Low season | January |
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High season | October |
Cheapest flight | $28 |
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
The woman in seat 1A was allowed to bring a dachshund dog onboard. It smelled terrible and the odor wafted throughout the first class cabin. This was clearly not a service dog and should be prohibited. I paid for the highest class of service, and this was a disservice. Why is Delta allowing this? I may reconsider my future flight choices.
Wifi did not work and they only served water, coffee, or tea.
The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.
The crew was very polite as I have a few handicaps and everything was made pleasant. Check-in was easy as I was brought on board by the wheelchair assistant. One flight attendant did make sure my personal item was carefully stored under the seat in front of me. I was made to feel welcome as a customer as I made my first trip with a few disabilities. Entertainment and wifi worked quite well. The only food service were snacks and drinks. Those were okay. Overall it was a very smooth flight and encouraged me to use Delta again.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Airline lost my luggage and set me back a day worth of travel due to having to stay in Denver to wait on my luggage
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
Coach seating is debilitating, neither my husband or I can walk the following day
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
Liked that we left on time for each flight. Snacks not the best, but we're okay.
Never nice, United Express partners always do an amazing job.
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
A three (3) hour flight should have meal service in First Class, not just potato chips!
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
Pleasant service from the crew. Arrived early. Efficient boarding and deplaning. Great job!
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
They boarded passengers that sat in the back of the plane first, making boarding very efficient.
I didn't even take this flight. My plans changed and I couldn't get ahold of customer service and the website kept breaking down during the attempt to change the flight. I wound up taking another airline entirely and eating the cost.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
Posted a 20minute delay but didn’t delay at all. Caused boarding issues and confusion. Also, didn’t release baggage. Took over an hour and 20 minutes to get luggage.
Flight was good, boarding was a breeze, flight attendants were friendly and professional. There was a medical issue with another passenger and the crew handled it in a calm and professional way.
The net issue I had was with the gate agent. We had added a carryon to our boarding pass when we checked bags. When I got to the boarding gate the agent was rude asking why I had a backpack - I said I added it - even had an orange tag on it. She ripped my tag off and swung her monitor around to show me how she was right- saying it isn’t wasn’t listed - only a checked bag. I explained again that I wasn’t sure what the issue was but I wouldn’t have an orange tag if I hadn’t added it. Then she finally checked my husband’s boarding pass and found that the agent at checkin had added my carryon to his boarding pass instead of mine. She sent me on my way without my orange tag. Was a bit embarrassing for me the tone she used with me assuming I was trying to get away with something.
Gate agent asked if I could switch seats so a family could sit together. Agent moved me to a seat in the front of the plane, no charge. It was easy. The agent did a great job.
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
It was exactly what I expected, actually arriving sooner than scheduled.
One of the reasons I fly American is because the seating is more comfortable than most airlines. Even in the back of the plane.
Everything was ok except that we had to de-ice the plane which took about 20 mins. I realize this is a safety issue, but it caused us to miss a connection in Charlotte by 15 mins which meant a four hour layover. I think the thing that bothered me was American Airlines knew we were only 15 mins late, so couldn’t they have waited for us? There were about 10 of us that had to take alternate planes. I remember recently waiting 15 to 20 mins for passengers connecting with flights we were on. Just wondering why they couldn’t do the same for ours.
3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
The boarding process was incredibly slow, as was deplaning. They started beverage service and there was an extremely small amount of turbulence, so they discontinued it. They said they’d resume if possible, but even thought the rest of the flight was perfectly smooth, they didn’t bother. Getting our checked bags took longer than I’ve ever waited and they couldn’t even tell us which carousel they were coming out on, so everyone was running back and forth for 30 minutes.
American switched my flight to a 5 hour layover then cancelled my whole reservation with no notice and refused refund. Won’t fly with them again.
Had to wait a long time for wheelchair in Dallas
Smooth enough, delay-free and safe. All went as expected,
Not acceptable having both flights delayed and not real reason for .. plus paid for luggage and getting my bag ripped out .. very disappointed.
the seats are the hardest I've ever felt; narrower and less leg space and I am small. I could have bid on a comfier seat but the price would have ended up closer to an economy plus seat on a more reliable airline. Only used this airline because of the timing and non-stop. I was afraid from the get-go I wouldn't get there. Apparently, I was lucky
Seamless boarding process, flight was early, crew and passengers nice. Crew was professional as well. Seats are super thing but reasonably comfortable for a 2-3 hrs flight. No on board entertainment, except maybe for paid internet. No water, no snacks. I feel all airlines should offer free water. I didn’t care paying for it, however water is free everywhere in the US and it almost like a basic human right in a civilized society.
Fantastic. Had handicapped traveler and they helped us through security, helped with boarding, helped put wheelchair together, and were all very patient. A pleasant change from previous spirit flights I’ve taken. Highly recommend.
They lost my luggage on a direct non-stop flight.
I liked the low price. I did not like the cramped passenger seats. As a below average size person I was cramped in the seat; I can only imagine how uncomfortable an average or large size person would be. I guess that is part of the deal with low cost airlines.
Very clean and new airplane. The internet purchase was not worth the money requested
LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs
Spirit's seating does not work for an overnight flight and my back is killing me. This airline does not meet the minimum standards for being an airline.