Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Las Vegas
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,107 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 7 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Cons: "Lost luggage’s. Delayed trip"
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Swiss is the best"
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Cons: "They left my bag in Switzerland"
Pros: "Very professional!"
Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"
Cons: "My seat was semi-broken, it was in constant state of reclining."
Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Pros: "They are the best airline flying to Boston."
Pros: "Legroom is too little"
Cons: "This plane was better."
Pros: "Nice sandwich and chocolate."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Pros: "Easy. Pleasant staff. I felt safe and happy."
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "See above"
Pros: "On time"
Cons: "Seating was very tight, confining."
Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"
Pros: "Nothing distinguishes itself for better or worse than usual in coach."
Pros: "Very clean"
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Cons: "Delay and lost the luggage for the second time"
Cons: "Same comments as above."
Pros: "So far so good"
Cons: "So good"
Pros: "smooth, professional, comfortable"
Cons: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pros: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Cons: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Pros: "Agbundance of newspapers and magazines and great variety of entertainment"
Cons: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Pros: "The staff was wonderful Pleasant, quick with requests , very professional"
Cons: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"
Cons: "I wasn't on it so I wouldn't know."
Pros: "Easy and quick"
Pros: "Left and arrived on time"
Cons: "Seat cramped"
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Professional. On time. Attentive. Great movies. Overall great."
Pros: "People were friendly."
Cons: "Boarding was little confusing"
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Cons: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"
Cons: "It was a smaller plane so we had to check in bags that we could normally put in the overhead compartment space"
Pros: "As above."
Cons: "As above."
Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "4 hour delay"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "Great flight"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Service was great. Regular drinks and snacks."
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "It was whatever"
Cons: "Rude staff"
Cons: "I liked it all"
Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "They offered water and snacks It was quick"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Cons: "Was ok"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Cons: "The stewardess was a bit rude!"
Pros: "Great crew and good complimentary food"
Cons: "Larger seat pitch"
Pros: "It was a very easy boarding process, stress free flight, good meals, kind and friendly cabin crew."
Cons: "Nothing bad to say."
Pros: "The crew for this flight were lovely, I’d highly recommend flying with edelweiss."
Cons: "Ground staff could have been more helpful given I was on “standby” . Made me stand in a line for absolutely no reason and then go stand in it again as if to kill time until a seat came up - they could have just asked me to take a seat. I know how stand-by works."
Pros: "Crew was super friendly. They all seemed to like their job and interacting with people."
Pros: "Crew was attentive did they best on a large flight accommodating a large amount of people. Wide assortment of films."
Cons: "Although I preselected my bulkhead seat so I had more legroom, the family behind me was the worst I e experienced ever in flying. Constant kicking, pulling, tapping the back of my chair. When I tried to put my seat in recline the passenger behind me said “no!” Never slept!"
Pros: "Clean friendly helpful safe on time"
Pros: "Friendly cree..!!"
Cons: "No delay...!!!"
Cons: "Seats are terribly small and not much room for legs"
Pros: "Very comfortable, spacious seating & friendly, attentive crew"
Pros: "The crew was kind and attentive"
Cons: "Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair."
Pros: "Fast service"
Cons: "No entertaoment"
Pros: "Flight was 2h15 Minutes late without any explanation"
Pros: "Young, enthusiastic crew worked hard to make this crowded flight an a good experience"
Pros: "Great customer service, the crew was professional and courteous."
Cons: "I was not able to reserve my seat."
Pros: "No other way to get there in 10 hours The on crew are very nice."
Cons: "Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad."
Pros: "service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!"
Cons: "There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat."
Cons: "The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!"
Pros: "Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight"
Cons: "Late boarding, ended up arriving 3 hours late."
Pros: "Comfortable seats in economy"
Cons: "Lost baggage on a simple nonstop flight and poor communication on status"
Pros: "All of the Cabin attendant have served with smile."
Cons: "I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice."
Pros: "excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding."
Cons: "seats were not very comfortable but you can always upgrade"
Pros: "Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay."
Cons: "Seating is very tight just like with other carriers."
Pros: "It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi."
Cons: "There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could."
Pros: "Great food."
Cons: "1 hour late departure. The plane felt very shaky."
Pros: "Movie selections"
Cons: "No free beer in economy class."
Pros: "The flight was fairly smooth and on time. Plenty of snacks were offered."
Cons: "This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight."
Cons: "I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight"
Pros: "Excellent service, direct to Tampa"
Cons: "limited leg room"
Cons: "So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats."
Pros: "Simply that I arrived. Quick receipt of two checked bags."
Cons: "The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival."
Pros: "I liked the airport and the competence and friendliness of everyone from the customs police to the airport staff."
Cons: "If I can I will always use this connection - wish it would have been easier to find when I first searched."
Cons: "unfortunately too many children around me equaled no sleep having to pay for alcohol"
Cons: "Staff and crew were great."
Cons: "If I would have had a chance to actually be on the flight. Missed it due to poor booking starting from LA"
Pros: "For the last flights from Las Vegas to Zurich I've only been using Edelweiss. My favorite and preferred way to travel long distance. Always on time. Friendly crew. Clean planes."
Cons: "Wish they would fly this particular flight year round."
Pros: "The cabin was clean. I also appreciated that the flight arrived on time."
Pros: "Clean and efficient."
Cons: "Crowded seating."
Cons: "Food was not good, there was no leg space at all, entertainment was poor. For a 12 hours flight it was hard"
Pros: "I travel internationally between the US and Europe twice each month and i now have a new favorite, especially with the direct flight between San Diego and Zurich!"
Cons: "Nothing to dislike"
Pros: "Service and quality of food."
Cons: "Ticket at kiosk check-in said "standby" status. Wasn't sure if I had a confirmed seat until gate check-in."
Pros: "The crew was very nice."
Pros: "It got us home in one piece"
Cons: "flight attendants were grouchy. It was my first and last flight on Swiss airlines"
Pros: "Great entertainment for all."
Cons: "Food wasn't good. Didn't know kid meal options. Also, more and more people have food allergies and seeds and nuts, treenuts should be clearly listed on products."
Cons: "No control of air blowing on me"
Cons: "Edelweiss feels like a glorified EasyJet. Crew is kind of friendly but untrained./unprofessional You have to pay extra for alcoholic drinks. Food and on flight entertainment system are mediocre. If I had booked Edelweiss I wouldn't be complaining. My complaint goes to SWISS for booking me on their flight (SWISS flight 8098 listed on my confirmation tkt) but putting me on Edelweiss instead!!! And to KAYAK for allowing this type of deception on their platform!!! I want my money back. I'll be contacting both to follow up on this. Unacceptable!!!!!!"
Pros: "Relaxed atmosphere"
Cons: "Bland food. Too many boarding issues, lots of confusion"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Great airline"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Cons: "Nothing special"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "The movie selection did not seem extremely varied."
Cons: "Customer service"
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "On time"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Very friendly crew"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "OLD plane without comfort or entertainment"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Spacious cabins, friendly service"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Pros: "Flight all good"
Cons: "Suitcase did not arrive and still not received."
Cons: "1 hour delay in departure from Lisbon"
Pros: "We were early"
Cons: "The food"
Cons: "Must have been an old plane; the seats were a bit worn and the screens are tiny."
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Cons: "Seat didn’t recline..."
Pros: "Crew was amazing"
Cons: "Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!"
Pros: "Smooth boarding/ de-planing ; everything was on time"
Cons: "Small aircraft"
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "crew was nice"
Cons: "no air vent in my row. no complimentary food and drinks"
Pros: "In time departure and friendly staff"
Cons: "No complaints"
Pros: "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Cons: "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Pros: "Service and welcome was great."
Cons: "Entertainment system was old and screen was not working the first 2 hours."
Cons: "Flight was delayed"
Cons: "Never made it!"
Pros: "Supposedly great aircraft. Good crew and good service"
Cons: "Economy seats cramped for elbow room. Average in flight entertainment."
Pros: "Despite all the “delays” it actually arrived on time."
Cons: "First it was on time (this morning t-12 hrs) Then it was delayed (delayed incoming flight) Then the plane changed and was on time Then something weird happend, departure was on time, arrival was delayed by 2 hours. Of course, officially there was no delay as departure was still on schedule - but “departure” just means everyone is boarded and plane door is shut, you could still be sitting on an empty stand on the tarmac for two+ hours. Complaints ensued. Captain rerouted plane. Back on time. Arriving at LGW is ridiculous - only 3!!!! THREE! Border nazis manning passport desk for entire south terminal, there must have been at least 700 people queueing. So that delay of 1 hour plus still occurred just within the airport. #ThisIsBrexitBritain #BrokenBritain #PeopleJustDoNothing #NothingWorks #AlexCruzIsACunt"
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "Food was good"
Cons: "We’re we stuck on runway for an hour and they did not turn on any air...it wa s hot and a bit suffocating....once we took off it took a long time too to get some air and cool down the cabin. Movie/entertainment selection was poor. Airline was packed with a Group that was very loud, drunk and partying up and down the aisles."
Pros: "Efficient, on time"
Cons: "Crew was not friendly and a bare bones plane"
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "comfort is really good the seats are big"
Pros: "Plenty of food and polite crew."
Cons: "Leg space and lack of movie selection."
Cons: "The worst flight I have ever had. Will never be flying with British Airways again."
Pros: "Great seats and great aervice"
Cons: "Entertainment system is outdated and too small. Akso needs more chides"
Cons: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."
Cons: "The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor"
Cons: "This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable."
Pros: "Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight."
Cons: "Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Pros: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."
Cons: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."
Cons: "The aircraft was old. The seats in WT+ were therefore old and not very spacious. . The cabin crew seemed to be on a mission to save food and drink by not asking the passengers if they wanted anything. They juat walked up the aisles and you had to stop them. For a 10.5 hour flight we got one meal, a tiny snack box and one pizza snack thing. The inflight entertainmwnt was dreadful. 5 inch screens. All in all i would not be paying again for an "upgrade" to WT+."
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Cons: "No free food. No movie, no usb"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Cons: "No drink"
Pros: "Terminal 5"
Cons: "Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!"
Pros: "Excellent crew, great food and on time departure/arrival"
Cons: "I had the misfortune of sitting with an extremely rude and offensive passenger. He was verbally abusive on more than one occasion. Was extremely rude to crew. 747-400 lovely but very tired interior now....I know that these aircraft will be phased out, so not much can be done in the interim"
Pros: "more comfortable than the flight from Seattle - more leg room and larger seats."
Pros: "Flight was on time , service was great!"
Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The check in people' rudeness, awful food, slow service"
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Pros: "The flight crew was excellent. Attentive and amusing."
Cons: "I hate that the armrests don't raise up only halfway, so if you happen to luck out and have an empty seat next to you, you will can't lie down comfortably."
Cons: "Have been sick for 5 days from plane sickness/vertigo. The turbulence was awful."
Pros: "The staff Food was plentiful"
Cons: "Poor leg room Cabin too warm Poor boarding efficiency"
Cons: "Checkin staff , who don't appear tombs BA but from another airline working on behalf of BA, apparently punted a problem they knew would take much effort to resolve to the BA agents at Heathrow"
Pros: "The departures were on time or close to it"
Cons: "On the return flight back from London to Las Vegas, I sat at an economy class aisle exit seat on a 747. The flip up TV set wasn't working. One flight attendant initially offered to move me to a cheaper less desirable seat, which I declined. I asked for at least an exit row seat of any sort. A second (more senior) flight attendant then promised he will either fix the TV (by resetting it) or find an acceptable alternative so I "won't need to go the entire flight with a TV." But he never returned and the TV never worked. I didn't fuss because I slept and read instead, but I thought this was a poor follow up and follow through on his part."
Airlines flying from Switzerland to Las Vegas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Las Vegas
Masks required on board, masks provided on flights from Switzerland to Las Vegas
Social distancing seating
Middle seats unavailable to book on flights from Switzerland to Las Vegas
Testing for antibodies, testing for symptoms for flights from Switzerland to Las Vegas
Waiving of change fees. Search flexible flights from Switzerland to Las Vegas