|Flights Arrive in||London City|
|Flights Depart from||Tokyo|
|Airlines||Etihad Airways, KLM, SWISS|
Pros: All services
Cons: My baggage is missed on my trip
Cons: Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago.
Cons: Entertainment byTV with more new movies.
Pros: Crew and food
Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.
Pros: Service is awesome. Food is great.
Cons: People with short connection are affected by the 15 to 25 minutes delay.
Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!
Pros: Crew was great and professional.
Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Cons: The plane was very hot
Pros: The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments
Cons: Need more movies to choose from.
Cons: We had a huge delay
Pros: Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable.
Cons: The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers.
Pros: Food, crew
Cons: Comfort seats
Cons: Please stop overbooking....
Cons: We did order food vegetarian Jain but they didn’t provide that.
Pros: Boarding staff .
Cons: Food was very bad and started to charge you for some food and drink items .
Pros: Seats were comfortable.
Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!
Pros: Crew and food
Cons: They left my bag off the plane. Ridiculous.
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
London City (LCY) United Kingdom
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