The food was amazing good especially for evonoply. The seats were comfy more then usually..crew was very nice and helpful.
The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.
We are scare because almost missing the fligh from Seattle to San Diego ! Starlux not have enough members for servicing with wheel chairs? We almost left behind , so we must walking !?
We are on economy premium but they put us in economy seating? Asking why the fligh supports said : If you not happy you can claim for refund?
FLEW IN BUSINESS CLASS OVER NIGHT FLIGHT AIRLINE BOOKED A PARENT AND ONE YEAR OLD KID PARENT ALLOWED THE KID TO DISTURB EVERYONES SLEEP A terrible flight that was expensive I have 10 grand children I love kids But to be disturbed on a over night flight is in not what I paid for I hold the air line responsible Respectfully, Al Eaddy
I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy
Everything is smooth. Very good. Except flight arrived SFO 30min late.
more new movies and the blockbuster movies that everyone likes
Great airline. Kind staff, before m, during, and after the flight. They Directed you the whole way. Even when I arrived at my transfer destination, flight attendants guided passengers on which direction to go. I would definitely fly STARLUX again.
Got dinner and breakfast! They had mahjong game in entertainment system. Current movies. Loved the slippers, sleeping mask packet. Great experience for a long flight
Other than spotty internet, great servic, comfortable and smooth flight!
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.
EVA canceled me out of the return flight from Manila to Spokane so we had to rebook and repay. Very unprofessional!! Still have not returned home!!
My flight was amazing smooth and the attendants were so friendly and nice
Crew are excellent. Food was good generally. Seats are small and there isn’t much leg room. Overhead bins are very small.
What could have been better, was we were delayed from takeoff for two hours. Initially we were informed that we were delayed for refueling. Then we taxied out on the tarmac, then just waited there for a long time, with no explanation of the delay. Were we just waiting on takeoff clearance or was there some other reason for the delay? The pilot, nor none of the crew informed us passengers. That was not good customer service. That needs to be improved, whenever a delay, inform the passengers for the reason.
More seat space More bathrooms Charging outlets Plane was old
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
It was a pleasure to fly with EVA airlines from Taipei to San Francisco.
We boarded late and it snowballed from there. Had to wait behind 6 other flights to take off before us. Then, arriving late to our destination, we had to circle in the air for 20 minutes. If that's not enough, the seats are very cramped on their iteration if the A321neo. I'm 6"3' tall and my knees were pressed against the seat in front of me. These are not the slimline seats that offer less cushion with more leg room. I had no room to move my legs. Since I am an adult male, I also had no shoulder room. I sat on an aisle seat to have some space to lean my should out. But the walkway seemed to be more narrow than I am used to see. I felt bad for the middle passenger because there was just no where for me to put my shoulders except into the middle seat person. I don't plan to fly in this airline again in this configuration. Pack everyone in and lose my business.
We really enjoyed our flight to Seattle. The food was great and service was attentive.
Everything was fine except the seats were quite compressed and hard for the 12 hour flight
The crew are amazing. Very professional, polite, kind, and accommodating.
The crew was very professional and friendly. Although there was a water leak from panel above, the crew was trying to mitigate the consequence. We are happy with its service and the value offered. We will definitely take China Airlines again.
Well, we upgraded and on a 14 hour flight not sure how we would tolerate it otherwise. The upgrades are ridiculously expensive and even with empty seats even in first class it was difficult to upgrade. Probably won’t fly China Air again due to this. The attendants tho were much better than the airlines in the states and there attentiveness and care for your comfort far exceeds other airlines in the states.
Flight attendants. Food, entertainment and most of all, be on time.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
Delayed. Not a full flight and whole rows left open with the paid seating. Food was ok. My beef meal only had one cube of beef the rest carrot cubes. Entertainment on personal device but didn’t know about it until the flight was almost done.
Good good, good seat, good entertainment system. Customer service is good but can be more polished if CX charges a premium price.
The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.
Very bad. Flight got delayed and missed my transfer flight twice. Had to stay overnight in Hong Kong and the next flight booked was also delayed.i had the worst experience flying from Singapore to San Francisco. Lots of delays and rerouting.
I didn’t use entertainment But everything else was of excellent quality
I liked the service. The touch screen needs improvement as well as movie choices.
My only suggestion is a way to not be woken up for food. … like maybe something you can place on you if you’d prefer to miss food than be woken up
After each meal was served I didn't see any flight attendant offer coffee or tea to the passengers after the initial drinks were offered. Other flights I had been one it was standard procedure to offer hot drinks after the meal service.
It was great. It was my first time with Cathay Pacific and I really recommend.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
I was mid plane and they were already out of the main beef entree....ugh!
It was amazing with great service. But the seating could have been better if there was ample arm rest areas
Flight attendants did very well, they were all friendly and very helpful .
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
Apart from a departure gate change, a good experience with professional, friendly staff.
I like the pleasantness of how courteous and friendly and helpful everyone is
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Great. Always great service and their pilots know how to land planes properly
