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Cons: Nothing Everything was excellent

Pros: None

Cons: None hate the experience

Pros: Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight.

Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Pros: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Cons: The whole experience was positive.

Pros: Just horrible

Cons: Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve

Cons: Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question

Pros: Crew were excellent

Cons: Though I paid extra baggage charges at JFK , traveling all the way to Ranchi. At Delhi I was asked again to pay for the baggage, I had to call the supervisor to stress my point, even after showing the receipt which had stamped as 'IXR' for Ranchi

Pros: Food

Cons: Power plugs weren’t working.

Cons: Check in process at Mumbai airport.

Pros: Yes crew members are all very kind and seats are comfortable

Pros: Crew was very friendly

Cons: Better movie choices

Cons: Food wasn't good at all, so if you improve the food quality, that would be much better experience.

Cons: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Cons: Honestly nothing needed improvement/ it was a really good experience!

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Pros: Lag space was okay

Cons: Lines at check in counters were too long and there were less number of CSRs available.

Cons: The entertainment system does not work.

Pros: Good flight crew

Cons: No

Cons: We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this