Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Cons: "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "The website could work for starters"
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
Cons: "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Cons: "The crew was terrible & rude."
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Cons: "The comfort of the seat, the food"
Cons: "Everything else"
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "No entertainment and no food other than snacks."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Cons: "Delayed flight. However, I know this sometimes out ot the airlines control."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Kenyatta Cheatham, our flight attendant was absolutely delightful! She made my flight enjoyable with her beautiful smile. She clearly loves her job!"
Cons: "Barking dogs. 4 around us! Middle seat."
Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "Not crowded. Short flight."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Cons: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
Pros: "The crew was very friendly and had great humor."
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "Friendly crew, navigation around storm, comfortable flight"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Everyone was very polite"
Cons: "Too many seats hadn't been aside. It was an unnecessary wait in line for about 20 people to get their seat assignments."
Pros: "The pilot was funny and flight crew was friendly."
Cons: "What I didn't like was out of their control!"
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Great flight from tampa, everything was perfect"
Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
Pros: "Loved having all three seats on long fligjtb"
Cons: "Flight personnel seem like they dont enjoy their job."
Pros: "I didn’t get charged for a soda"
Cons: "I am a business traveler with very little luggage. I couldn’t get a boarding pass the night before because I didn’t have a bag to check,I had to wait in line 20 minutes at checkin in, then another 15 minutes at the gate to get a seat issued. &no headphones on the plane at all? Not again."
Cons: "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
Cons: "If I actually got to fly with United Airlines instead of having to purchase an additional ticket and fly with American Airlines."
Pros: "The way everyone helped me get on the flight as I was a few minutes behind the 45 minute window to check my bag"
Cons: "Everything was top shelf they really done a great job on this flight"
Pros: "Free snacks. But prob only cuz I got the cheapest option."
Pros: "Arrived much earlier than expected and very smooth trip"
Cons: "Screaming small child for first 30 min of flight"
Pros: "Great crew. Clean cabin. United App easy and free entertainment"
Cons: "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
Pros: "Comfy seats. Flights on time. Free pretzels."
Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Pros: "Smooth ride, snack box, friendly staff"
Cons: "No entertainment options"
Pros: "The pilot and co-pilot, who was right out of the Air Force, were absolutely amazing! We were going through 45 mph winds and a lot of rain and they handled it like pros — such a great landing."
Pros: "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
Cons: "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
Pros: "My wife and I arrived at airport in Tampa and tried to check our bags in and United ticket counter wasn't working properly. It was malfunctioning. A United agent helped my wife and I very professionally and got everything back to working like it was supposed to."
Cons: "The check in machine not working properly."
Cons: "Missed connecting flight TWICE"
Cons: "Tiniest, tightest seating ever - claustrophobic"
Pros: "flight made me too tired to like anything"
Cons: "flight delay"
Pros: "Cheap flight, on time, convenient"
Cons: "Very little leg room with little padding"
Pros: "Entertainment in flight"
Cons: "Seat room"
Pros: "Flights were on time."
Pros: "Flight crew very helpful"
Cons: "Not enough storage space"
Pros: "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
Cons: "Lame entertainment console, pay per view"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Pros: "Very gracious staff and attendants : )"
Cons: "horrible service representative in newark."
Pros: "Friendly staff and organized boarding procedures"
Cons: "The other passengers"
Pros: "Friendly crew, absolutely no delays, plane took off within minutes after boarding, flight arrived 13 minutes ahead of schedule, smooth trip."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Cons: "Internet service & power outlets didn't work"
Cons: "Pretzels as an only option."
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Cons: "It was delayed 2 hours, no compensation was given even when asked for."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "A 7 year old, flying for the first time was seated next to me in the middle seat. An older gentleman was in the window seat, me at the aisle. The stewardess asked me to take care of her. In light of what just happened where a parent paid $150 for the staff to watch his girl and she ended up getting molested by an older gentlemen, this is unacceptable. She was screaming and being a normal 7 year old, pushing the call button every 2 minutes, slamming her chair back and forth. I do not have kids for a reason. This should not be allowed. I was afraid if I said anything to her about her attitude that she could say I did something to her and My life would be ruined."
Cons: "Shame on you United. I was not given the opportunity to change seats due to a full flight."
Cons: "The wi fi did not work"
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Our flight attendant was very very accommodating and funny. also Mariana was able to change our seat assignments so all three friends were seared together"
Pros: "Very friendly service"
Pros: "Everything was great"
Cons: "This is not just in United but other air lines as well, when we are enjoying a movie or trying to sleep The volume on the intercome is very loud n there's way too many words that we don't need to hear so it will make a shorter making less talk time on the intercome."
Pros: "Crew was fantastic"
Pros: "Cheap, no frills."
Cons: "Seating family members together, instead of forcing them to pay a "buy your own seat" fee."
Pros: "Safe trip"
Cons: "Everything else"
Pros: "That the flight is over."
Cons: "The crew didn’t have enough rest because they were short fused. We had two delays and no compensation or correct information was communicated."
Pros: "The pilot was joyful and funny. We loved his introduction."
Cons: "The flight attendants were all tired, and short with the passengers. They definitely didn’t ask anyone to do anything kindly. Everything was direct orders “put your bag under the seat in front of you” instead of “please slide your bag forward”. They just all seemed annoyed to be on the flight."
Pros: "They boarded us pretty quickly and the staff were friendly."
Cons: "The seats did not have a pocket in back nor a real tray table. Those items would have been helpful."
Pros: "Crew was amazing. Flight attendants safety announcement was hilarious"
Pros: "Everything was good with the airline"
Cons: "Crew arrived late so left about 45 min late...but communication was good and timely and we arrived only 15 past scheduled time."
Pros: "Take off,landing"
Cons: "Bad customer treatment by employee at gate"
Cons: "You have to pay for everything. No leg room"
Cons: "Never flying spirit again!"
Pros: "Good timely boarding. Comfortable seats .... first row"
Cons: "Being in the first row. Three male crew members talked and laughed loudly the entire flight. Woke my wife and myself three different times. One totaled his car and another made 20.00 an hour. The other was discussing a woman. I’ve flow over 300 flights never experienced anything like that. Totally unprofessional."
Cons: "We have to pay for our baggage"
Cons: "Seats were uncomfortable. Very little leg room."
Pros: "Great rate and good flight."
Cons: "One of the pilots blocked off the front bathroom for literally 15 mins so he could flirt with the flight attendant AFTER he already finished going to the bathroom. Caused a huge line in the back bathrooms and my wife to be discomforted."
Pros: "Good experience. No Issues. Baggage claim was quick."
Cons: "Temperature was too cold inside the airplane."
Pros: "Very comfortable seats and smooth ride"
Cons: "Attendant were not professional talked personal businesss during flight. Looked tired"
Pros: "they were on time cost of ticket"
Cons: "i asked for a blanket because i was cold going from hot tampa weather to cool airplane and they said they don't carry them?"
Pros: "friendlier attitudes and efficient drink service....patient classy crew"
Cons: "confusion of seating, seizure prone person with dog in single regular seat. gate drama, farting mega woman near me (true lol)...a ploy to sell drinks?? worked lol"
Pros: "This time spirit left on time. Staff was friendly on second flight."
Cons: "Uncomfortable seats. Felt like a sardine. Mini tray barely large enough for anything. Pay extra for everything except your own body. nitnsure if saving 100$ was worth the experience for me. My back was killing me after the flight. Unless flight saves 300 or more and is less then 2 hours I don't think I can do it again. Get what you pay for, and the concept is great but not sure that's a way I want to save money. Some can't afford more or on a tighter budget so I understand this review is biased. I would say in the end that my only complaint with them would be my first flights crew was rude a bit and plane was delayed over an hour not due to weather. Since Spirit is known for being late.. well. Another unsettling thing was on both flights absolutely everyone was very young. From gate to pilots. All in their 20s it seemed. Not sure if I am comfortable just with pilots on bigger planes being so young.."
Pros: "Perfect time"
Pros: "Spacious seating"
Cons: "All the hidden fees associated with Spirit airline."
Cons: "Waiting around for hours only to find out they cancelled our flight and offered no help in find us a way home. Wasn't given a hotel room, wasn't given food voucher, wasn't given any help what so ever in how to get home. Pretty much said the flight is cancelled - good luck - we will reimburse you. That's all! Horrible!!"
Pros: "I was kept in line until it was too late to allow me to get a boarding pass. The 3 groups of travelers before me took an unusually long time as they could not understand why they were not allowed to get boarding passes. The CS Manager did direct me to an airline that I was able to buy full price ticket from."
Cons: "The same excuse was given to every traveler that was in the line with me. I listened to it explained to at least 10 travelers that day. Since that time, I have yet to hear any positive feedback from anyone that travels frequently. You seem to pray on people that do not travel often. The ticket that was purchased for this fight was bought by my wife. She was trying to do me a favor. Maybe some that actually cares about your reputation and would like to see your airlines succeed over time will contact me in an attempt to change my opinion. I can be contacted at firstname.lastname@example.org"
Pros: "Flight crew was nice and the plane was clean."
Cons: "Spirit's check-in process and practice of extorting fees for every little thing proved more annoying than the responding discount. Because the ticket kiosks at the airport were broken, I almost missed my flight, and because they've economized even on seat-back pockets, I had no where to accessibly store my laptop and books. I will avoid Spirit if I can next time."
Pros: "There was a delay in our originating flight out of Tampa. It was clear that our connection was in jeopardy. There was a Whole day to reasses the best way to get us home in Monday. We were willing to do whatever it took and communicated that to service reps. Each time they pushed us to stay the course against all odds. We did miss our connector, missed work the next day and had to pay for a hotel stay in Chicago. My complaint is that there was plenty of time to make an alternate plan, but nobody at spirit was willing to make a move."
Pros: "Pleasant crew, smooth on-boarding and flight, left early and arrived early. Perfection."
Pros: "No hassle travel"
Cons: "extra charges for everything"
Cons: "Usually I fly Delta but got such a great (not) deal on Spirit that I couldn't pass it up. Baggage charges are crazy on Spirit. Carry on fees. Nothing free on flight, even water. No first class and you have to pay extra to choose your seat and another fee for extra leg room??? Crazy. I should have flown Delta (and always will from now on). In the end it would have cost less. My own fault. Flight was on time and smooth but all the extra fees are too much!"
Pros: "The steward staff was friendly and the pilot staff did and excellent job!!"
Cons: "I little confusion with seating arrangements."
Pros: "friendly workers"
Cons: "only 1 personal item, no carry-on included and very minimal space (which is typical and understandable)"
Pros: "The experience was uneventful"
Cons: "Sneak attack carry-on fee, no complimentary anything, felt cheap, plain interior crappy/dirty."
Pros: "The airline is very efficient and the staff is friendly."
Cons: "Very uncomfortable, nothing included. Tiny tray table. Southwest is much better."
Cons: "Baggage fees, food fees, turbulent ride, unfriendly staff at counters. Mandatory sign up online to check in and print passes. No organization when exiting plane quickly."
Cons: "That you had to pay for everything. A water? Really!? Snacks should be somewhat free"
Pros: "I like that I got home."
Cons: "The hidden fees ($20 for a carry on, $20 for a seat, no complimentary soft drinks, etc), the rude attendants, the late departure, the terribly rough landing..."
Cons: "The seats didn't recline at all and the seats were smaller and much closer together than normal."
Pros: "The flight attendants were very friendly"
Cons: "Just terrible, cheap airline"
Pros: "On the positive side, the flights were smooth and arrival was early. Not sure why it was necessary to clear plane when continuing on same flight, but it was a quick process."
Cons: "The website is terrible, and it is ridiculous to pay for a carry on bag. That changed the cost in a way that would have led us to make a different decision."
Pros: "It was an overall great experience. He flight was very smooth even for someone who is terrified of flying."
Pros: "The flight was not full so we had extra room."
Cons: "When you purchase your ticket it's very inexpensive. But when you go to check in, you find out you should pay for bags and if you prefer a assign seat you must pay for that also. The extra fees on my flight cost $250.00. You can only purchase food on the plane with a debit card. nothing is free. When you factor that in with the cost of the ticket, the price isn't much lower than other airlines that include the extras in the price."
Pros: "Cheap efficient."
Cons: "Boarding process was a little clumsy."
Pros: "Loved the price. Flew from DFW to Tampa round trip for $121."
Cons: "The space on the plane is tough on me with no reclining chairs but then again I am 6'4" and 240 lbs."
Cons: "Spirit website is horrible and so is the customer service"
Cons: "I wish there was in flight wifi and cvs."
Pros: "The best part of this flight is that I did not have to get off the plane. It was the flight I needed to connect to. Since all the flights were late, this made it less stressful."
Cons: "When I asked the staff about whether I would miss this flight, nobody on the previous flight (same plane, same crew) told me that this same plane was going to be my connector."
Cons: "A 40 min flight was delayed 3 hrs. Could have driven quicker. The cost to carry on a bag was more than the cost of the flight."