Food, drinks, crew hel;pful
Boarding was not orderly, stupid system of delayed displaying of gate assignment
Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20
The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.
Staff were amazingly helpful n friendly. Food was yummy.
Staff wasn’t particularly friendly, seats were the most uncomfortable ever
I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit
Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time
Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!
The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.
The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.
Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later.
Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow
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