NRT - LAX
Find cheap flights from Tokyo Narita Airport to Los Angeles
Good to know
|July||Best time to beat the crowds with an average 12% drop in price.|
|August||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$855||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Tokyo Narita to Los Angeles
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $612 or less one-way and $799 or less round-trip.
- The cheapest flight from Tokyo Narita Airport to Los Angeles was found 69 days before departure, on average.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be July, August and September. The cheapest month to fly is July.
- Morning departure is around 64% cheaper than an evening flight, on average*.
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Top 4 airlines serving Tokyo Narita to Los Angeles
Scores according to KAYAK customer reviews
Pros: "Flight attendants were very attentive and came around often with snacks and refreshments."
Cons: "Entertainment was a little lacking."
Pros: "food is ok. entertaiment need up grade."
Cons: "Food and entertainment selection"
Pros: "food and entertainment was great"
Cons: "someone puked Dx"
Pros: "good flight crew fully reclining seats lots of movie choices free wine"
Cons: "arm rests didn't fold up"
Cons: "Staff are rude doesnt know the words please, excuse and thank you. I will not recommend this airlines to my family and friends."
Pros: "The entertainment and the lovely flight attendants."
Cons: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Pros: "Everything except flight attendants walking too fast in the cabin"
Cons: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pros: "Friendly staff"
Cons: "The sauce was old and make me sick."
Pros: "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Cons: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
Pros: "The staff were excellent. They were very attentive and professional. The food was also pretty good for plane food. The entertainment was good."
Pros: "Emergency exit seats has more leg space, i love it. :)"
Pros: "the crew are very attentive, food was good. seats were better than most airlines. tv's were bigger than most airlines."
Pros: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Cons: "Food and drinks were not good at all and not enough They need to improve that"
Pros: "Great movie selections. Comfortable in my seat."
Cons: "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
Pros: "The same as what we experienced from Manila to Taipei."
Pros: "Crew was very attentive."
Cons: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."
Pros: "Check in staff was nice"
Cons: "Flight attendants has no sense of personal space, at one point one attendant had her entire chest in my face reaching over to get something and she didnt apoligize or acknowledge my presence at all. During the returning flight, i asked for water for my grandma, flight attendant stared at my grandma, didnt say a word, and walked away then later came back with some water."
Cons: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Pros: "Smooth flight with little turbulence."
Pros: "Great service. Great team!"
Pros: "The plane feels new and nice, crew was happy and nice. The spaghetti was surprisingly good."
Cons: "Sat in the front row by the emergency doors. One would think the more legroom was better but the tray table comes out of the armrest, which means the armrest can't be lifted. Also the tv sits very low and you end up looking down at it instead of straight ahead. If, like me, you like to be near a window or at least be able to sneak a peek out of someone else's this spot isn't good. There isn't a convenient window anywhere near."
Cons: "My son & I traveled together on a trip from Manila to USA in Taipei. We had a 3 hour transit time, and waited by the gate of the flight from Taipei to USA. To exercise, I left the gate and walked around the terminal. Coming back to the gate, I could not enter because the ground stewardess blocked the entrance to the gate. I had to wait for 30 minutes until I finally was able to sneak thru the rope barrier that was placed there after the stewardess left. Then when I was confronted again, I explained my situation and this time she let me through to join my son, who was at the gate all this time."
Pros: "Large selection of free movies"
Cons: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Pros: "The seating space was better than other airlines."
Cons: "I did not like their flight timing as it made us lose our day in arrivle and if they leave 5 hours sooner. It would have made a big difference. The food was mostly pork. I don't k ow of any other airline worldwide serive pork in their flight like this airlines. The food was unhealthily and discussing. The movie options was very limited too. Not sure how they were rated as one of the 10 top airlines."
Pros: "What caught my attention when we arrive at Taiwan Airport everything was extremely exceptionally clean and organize the bathroom you can practically sit on the floor in there that how clean it was."
Cons: "The long stand by time"
Pros: "Departed and arrived on time!"
Pros: "Nice crew"
Cons: "Seats small good vegetarian food not real great"
Pros: "Wonderful crew, excellent entertainment system, seats reasonably comfortable for economy class, food OK, a toilet I could actually stand up in. I had a tight connection in LAX, so they arranged for an "Express Connection" pass that was helpful. A EVA rep was waiting at the gate with a placard with my name on it to give me this pass. Nice touch."
Cons: "Nothing. Great flight."
Pros: "Elite class is bigger space than usual flight Selection and choices of menu and drinks. Slippers extra tooth brush is nice touch."
Cons: "Ac was bit too warm. Not enough drink serves in between hours."
Pros: "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
Cons: "Uncomfortable seats."
Pros: "The entire crew was professional and organized and kind"
Cons: "When I asked for my water bottle to get filled for the rest of the flight, I only got it halfway filled. We could have more variety of movies to watch in English"
Pros: "Staff were very nice and checked in on passengers often."
Pros: "I like everything good service , and want to apply mileage to EVA Air.thank you."
Cons: "Flight always delayed, but it s not a problem."
Pros: "The service that the crew provided was excellent. They were friendly and professional. The fight attendants were nonstop helping the passengers throughout the whole fight. My flight was on time and there was no delays. 10+ rating, I will fly EVA again soon. I'm already plaining my trip back to Asia in three months and I will be using EVA AIR. And yes, I will tell a friend to fly EVA AIR. FRED from California."
Cons: "Just the passengers boarding the plane crewed the main gate."
Pros: "The staff made the whole flight quite pleasant"
Cons: "Very clean toilets. Nothing I don't like."
Pros: "Flight crew was excellent."
Cons: "The food was awful. Not enough liquids were offered. I would definitely bring my own water. Entertainment options were limited for English language speakers."
Pros: "The staff was very nice and the schedule was pretty on point!"
Cons: "Too many overhead announcements!"
Pros: "Food was not good, seats were cramped. Not very good service."
Pros: "The service was better and the attendants were more friendly."
Pros: "I flew economy and it has everything you need for a flight to Asia. Other carries I used during my trip had small rows but these had enough space for American size. Food was good, service was good, can't ask for much more given what you pay."
Cons: "I flew LAX->Taipei->Singapore round trip. On the leg both ways from Singapore to Taiwan the screen had a USB port which was awesome but for the long pacific flight there was none. You should definetly upgrade those because charging devices is a HUGe plus"
Cons: "After nearly having a panick attack, because of not having ticket to next flight either. Did get ticket and was delayed alittle."
Pros: "Our first time with EVA AIR and we would gladly use them again. Very friendly staff - way above average. Entertainment option was very good which is useful in long flights. Excellent on-time performance. Transit process in Asia airports is very well managed - very efficiency and passenger friendly."
Cons: "Opportunity is that seats are worn-out making it not very comfortable. Leg room in economy fair for shorter people (less than 6 feet) but for taller people it becomes uncomfortable in the longer flights."
Pros: "Very accommodating, especially regarding wheelchair services for my mother. Overall, it was a comfortable ride for a long trip."
Cons: "The food was terrible. I've flown on a lot of US-Asia carriers, and the options and quality of the meals on Eva are pretty sad. There are only ever two options for main courses; an Asian and Western one. One meal I had the fish was very tough, practically fossilized. The overall taste and look for all the meals were of substandard budget frozen meals you'd get at a 7-11. The side dishes are perfunctory, mostly inedible (usually some "charcuterie" of cheap, over-salted meat/fish on an afterthought of a salad, plus some weird gelatin mold with corn or whatever random cheap ingredient). The special order meals I had for my young children were pretty acceptable."
Cons: "Why if I order my ticket two months in advance I cannot get a seat assignment?"
Pros: "Had a whole row to myself"
Cons: "Food wasn’t great"
Pros: "Clean plane, good cabin crew, and it was nice being offered a meal while only on a 2-hour flight,"
Cons: "Compared to other airlines the entertainment is not as good, and the tv screens are quite dated."
Cons: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Cons: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
Pros: "Stewardesses were great!"
Cons: "Turbulence was horrible and couldn’t understand the captain’s English very well."
Pros: "Great food!"
Cons: "nothing special. delayed."
Pros: "Seats are quite comfortable in both economy and business"
Cons: "Media choices in English are limited. Food varies widely from quite good to not good (though overall much better quality than US airlines). Boarding lines were confusing"
Pros: "My expectations of the flight were met or exceeded. I really enjoyed the food as well."
Cons: "There were no problems with the flight."
Pros: "The service was excellent."
Cons: "Nothing I didn't like about the airline"
Pros: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Cons: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Pros: "Food is good. Movies are good"
Cons: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Pros: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Pros: "the price was so affordable and the service wa great!"
Pros: "Again, Asiana offers very good and efficient service for the money. Overall I would definitely fly them again and recommend them to anyone who asked."
Cons: "My only complaint is that the cabin staff were often not visible for hours at a time. On my flight from LA to Seoul, the crew was constantly in the aisles offering water and juice without being summoned by passengers. There were a few times when I wished that someone would come by with water or juice, but didn't want to press the call button to get them. Lunch options as we neared LAX were both Asian style, and a middle-ground option would have been appreciated. On the outbound flight to Seoul we had breakfast options that included pancakes."
Pros: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Cons: "Too long line for baggage check-in after having done self check in."
Pros: "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
Cons: "Nothing perfect flight"
Pros: "Flight quality was good"
Cons: "The return flight had delays."
Pros: "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
Cons: "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
Pros: "Crew members were helpful and nice."
Cons: "1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip."
Cons: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Pros: "Clean and crew were excellent and responsive. Good communication and good choices of food. Economy seat seems to be wider and more comfortable than Air China which I flew last April. Also Incheon Airport WiFi was easy to connect compare to China airports."
Cons: "My entertainment remote was broken already!"
Pros: "good experience"
Pros: "Overall, the long flights between the US and Korea were quite comfortable, the food was decent, and the crew was efficient."
Cons: "The connecting flights, from Korea to Vietnam were not as comfortable (understandably as it was a smaller plane), and the food was close to inedible on the shorter flights. I'm not sure why the quality of good goes down so much on the shorter flights."
Pros: "good entertainment system"
Cons: "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
Pros: "The food was excellent when the steward decides to serve you."
Cons: "4 of 4 flights were all delayed and the in flight entertainment is very limited."
Pros: "see above"
Pros: "It was one of those weeks with delayed flights due to regional inclement weather. I felt they handled the situation really well. The airline managed to give my child and me seats next to each other after helping me rearrange my flight schedule. We were in an A380. It was a packed flight. The crew was efficient, attentive, and calm. Asiana Airline strives to be a service-oriented airline, and it was demonstrated on this flight."
Cons: "Communication is not always clear especially in-flight communication, more likely a language barrier that can be improved. Wondering if a ticker board would be helpful."
Pros: "Same thing, coz I was assigned to10f."
Cons: "Terrible customer service"
Pros: "Flight crew was so kind, food was tasty"
Cons: "Headphones/headphone jack didnt work well and was too short to see the screens- they dont tip down; was difficult to hear announcements- the electronic speaker wasnt loud/clear enough"
Cons: "The cabin smelled very bad. Like sweaty clothes. Air quality not good. Also, too cold at times."
Pros: "Crew was friendly and responsive and the flight announcements were informative and in several languages including English."
Cons: "The meals were pretty bad, although the Korean options were better. But the meat in any of them was awful. The seats were very uncomfortable, even for economy. I don't know why Asiana is ranked as high as they are."
Pros: "Music options in entertainment suite were surprisingly diverse and top notch Food and service among the best in any economy class Hassle free boarding onto connecting flight after delayed first leg"
Cons: "Quite uncomfortable 777 economy cabin"
Pros: "Great crew. Great flight. Head Flight Attendant made sure everything went perfectly and her ability to speak English very well was just a bonus."
Cons: "Check-in process was longer than I expected, but still had plenty of time to get through security and to my gate."
Pros: "Food are okay. .."
Cons: "Confusing during boarding.."
Pros: "The crew was very attentive! The food was good as well."
Cons: "The crew aggressively woke you up during meals time to pull your seat up and pull your tray. A lighter approach would be nice."
Pros: "Entertainment was fine. Seats were comfortable enough to sleep A lot of toilets so waiting was minimal"
Cons: "Having to check the musical instrument. Hard to understand announcements Food was so so. The entertainment as exactly the sam as the 1st flight"
Pros: "love flyinf the A380...Asiana offers an excellent flight experience"
Pros: "The in flt service was excellent. Ticket counter agents were also excellent. The aircraft, A 380-800 was super!! So much room even in economy!"
Pros: "Everything else was good."
Cons: "The horrible delays!"
Pros: "Great service, good food, free (2) bag check-in policy, free movies( I saw 4 movies back to back - recent releases too)."
Cons: "Bags took forever to retrieve at baggage claim ( prob not their problem - may be a local airport worker prob? Plane seemed a little dated."
Pros: "The attendants were great! They went above and beyond their duties."
Cons: "The food was okay."
Pros: "I liked the quality and comfort I felt with crew members"
Cons: "I was never informed that flight was cancelled. It was a struggle once I arrived"
Pros: "Me and my family has been flying with Asiana Airlines whenever we go home for vacation to the Philippines. We had also some relatives that came with us at one time because we told them about how good Asiana services is. It was excellent so to say, however, on this last trip with my family, total of eight passengers including 2 kids - 6 of us travelled on the 18th of December came back on the 13th of January, 2 travelled on the 25th of Dec. came back on the 14th of Jan., we were disappointed that the service/s is not that great anymore."
Cons: "Our flight from Seoul to Los Angeles was terrible. The flight was delayed for more than 2 hours. On top of that, the plane was not properly cleaned as there were some trash in the pockets behind the chairs in front of you and you can tell that the floor were not properly cleaned as there were pieces of paper. Also, the bathroom/s were not properly cleaned. More so the food were not that great anymore, The beef was hard and the chicken was cold. I always pay particular attention to these things for the main reason that my family/relatives has been flying with Asiana and with deteriorating services I think the company should look into the above so customers will continue to fly with Asiana and keep them, if they value their customers."
Pros: "Food was good Seats were bad old plane"
Pros: "I'm a very picky traveler with high expectations. Asiana met most of my expectations for an economy flight. I rarely give out Excellent ratings. But the flight crew was extra friendly with plenty of smiles."
Cons: "Only the rude passengers themselves which Asiana really has no control over."
Pros: "I appreciated how from the ground crew to the air crew, Asiana staff have been very helpful and courteous. Especially the ground crew in Manila Airport. Food was awesome however I hope for bigger portions on snacks. But customer service really was great."
Cons: "My flight got delayed. But I have along layover so it's okay."
Cons: "On the flight from LA to Seoul, NOBODY from UNITED or Asiana communicated that we had to re-check in and get new boarding passes, despite being given ALL of our boarding passes when we checked in with UNITED in Austin. When we got in line to board in LA we were told to get new boarding passes; however we were informed that because we had not checked in with Asiana 70 minutes prior to the flight our seats had been cancelled and given to other passengers. What was most alarming was that we were in LA sitting at the boarding gate for 3.5 hours and not one announcement was ever made about rechecking boarding passes or documents. Additionally, I went through all of the information from UNITED and there was nothing in there either. The only information that was provide was to go to a different departure terminal in LA. This caused us incredible stress as I was traveling with my children and did not want to be seated in separate seats for a 13.5 hour flight. It took the gate attendant 40 minutes to get us re-booked and find us three seats together. During this time he failed to communicate or give us any reassurance. Considering I had reserved seats since September I was extremely disappointed with Asiana. As a result, it is doubtful I will ever fly with Asian ever again and will warn every traveler I know to avoid them. In my opinion they have the worst customer service!! I say this with great conviction as I travel internationally for my work to over 15 countries every year."
Pros: "I enjoyed the flight attendants quite a bit. I just enjoyed their smiles, care, and professionalism. The food was pretty good compared to some airlines I have used in the US."
Cons: "No big complaints other than seating space. This is a problem with many airlines, but I am 6'5" and would greatly appreciate even just two more inches of leg room."
Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Cons: "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
Pros: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Cons: "Food is ok not much but ok."
Cons: "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
Pros: "The food, the flying attendants very nice and profesional."
Cons: "There was a little delay in the time that we were suposed to take off , but other than that every thing was great."
Cons: "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
Cons: "it is the worst airline I ever fly."
Pros: "Smooth trip"
Cons: "Narrow seat and no leg room"
Pros: "Easy and on time boarding ."
Cons: "My attendant Anesha Juan PR 112 June 5 11:30 am Manila to Los Angeles was too slow and 3x , food were gone when it's my turn to receive. Due to her slowness , other crew/attendant got other trays of foods from her cart and have it to the other side . I didn't eat breakfast because I am unhappy with the way she work."
Cons: "The crew"
Pros: "The crew was particularly proficient in their service during flight."
Cons: "Very uncomfortable, the seat I was on would not recline made my trip very unpleasant."
Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."
Cons: "Taking 2 shuttle buses, transferring."
Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."
Cons: "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
Pros: "On our return flight from Narita to Manila there was this family with 3 little kids and seating directly in front of us , the little girl cried the entire flight of 4 hours every 10 seconds and the mom didn't do anything to calm her , even wearing a headset I can hear the girl crying. The crew should have done something to seat them at the end but they were seated in the middle. Was so annoyed ! Flight attendant were slow taking our empty food tray. 1/2 hour later or more before they finally take it. No addt'l crew to give drinks after the meal."
Cons: "To small and old seats. I am so tiny already but I can bump my elbow to next person seating. No leg room."
Pros: "Seat is good and nes"
Pros: "Short flight time for the price"
Cons: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Cons: "Movie selection was marginal."
Pros: "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
Cons: "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."
Cons: "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
Pros: "Everything else was fine other than the comments as described below."
Cons: "Saw a specific female crew member ignore a passenger raising his hand and repeatedly saying excuse me to ask for a blanket, and she straight turned around to walk the other way. It's not difficult to get blankets from the overhead bin and with the possibility of other passengers asking, it's part of your job. A male crew member was attentive to the passenger after he immediately recognized the passenger's request walking through the aisle. This was from MNL to NRT. Also on one of the connecting flights (could have been same as above), the flight departed late because they allowed another passenger through that wasn't suppose to be on that flight on to the plane. They need to have better boarding pass scanners and /or the employees should pay better attention to that main detail. Air was really dry in the cabin, suggestion is to add some kind of humidifier in the plane to decrease dryness to the nose."
Pros: "They gave extra fried chicken, in addition to the meals on the plane"
Cons: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Pros: "Not much to speak of"
Cons: "They didn't mention the $20 airline use fee when I booked the flight"
Pros: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Pros: "direct flight"
Cons: "aircraft is a bit old"
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Cons: "Boeing flight was changed to Airbus without notification"
Pros: "I like the flight times if they depart on time."
Cons: "They were 4hrs late and I missed my connecting flight. Ground staff said don't worry someone will assist you and provide a free flight. After arriving in Manila, they ground staff said sorry nothing we can do, it's impossible. I was stranded thanks to PhilAir delays and they refused to help me. I was on time to the airport, they were delayed big time and wouldn't help when they have the ability to help."
Pros: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Cons: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
Cons: "Philippine Airlines airport was convoluted, no signage, no screens, horrible. Checked-in online to speed things up, but the ladies at the "Online check-in counter" was not there, and when they turned up, there were in training. Then the boarding gates/lounge. None of the restaurants accepted credit or debit cards (?). It's an international airport!?! Unbelievable. Once boarded, realised none of the seats had screens or any onboard entertainment unless you had downloaded the myPal app. It would have been handy if the check-in staff informed us of this. Then there were flight delays, with no explanation. No screens with any live updates. Nothing. Worst terminal on planet earth! Now the plane. It must be a plane bought from another airline who completed their 30 year lease of the aircraft, because it looked like from the 1980's or older. Falling apart, uncomfortable, toilets not working, dirty, run down. The air-crew were lazy and rude and were inconsistent. One would say they ran out of something, then the person next to me would ask another crew, and received what they requested (food, assistance, pens, etc). Horrible. The pilots rarely informed us of the flight updates. Just utterly horrible! I cannot believe I have to fly with them on my return leg back home :("
Pros: "We arrived safe. And they had movies."
Cons: "Terrible, terrible experience. We were weather delayed. Fine. Very inconvenient but have to accept it. However, THEY LOST MY LUGGAGE!!! The worse part was that they acted like no big deal, it happens all the time. And THAT is why I will never ever recommend PAL to anyone. It took them 4 days to get my luggage to me. No compensation whatsoever for their incompetence in arranging my luggage to fly along with me. They should refund 25% of the flight since they only delivered me, and not my luggage."
Cons: "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."
Pros: "The smooth take off and landing made me felt safe to fly."
Cons: "Service was bad, tv was broken, delayed flight, etc."
Pros: "The crew was nice."
Cons: "No leg space , hard seat, no entertainment tv (only a tv of the 80s every 10 seats showing same movie over and over for 14 hours. Terrible!"
Cons: "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Pros: "The crew was pleasant."
Cons: "For an international flight to not have individual monitors is very unappealing. The expectation is that we're to use our own individual mobile devices and yet no one informs passengers ahead of time that this particular airplane has no monitors so you should download the app. Then if we did manage to have the app, there are no USB or plugs to allow passengers to charge their devices in order to use the app?! Makes no sense. This flight (PR 102 MNL-LAX) was also terrible due to the fact that it was delayed more than 1hr 45 mins. I know several passengers that missed connecting flights upon arrival to LAX. When we finally landed at 8:51 pm (orig 7 pm), we were held on the plane and finally able to deplane at 9:30 PM. During the time waiting, the power (air, lights, etc) were turned off so we were essentially sitting/standing in darkness for approximately 30 mins. Then baggage wasn't unloaded until almost 10:45 pm. All the passengers were standing around waiting for their luggage for an extremely long time."
Pros: "The food is ok and thy serve you plenty of it."
Cons: "Worn out seats, dated aircraft, our 12hr return flight had no in-seat entertainment, they are playing an obnoxious theme song on an infinite loop during boarding and exiting. Unless you need to fly directly to the Philippines, I would avoid this airline for connections to other points in Asia. There are just way better airlines that will get you to Asian cities for a little more money. Pay the extra, as it will be worth it for that long of a flight."
Cons: "My seat from Los Angeles airport was giving to another passenger..I was ask if I paid extra??? They gave a middle seat for 14hrs flight same as coming back Manila to Los Angeles ... No priority at all.."
Pros: "easy check in, timely flight status updates"
Pros: "Staff was very attentive, tried to make everyone as comfortable as you can possibly be in a 15 hour flight. Wouldn't hesitate to fly with this airline again."
Pros: "Wheel assistance was excellent."
Pros: "The crew was consistently pleasant, but the experience flying Philippine airlines was sorely lacking. Whatever we initially saved on tickets was LOST due to cancelled flights and damaged luggage."
Cons: "Our initial flights were cancelled, meaning we had to REBOOK into LA at the last minute in order to make the new PA flight costing us over a thousand US dollars. We received no compensation or consideration for our losses. To add insult to injury, my return flight seat placement was not an aisle or window, even though an aisle was initially requested. I sat in the center back third of the plane, making bathroom breaks difficult. Food options ran out leaving us with no meal choices for dinner. My travel mate's $1000 checked Samsonite hardshell was smashed beyond use on the return flight. No USB chargers on plane limiting long term use of our own entertainment. Old aircraft is unnerving. TV overhead broken."
Cons: "Terrible seats and no personal inflight entertainment. No plugs for using personal entertainment. 12 hour flight is too long without entertainment. Plane seats way outdated and uncomfortable. It's like flying in 1995. One tiolet kept making loud sounds. Overall I will not fly again."
Pros: "Friendly crew More leg room than some other airlines Entertainment good on the Manila US trip but none on the Sydney to Manila . You cannot see the little drop down screens Generally good prices. Good food in the Business lounge"
Cons: "Lack of water. poured by the cup so if you do not want to drink it all at once you have to balance a cup rather than have a bottle you can put the top on and drink when needed on a long flight They seem to keep the seat belt sign on for long periods even when there is not turbulence for over 20 minutes or more or sometimes no detectable movement for a very long time so there is a line outside the few toilets in the restricted time available to move. I have done many flights and the website is horrible and it seems almost impossible to use frequent flyer points"
Pros: "I slept for over4 hours. I watched Martian and then the flight was over. Perfect!"
Cons: "The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming."
Pros: "Over booking, no seat for me fight back to LA"
Pros: "Priority boarding for Elite Plus well organized Full reclining (flat) seats Maybe 10–25% of Business class seats taken. Quiet. Lots of room. Dedicatated, exclusive business class shuttle bus to terminal upon arrival. Friendly, polite cabin crew."
Cons: "English skills of crew limited. Got the job done."
Cons: "Great !"
Cons: "The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run."
Pros: "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
Cons: "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
Pros: "It was good flight"
Pros: "It was on time and we landed safe"
Cons: "The crew was rude there was no media to watch for the last 3-4hrs and we could led use out iPhones to watch downloaded media."
Pros: "Terrible and unprofessional"
Pros: "The whole trip"
Cons: "Could not have your phone on at all, not even airplane mode. Good luck if you downloaded anything for your 13 hour flight, you don't have access! My chair didnt recline, was broken. A passenger was clearly drunk and wandering around. Kept sitting in an open seat behind our row (that was not his) and yelling loudly back to his friend, also smelled awful. Flight crew did nothing about it."
Cons: "Showed up with time to spare, only to find the main ticketing counter had cut off early. We tried to ask the remaining staff what we could do to reschedule, they said nothing besides call who we had booked through. So a full 24 hours and $300 later, we are finally waiting for our next flight."
Pros: "The crew was nice and professional. They were helpful when one of us left our cellphone in the seat pocket. I liked the red bean bread included with the meal."
Cons: "The thing that was very stressful was not seeing one of our checked in luggage cases after spending a lot of time at immigration. Only did we get the trunk back after another frantic passenger had to flail his arms, run back and forth from the luggage area, and even confront the baggage personnel. At the end of it all, three trunks magically appeared. At the end of a flight, the last thing you need is lost luggage. I'm not sure if this would be in reflection of the airline or the airport but many people will appreciate this not happening anymore. The entertainment screen was hard to see and no headphones were given. The food was okay, but I felt I wasted a lot of it because it wasn't appetizing. The beef was cut with a lot of fat and the fish ball plate was cold and went practically untouched."
Pros: "The price"
Cons: "The staff was pushy. Wouldn't allow cell phones even to listen to music in airplane mode. Replayed safety video 20 times in different languages until you had a headache. Blasted weird music while landing and taking off. Plane was dirty even for airplane standards. Other passengers smelled. Flight was delayed. Food was awful. Website doesn't work for anything including checking in."
Pros: "Website does not work in English"
Cons: "Could not log in and select seats"
Pros: "Flight was comfortable and clean. Adequate. Funny thing happened when I got to the airport, though. China Eastern had overbooked my flight, so they were asking for volunteers to take a later flight. No problem. See "what I didn't like" for problem."
Cons: "So, I agreed to take on the later flight. Then they told me it was in SHANGHAI. Yes, 200 miles away. Again, wouldn't have been too big of a problem -- and granted, this is not a China Eastern problem, but NAVIGATING the Metro system in Nanjing, getting yelled at by people at the high speed rail station because I was in the wrong line, or because I didn't have a Chinese government issued ID, then spending 2 hours in the metro from Shanghai high speed rail to Shanghai Pudong -- I had 9 hours to do this, and I got there JUST in time. When I got to check in, however, more long lines, and they had to give me an aisle seat that didn't really recline. -_- Plus, they weren't able to upgrade me. Would I do this again, I think so, but only if they upgrade me to first class for the next flight. Happy to help, but if you do ask customers to help, make sure that you make their lives as easy as possible (maybe buying the train tickets beforehand and having them ready to go - trying to navigate the ticket system was the WORST), because they are doing you a favor."
Cons: "The staff needs to work on their English skills. One flight attendant said "no no no no no you can't put your bag there." How about "excuse me sir could you please move your baggage?" The food was also really bad. All the side dishes were the same for breakfast lunch and dinner. I'm not a fan of melon. It was also hard. Most of the staff were friendly and I liked the look and feel of the airplane. Hope you guys can improve."
Cons: "I will never fly eastern China air again. Unless I'm refunded I'll probably see you in court."
Pros: "Nothing. I'm $800 poorer now."
Cons: "Everything. I was at the airport ready to go and they would not let me fly."
Pros: "They fed us several times, water was always available. The flight crew was attentive and spoke enough english to meet all of our needs. The inflight entertainment was varied and current."
Pros: "The food and entertainment were good. The NY to Shanghai flight is a new plane with nice seats."
Cons: "I usually do not write reviews but I promised myself I would go out of my way so my experience will help others. I flew round trip to Japan via Shanghai. All four flights were delayed. The delays are not electronically updated, so don't expect to find out until you reach the gate and see a paper sign saying the flight is delayed. Shanghai airport is a nightmare. For some reason you have to go through complete security check for transferring flights, and the security check had a long, stagnant line both times I transferred. There is only one bag xray machine for everyone transferring flights."
Cons: "Delayed, delayed, delayed"
Pros: "The flight crew were courteous enough, the meal was good, and the boarding process was smooth. For the price I felt I got what I paid for."
Cons: "The flight was delayed by 45 minutes (which seems typical from CEA), the plane wasn't necessarily dirty, but it didn't seem too clean either, There was no entertainment on the small flight but that's not terrible, and I'm pretty sure the pilots were smoking, as I smelled cigaret smoke during the flight."
Pros: "This was my first time flying China Eastern. I had read some mixed reviews about comfort, entertainment, terminals, boarding, crew, and planes. However, after flying them myself I can honestly say they were one of the best airlines I have ever flown in the world. And far exceed the comfort and hospitality of most airlines based out of the US."
Cons: "The only area of improvement was the food. On our long hall flight from LAX to Shanghai there was three food service times: two for lunch & dinners, and one breakfast/ lunch (depending on direction). The only problem was the food was not of the best taste. Also there were very few choices for drinks: alcohal, water, coffee, tea, Pepsi, 7-up. That is it."
Pros: "There was more leg room. Also, they had very good entertainment system in both of the aircraft that I switched to. I slept most of my flight. New Delhi - China 5hr. China - LA 10 hr. I got a round trip from LA to India for 674$ which is very nice and i was really happy with the airline."
Cons: "I didn't have any down side to the flight/aircraft but the china airport sucks. No one speaks English there including the airport staff."
Pros: "Crew was nice. Seat was nice. They found me after they were boarding."
Cons: "No one says anything about delays until it's time to board. Then, no one says how long it's delayed. And when it's boarding there are no announcements. So after 3+ hours delayed I still almost missed it because they never said when it was going to board."
Pros: "I liked the flight crew on the flight attendants. They were very professional and kind."
Cons: "Crew in China was pretty negligent and rude. Last minute gate changes and no appropriate warnings. I was at gate 17 and last-minute notified that it was moved but did not state where and when they did it was incorrect. Initial move was to get 16 then I heard an announcement that said gate to 13, I ran downstairs as fast as I could, and was rudely told by A crewmember that I was wrong and that the flight was at gate 16. Go back to 16 and 10 minutes before boarding am told that it is actually 213 and when I get to the 213 finally, flight is two hours delayed. Crew members in Shanghai were rude and indifferent. Many times bothered that you even asked them questions...that's if they even bothered to acknowledge you or answer."
Cons: "Terrible food, my entertainment console had a problem with the headphones outlet. I got stuck in China for 24 hours because the stupid pilot couldn't make a landing in the right airport. I checked the airports arrival schedule and 99% landed there with no problems. Got booked into a cheap hotel by the airline that also had disgusting food. Stay away from this airline..."
Pros: "The plane flight was very good. Nice take off and nice landing. The airplane was fairly new. 630$ what more do you expect."
Cons: "In china, even though I bought my drink within the airport right before I boarded the plane the security made me throw it away. I found some of the crew members on the plane to actually be out right rude. I think at least one crew member should be able to speak good English. I asked the middle stewardess for peanuts and she said sit down we will serve food in 30 minutes. I went to the back and another one of the flight attendants was nice and gave me 4 bags of peanuts. Why the difference? In china the transfer line is very long."
Pros: "The middle seats were surprisingly slight wider than the ones near the window. Stewardesses were very nice. Inflight entertainment was great with plenty of movies to keep you occupied. Food was average. Traveling to China was fine, flight back got delayed, plane showed up an hour late."
Cons: "Crew didn't pick up garbage frequently. My folding tray was broken from the hinges."
Pros: "clean environment, on time flight"
Pros: "everything customer service, food, new aircraft, cheap"
Cons: "This flight was 3 hours late. Most people on the plane missed their connecting flights."
Pros: "The price of the fare was cheap."
Cons: "Also the gate boarding from Shanghai to Los Angeles boarded people for 2 different flights out of the same gate with no signs or employees in English directing peopl correctly. If I did not continually ask, I may have boarded the wrong plane. My impression of their service reminded me of government employees, just doing enough to get by."
Pros: "The crew was attentive when available. The seats reclined farther than Cathay Pacific. More leg room than Cathay pacific. Free hotel and shuttle provided in Shanghai for long layover."
Cons: "My seat broke in the recliner position. The food was very greasy and only beef and pork options. Alcohol was not offered and when available it was only red wine and tsing tao beer. Drink and soda selection was limited, 7up and Pepsi only. The majority of the crew on 4 different flights didn't speak or could barely understand English. When asked for seat assignment, the ground crew was very rude, without looking at availablility we were told no change available. No entertainment from Colombo to Shanghai (7 hours)"
Pros: "Service and crew attentiveness."
Pros: "new plane comfortable seat good food attendants are pretty/handsome and ready to help"
Pros: "Its cheap"
Cons: "The attitude of the staff is mostly awful. They are rude, if you ask for something, particularly something that involves some effort, they treat you as if you are a spoiled child. I ordered vegetarian food, but it was not available. The woman basically just told me - no food for you. Thats it. No effort do do something about it. So I had to hassle them. Even then, the woman just looked at me blankly, 'no vegetarian food'. I had to push, advocate for myself - 'I paid for flight, I expect you to organise something for me - go to business class, get something from there'. Finally, another woman came up, and organised something for me. But on China Eastern, you have to fight for what you need. This is my experience EVERY TIME>"
Pros: "Relatively spacious economy seats. Took off only 45 min. late, which seemed like a win, considering that we've heard horror stories of PVG."
Cons: "Staff at the Shanghai (Pudong Airport) was terrible. No effort to help us or answer our inquiries. Constantly passed around to different people to deflect responsibility of helping us."
Cons: "1. My reclining seat was broken. 36C. I reclines when you push the button and lean backwards, but quickly you will find out that the button doesn't do anything, because it the seat goes back to upright position as soon as you move a little forward. Imagine sitting on a seat that goes up and down for 12 hours. 2. The flight attendants on this flight speak extremely poor english. China Southern is so much better. I couldn't understand a single thing the flight attendants were saying from the speakers. They need more English classes. 3. The male flight attendant in charge of the aisle I was sitting along was extremely rude and incompetent. I cannot say enough bad things about him. He was like "What do you want?!" when he wanted to ask if we wanted rice or noodles. While clearing the trays, he also accidentally spilt something gooey on my arm. I couldn't see what it was because the lights were dim. He stood there staring at me like he was the one who got spilt on, while I sat there wondering how he passed his exams to become a flight attendant. I asked him to get some tissue for me and he decided to walk all the way to the bathroom at the end of the aisle. The gooey thing was sinking through my blouse so I decided to save myself and dig through my bag to look for some tissue. I got up to go wash it off in the bathroom, while he just started walking out. Anyways, that's not the end. There were 2 chinese ladies sitting next to me. The flight attendant was handing out the customs form, and the chinese ladies asked "is there a light?" (cause the cabin was dim). The flight attendant answered "You didn't turn it on!" How rude! My unpleasant flight with this awful flight attendant ended with me being parched and I wanted to ask for some water. I pressed the assistant light and waited for someone to come. I waited for a good 5 minutes and of course, no one came. I realized this was a flight where I had to do everything on my own, so I got up and guess what I saw? My favorite attendant standing at the end of the aisle staring at the floor digging his ear with his pinky. He looked very bored, and I understand it's a long flight/shift, so I don't blame him for this one. 4. 鱼肉饭，鸡肉面，鸡肉饭，牛肉面。 Fish rice or chicken noodle? chicken rice or beef noodle? Beef rice or fish noodle? Food is OK I guess. 5. I don't want to sound like I'm complaining a lot, but I really think they can do better. Why? Cause China southern can, why can't you? Entertainment was only so so on this long flight. Barely any new movies to remind you that you're really only watching this to kill time. Honestly, I would not travel with them for long flights again."
Pros: "Entertainment was great"
Pros: "After all the reviews and the flight changes this airline gave me, i was very wary. It was much better than I had expected. my luggage was 'delayed' however the baggage supervisor was great with the communication and making sure i was informed daily of the progress of the search."
Cons: "food looked sketchy lost my luggage (received it 4 days later)"
Pros: "Flight landed at LAX a little early."
Cons: "Plane stopped for two hours in Nanjing. We were routed off the plane, through customs, through passport control and back on the very same plane. This was a little hard to take after spending 12 hours on a cold tile floor in Chengdu."
Pros: "The price was low but both planes were very clean and had adequate leg room (in coach). The staff were professional, courteous, and efficient. I was pleasantly surprised. I am taking China Eastern back home to Vietnam and I hope it is just as nice. If so, I would definitely take it again next time."
Cons: "Well, you airline food is always below 5 stars in coach. It would also be cool if passengers knew ahead of time when we were going to have daytime, mealtimes, and nighttime. Just sayin'"
Cons: "Scheduled change no accommodation"
Pros: "On time, great service, very clean"
Pros: "good service comfortable seats arrived earlier than scheduled"
Pros: "Flight got in almost 1 hour early. Crew very accomodating, helpful and friendly."
Pros: "It was a clean, new plane. Crew was polite and professional."
Cons: "Food was bland: noodle or rice dishes. Seats became uncomfortable after 14 hours in flight. Boarding was a little disorganized, being a 777 large plane, lines were long and boarding was slow."