Daily cleaning, installation of cabin HEPA filters on flights from Texas to Ahmedabad
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Scores according to KAYAK customer reviews
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "Crew was amazing"
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Superb service."
Cons: "Meals were average for airlines"
Pros: "Seats with entertainment"
Cons: "Transit time is good for way too tight"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Cons: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pros: "Everything was good"
Cons: "No complaints"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Cons: "Food wasn't the greatest but it was adequate considering shirt trip"
Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Cons: "All good"
Pros: "The service, kind and pleasant."
Pros: "Food was delicious!"
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "Crew was very friendly and good service."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."
Pros: "Vegeterian breakfast was good thou ."
Cons: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "Excellent crew service and entertainment."
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Cons: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Cons: "Everything and being on time and not loosing all my luggage"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "I love your hostesses"
Cons: "don't know of anything"
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Cons: "Check-in for ticket took 2 hours!"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Customer service and food."
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Great services"
Cons: "Boarding slow"
Cons: "Same no in flight wifi"
Cons: "My personal stuff been stolen in airports"
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "Best airline in the sky"
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "Flight was very good"
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Cons: "No legrooms"
Cons: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Pros: "Plenty of entertainment variety."
Cons: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
Pros: "Service was exceptional. Good was good and departures were timely."
Cons: "Did not like anything with Qatar airways"
Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Pros: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Cons: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Cons: "No it was good"
Cons: "Excellent as usual"
Pros: "Thank you"
Cons: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Cons: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Pros: "Comfortable seating"
Cons: "No problems"
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "Every thing is very good"
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Pros: "The exit row due to my size good choice"
Pros: "Delayed departure. Unable to catch up time. Landed late. Bus took a very long time. Missed the connecting flight"
Cons: "Hotel with all meals provided."
Pros: "Great service and smooth flight!"
Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Pros: "Staff is very good. Always smile on face."
Pros: "More space"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Cons: "All Good"
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Pros: "Nothing really. Packed like sardines in seats which are too narrow."
Cons: "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Nothing much."
Cons: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Pros: "Nice travel from Dallas to Dubai and I am happy."
Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Cons: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Cons: "service, staff. had night mare"
Cons: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Pros: "Friendly crew, great extras, great food. Superior experience with this airline."
Pros: "Entertainment and crew service are very good."
Cons: "boarding could have started on time."
Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"
Pros: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Cons: "Too many crying babies."
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "Cordial staff and good food"
Cons: "Leg room and head phones did not work properly"
Cons: "They have been a nightmare to deal with and outright unethical. I do not plan to use Kayak any more due to this situation"
Pros: "* Comfortable seating * Genial and efficient staff * Outstanding variety of in-flight entertainment * Price!"
Pros: "The aircraft was good Ahead of time arrival Immigration at AbuDhabi"
Cons: "In tag"
Pros: "The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure."
Cons: "Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)"
Pros: "Mango juice was good. Food was good. Crew was friendly and fast."
Cons: "More leg room please. Better entertainment. More reclining of seats required. Softer seats."
Pros: "The crew was good. Loved the mango juice and veg food."
Cons: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
Cons: "Better comfort and services"
Cons: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Pros: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Cons: "Traveling to Greece in off peak season."
Pros: "The food"
Cons: "Extra leg space. Nicer crew. Better airport and boarding experience"
Cons: "Boarded by bus"
Pros: "Food service and seats"
Cons: "Very un.porfessional ."
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "Not much. Free shower at the airport was welcome."
Cons: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Cons: "A bag was lost at Ahmedabad airport."
Cons: "Food is terrible and they always run short of food."
Cons: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
Cons: "Food service needs to be faster due to length of flight."
Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
Pros: "Same as above great crew"
Cons: "Boarding process chaotic long wait in bus"
Pros: "Crew was good. Food was OK."
Cons: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
Cons: "I am very upset with Etihiad's service. On both ways, I had trouble with my luggage. On the way to Delhi all my bags were open and stuff was missing and now on the way back to U.S. all of my luggage was missing. I would not choose to fly Etihad again."
Pros: "The staff was very friendly and the food is very good."
Cons: "The seats were very marrow and crammed"
Cons: "Again very. Very badly treated by etihad people"
Cons: "The worst airline experience overall. AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. I actually got yelled at by an air hostess because I accomodated an elderly couple to sit togather and I sat on next seat over. Not a common sense airline. The Abu Dhabi airport was hot as hell. Yes, inside the airport terminal was super hot, close to 90 degrees.... Emirates is far superior Airline than this."
Cons: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Pros: "Crew was supportive"
Cons: "Food was a huge let down"
Cons: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Pros: "All above"
Cons: "Liked everything"
Pros: "The economy seats have an innovative recline which really adds to comfort, especially for such a long trans-Atlantic flight. The crew was very professional and helpful. Efficient. The entire Etihad Experience was excellent. The boarding happened on schedule, the flights as promised. No missed connections, no issues with baggage. Top Notch. Very clean aircraft."
Cons: "For whatever reason they would not let me keep my carry-ons as JetBlue did, so I had to check one of them. They have weight limits for the carry-ons, which I understand, but in my case they really were not large, and not very heavy. It is what it is."
Pros: "The entertainment was amazing... Updated movies and all."
Cons: "The food was not Even 2 star... It was so bad tasting... Portions were for toddlers not for grow adults... And my stomachache won't go away since I ate on the flight from Abu Dhabi to NYC..."
Pros: "Best flight ever"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "A380 is great."
Cons: "The food was not so good."
Cons: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Pros: "Food and entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Pros: "Enjoyed my flight"
Cons: "All was good"
Pros: "Economy legroom was good, great food, clean plane. Staff seemed professional but occasionally cold to requests."
Pros: "Cleaniness , food , entertainment"
Cons: "Air hostesses, my daughter asked 3 times for something . They kept saying will give and eventually no manners to come and reply also .. Asked for an extra bun for my 3 year old I was said will come back after the round but again no one came .. Never experienced this with any other flight .. Boarding also with kids was a little difficult when going by bus to the aircraft .. No priorities .. Only pushing .."
Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."
Pros: "Spacious seating , very good food , excellent service."
Cons: "delayed for 16hrs in abu dhabi? who does that?! just ETIHAD AIRWAYS!"
Pros: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Cons: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Pros: "I like the crew but at Abu Dhabi airport custmer service is poor I lost my scarf at airplane it was too complicated to get it and I was running out of time so I left it"
Cons: "I did not like the food now befor it was good it seems it is for vegetarians only it was Ramadan and they should take. care of that overall it is a good air line mostly I travel with Etihad seats are smaller"
Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Pros: "Nice crew"
Pros: "Lounges are good"
Cons: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Pros: "Friendly crew"
Cons: "Food was terrible. Aircraft not clean. Almost 2hrs delay."
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Cons: "The meals could have been better"
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "No free drinks no entertainment"
Pros: "It was on American ticked through BA"
Pros: "Everything was fine."
Cons: "No comments"
Pros: "Staff was very courteous"
Cons: "Cramped seats"
Pros: "The crew was not good"
Cons: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Pros: "I found everything to be acceptable for me."
Cons: "I was in seat 43A and the light from the galley was a mite bright from my seat, but I simply covered my head with the provided blanket and napped at will."
Pros: "Food, service, friendly, helpful Cabin crew made it a very positive experience"
Cons: "Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming"
Cons: "The flight was delayed and arrived to London late for our connecting flight to Venice, was rescheduled for another flight from another airport. Had to take the taxi to get there on time for our next flight."
Pros: "Relatively confortable seating"
Cons: "Incompetent ground staff, inadequate handling of Reservation by BA"
Pros: "Our flight attendant was very helpful when we were faced with dietary restriction issues."
Cons: "We had problems with the food. My son is allergic to tomatoes and mangoes while I am gluten intolerant. The options did not work for us. There was nowhere in the reservation that asked about this. The plane was about 80 degrees for the entire 9 hrs. My clothing was soaked with sweat. The legroom was less than on the domestic flight (AA carrier) which led my son to bother the person in the seat in front of us more. There was a male flight attendant that kept coming by to tell my son to get in his seat, which was not helpful. He is only 3."
Pros: "Comfortable seats, good movie selection, free wine with meal"
Cons: "Flight attendants not friendly, poor service, terrible breakfast."
Pros: "Entertainment was good"
Cons: "Delayed by more than half an hour boarding and left nearly an hour late."
Cons: "Got stranded in Heathrow"
Pros: "On-time with excellent entertainment system."
Cons: "No wi-fi."
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "It was great. Staff was very nice."
Pros: "Super helpful Dallas staff"
Pros: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Cons: "Chaotic and ilogical boarding"
Pros: "Speedy, timely, very professional crew"
Cons: "A leg room is too small."
Pros: "I did pay the extra for the upgrade and I loved the extra leg room (never mind being next to an empty seat) and the food was awesome. Which is saying something. And when offered wine with my meal she made sure to let me know that they has sparkling wine! Crew was great."
Cons: "We could have seen the crew more. They were great when we saw them and it was an overnight flight so they were trying (I'm assuming) not to wake people. But it was a but sad for those of us who didn't sleep. Would have been nice to been offered an extra snack."
Cons: "The tickets were never purchased at British Airways. I showed up at the airport and nobody had a record of me ever purchasing tickets. By the time we realized that kayak had not transferred funds to the airline, the plane had left and I had to completely re-book my trip at triple the cost. I will be disputing charges and contacting fraud services to resolve this issue."
Cons: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Cons: "I hope that your company will go to hell"
Cons: "1 hr waiting on the tarmak watching planes after planes taking off ahead of us without any reasons"
Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"
Pros: "Same as above"
Cons: "PS I don't think this review will even post, as this is the 3rd time I am writing it, mysteriously every time I hit "Submit" I get a error response and my review blank."
Pros: "American Airline agent in Madrid was very helpful during check-in by finding us comfortable seats together."
Cons: "We could not do check-in on-line. Same as on the way from SFO to London and then Madrid. This is absolutely unacceptable. We plan neither use British Airways ourselves nor recommend it to any of our friends or family members in the foreseen future."
Pros: "Crew was nice and comforting."
Cons: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."
Pros: "Choice of movies"
Cons: "No personality of flight attendants-never tried to engage. Hardest, most uncomfortable seats I've experienced and I am a frequent flyer"
Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Pros: "It was somewhat brief, compared to the 9.5 hour flight just before it."
Cons: "Transferring between my flight from Madrid to my flight to Vancouver in the Dallas airport was an incredible pain. Sure, we had to go through customs, that's expected. Sure, wait for the luggage so you can take it through, right? We did. For 45 minutes. Then the announcement arrives: international destinations don't have to carry checked luggage through customs. That's why our bags never showed up. Now we have 45 minutes to get to our plane. We made it through customs relatively quickly, meander through the halls that guides are telling us to go through in order to get to our next flight... And then we arrive at the airport entrance, just outside of security. Thankfully, after alerting a TSA agent to our situation, we're not quite brushed off, but pointed toward another security checkpoint that might have a shorter line. We get back through security, and another TSA agent (who seems unsure we'll even make our flight) gives us directions to take a train to our gate on the other side of the airport. We sprinted. And we just barely made it. American Airlines was fine, Dallas airport and transfer protocols for international arrivals/departures were tedious, inefficient, and frustrating."
Cons: "Did not follow up on things they said they would come back for. For multiple requests. Also, didn't respond to the call light and had to turn it off and on a few times to have someone respond."
Cons: "Food, choice of entertainment"
Pros: "Direct airline"
Cons: "Delay, as usual on this rout because the airplane is too old and always have michanical problems From the inside it looks too old"
Cons: "Our upgraded seats were not available, will seek refund. My luggage was list and I had to buy new clothes."
Pros: "Quick boarding"
Cons: "Unable to upgrade seats easily, upgraded seats given freely to passengers who did not pay for upgrade. Passengers who paid for upgrade were not given a choice of the available seats. Other passengers just moved to which ever seats they wanted. Like my upgrade money back!! Other than that, pretty good."
Pros: "The service was great and there was plenty of leg room!"
Cons: "Old 747-400. The seats needed replacing. My seat had a hole in the padding and a wire bar to sit on for many hours."
Pros: "Normal flight."
Cons: "These long haul flights are getting more and more cramped."
Cons: "we are 5 family members and one of us is a sick 8 years old girl. BA 193 was delayed 2 hrs while our layover was 3.5 hrs. arrived 1 hr before to go through immigration, collect luggage and transfer from terminal D to Terminal A running. made it to the gate 20 min before take off but they have sold our seats to other wait list passengers. they moved us to waiting list on another flight which was supposed to take off 1-1/2 hour later which was also delays an hour and we never made the list!!! We had to pay for accomodation for two rooms at the Element hotel neer the airprt and we are still waiting to catch a "finaly" confirmed flight Jan 4th at 1.45 pm. I plan on calling BA hoping to collect the hotel fees at least."
Pros: "Very cramped and terrible food. Entertainment was very limited much better on other airlines."
Pros: "The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic."
Cons: "The food was sad, there were no AC power outlets and the woman beside would not stop talking to the woman beside her for at least 6 of the 9 hours of flight. And, because I was sitting on an aisle seat she had me get in and out of my seat 7 times during this night flight."
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