Efficient like all the other flights with them. An outstanding budget airline!
Cons: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Pros: "Nothing was amazing."
Cons: "Again, seats were uncomfortable and cramped."
Pros: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Cons: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Pros: "The lounge"
Cons: "It is no total flight old plane."
Pros: "Great"
Cons: "Services can be better"
Pros: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Cons: "Economy seats aren't so great on any carrier."
Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"
Cons: "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
Pros: "I like respect that worker in airplane did it"
Cons: "Food and price"
Pros: "Quick flight"
Cons: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Good food accompanied with excellent inflight service from crew members"
Cons: "Insufficient of good movies"
Pros: "Superb service, nice plane, confortable seats (business)"
Pros: "Great crew"
Cons: "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Pros: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Cons: "Nothing."
Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."
Pros: "return flight on a brand new plane - always helps Excellent movies selection"
Pros: "Value Friendly staff Cleanliness of plane"
Cons: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Cons: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Pros: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Cons: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Pros: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Cons: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Pros: "Nice crew. Good food. Arrived safely."
Cons: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Pros: "Airline was excellent"
Cons: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Pros: "Food n staff"
Cons: "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Cons: "The entertainnent system never worked, even after rebboting"
Cons: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Pros: "Everything was ok"
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Pros: "Every thing"
Cons: "Nothing"
Pros: "Flight overall was pretty good. Flight crew were very helpful!"
Cons: "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
Pros: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
Pros: "Food was good"
Cons: "Crew were not patient or too helpful."
Pros: "Clean, easy, and relatively efficient."
Cons: "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
Pros: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Cons: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Pros: "everything!!!!!!!"
Cons: "nothing!!!!!"
Pros: "The seat and movie options were good."
Cons: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
Pros: "The nonstop flight is great"
Cons: "The aliatalia lounge was too hot and no windows made it feel small and cramped. The business class seating configuration was awkward and not spacious"
Pros: "Nice Big plane"
Cons: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Pros: "Courteous staff at the counter and aboard."
Pros: "Space and treatment like a human being."
Cons: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
Pros: "Food was good. Seat ok and check-in done promptly."
Cons: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
Pros: "Long flight and sitting vs comfort is always an issue. Put some gel in those seats"