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Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."

Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."

Pros: "The plane needed more leg room."

Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."

Cons: "It was great fir a short flight. And they got me there early."

Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."

Cons: "My screen wasn’t working. It would have been great if it was."

Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"

Pros: "Service"
Cons: "More seat space"

Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."

Cons: "We were already very delayed, the flight crew was not nice"

Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."

Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."

Pros: "Nice plane and super nice crew."

Pros: "The flight crew were really polite and helpful."

Pros: "Very good crew"

Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."

Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"

Pros: "More room and comfort than American Airlines."

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Pros: "I was surprised by the amount of snacks and drinks on such a short flight."

Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"

Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."

Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."

Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."

Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"

Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."

Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."

Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"

Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."

Cons: "Pretzel mix was lacking in quantity and taste."

Cons: "SofinwS turned off for most of trip"

Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"

Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."

Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."

Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."

Pros: "The almonds and Fresca"

Pros: "All went smoothly ."

Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."

Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"

Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"

Pros: "Cookies"
Cons: "Space"

Cons: "."

Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."

Cons: "Delta should change their name to always delayed"

Pros: "Nonstop quick flight"

Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."

Cons: "Told to drop down a class on arrival at gate."

Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."

Pros: "Nice crew"
Cons: "During the boarding process in miami my carry on was “too big” to go in the over head bin, so copa members told me I had to checked it even though I never had to check my carry on before and I needed it because I was traveling with my month and a half daughter, customer service in MIA is really bad overall for international airlines going to Latin America"

Cons: "The girl at the counter was not nice"

Pros: "En realidad todo muy bueno"

Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"

Pros: "Time and service"

Pros: "Entertainement"
Cons: "Food"

Pros: "The seat very well."

Pros: "On time!"
Cons: "Everything was ok"

Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"

Pros: "Very friendly stewardess"
Cons: "Food. More legroom."

Pros: "The Seat was comfortable"
Cons: "Food"

Pros: "Confortable seats"
Cons: "Food"

Pros: "."
Cons: "."

Cons: "nothing"

Pros: "diferente a otras aerolineas, nada, no ofrecen nada mas distinto."
Cons: "todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico"

Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."

Pros: "All services"

Pros: "Nothing"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"

Pros: "Attention very good"
Cons: "None"

Pros: "everything perfect you guys are the best"

Cons: "Everything was perfect"

Cons: "No room in business class overhead for our bags. Seats head little padding. Very poor quality biz class seats. Food mediocre and not edible. No bottled water."

Pros: "everything is so very good"

Cons: "Checking in at Miami was very slow"

Pros: "Punctuality"
Cons: "No complaints"

Pros: "Everything"

Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"

Pros: "On time"
Cons: "lousy food, slow boarding. I had a sick passenger sitting next to me - I was worried about getting sick.."

Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."

Pros: "As a non-Spanish speaker we felt well cared for."

Cons: "Worse customer service at the 1800 fly copa and at the counter..."

Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."

Pros: "all the service"

Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."

Pros: "Fast prompt boading"
Cons: "Tiny meal"

Pros: "luggage politics"

Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"

Pros: "Easy check-in, free checked bag, good meal on board, excellent service and friendly crew."
Cons: "Can't think of anything."

Pros: "Fast boarding"
Cons: "The snack/breakfast"

Pros: "Modern aircraft and good service"

Cons: "Leg room on the flight was cramped"

Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"

Cons: "They didn't have coffee or tea"

Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"

Cons: "good"

Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"

Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"

Cons: "very cold on flight and no blankets"

Cons: "- Flight delay - ONLY ONE bathroom for economy class -No wheelchair service on arrival ( asked before the flight) -Very bad food"

Pros: "la puntualidad y el buna atención."

Pros: "Nothing"
Cons: "All seats taken, no real COVID protocol. No food, no drinks."

Pros: "Left and arrived on time"

Pros: "Nada"
Cons: "Todo"

Pros: "La tripulación"
Cons: "El manejo de equipajes nunca llegaron"

Pros: "Took us to Iguazu Falls! Best in the world! Amazing."
Cons: "It’s just a commuter flight..."

Pros: "Was on time, no turbulence and excellent landing"
Cons: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."

Cons: "Justfly took 32 dollar to have the seats and wasn't asign and I ask for special food and they didn't transmit to Aerolineas argentinas. Justfly me cobro 32 por asignar los asientos y no lo hizo. Tambien pedi comida para diabeticos y no los solicito a Aeroliena argentina."

Pros: "The set up to board the plane was slow"
Cons: "Allow more time for boarding. prioritize people with small children and disabilities, as well as older travelers and with mobility problems."

Cons: "Moré films variety"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew excellent the seats too close to each other but comfortable The flight to Rosario excellent, crew and seats"
Cons: "A little more leg room"

Pros: "Nothing"
Cons: "They broke both of my luggage and don't recognize a thing!"

Pros: "It arrived earlier"
Cons: "The seats, the food, the entertainment"

Pros: "Cabin crew was very attentive and helpful. Great service. The plain looked new. Food was very good compared to other airlines."
Cons: "Very rude female employee at 2nd security check point before getting to the plain on the night of April 20. She should be trained better. Having more movie options would be great."

Cons: "Renew movies and music in the media center"

Pros: "on time, medium food, tv to watch"

Pros: "Movies and tv shows are bear minimum need to give more verity of movies and English tv shows."
Cons: "Food is very basic and no spirits as far as whisky or vodka, just beer and cheap wine"

Pros: "All in general.."
Cons: "Maybe the seat...lol... but all is ok....thanks"

Pros: "Food was ok, plane was quiet and dark so could sleep, movies choice was good."
Cons: "Plane was delayed 1 1/2 hours. Seating is tight, especially if person in front of you reclines his seat."

Pros: "On time, efficient boarding, entertainment console."

Pros: "The crew was very professional and the connection to Salta was perfect. If you are traveling to Salta and don’t want to wait long , the best connecting flight from Miami Is the one that leaves Miami at 6:45 which arrives at Ezeiza at 4:15 am and connect to Salta at 6:00 am. I went thru immigrations and rechecked my baggage in less than 40 min. It was a great experience with smooth travel experience."

Pros: "Great entertainment.. comfortable seats"

Pros: "the plane"
Cons: "I paid $16 for selected seat but the airline didn´t accepted."

Pros: "Great service, food and landing."
Cons: "None"

Pros: "The plane is okay and the flight attendant staff was nice and accommodating."
Cons: "20 hours into this supposed 9 hour trip, I've been to 2 extra airports, and have 2 flights and 6+ hours to go. Last time flying this airline. Something must be seriously wrong in the higher ups of this company."

Pros: "Seating comfort"
Cons: "Didnt wake me up for food or drinks"

Pros: "Entertainment was diverse and free."
Cons: "bathroom on the back of the plane didn't work, the one on the middle had a malfunctioning door. For a 9:30 Hs flight is unacceptable."

Pros: "I like all"

Cons: "Boarding in Buenos Aires was an unorganized mess. The seats were very uncomfortable on the plane. Food was bad."

Pros: "Excellente staff and crew willing to help. Entertainment system works beautifully and really helped pass a 9-hour flight."
Cons: "Carry-on luggage requirements are different than what I am used to and was expecting. If I had known ahead of time, I would have organised my things differently. Please clarify this when sending flight confirmation."

Pros: "Clean, efficient, friendly modern airline. Absolutely no complaints, especially given the rock bottom rate we paid!"
Cons: "No issues with the airplane or staff. Travelers to Argentina should know, however, that the airlines require proof of a ticket for leaving the country before boarding their flight. We had only booked one way so we had to book a bus ticket to Uruguay using our cell phones. It was very disconcerting. (Some very kind airline staff helped us with that). And even more so because no one at customs in Argentina asked for any return information! A last minute return flight booking at the gate was quoted at an outrageous sum."

Pros: "Wasn’t told before the flight that I needed a ticket out of Argentina by plane, bus or train. Damn near didn’t make the flight. Purchase a bus ticket to Uraguay"

Pros: "The flight attendants were great at all times."

Cons: "Flight was 3 hours delayed"

Pros: "They acomódate my self on emergency seat right away, because I'm very tall and I really appreciated that. Service on board, were very attended at all the time and they tried to do the best with what they have."
Cons: "Blue headphones were not only working improperly (only one was with sound) but also short on stock. Seat was very tight."

Pros: "If I was trying to get to Mendoza, the delay would not have been cool, but since we knew about the delay ahead of time, we were able to go have breakfast, lunch, and a couple hours at the hot springs. Thanks for the heads up!"

Pros: "Everything was fine."

Pros: "I liked the excellent customer service, they are a professional team."

Cons: "For first class they had little service and seats were not comfortable. No wi-fi or charging abilities"

Cons: "Flight cancelled without giving me a solution for my connection flights. I LOST THEM!"

Pros: "Efficient boarding, pleasant crew, air conditioning worked well."
Cons: "Tight pitch between rows of seats. My knees where practically pushed up against the seat in front of me, and I'm only 5'9". For a 4.5 hour long flight, to be served crackers and cookies is just unacceptable. There wasn't even an option to buy food onboard! And with all the airlines that have entertainment onboard, it was disappointing to just stare at the fabric of the seat in front of me."

Pros: "The flight was great it was kayak that was the probekm"
Cons: "The kayak app showed the wrong time for my flight. Luckily we got there early and we're able to board right away. My next flight is also showing the wrong time. I can't use the kayak app if it's not reliable. The time still hasn't updated even after landing."

Pros: "The evening staff at Miami international airport was great, very helpful and kind"
Cons: "My flight that was supposed to leave in the afternoon was delayer and nobody told us till we got to the airport, the staff in the afternoon was rude."

Pros: "un vuelo pobre para la tarifa que aplican . horrible los asientos , comida de poca calidad y tripulación totalmente en otra dimensión y sin calidad de servicio al pasajero."

Pros: "Nothing"
Cons: "Distance between seats (pitch) , Crewmembers testily, flight entertainment not work (IFE)"

Cons: "The plane was very old"

Pros: "Aviones nuevos."
Cons: "El catering"

Pros: "Professional operation"

Pros: "Left on time, plane was comfortable and clean and the crew was very polite."
Cons: "Meal was a bit small"

Pros: "Everything ok"

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."

Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"

Pros: "Crew had christmas ware on."
Cons: "Food did not taste good. Better wine."

Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"

Pros: "Nothing"
Cons: "Not to overbook the flight"

Pros: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Cons: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."

Pros: "N/a"
Cons: "N/a"

Cons: "No food just a cookie"

Pros: "Crew very nice chicks"
Cons: "Is like flying in the floor, very uncomfortable"

Pros: "On time"
Cons: "Food"

Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."

Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"

Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."

Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."

Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."

Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."

Pros: "it was a very nice and pleasant trip!"

Cons: "Impossibly short connection time to get across the whole airport"

Pros: "entertainment and flight attendant"
Cons: "food"

Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."

Pros: "Notging"
Cons: "They rebook ed me thru LAX."

Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."

Pros: "I slept most of the flight."

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"

Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Cons: "Delayed by 3 hours"

Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"

Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."

Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"

Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"

Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."

Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"

Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."

Pros: "Everything"

Pros: "How it moved"
Cons: "That it didn't move too much."

Cons: "1 hour delay....., without explanations-"

Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."

Cons: "Lost baggage. !!!!"

Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."

Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."

Cons: "There was a huge delay for mopre than two hours"

Pros: "The flight was excellent"

Pros: "Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly."
Cons: "The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip."

Cons: "Boarding lines"

Cons: "Food options and more beverage options"

Cons: "They pushed the first leg of my flight forward 15 hours, but only told me 5 hours before my flight, and they didn't even change the second leg. Was on the phone for an hour trying to get a new flight, and there were very few options. Very stressful."

Pros: "Service and smooth flight"
Cons: "Champagne instead of tequila"

Pros: "Hot food Free entertainment Great Cabin crew fluent in english Airport staff friendly and fluent in english All staff efficient and tolerant of non native speakers"

Pros: "The plane was not full, so lots of space for my long legs and for a nap!"

Cons: "The flight wad great, but the main problem wss thr smell. For almkst the whole flight it smelled like trash combined with someone's toilet left ovet smell. It was really bad."

Pros: "Good entertainment."
Cons: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."

Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."

Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."

Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"

Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."

Pros: "Crew was very nice and responsive. Flight was on time."
Cons: "My video screen would not work."

Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."

Pros: "Flight was faster than the schedule posted."
Cons: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."

Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"

Pros: "Staff was pleasant, the flight wasn't full and they spaced us out nicely. The volume was difficult but at least the movie/entertainment was available this time on the long flight. Always nice to have something to eat, even if it's not awesome :) Flights were basically on-time."
Cons: "This is not a problem with AeroMexico but I found it absolutely RIDICULOUS that our flight crew had to deplane from their in-bound flight - and Go Through Customs & Immigration - only to turn around and get back on the plane for the return trip. INSANE and Embarrassing as this does not happen in other countries - not even Canada."

Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"

Pros: "Courteous crew."
Cons: "N/A"

Pros: "Quick flight, ease going through customs"

Pros: "Everything was great,,, good crew attitude"
Cons: "N/A"

Pros: "I’m gonna leave this empty"
Cons: "Just saying... if you are going to have video screens and “entertainment” please make it more than 3 movies- everything else was labeled in entertainment but was not there- just a big tease And there was no WIFI available- even though the whole plane said “WiFi on board” again, a big ol tease Just don’t offer it at all rather than faking it- or at least tell everyone the system is down or not loaded I would’ve bought a book"

Pros: "Excellent Customer Service. Very pleasant flight."

Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."

Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."

Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."

Pros: "I loved the movies and the food they supply"

Pros: "Smooth ride, great staff."
Cons: "Wish there were outlets."

Cons: "On of the meals was cheese flavored mush with boiled green beans."

Cons: "less legroom in my seat than my neighbors'"

Pros: "Flight attendant Antonio was great! Friendly, funny and kind."

Cons: "The poor profesionalism not having flys on timeline"

Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."

Pros: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Cons: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."

Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"

Cons: "Was late by an hour in birding. Also, was charged for checked bag, when their webpage states that one was included."

Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."

Cons: "No entertainment options. No vegetarian meal. No adjustable headrest."

Pros: "It's an average flight with so much area of opportunities."
Cons: "The traffic waiting to take off."

Pros: "Que fue rápido el abordaje al avión ."
Cons: "Que los asientos no se podían reclinar...el viaje fue super incómodo."

Pros: "Personnel was very courteous and helpful, smooth flight."

Pros: "A BRAND NEW PLANE, EXCELLENT SERVICE, QUIETNESS."
Cons: "SOMEHOW LOUD CHEF OF CABIN."

Cons: "Lin time in the Mexico's city airport."

Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"

Pros: "Love this Airline everything about it"

Cons: "Flight was canceled."

Pros: "too tired to notice anything wrong"
Cons: "Too tired to notice anything wrong"

Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."