
Cons: "We could’ve not been 2 1/2 hours late getting to Minneapolis."
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Pros: "Everything was fine"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Pros: "On time. Huge space room for my leg."
Cons: "Old screen tv monitor"
Pros: "Crew was great."
Cons: "There was a mechanical issue which delayed boarding, but they tried to accommodate accordingly."
Cons: "Delayed by 30 minutes but handled well"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Cons: "Delayed 2 hours. Poor communication regarding delay."
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "Flight was 3 hrs delayed then the boarded the plan that was cancelled onto ours which took another hour."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Pros: "Leg room was ok. The snacks were better than average, the plane was clean and modern and we arrived on schedule."
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Everything smooth, and clean."
Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."
Pros: "Best airline"
Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"
Cons: "Boarding time and crew was slowest ever?!!!"
Cons: "Didn’t have free WiFi on flight"
Pros: "I've a commuter each week by plane since July, and have had an excellent experience with JetBlue. Much more reliable than any other airline I've had experience with."
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Flight was cancelled had to sleep at jfk for over 10 hours until new flight"
Pros: "On time"
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "Professional and genuine people who reflect the good in life."
Cons: "Grossly delayed"
Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."
Pros: "Free Wi-fi"
Cons: "Delayed multiple times and a major gate change, then sat on runway awaiting takeoff for 30+ mins."
Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."
Pros: "The people were very kind and constantly available."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "Free in flight wifi is great. Crews are very friendl"
Cons: "Flight was delayed 3.5 hours. JetBlue did provide $75 voucher but a delay of this magnitude was a major inconvenience. JetBlue poorly communicated the situation."
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Cons: "I didn’t take the flight. Due to a change in my post-flight quarantine lodging arrangements in Salt Lake City, I needed to change the date of my flight. Delta directed me to Aeromexico to make any changes. Aeromexico refused to allow any changes. So I was forced to not take the flight and buy a new ticket for a later date."
Pros: "Crew great....moved passengers around near us for Covid related separation."
Cons: "Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs"
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "The where very helpful"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest."
Cons: "The plane needs more bathrooms."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "great trip and crew"
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "More room and comfort than American Airlines."
Pros: "Friendly crew and on time flight"
Pros: "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "Bad information about delays"
Pros: "Quiet, quick, no issues"
Cons: "Slow boarding. Slowest boarding everr. Maybe not enough overhead space, doesn't make sense how there is not enough overhead space while calling zone 2 passengers."
Pros: "Great selection of movies"
Pros: "Comfortable seats, friendly staff."
Cons: "The wifi was not working during this flight. The ceiling light/fan controls are too close to the window for the aisle seat to reach them. During boarding, it was too hot. The boarding process was delayed 10-15 minutes without any updates."
Pros: "The crew was very warm and friendly."
Pros: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "All wonderful."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Great crew"
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Cons: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Cons: "Very small spaces for everything."
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "on time. easy no issues"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "Same as Boston to Minneapolis."
Cons: "The customer service desk!"
Cons: "It being on time"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Pros: "Everything was great"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Cons: "Flight could have been on time"
Pros: "great trip and crew"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "IFE very good"
Cons: "No legroom"
Pros: "We got there"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Pros: "Flight got cancelled"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Cons: "Lots of turbulence."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Friendly crew."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Cons: "Plane was dirty"
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "2 hour delay."
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "Flight was late"
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Cons: "Thirty minute delay with pushback in San Francisco"
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Cons: "Wifi access"
Cons: "Cramped space."
Pros: "On time."
Cons: "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
Pros: "It was on time and I had no problems whatsoever."
Cons: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Pros: "The comfort the pleasantness of the staff the on time departure and arrival"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
Pros: "On time both ways"
Pros: "Staff was nice and attentive"
Cons: "Flight was delayed"
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."
Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"
Pros: "Friendly and efficient"
Cons: "No wifi on small plane"
Cons: "Significant delays, minimal information."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Pros: "It was a direct flight. Great leg room."
Cons: "Seat did not recline. Arm rest near window did not move up. They did not give clear enough directions on how to get their free entertainment from electronic devices. They made us check our luggage at the door."
Pros: "Left and got into destination early"
Airlines flying from South Carolina to Albuquerque have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Albuquerque
Masks required on board, masks provided on flights from South Carolina to Albuquerque
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Albuquerque
Testing for antibodies, testing for symptoms for flights from South Carolina to Albuquerque
Waiving of change fees. Search flexible flights from South Carolina to Albuquerque