Pros: "Both were great"
Cons: "Get rid of the b.s mask mandate"
Pros: "Very friendly crew"
Cons: "Delay and aborting was slow"
Pros: "The crew was great under the bumpy circumstances"
Cons: "Let us board with our grandbaby"
Pros: "Pam was an amazing flight attendant!"
Cons: "Many of us got notifications on our phones that our flight was boarding however we were not given instructions nor was there a gate agent available for another 10-15 minutes. The aircraft was at the gate for at least 45 minutes before we were supposed to board. Then when they let us board they told us to hurry or we would be late for take off."
Pros: "The priority check in that you pay for allowed me to get the second row from the front and get off with no problem."
Cons: "Being a bigger guy the seats were just okay and wish they were more comfy and needed more leg room."
Pros: "Wasn’t squished by fellow passengers as I had a vacant seat next to me."
Cons: "How about charging stations on the plane, like delta does?"
Pros: "Aircraft was clean, kept it cool , and was on time"
Cons: "Faster boarding and faster unboarding"
Pros: "Onboard Wifi was cheap"
Cons: "Really dislike the Southwest boarding method with no seat assignment."
Pros: "New plane and great crew"
Cons: "Flight was over two hours delayed."
Pros: "No complaints....smooth as can be"
Cons: "Many passengers used their cells throughput the flight"
Pros: "Efficient boarding process"
Cons: "Crew-"
Pros: "The crew was great"
Cons: "Why put pre-check on my ticket and then not let us know we needed to arrive before 8:30 PM to use Pre Check. ATL closes their Precheck at 8:30 PM, according to the ATL guest relations person shouting this at the security checkpoint."
Pros: "The crew was very friendly and helpful. The flight was smooth on time and uneventful."
Cons: "Airline seats are always uncomfortable. “Food” was a small bag of pretzels."
Pros: "Everything"
Cons: "Nothing"
Pros: "Seat hard"
Cons: "Good basic efficient airline"
Pros: "Early arrival, announcements were humorous to keep our attention, it succeeded."
Cons: "Reserved seating."
Pros: "Timing was great, stayed on time."
Pros: "The nice scenic view"
Cons: "The abrupt landing"
Pros: "Again, not the friendliest airline. But a great value for the money."
Pros: "New plane. Much quieter and nicer. Also got aisle seat in emergency row, so had plenty of room."
Cons: "I still think the charge of $8 for internet is just too high. Although I enjoyed watching football game, I would rather listen to Apple Music subscription. But I’m not paying $8 for this pleasure for 2 hours. How about reducing the price to $2 or something else that is less."
Pros: "Crew was helpful."
Cons: "Hot and stuffy plane."
Pros: "Everything went as planned - I have no complaints."
Pros: "They were funny"
Cons: "We missed a checked and and someone had recount passengers"
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "I could watch live tv for free"
Cons: "Tv lagged"
Pros: "Crew and entertainment"
Cons: "Bags on arrival were soaked"
Pros: "excellent efficient as always! SWA always dependable!!"
Cons: "Nothing:)"
Pros: "Easy quick and convenient. This was my first time flying Southwest and I was impressed with how simple and easy it was. I think I found a new favorite airline."
Pros: "Nice crew"
Cons: "I took 4 SW flights on this trip, and every one of them was delayed"
Pros: "There was too much variance in the flight departure times. It would have been wiser to just give us the later time and leave it alone; I think it changed three or four times within a window of an hour or so."
Pros: "Smooth flight and on time"
Cons: "Too cramped on board and the plane smelled of vomitsmooth flight"
Pros: "The crew"
Cons: "Please get music back on Southwest"
Cons: "Delay notifications said 440p. Then 420p. But still left at 440p."
Cons: "I wish the wifi was more consistent. Its hard to get connected and shuts off throughout the flight."
Pros: "The crew was very welcoming"
Cons: "No comment here"
Pros: "Service and smooth ride"
Cons: "Nothing I can think of"
Pros: "The plane was filthy, gross even. The crew was great though, a really nice group of people."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Pros: "Fast efficient service"
Cons: "Screaming and rude kids kicking the back of my seat. The staff was a bit rude too."
Pros: "Easy boarding, good flight"
Cons: "Old plane... but you get what you pay for"
Pros: "No delays, friendly flight attendants"
Cons: "I checked it EXACTLY 24 hours ahead of time with A-List priority and still got assigned A21 for myself and B40 for my son. How is that even possible?"
Cons: "My flight was delayed 3HRS taking off . I didn't get home until 4AM And I had to reschedule work that morning"
Pros: "Love southwest. Staff is friendly and we had a safe trip."
Pros: "Not much"
Cons: "Plane was late departing from the gate...again. SW Air has not been on time for the past two years. Tonight was no exception. Crew was tired. They said they weren't firing on all cylinders on th PA. At least they were truthful. They weren't bad, but they were tired. As for the captain, please PLEASE stop mumbling on the microphone. No one can hear you over the engine noicpse and the cabin noise. I thought it was me, but my seat mate asked me what he said. Finally - southwest - please address your scheduling issues. Whether you need more gates or more planes, I would hate to stop flying with you, but I need to know I can get from point a to point b on time and you guys just don't cut it anymore."
Pros: "On time! Flight was short with super smooth landing. All went well!"
Pros: "The people were great."
Cons: "The seating did not provide enough room for my legs. Ended the trip with very sore knee caps."
Cons: "We were incredibly delayed for no good reason. At least, not for one that they cared to share with us."
Pros: "Flight was on time and boarding is efficient."
Cons: "Didn't get drinks and my beloved peanuts because of expected turbulence. I realize that was for safety purposes but there was no turbulence."
Cons: "flight late due to mechanical issues; not very informative as to revised ETD. SW problem, but no free drinks offered."
The check-in process in Seattle was chaotic, disorganized. Many kiosks were out of paper, but paper was needed for a baggage tag, and we weren't allowed to get into line until we had one. However, the kiosk doesn't just tell you it's out of paper, it just says that function isn't available. However, the flight itself was right on time, just like our flight from Pittsburgh out to Seattle, which we deeply appreciated.
Pros: "Love Alaska Airlines!"
Cons: "Waiting on one way too long. More than 1hr"
Pros: "Cabin staff was excellent as always!"
Cons: "We ordered our meals online and they didn’t have them when we were asked about meal. All they had was butternut squash and we ordered the chicken meal. Also the amount of people from coach that use the restroom and make it hard for us to use is out of control. Then if I’m paying a premium price for travel I would expect the seats to not be 29 years old and so uncomfortable that I could barely walk when I got off plane. Please upgrade your seats to reflect the prices you demand."
Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "Reasonable legroom"
Cons: "I was hungry but couldn’t eat the bbq turkey sandwich. Didn’t like that there wasn’t a screen to show movies or show where we were on this long flight."
Cons: "They switched gates and were a half an hour late, it’s was chaotic"
Cons: "Nice plane. Decent leg room, pleasant flight."
Pros: "The plane was clean"
Cons: "more leg room"
Pros: "I've never had such efficient boarding - I wish we could have taken off early! I loooove that there is finally a direct flight from Seattle to Pittsburgh, which I travel between at least twice a year. I will likely continue to use Alaska Airlines for this service from now on."
Cons: "In-flight entertainment embedded in the plane would have been great. I also think it's ridiculous to automatically put your super saver customers in the very last seat, especially if there are a lot of other seats available. Make the experience great for everyone right off the bat!"
Cons: "Left on time, landed early and everything fine."
Pros: "Crew was very pleasant. Free wifi and available free movies/shows were great."
Cons: "Seats too small, not very comfortable and no leg room."
Pros: "Crew was thoughtful and kind. Comfortable seats and excellent in flight entertainment."
Cons: "Nithing"
Pros: "The crew was friendly and the plane was comfortable."
Cons: "The entertainment feature was not working and there was only food for purchase other than one complimentary beverage which I found smaller than most."
Pros: "Service and flight were really great"
Cons: "Leg room is nice, if the seats were about an inch or two wider it would have made a huge difference."
Pros: "Arrived early, good service, comfortable"
Cons: "The crew seemed like it was their last leg of he day and were very snappy with many of the passengers. I can understand them being perturbed but it was a little excessive since we were all upset at the hour delay on the ground."
Pros: "Captain was great!!"
Cons: "Delayed for no reason. Poor agents in Charleston, as always."
Cons: "The landing was like a beginners practice landing."
Pros: "I had no problems with my pet"
Cons: "Great flight fast Only thing was I didn’t get my boarding pass for my second flight and I had to go through security all over again"
Pros: "Cabin crew"
Cons: "Even in Premium seats, there is no room for comfort. I am a skinny guy, and still those seats are killers. Time for a re-do! I suggest making Premium seats 5 to a row instead of 6."
Pros: "The crew was good"
Pros: "Cell phone charging ability. Inflight WiFi. Great hot tea!"
Cons: "Nothing."
Pros: "The crew was very pleasant & accommodating. Anytime you can make it from point A to point B safely then it's a 5star rating in my book."
Cons: "Seats are just so uncomfortable especially for short people."
Cons: "Port of Seattle security is so stupid -3 check points ...really and no directions to follow where to check baggage. Not Alaska fault but Seattle airport “sucks”"
Cons: "Crew forgot to unlock 2 bathrooms and chatted while a long line built up. Wifi very inconsistent."
Pros: "Loved that we arrived early and were provided delightful snacks and complimentary drinks."
Pros: "The crew was pleasant."
Cons: "I don't appreciate paying $200 to fly for 5 hours and not get more than a cookie to eat or a monitor for entertainment."
Pros: "Screen on the seat back!"
Pros: "Good.price for a direct flight. Plane landed on time"
Cons: "Seats were so tight. Deli box has gone down in quality."
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Pros: "Everything, good job. Keep up the good work!!"
Pros: "Crew was fun and despite 6 hour flight was constantly engaged. The crew had a friendly, good spirited attitude!"
Pros: "The airport staff was delightful and I had no problems whatsoever."
Cons: "tge a la cartel meal options were spartan and expensive for a very long flight."
Pros: "Comfy seats, attentive crew, good food."
Pros: "The crew were very curtious."
Cons: "Tge entertainment part could be much better."
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "The food is really good and excellent vairity"
Cons: "Sometimes the staff is a littls bit impatient"
Cons: "Flight was delayed over an hour. Inflight Wi-fi is too expensive. Need better line management for bathrooms."
Cons: "Better vegan snacks available for purchase would be great."
Pros: "All else normal"
Cons: "Delays out of bellingham due to ground crew not staffed to fuel our plane."
Pros: "Customer service was very polite"
Cons: "Only food was 1 cookie"
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Pros: "Lots of leg room."
Cons: "This is like my 3rd time flying and there is always delays not sure why but I normally fly united and didint have as much issues"
Cons: "Missed the connection. Was told they weren't offering hotels due to weather, yet asked me if I planned to get a hotel on my own. I did not appreciate the way any of this was handled."
Pros: "Service was super friendly. Flight arrived early. The plane was clean and seats were roomy."
Cons: "Traveling with an irritated toddler."
Pros: "Not much"
Cons: "1st flight late due to mechanical. Missed connection. 3 hour layover Portland. Boarded flight mechanical problems, back to gate deplaned. 45 minutes later reboard. Worst trip ever."
Pros: "Friendly and had great food options! The flight attendants were consistently available"
Cons: "The flight attendants all seemed really tired and did not have an exceptional energy or positive attitude. The announcements were very difficult to hear because the person speaking was mumbling."
Pros: "Everything"
Cons: "Everything"
Pros: "Felt safe withe the cleanest of the plane"
Cons: "Price"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "Delta as always top notch!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Pros: "Good movies; nice crew"
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "Flight attendants"
Cons: "Food"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Everything"
Cons: "No chicken sandwich."
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "Late, crowded, bumpy"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Cons: "delays after delays"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "Nothing!"
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Pros: "Good do to Delta Staff"
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "Nothing"
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Pros: "It was a horrible experience"
Cons: "Everything could have been better especially the staff"
Cons: "Delayed as usual."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "On time"
Cons: "All well"
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "short flight so I would not expect any particular issues."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "Clean"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Great crew."
Cons: "Nothing"
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "Florida was amazing. The people were very friendly."
Cons: "Nothing"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Price"
Cons: "20 minute delay"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."
Pros: "Great crew. Good on-time flight (early, actually). Smooth boarding."
Cons: "Standard no-frills gripes. Seat is tolerable but basic, no recline. No power, zero inflight entertainment, etc etc. They won't even give you a sip of water for free, which is just absurd in my opinion. They did give me a free cup of ice... so I guess ice + time = free water..."
Pros: "On time"
Cons: "initially assigned to center seat."
Pros: "."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Cons: "Baggage claim very slow"
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Cons: "Seat is uncomfortable"
Pros: "No hassle. No delays."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "Food"
Cons: "Not enough options and what was available was pricey."
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Pros: "My book"
Cons: "The seats"
Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "Great flight staff and every allegiant like we've had is very friendly and professional"
Cons: "don't like the extra price is tacked on when you purchase your tickets online each suitcase and other fees"