YTO - BOS
Find cheap flights from Toronto to Boston
Good to know
|March||Best time to beat the crowds with an average 9% drop in price.|
|December||Most popular time to fly with an average 6% increase in price.|
Average price round-trip
|$261||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Toronto to Boston
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $145 or less one-way and $201 or less round-trip.
- The cheapest flight from Toronto to Boston Logan Intl was found 32 days before departure, on average.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is March.
- Morning departure is around 27% cheaper than an evening flight, on average*.
- If you are booking flights from Toronto to Boston, there are four major airports that you can depart from. Hamilton International Airport and Region of Waterloo International Airport are both popular choices for those leaving from the suburbs, while Toronto Pearson International Airport and Billy Bishop Toronto City Airport are closer to the city center.
- For those that are interested in direct flights from Toronto to Boston, make your reservation with either Air Canada, United Airlines or Porter Airlines. Both Air Canada and United Airlines provide travelers with complimentary meals and drinks, while Porter Airlines offers particularly affordable tickets.
- Travelling to Boston with your family? Make sure to bring your kids to one of the children’s play area that are located in Logan International Airport. Equipped with toys and activities, these play areas are a perfect place for kids to unwind and burn off some energy after a long day of travelling.
- To relax and pamper yourself after your flight has landed, head to the Classique Salon that is located in Terminal C of Logan International Airport. This salon offers many services including manicures, facials and haircuts, making it a popular place for travelers to treat themselves.
- If you need somewhere to unwind before your flight takes off from Toronto Pearson International Airport, consider purchasing an entry ticket for one of the various private airline lounges. They offer a variety of amenities including high quality WiFi, TV access and unlimited snacks and drinks.
FAQs for booking flights from Toronto to Boston
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Top 5 airlines serving Toronto to Boston Logan Intl
Scores according to KAYAK customer reviews
Pros: "Leg room is adequate Seating at the gate is comfortable"
Cons: "I was shocked that my ticket didn’t allow carry on bags and I ended up having to pay 115$ for 2 Carry on bags. The person on check in counter was unpleasant and uncooperative which didn’t help. Very unfortunate situation."
Pros: "The crew was very very helpful. Excellent flight"
Cons: "Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly."
Pros: "1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft"
Cons: "1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)"
Cons: "Weather, plane and crew delays. Poor communication."
Pros: "Staff were friendly and helpful with the situation and delay"
Cons: "The seats feel old and have a lot of wear in them. The plane does not seem clean. They joke about the fact that the delays happen often and they update delays very slowly."
Cons: "4:30 flight delayed and then cancelled around 6. I booked the 8:30 flight on my own because they automatically put everyone on the next day's flight without consulting us. The 8:30 flight too was delayed and we boarded the plane at 9:45. The we were asked to deplane. They made us board a different flight at 10:45. These people should not be running an airline--it is dangerous! And what a nightmare!"
Pros: "Nice snacks and espresso in lounge in Toronto"
Cons: "Flight was delayed 5 hours due to heat and not good communication to passengers about flight status - plane was tiny. Landing was bumpy. also lounge in Toronto was over crowded"
Cons: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Pros: "The flight was great. Left on time and arrived on time. Great service from the flight attendants."
Pros: "Arriving and calling someone to help me with the wheelchair was good. The women were so friendly and helpful. But when you're "stuck" in a chair and I arrived early, it would be nice for someone to check to see if you had to go the washroom. And I had to flag someone down to get me to the aircraft. No one came by and offered. But overall fantastic experience. I would fly porter again."
Cons: "Wish their was more food on the flight. Even though it was a short one."
Pros: "The Porter Lounge is so nice"
Pros: "Personnel were consistently friendly and professional. The flight was just a couple of hours but the snack and drink were nice."
Cons: "Our flight was cancelled and we were not notified. On return, our flight was delayed one hour and no one ever communicated this while we were waiting at Billy Bishop terminal. Some information or acknowledgement of the delay would have been helpful."
Pros: "Great service. Efficient."
Cons: "there was a delay due to congestion in logan. they shouldn't have boarded us. we stayed in that tiny plane for an hour"
Pros: "Thankfully I fell asleep a few minutes after take off."
Cons: "Crew was trash talking people as they were passing by during boarding. "I'm going to go check on some of these rows, given how this flight boarded, I'm not hopeful we'll get going soon." Lots of muttering under breath and eye rolling."
Pros: "See previous"
Cons: "Late plane"
Pros: "Great crew ... friendly and attentive."
Cons: "Nothing negative to say."
Pros: "Timeliness & Efficiency."
Cons: "Lack of intetests at the lounge."
Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."
Pros: "Got a seat up front didn't have to walk much. after forgetting to pre-boarding they did a good job of getting me on board."
Cons: "Flight was very late. I was in a wheelchair and should have been pre-boarded. Had to wait a long time getting thru immigration."
Pros: "Free espresso in waiting area"
Cons: "Flight delay. Hot plane. Small overhead bins. Dirty plane."
Pros: "My past 4 Porter flights over a few months have had at least 40 minutes of delays. They all also had the annoying pattern of announcing that the delay would be extended a few times, then saying no more delays, then not boarding until after the newest departure time while claiming no more delays. Toronto airport is cute but wifi is pretty bad and hasn't worked at all a few times. Recently gate area has been ridiculously overcrowded, people sitting all over the floor. Free food/drinks is nice but still very limited options and unsurprisingly people make a big mess of the free food area. Overall I prefer a large clean airports where wifi always works well and you can always find a seat for the 30+ minutes you wait for your flight."
Cons: "Wifi Crowded gate Delays Bad communication/dishonesty about delays"
Pros: "Easy and smooth boarding , considerate pleasent service , Nice snacks No entertainment on short 1:40 hour flight"
Cons: "Flight was delayed"
Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"
Pros: "Walker's shortbreads in lounge! Pike's Place coffee was tasty."
Cons: "Confusing 'group' transfer from domestic flight to Porter lounge for US flight. Maybe the guide could carry a little sign that says "follow me!""
Pros: "The amazing recovery of my iPhone left in the seat pocket A huge thank you to the finders Helpfull in flight staff and checkin staff"
Cons: "LONG WALK IN AIRPORT FOR CONNECTION"
Cons: "HATED having to take a bus from the plane to the terminal. I had to pee really bad and it took forever. I'm sure there was a reason but it wasn't clear to me, and I was super uncomfortable and unhappy. But I'm not blaming Porter Airlines for that either."
Pros: "The lounge before boarding was very diverse and qas definitely a nice treat. Info about entertainment is irrelevant since these are small planes for short distances. All in all very organized and comfortable airline."
Pros: "Small airport. Easy to find everything. Ferry ride fun. Staff did not seem happy to be at work nor did they smile or acknowledge me. I asked 2 staff questions and was barked at: red line! And was told to get into a line that was non existent outside of security."
Cons: "I asked if I was supposed to leave my luggage in the rack that was just outside of the plane because I saw that's what everyone was doing. I was told it was my choice but that if it didn't fit in the overhead I would have to come back out and put it on the rack. I was very dismayed when I got off the plane to see that I had to wait in the hallway for quite a while until my luggage appeared. It was a real traffic jam of people. I really wish I had put my luggage in the overhead. Also, minutes before boarding we were told to go and verify our passports. It was quite a rush to run to the other end of the room, wait in line and then get to the boarding gate. I barely made it back in time even though I had been waiting there for nearly an hour ."
Pros: "Liked the fact that I flew out of Toronto Islands airport, was fast and easy with complimentary snacks while waiting at the gate. I had an early morning flight and so beat the traffic, as I'm sure that picks up later in the day. Online checkin was easy and simple. I did not have any check-in luggage, only carry-on, suspect that also made it easier. The Porter airlines support call center was very helpful and friendly There were complimentary coffee and snacks at the gate... was a really nice feeling. Liked the waiting area at the gates, comfortable seating. Plane was on time. No issues"
Cons: "I had an early morning flight, so traffic was very light, but suspect that later in the day. So taking a later flight on Porter may be problematic as getting to the airport would be more difficult. The language in the email ticket confirmation made me a little concerned, as it mentioned having to re-confirm the booking and being at the airport at least 3 hours ahead even though the flight time was only 1:05 hours etc. But after calling in to the support center, the concerns were cleared up."
Cons: "Coming back through customs as an American citizen and a member of the United States Military, treated like another scumbag coming back to the US"
Pros: "Quick and easy"
Pros: "Cozy, friendly staff, free snacks and drinks at gates. A thousand times better than Pearson airport"
Cons: "Nothing everything was great"
Cons: "Trip was cancelled within one hour of boarding"
Cons: "lack of inflight wifi"
Pros: "Love the ease of flying into Billy Bishop, the staff, the complimentary snacks at the airport lounge. All great!"
Cons: "Your pricing now is almost not distinguishable from AC's"
Pros: "I love the lounge, the free drink, and the snacks. The free drink ad lounge are why I choose Porter."
Cons: "Flight attendants are polite but can be slightly intimidating. I asked if my flight attendant had a pen I could borrow for my customs card, and he seemed irritated at the request. I think they should decline requests in a more friendly manner."
Cons: "40 minute delayed boarding. No big deal though"
Pros: "Extremely delayed flight for no apparent reason with very little communication"
Cons: "Not getting to my destination on time. Missing appointments. Being trapped in the terminal with a guy in a donald trump hat."
Cons: "40 minute flight delay with clear weather conditions"
Pros: "The porter lounge in Toronto offered complimentary snacks, coffee, tea, bottled water, and a few varieties of soda. If you wanted something a bit more there was a mini food cafe to supplement what wasn't offered in the complimentary area. Free wifi, and ample seating made the wait for a flight bearable."
Cons: "Although the wifi was free it was limited to non streaming sites. No Netflix while you wait."
Pros: "Very convenient and very good service"
Pros: "The spacious seating & leg room was a delightful surprise! The cabin crew very professional & friendly."
Cons: "Bathroom way way too small"
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "The crew was amazing. The seats were comfortable."
Cons: "The thermal control in the waiting area of the pearson airport before boarding was uncomfortable."
Cons: "I asked for special Assistance and No records of it"
Pros: "Decent flight."
Cons: "Entertainment system did not work. Also they said there is USB sockets at your seat but there were none."
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "Friendly staff on time"
Pros: "More leg room in seat than expected."
Pros: "Crew was funny."
Cons: "Flight delayed 3 times, ended up being a 4 hour delay after a delay on our first flight already. No help at terminals until just before flights. Employees seemed spread thin. Need more help."
Pros: "Very comfortable and smooth"
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Great flight. It was like the plane wasnt even moving !!"
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "Not much"
Cons: "Late take off late arrival"
Pros: "on time, quick boarding. NO LINES at TSA!!!!"
Pros: "staff very pleasent"
Cons: "delays cancelled flights"
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Cons: "It didn't happen"
Pros: "Nice and comfortable flight."
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"
Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."
Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "Staff on the ground and in the air were great - nice, polite and funny"
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "That we didn't crash."
Cons: "Two hour delay, disinterested CSA when checking in, clued-out flight attendant, GSA's didn't know how to gate check luggage. Will try to never fly another WestJet flight again!"
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Pleasant staff and adequate leg room."
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Pros: "Very professional and dilligent staff helping th elderly with utmost care. the flight was clock work on time and well aided by the cabin crew. Overall aces high !!! Keep it flying"
Pros: "Most things"
Pros: "Hilarious crew member. Great Canadian jokes"
Pros: "They were quick and efficient gwttong everyone ready for a on time depature and we actually arrived a bit early too."
Cons: "Nothing at all"
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Cons: "Food quality"
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "ages they don’t came"
Pros: "Amazing Crew"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "Boarding was a breeze"
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Cons: "One of the reasons I typically avoid flying on American Airlines is because they have a mostly older fleet which means uncomfortable seat and poor, or in this case no in flight entertainment."
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "great crew comfortable plane"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"
Pros: "You provided a room"
Cons: "It seems you could have given me some extra miles or a free flight for all rhe hassles ov missing flights both going to Toronto and the return trip as well as missing my luggage for two days on the return!!!!!"
Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."
Cons: "Pandamonium boarding process. If you're traveling with elderly, you need to pay for priority boarding to help them get on the plane at a pace they can sustain. There was a bad sewage smell on the plane. No in-flight entertainment, not even music. Very unfriendly gate agents; won't even acknowledge your alive as they take your boarding pass. I hate flying American Airlines. Flying is lousy these days. American takes it to a new level."
Cons: "A very rude flight attendant. I think her name is Anna. Very unpleasant, should not be employed in service or hospitality industry."
Pros: "nice people"
Cons: "cramped seats, lousy snacks"
Cons: "Flight was on Tarmac for an extended period of time without any explanation from the crew. The baggage claim was disorganized and took a long time to get luggage."
Pros: "The crew on board were incredibly kind and sweet"
Cons: "The crew at the gate seemed a bit short and flustered. The gate area was chaotic and crowded. Not a good way to go into a red eye flight."
Pros: "Nothing, absolutely nothing...this was a disgusting experience"
Cons: "Absolutely the worst flying experience of my entire life, it is dispicable that American Airlines can get away with treating humans like this. They never got me home, and refused to refund my for my trip..absolutely dispicable, I am never flying AA again and I am NEVER using KAYAK again for doing business with such a revolting company, this is the last dollar of mine either one will ever see!"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."
Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."
Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."
Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."
Cons: "In Toronto, I waited in line at the AA ticket counter. By the time I got to the counter it was a few minutes after the "one hour before flight cut off". I was there in time! I had to give the ticket agent my credit card and she charged my card 400.48! The AA agent was mean and very unprofessional. She told me I had three minutes to make a decision or be stuck in Toronto until the next day. My flight was delayed and I would have made it with no problem. I even have Global Entry! My original flight to Miami was non-stop, instead I had to take a flight that connected in Miami. That flight was two hours late! This was the worst experience I ever had!"
Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."
Pros: "Assigned seating"
Cons: "Crew was salty"
Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Pros: "Boston is beutifull and cool in summer."
Cons: "Charlotte airport is way to small and smells bad. Very crowded. Distance between seats on tha plane is too small. Killing my knees."
Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"
Cons: "My flight was delayed due to error at the airport"
Pros: "Crew and staff were pleasant"
Cons: "Consistently the longest shortest flight in Canada"
Pros: "The soda did not taste bad."
Cons: "Flight Delayed by 2 days, only offered hotel voucher for one day, despite being told we would get vouchers for 2 days. Customer service made no attempts to make the situation right. Employees at the airport did not know what they were doing, gave lots of misinformation. Upon landing, we were refused our bags despite being stranded for multiple days. Terrible experience. I urge you to stay away."
Pros: "The connecting flight was with air Canada. In general the flight was fine. Landed on a Saturday afternoon."
Cons: "What was not fine was the horror at the other end when air Canada lost my bag (which had my suit and prescriptions) and couldn't tell me where it was or when it would be delivered for over two days of calling between their service centre and one the ground people at Boston. The call centre was in India, no one in Boston would tell them what was going on. It should not take three days to sort, when the bag had actually been sent on the next flight (on Saturday evening) after the one I took. Fortunately, was able to borrow BP medication from a relative and ultimately had to spend money to buy new suit and clothes before bag finally appeared because I had business meetings for which I needed appropriate attire. Every other airline I gave flown where my bag was delayed was always delivered in 24 hours. This was not Brussels airlines fault, it was the fault of air Canada."
Cons: "Everything was seamless and i have no complaints. My return flight was cancelled amd i was automatically put on a different flight, and instead of waiting more than 2 hours from boston to get to canada, i was put on an earlier flight for which i am thankful for. However we couldnt take off as delta was clogging up the way to the runaway so ended up waitimg an hour to taje off which was ridiculous. Hope delta hires more ground crew so that others arent inconvenienced in the future."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Love Air Canada. Great service and good entertainment"
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Cons: "Still waiting to try to get on a flight via the standby option, and even that flight keeps getting delayed and the gate was changed. The whole trip has been a clusterf***."
Cons: "I missed my flight due to new regulation eTA. why not warning people when purchase the ticket?"
Cons: "First it was delayed because of the aircraft, then it was delayed some more because of the bags on the plane but no passengers - bag owners . Then it was delayed because the ramp crew could not be found to remove the bags. Then it was delayed because of the weather ..."
Cons: "Both flights were over 1 hour late. Weather was fine so difficult to understand delays."
Cons: "We got delayed, but this was not the fault of the airline. My bags were put on the wrong flight as well"
Pros: "Pilot was able to make up for delayed departure and flight arrived on time."
Cons: "Plane needed better cleaning - Lots of stuff (food, paper, dirt) between the seats. Entertainment system not working properly - screen kept going blank."
Pros: "Short flight - no issues"
Pros: "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
Cons: "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
Cons: "I did not take it."
Pros: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Cons: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Cons: "Flight crew not helpful. Despite empty space in first class overheads, would not allow coach passenger to put anything there."
Cons: "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."
Pros: "Spacious flight Cozy environment Comfortable sitting"
Pros: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Cons: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Pros: "Everything excep boarding on return flight."
Cons: "Delay on return & boarding was really slow! Not sure if it was the computers or attendants."
Cons: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Pros: "Flight crew was friendly. They were dealing with a lot of crabby people due to a 4 hour weather delay. They handled it, some better than others."
Cons: "I checked my bag. It got soaked. I am talking drenched like dumped in a lake and left there for the 4 hours we were delayed in Toronto. When we contacted air canada the luggage complaint rep told us to complete an online claim. We haven't heard a peep out of Air Canada in a week. Unacceptable Air Canada. You must would at least acknowledge that something was done wrong by a baggage crew even if they aren't on your payroll and on an airports."
Cons: "It was cancelled."
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."
Pros: "The gate crew in Toronto was outstanding.Very helpful in making sure we made it on to the Boston leg."
Cons: "We were at the gate in Toronto for the Boston leg but the computer assumed we would not make the connection because our layover was less than an hour. We booked through Kayak but were not told that the layover was too short."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "I liked that they were quick and nice service."
Cons: "No games for entertainment."
Pros: "Crew was efficient, and the plane was on time."
Cons: "The seating and luggage storage was a bit cramped."
Cons: "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
Pros: "This was the smoothest flight I've ever had. Great pilot."
Cons: "It was a bit delayed."
Pros: "The crew was fantastic, really lovely and chipper!"
Cons: "There were only pretzels as a food option and I have celiac disease so I'm allergic to gluten. You can't just have one food option stop skimping. ALSO - I was put on a standby list which is entirely unacceptable. I purchased my ticket, therefore I should have a seat on a flight. Luckily in the end I was printed a ticket, but being on standby was just bullshit. Totally unacceptable."
Pros: "It left ontime and got me to where I needed to be."
Cons: "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
Pros: "For a small aircraft like that, it was really comfortable."
Cons: "No cookie."
Pros: "It was a short flight but smooth and on time."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Cons: "Crew stopped severing prematurely. He said we were about to land and failed to serve my row and the one behind me. In the end we still had 30 minutes before we started the initial descent. When the person behind me spoke to him about it the steward was rude to him."
Cons: "The woman at ticket counter was rude and not helpful"
Pros: "It was a pleasant experience , the whole travel"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Pros: "Great flight, entertainment system, flight staff made me feel at home"
Pros: "I enjoy flying and being in the air at high altitude in any air line. Away from everyone else and with a new family who are flying with me."
Cons: "The charge per bag is ridiculous. It should be included as part of fare paid. Understood another bag charge as a separate fee."
Cons: "The flight was late"
Pros: "short flight with a good seat. fast baggage service"
Pros: "Despite the crew being on strike, the only attendant on board did an excellent job of handling everybody's needs."
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Pros: "amazing crew, very clean"
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "It was a regular nothing different flight then what was expected."
Cons: "Need to develop the entertainment system to become at least minimumuly adequate. I have learned to treat these flights as buses in the air."
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""
Cons: "Great employees!"
Pros: "Dependable, fast, clean"
Pros: "Movies were great"
Cons: "Need more snacks on a long flight"
Cons: "Even though I downloaded the app, the WiFi wasn't available so there was no entertainment. Also, the flight was delayed over an hour."
Pros: "Plane took off on time and landed early :) smooth flight despise weather. Overall great flight"
Cons: "The flight attendants didn't smile much and were very bossy."
Cons: "4 hour 20 minute delay to change part. Since last flight of nigh plenty or the planes could have been substituted while part was switched overnight on this one."
Pros: "Clean plan and ok seats"
Cons: "No entertainment, no wifi available, checked carry-on bag because they said there was no room, which was not true, boarded plane late which delayed the filght by 20min for no apparent reason... Crew was not friendly and did not follow captains orders when we hit turbulence as some members would not remain seated which lead to head crew member to make a public announcement to the crew to remain seated and follow captains orders."
Pros: "I like that the flight was quick!"
Cons: "2 babies were on board. Cute but screamed the whole time! Not pleasant at all!! When booking passengers should be able to view if another passenger with baby will be on board!"
Cons: "Just got off a SF to Boston flight on a new looking 737. It was the worst, most uncomfortable flight experience of my long life. The seats are narrow to the extreme (BTY, my doctor tells me I'm under weight for my 5/7 frame), and the leg room is practically non existent. You can't stand up if the person in front of you has their seat inclined. Shame on you United for packing us in this tight. There are tv screens on the back of the seats but you have to pay for tv and movies, unlike JetBlue, where tv is free. It would at least have been nice to have the flight path shown at no cost."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Pros: "Good flight arrived early and upgrade available"
Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"
Pros: "This was the final leg of my flight. At this point I just wanted to be home."
Cons: "Their was no food or entertainment in this flight. I would rather of not connected home they Chicago being that the trip was Boston to Cancun it made for a cumbersome travel and would avoid it in the future."
Pros: "Landing was a bit rough but other than that a pleasant flight... Pearson international Airport checking in and clearing security was crazy ....line ups were ridiculous ."
Cons: "It was 4 hours late."
Pros: "I liked that I could do self check in and get my boarding pass without joining a long line. Had a great flight and no complaints."
Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"
Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"
Pros: "Thank You. Everything was great!"
Cons: "I feel bad for marking Food and Entertainment as poor; however, they were really both "not applicable". Please add another column. I'm sure the review will look much better :-)"
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Cons: "In front of the exit row so weren't able to recline seats"
Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."
Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."
Pros: "Even though the flight left 3 hrs late it was very nice...I still think you should offer free Wi-Fi. ..and it wss nice that the food and beverages were free because we where late..Thank you"
Pros: "Not overcrowded"
Cons: "Flight was delayed. No power outlets"
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Cons: "My screen did not work the entire flight and after asking repeatedly about it nothing was done. Could have done with some better customer service."
Cons: "No TV screens"
Cons: "I have handicape son and they didnt give seat together"
Pros: "Reasonable amount of leg room. Much better that the flight out, during which all passengers were squashed in like sardines (and I'm a short, small-boned person). United should stick with this model plane and sell the other one for scrap."
Cons: "Complete and total lack of food on a 5+ hour flight."
Cons: "Entertainment was frustrating and expensive"