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Pros: "Everything"
Cons: "Everything"

Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."

Pros: "The comfort of the new Sears at economy-a class"

Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."

Cons: "Lost my bags"

Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Cons: "nothing."

Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"

Pros: "The flight was on time"
Cons: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"

Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Pros: "Nothing"
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."

Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."

Pros: "Food, movies"

Pros: "crew and service excellent.."

Pros: "Gate crew was very nice and efficient"
Cons: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."

Pros: "Very friendly crew"

Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"

Cons: "We had 4 hours of delay, 3 of them waiting on the plane"

Pros: "Staff and service was great"

Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."

Pros: "All of your staff where very nice and kind."

Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."

Cons: "Too small seating space"

Pros: "The service on board is very good.when you have a business customer service is almost everything."

Pros: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Cons: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."

Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"

Pros: "Service was good... brought me a second meal after first dinner wasn't filling enough. Excellent entertainment system with tons of new hit movies I wanted to watch"
Cons: "Not super comfortable but that's typical for these flights. Waiting a while at baggage claim."

Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"

Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."

Cons: "Flightwas canceled and customer service was horrible through the entire experience."

Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."

Pros: "Super-friendly staff. Thanks!"
Cons: "Crying baby next to me! (not the airlines fault though haha!)"

Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"

Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."

Pros: "The inflight service and assistance provided by Teresita Torres"

Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."

Pros: "Great seevice, grear plane, great entertainment"
Cons: "None"

Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"

Pros: "Service"
Cons: "Confort, sits to small"

Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."

Pros: "Brand new Dreamliner! Plenty of legroom in economy"

Pros: "Nothing stewardess mskstewardess"
Cons: "See above"

Pros: "New Airplane and a lot leg room"
Cons: "N/a"

Pros: "This was American Airlines. So the quality of the flight was significantly better."

Cons: "I flew LAN many years ago and remembered this flight to be a lot better than it was this time around. The seats barely recline and in Economy leg room is comparable to AA flights going to South America (which is pretty bad). Forget about sleeping. I had some hopes for the food but it disappointed too. Breakfast, for example, was essentially a warm sandwich with a paper thin layer of ham and cheese. They stuff you with bread. Had a much better experience flying sister company TAM."

Pros: "Nice people and good food"
Cons: "The tv stopped working halfway through flight"

Pros: "Dreamliner is awesome"
Cons: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine? Poor a real glass! The flight is 11 hours. Be more generous with the water. I go to the galley to get a glass. The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve."

Pros: "The stewardesses were WONDERFUL...so helpful and concerned."
Cons: "Flight delayed 7 hours departing JFK"

Pros: "Good service"
Cons: "My bag got lost in Lima, and there was plenty of time for the connection."

Pros: "The plane was very uncomfortable and there was a 4 hour delay for no obvious reason making the total trip over 20 hours of traveling. Will us Aerolines next time."
Cons: "The seats were very uncomfortable"