Air India cancelled its Kochi Agati flight three times the week we planned a trip to Agati. Luckily our flight was not cancelled but there were people who got stuck on the island for 3 to 5 days. Always have a cushion of at least a day for your onward journey from Kochi. The aircraft is ancient and would have been out of service if it was USA airline company.
Ahmedabad airport is ill equipped to handle international flights. From check in to security, it is highly inefficient and disorganized. When the flight had technical problems there were no jet airways gate agents to help passengers rebook on site or answer questions with proper information- they passed that responsibility on to ethihad airlines in Abu Dhabi- since I missed my connecting flight, my original 10 hour journey turned into a 22 hour ordeal.
Everything.
Flight was, as usual, late - a typical of Air India. No announcements informing that the plane was running late. People started lining up to board outside the gate, but with no ground staff on sight. 10 minutes past the departure time, 2 personnel show up informing Pax that the flight was running an hour late.
Food was stale. I would rather you not serve any food and knock off a few $$ from the fare, rather than serving distasteful and stale food.
Overall, bloody pathetic condition of the aircraft.
Staff, both onground and in the air, gave EXCELLENT service
9W has unfortunately started acting as a cheap, low-cost airline now. Food sucked big time both quality and quantity wise; had to pay for a normal seat; the quality and maintenance of the 777 is terrible; seats caused back aches for 3 days; didn't even get an aerobridge ... Jet Airways stingily chose a remote parking stand! It took 50 mins to deplane after landing (to go from the parking stand to the terminal) at CSIA Airport.
Once KLM starts its Dreamliner 787 service non-stop Amsterdam to Mumbai from Oct-2017 onwards, I will rather pay a few bucks more and fly with KLM themselves, instead of this crappy airline
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