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Pros: "The boarding was made very comfortably. The staff was nice."

Cons: "Fly was cancelled"

Pros: "Flights were on time or close enough to."

Pros: "Amazing crew"
Cons: "Uncomfortable seats"

Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."

Pros: "Crew ok"

Cons: "Just good!"

Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"

Pros: "Everything was according to plan, I had no bad experience"

Pros: "Definitely I will travel once again with you guys"

Pros: "Same above!"

Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."

Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"

Cons: "Next time I will like window seat please"

Pros: "Glad it was on time. Everything was great"

Pros: "The service was great!"
Cons: "N/A"

Pros: "Good"

Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"

Pros: "everything else was great"

Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"

Pros: "Friendly staff."

Cons: "How crowded it was and how much they charge for luggagr"

Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"

Pros: "The flight was on time,and the crew was very helpful"

Pros: "Good attitude"

Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Cons: "N/A"

Pros: "I had no problems and everything ran smooth."

Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."

Pros: "Price and effort"

Cons: "Music was not working and limited selection of movies"

Cons: "LAX supervisor from Aeromexico super rude!!"

Pros: "Nothing"
Cons: "The worst airline now a days"

Cons: "The seats"

Cons: "Delayed flight, customer service was hard to work with."

Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."

Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"

Pros: "Everything was good."
Cons: "The fee on the first baggage ."

Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."

Pros: "Departure in time"
Cons: "They let oversized Carrie on"

Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."

Pros: "Airline gave me a good seat assignment"

Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."

Cons: "Sold us tickets without assigned seats"

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"

Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"

Pros: "The expedite process and secured."

Pros: "Spacious seats"

Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"

Pros: "I love the inflight entertainment"

Cons: "Use another airline"

Pros: "M"

Pros: "The seat wasn’t very comfortable"

Pros: "Everything"
Cons: "Yes"

Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."

Pros: "Everything"
Cons: "Everything was cancelled or delayed, missed connection are very common."

Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"

Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"

Pros: "many movies"

Pros: "Greets you nicely, on time, caring staffs"

Cons: "Constant delays, wrongful promises of when/how long delays would take"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."

Cons: "There was no entertainment at all, and pretzels are gross"

Pros: "Everything"
Cons: "None"

Cons: "Had to buy another ticket"

Pros: "They made a long trip comfortable with an excellent attitude."

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "Comfortable and on time"

Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."

Pros: "Nothing"
Cons: "It wasn't Cathy Pacific operation."

Cons: "served snacks without drinks or at least water"

Cons: "The breakfast, no hot meal just sugary food."

Pros: "NA"
Cons: "NA"

Pros: "Everything"

Pros: "It didn't take long for anything."

Pros: "Everyone was friendly"
Cons: "Very tight fit."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."

Pros: "Great entertainment system at each seat"

Cons: "Food was nasty and they didn't have a non dairy option"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "everything ran like clockwork"

Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"

Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"

Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "same as above"

Pros: "Excellent"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."

Cons: "Terminal at LAX requires a bus."

Pros: "Same as above."
Cons: "Same as above"

Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."

Cons: "The delay"

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "It was delayed for more then an hour."

Cons: "Practically no food was served."

Cons: "4 h delay"

Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."

Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."

Cons: "Volaris has no social distancing in flight"

Pros: "Nothing Horrible trip, horrible service"
Cons: "Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris."

Pros: "Quick boarding"
Cons: "More comfortable seats"

Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."

Pros: "Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia"
Cons: "La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio...."

Cons: "You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all."

Pros: "The crew were really nice!"
Cons: "Better seats!"

Cons: "Flight was over sold and lost my seat"

Cons: "No more delayed because i flight every month and volaris delay"

Cons: "Giving food to passengers as it used to be."

Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."

Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."

Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"

Pros: "Flight cost and on time"
Cons: "Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either."

Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"

Pros: "At least they keep you informed of the delays"
Cons: "Being on time"

Pros: "The price of the ticket."
Cons: "Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue."

Pros: "Ok"
Cons: "This fly was pretty good!"

Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."

Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."

Cons: "Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu"

Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."

Pros: "Excellent customer care and great customer service."
Cons: "Too many people using the restroom. Maybe you might suggest passengers to use the airport restroom facilities before boarding the plane. In my opinion, there was too much people activity for the restroom during the flight."

Pros: "Amazing crew"
Cons: "N/a"

Pros: "Nothing"
Cons: "The flight was delayed one hour both ways. The gentleman who checked me in was absolutely awful. He was rude and argued with me over the weight and height requirements, despite his colleagues assuring him my carry on was meeting the requirements."

Pros: "Changed seat easily."
Cons: "Flight was late, little organization at gate, seats so small you hit the seat in front of you so never comfortable, no complimentary food and drink, extremely loud airplane noises throughout flight."

Pros: "Todo."
Cons: "vender mas cervesa"

Pros: "Efficient"
Cons: "Not much else for a bare bones carrier"

Pros: "Nothing"
Cons: "Everything"

Pros: "."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."

Pros: "The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats."
Cons: "It would be good to be able to charge my cell phone on board"

Pros: "Nothing"
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"

Pros: "Tight seats"

Cons: "I was havin a bit of a problem loading mr boarding pass when we started boarding. Instead of helping the gate attendant, whom I found fairly arrogant, told me to get out of the line and said I would be boarding last. I expressed that such instruction was nor acceptable since I had paid the priority boarding fee. When I finally uploades the boarding pass (withput their help, I was alloewd to go through only to find out that everyone was boarding a bus to take us to a remote location. So what is the point of charging priority boardong if everyone boards at the same time? If ypu are charging for something you are obligated to deliver what you charged for."

Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."

Pros: "The food and the place"
Cons: "The weather to hot"

Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."

Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"

Cons: "Only snack options during my flight, was hoping to buy a meal."

Pros: "everything"

Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."

Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."

Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"

Pros: "Nothing."
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."

Pros: "The flight was just fine"
Cons: "The main problem was that when I checked in online, I tried to add on more piece of luggage—for a total of 2 checked in. But the computer ended up totaling it as 3 pieces of luggage. There seemed to be no way to change this online. So I asked them to change it when I got to the airport, but they wouldn’t. What was done couldn’t be changed. Another issue I have is with this review questionnaire. They are questions for rating the food and entertainment which the airlines don’t provide anymore. These should be removed from the survey. They should, however, ask how was the process of making the reservation, check-in, and customer service in general. Both from the airline, and any third party service like kayak or kiwi. I’m not satisfied with kiwi as they were closed when I tried to call them. So I had to just fend for myself and spend money needlessly."

Cons: "Everything"

Pros: "Comfort was ok"
Cons: "No free snacks or Water."

Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."

Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"

Pros: "Nothing."
Cons: "Everything"

Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."

Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"

Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"

Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"

Pros: "Nothing"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"

Pros: "Quick, expedient checkin & boarding"
Cons: "Nothing"

Cons: "The flight was 4 hours late"

Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."

Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."

Pros: "Todo puntual.y buen trato"

Pros: "Nothing."
Cons: "Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services."

Cons: "Leaving on time would have been better"

Cons: "3 hours late"

Cons: "Did not my luggage"

Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"

Pros: "Flight itself."
Cons: "Boarding an off boarding"

Cons: "seats don't even recline"

Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"

Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"

Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."

Cons: "Mex AirPort ,"

Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."

Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."

Pros: "Nothing."
Cons: "My flight was delayed, and I missed all the other flights."

Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."

Pros: "The flight was delayed 45 min and boarding the plane was s mess"

Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."

Cons: "Delete 2 hours very bad"

Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"

Cons: "Seat doesn't recline. Pitch felt smaller too."

Cons: "Great service, I really recommend. Un servicio muy bueno"

Pros: "Very much on time nice crew and in land excellent people"

Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"

Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"

Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"

Cons: "There's litteraly no leg space between seats."

Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."

Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"

Pros: "Nothing"
Cons: "They canceled my flight"

Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"

Pros: "Nothing"
Cons: "A really shitty flight. 4 hours late!"

Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."

Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."

Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."

Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"

Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."

Pros: "Everyone was nice"
Cons: "Didn’t like i wasnt told i was going to sit separate from my husband and son"