Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "Plane seemed well maintained and newer. Crew seemed friendly."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "The flight crew was as positive as possible."
Cons: "It was very late"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Food and service was amazing."
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "In a pinch they were able t"
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Cons: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "The t.v. 's at each seat"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "see above"
Cons: "See above."
Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
Pros: "Efficient hop to Boston"
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Great service and gate facilities were the best anywhere"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "I had my own entertainment...none on the plane. No food...just pretzels."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "I love that I was upgraded to first class!"
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "It's KLM. What else do you need to know."
Pros: "Usual faultless KLM experience"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Cons: "Too hot inside the aircraft"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "Long haul flight made pleasant by KLM"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Lovely crew, very helpful"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "Bit cramped for space"
Pros: "Good flights. Good prices."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Very friendly staff"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
After a mechanical issue caused a change of plans, we were boarded on the new plane before it had been refueled causing an extra delay. In these situations, since the fueling situation is easily predicted, boarding could’ve been delayed a little bit so passengers can enjoy the comfort of the terminal rather than being “sardined” in the plane for a longer period than was necessary.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Cons: "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Cons: "I’ll never fly American Airlines again. Staff was rude and food and entertainment screen did not work"
Pros: "Comfortable bulkhead seats tho talk husband didn't have enough room for his feet."
Cons: "No power outlets!"
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
Cons: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Pros: "Entertainment selection"
Cons: "Minimal leg room Not allowed to bring bag aboard. Told bins were full even though there was AMPLE Space in the overhead in my row. Onboard crew unhelpful. Baggage intended for carry on got “temporarily” delayed 45 min additional at baggage claim. wait was 1 1/2 hours."
Pros: "Trip overall was great until getting baggage at baggage claim."
Cons: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Pros: "It got me here."
Cons: "Apparently codeshare purchases are non upgradable, so my airline status was irrelevant."
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "No entertainment on 6 hour flight."
Cons: "Took 40 minutes for baggage unloading to start. Many flights unloading at same time on only one carosuel. What is American's problem with baggage? No entertainment on 6 hour flight. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Cons: "Bumpy landing in Charlotte. But it was windy and raining."
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Cons: "Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "It got me where I needed to be safely."
Cons: "The most uncomfortable flight ever. Cramps in legs and seat would go back a bit so I could get somewhat comfortable."
Pros: "Flights were on time. Airport was clean."
Pros: "The flight was only 30 min"
Pros: "That plane took off and landed safely."
Cons: "Flight to philly, waited 3 hours on the plane before take off because of holes in the plane. Flight to dallas, waited 2 hours on the plane because the plane in front of us on the runnway wasn't clear for take off, we were and they couldn't taxi them out of the way?! Missed my connection and a day of work had to pay for a hotel. I only have so much $. I'm not and AA CEO."
Pros: "For as much as you pay you guys need to update. My son went from rome to Chicago with no tv. He did not complain but I would of it. My tv as well kept shutting off and could only get so many shows. On the way to rome from Chicago we also had issues with the same thing"
Cons: "The crew was excellent and of course the pilot as well"
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Cons: "Flight delayed about two hours"
Cons: "Online check in was not accessible."
Pros: "The flight was on time, it was overnight - very convenient"
Cons: "I had very noisy neighbours, but it is hardly airline's fault"
Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"
Pros: "Everything else"
Cons: "Was cold on plane"
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Pros: "Cabin crew were terrific!"
Cons: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pros: "regular flight"
Cons: "did not appreciate the 2 hr delay"
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Cons: "Again in the flight back delay for one hour and half in Geneva Even Kayak are not update with flight and just send automate emails for nothing for no actions"
Pros: "The boarding started one hour early to allow passengers to board on time."
Cons: "A flight stewardess did not respond to a call twice as if the call light was not turned on."
Cons: "Everything except the snow in Canada"
Pros: "No tv"
Cons: "No tv"
Pros: "It was a direct flight from Toronto to Kelowna."
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Pros: "Professional fight attendants, very nice."
Cons: "The flight took off late but most of the lost time was made up during the flight time."
Cons: "I would like to see planes getting boarded from the back to the front. That way there are less people holding up traffic and you are not bumping someone who is already seated as you are going by."
Pros: "Crew was very nice and helpful."
Cons: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."
Pros: "The woman I spoke to on the phone was pleasant and helpful. It's certainly not Air Canada's fault that my flight was canceled, but communication and support structures could be better."
Cons: "I think more support staff are needed, especially during the winter during bad weather. I discovered my flight was cancelled when I randomly walked past the departures board on the way to the bathroom--no announcement was made at the gate. There was no one at the gate. I waited for 30+ minutes on hold on the phone, while waiting in an unmoving line at the terminal's single customer service desk, before being booked on a new flight."
Pros: "I like the options for entertainment and the seats were comfortable"
Cons: "The food options were terrible"
Pros: "Excellent service and attitude from flight attendants."
Cons: "Two passangers coughing the entire flight and not covering their mouth. Terrible."
Pros: "Service au comptoir, propreté de l'avion, confort, présence d'un système de divertissement."
Cons: "Les deux agentes de bord n'étaient vraiment pas souriantes et abordaient systématiquement les passagers en anglais. Maigre choix de films. Que des pretzels servis."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Pros: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Cons: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Pros: "The privacy of the person was honored"
Cons: "Having to stop. We were not told our luggage would not have to be transported through customs"
Pros: "The boarding process at Gatwick was seamless! So wonderful"
Cons: "The plane was cramped and provided absolutely nothing by way of entertainment. We traveled Europe so we packed light - no iPads or computers. There were no TVs on the planes (unless you wanted to pay $10 to borrow an iPad). I refuse when the flight itself was $500! This left us to do nothing for 8.5 hours. Not my idea of fun."
Cons: "I literally walked for 40 minutes across YYJ to make this connection. Security was a breeze, the airport was empty late at night, it was all smooth sailing. This is not a whine about hardship - I was just continuously astonished that I'm still walking! It was amazing! The slightest delay on your incoming flight and you're sunk with that much travel time in between... In this day and age...basically making a US to CA domestic connection is better done through another airport. -Cheers!"
Pros: "Crew was very nice"
Pros: "Flight was Okay"
Cons: "On a clearly international itinerary, had to go through security and customs in Toronto AND Vancouver, despite no need to leave secure area on flight through to Vancouver with final destination Seattle."
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Pros: "Reasonably spacious seating in economy. Entertainment system worked and there were adequate options. Plane was clean and all facilities adequate in number and cleanliness."
Cons: "Flight attendants were not polite or helpful, sometimes rude. Food service was minimal and passengers were left hungry and thirsty for many hours (6+)."
Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"
Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."
Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."
Pros: "When our flight was delayed 7 hours due to a maintenance issue, air canada did find another plane"
Cons: "The plane was dirty, smelly, 7 hours late. We sat in the Tarmac for 4 hours with one bag of pretzels and a small water. Completely unacceptable. Never again."
Pros: "The seating is too squished.If you have long legs, their toast"
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "Curtous and competent crew. Good Price Direct Flight"
Cons: "Very little perks on the flight. Flight right at dinner time and no food provided (Need to be purchased on-board. Not all choices were available). Entertainment system required to provide our own devices, but it was not possible to plug in to recharge (5 hour flight!)."
Cons: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
Pros: "Flight attendants were polite and helpful. The plane was clean. It was a comfortable flight, though the food was okay."
Cons: "Liked all of it."
Pros: "Some crew members were nice."
Pros: "Crew accommodated me with extra water."
Cons: "Only unhealthy expensive food purchases on 5 hour flight! Not even a complimentary snack!"
Pros: "I've been taking this flight for many years. The flight times, crew, and boarding process are all excellent. The food is always very good for a plane flight with plenty of options. When awake, the new seats are a pleasure and I especially appreciate the extra storage areas."
Cons: "By definition, this flight is long-haul with the necessity to sleep on it. In executive class, they have recently changed the "seats". The old ones were too cramped (narrow) for a 6 ft guy. The new ones are not only narrow but the table that telescopes down restricts the vertical height when the seat is fully down. It is literally impossible to lay on your side. This was a horrendous design and unacceptable for a sleeping flight."
Pros: "I really liked how updated the plane was. The wine selection was very good. The entertainment had plenty of things to do - movies and TV shows were updated. I enjoyed the ice cream, that was a very nice treat!"
Cons: "I thought the food was not as good as the flight over to the UK - the mashed potatoes didn't look or taste like it had any real components at all and the bread was a little stale."
Pros: "Quick flight, well-done!"
Pros: "The selection of current movies was varied enough (the content got a little staler on the return trip). The hot food tasted good and was hot. The crew was not stingy with the drinks, which I always like even if they come around fewer times"
Cons: "How hard it is to be comfortable/sleep in the tiny seat."
Pros: "I liked the cabin crew. They worked really hard with what little they have to work with."
Cons: "Old planes, aisles way too narrow and too long, made drink service take forever!! Dicey for a diabetic, even when I brought my own water on. Food was yuck. Plane smelled, but the bathrooms were stinky! Can't you put up a sign asking men to sit down?! Urine on the floor, as always. Window blinds were sticky. Will never fly Air Canada again if I have any other option!"
Pros: "Food was delicious!!"
Cons: "Free wifi"
Cons: "Missed my connecting flight. Ended up being ticketed with a different itenerary with 11 hrs layover in Dulles washington. Had to spend my own money to hotel and taxi. And just few hrs when I finally arrived to my final destination, i had to work since I didnt have anymore sick time or vacation time. Very exhausted. Its was a night shift 12 hrs duty."
Pros: "I only rated Good because the flight was not too crowded and I got 3 seats to myself. Your seats are tiny and uncomfortable"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Pros: "The crew were great but the inability to elevate your legs for such a long journey wasn’t too comfortable"
Cons: "The ability to elevate your legs"
Cons: "seat awful, legroom awful, crowded overhead bins, jammed with people"
Cons: "Wifi did not work well."
Pros: "The seats were super comfy, the flight was practically empty so I had an entire row of seats to myself! The complimentary movies & entertainment is awesome and kept me from getting fidgety during the long 8 hour direct flight. I honestly didn't even feel like I was on an airplane."
Cons: "Nothing, this was a perfect flight!"
Pros: "The bed, pillows and blanket, the flight attendants and the captain, who was on his final flight after 30 years."
Cons: "The dry chicken"
Pros: "Got home without delays. As satisfactory as possible in economy class."
Cons: "Much better flight back than going to switzerland"
Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"
Cons: "Not atypical of this airline and flight, we sat on the tarmac for 1 hr 45 minutes after boarding for a repair."
Pros: "Comfortable seating Temperature was good Flight crew kept us informed and were friendly when we deplaned Food was good. Nice people at check in"
Cons: "I think the flight attendants were not very friendly. When they were thanked they did not respond at all. I saw one roll her eyes at someone in front of me when turning to head back to the galley They fulfilled my requests quickly but were rather blaaaaah. And one in particular mocked me in front of the other attendants in the galley when I engaged in a little small talk. This particular woman prompted me to take the time to write all of this"
Pros: "Flight was on time. Flight attendants were extremely pleasant. Food was pretty good and not too plentiful. Nice way to come back to USA after three weeks abroad."
Cons: "We missed the flight."
Cons: "Minimal and rushed service due to holiday shortage of flight attendants should be compensated. Otherwise a good flight."
Pros: "plane was relatively quiet and comfortable."
Cons: "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
Pros: "The crew was professional, courteous and accommodating."
Cons: "Didn’t like the food. Couldn’t eat stale eggs and there was not enough chocolate crepe for all requested. The flight departed 45 mins after the schedule. The landing was bumpy and few times really scary."
Pros: "Good crew and good flight. Good for adjustment to the timezone as well."
Cons: "Food really sucks."
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Again, on time and great crew."
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Pros: "Flight was great. No hassles."
Cons: "Having to pay for direct TV. Bring back peanuts"
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "Left and arrived on time. Great flight attendant."
Cons: "Leg room was barely sufficient to open and use my laptop."
Pros: "Food and crew were excellent. Seats were comfortable and all electronics operational. Nice option to give power to devices during the flight."
Cons: "Business lounge in Geneva was before the passport control which took up to an hour to get through."
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "That my suitcase was stowed"
Cons: "Waiting 11 hours for the flight"
Cons: "Not great customer service, I get the feeling that some of the flight attendants "just don't care". Trying to watch movies on your own device just doesn't work. Movie hangs every five minutes or so."
Cons: "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
Pros: "Excellent service and comfortable seating, even in economy."
Pros: "Not really impressed"
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Pros: "the plane was not so full, and it was more comfortable, as the toilets were cleaner and the service faster and nicer."
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Pros: "It went good from Jax to Geneva but returned from Newark to Jax flight was delayed and plane was overbooked small plane very uncomfortable"
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Cons: "Long wait on the plane on the tarmac."
Pros: "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
Cons: "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
Cons: "The wafer served with the beverage & my seat assignment stunk."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Cons: "Sound was not working in my seat. Food was awful."
Cons: "Deverted to Newark to get to portland"