We purchased a luggage allowance of 15 kilos. As it turned out the exact same bag with the exact same contents fell within this limit coming from Madrid to Arrecife but not from Arrecife to Madrid. The person that checked our bag had absolutely no flexibility. We had to pay a fee for the 1 kilo overage. Later we purchased coffee before getting on the flight only to be informed we could not have hot beverages while boarding, something that has NEVER happened to me. The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway.
Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it.
The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind
The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros
This was after I already stood in line for the ticket for another 30 mins
I almost missed my flight due to their poor handling
The price was great if you don't have to pay for luggage. If I could have put my bag in a seat and buckled it in, I would have saved money from the luggage fee.
Th boarding process was started too late and it would have gone more quickly if they boarded the back of the plane first. But we did arrive early which was great.
Cramped seat, long line to board, forced to check-in online to avoid fee but had to check-in at the terminal anyway, 30€ checked baggage fee but the flight was so cramped for space I was forced to check my carry-on too (for free). I was put into exit row, guess that means I'm not offered drink or food like everyone else since I had no tray. If it wasn't for the high cost, I would have taken the train.
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