Daily cleaning, installation of cabin HEPA filters on flights to Hefei
The cheapest airline ticket to Hefei from the United States in the last 72 hours was $1,592 round-trip on the route from Los Angeles to Hefei. The most popular route is from New York to Hefei and the cheapest ticket found on this route in the last 72 hours was $1,812 round-trip.
Hefei Airport is 20 miles from the center of Hefei. View on Map.
Hefei is served by Hefei Xinqiao Intl Airport, also commonly referred to as Hefei, Xinqiao Intl, or simply Hefei Airport. The airport code is HFE.
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy, or C visas, or visas issued after March 28, 2020.
China has suspended all direct flights from the UK.
Foreign nationals with residence permit with the purpose of work, personal matter and reunion can re-enter China. Holders of expired residence permits can apply for a new one.
Foreign nationals coming to the mainland of China for necessary economic, trade, scientific or technological activities, or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Foreign nationals must complete a "Health Declaration Form" and present upon arrival.
Chinese nationals arriving from Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Rep., Chad, Colombia, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini (Swaziland), Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Hungary, Iran, Israel, Japan, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Niger, Nigeria, North Macedonia, Oman, Palestine, Panama, Peru, Poland, Portugal, Qatar, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tunisia, Uganda, Ukraine, Uruguay, Uzbekistan, Vietnam or Zambia must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Chinese nationals arriving from the following countries will need a COVID-19 nucleic acid test result issued within 3 days prior to departure to generate this code.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 3 days before departure
Travelers arriving from Taiwan must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure.
Travelers arriving from Argentina, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Germany, Greece, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Malaysia, Mauritius, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Russia, Saudi Arabia, South Africa, Spain, Syria, Switzerland, Thailand, Turkey, UAE, UK, US or Zimbabwe must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Travelers arriving from the following countries will need a COVID-19 nucleic acid test result issued within 48 hours and a negative IgM anti-body test result issued at most 48 hours prior departure prior to departure to generate this code. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 48 hours before departure and a negative IgM anti-body test result issued at most 48 hours before departure. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Travelers arriving at Beijing (PEK), Guangzhou (CAN), Shanghai Hongqiao (SHA), Shanghai Pudong (PVG), Shenzhen (SZX) or Xiamen (XMN) are subject to medical screening and quarantine for 14 days.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
There are currently 562 active cases of COVID-19 diagnosed in CN and 4,846 deaths as of Jun 17 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hefei up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Cons: "It was great! Nice job Delta !"
Cons: "Better choices for food"
Cons: "Better space. Better service. Terrible directions"
Cons: "WiFi didn’t work at all."
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Cons: "No meal option and my video screen volume did not work"
Pros: "All was good"
Cons: "All was good"
Cons: "It was perfect."
Pros: "Lots of in flightentertainment options"
Pros: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "see above"
Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."
Pros: "Bags check-in at DTW Security Check at DTW Boarding at DTW"
Cons: "Food is very very bad on Delta in general for Vegetarian Indians."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Cons: "Terrible landing"
Pros: "Quick and easy."
Cons: "It was scheduled so late at night."
Cons: "Crowded seatibg"
Pros: "My upgrade was fabulous!"
Pros: "Excellent very good"
Cons: "Good service excellent"
Cons: "Bad information about delays"
Pros: "ditto above"
Cons: "ditto above"
Pros: "Nothing bad and nothing particularly good."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Very professionals"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "Seating was tight"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."
Pros: "No issues"
Pros: "Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type."
Cons: "Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport."
Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."
Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."
Cons: "The seats of A380 CAN-LAX flights were little cramped."
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Cons: "Every thing perfect, I’m so happy with the service."
Cons: "Plane Seating space is so crowded & leg room space too small"
Pros: "Food was good."
Cons: "The seats were too narrow."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "The flight attendants were attentive.. food was ok.."
Cons: "Lost my luggage"
Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"
Pros: "The crew was very helpful and kind despite not having much to offer the economy customers."
Cons: "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."
Cons: "Seat uncomfortable. Limited service btw meals. Some offers of water needed"
Pros: "Everything is ok"
Pros: "The space"
Cons: "I still don’t have my luggage and I’m coming home. Awful"
Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."
Pros: "Plenty of legroom at emergency exit aile without extra charge"
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."
Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."
Cons: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."
Pros: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
Cons: "Lounges a bit sparse and.no vegetarian snacks."
Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."
Pros: "Take off, landing, food"
Cons: "Can't use cellphone"
Pros: "Excellent service"
Cons: "No sweetener on flight"
Pros: "On time"
Pros: "the serivice during the trip"
Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Pros: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
Cons: "Not much to add, that was already said. The sits were mostly hard board, very uncomfortable on such a long flight. The food , ha, definitely, unacceptable. And the morning meal, was given too short a time to eat it. Bad for one's digestion. Very hard if not impossible to reach them for check-in, either via web, not phone. Left only to the counter check-in and hope for the best, as specially, when you have more then one travelling."
Pros: "Big new plane (A380)"
Cons: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
Pros: "The plane was always on time and the crew was always ready to help. The food was also good."
Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."
Cons: "Seats were very uncomfortable."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "Business class sleeping arrangements were good."
Cons: "Very light on choices in entertainment especially movies."
Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
Pros: "Everyone is very helpful."
Cons: "There was no WiFi offered. This really needs to change"
Pros: "on time , aircraft,"
Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."
Pros: "No , blankets ."
Cons: "Cleaner restrooms, blankets and verbal offers"
Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."
Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"
Pros: "The crew was very nice and helpful"
Cons: "Flight hub tried to sell me a Visa to go to Bangkok! Since you are in the travel business I would have thought that they would know that citizens of the USA do not need a visa to go to Thailand! The email your partner company sent me was strongly adamant that I needed a visa before being allowed to travel! I knew better that this was a scare tactic to make money! But many people probably wouldn’t know. I’m surprised that Kayak would be apart of something like this! Hmmm!"
Pros: "Business class pod was excellent. Free WiFi"
Cons: "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."
Cons: "No WiFi at all"
Cons: "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
Cons: "A little bit of more room not eve a lot like a nuther cter miter or so"
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Pros: "Nothing terrible"
Cons: "OK for the price"
Pros: "Price is cheap"
Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"
Pros: "Everything was great for the Price Free Wifi Vegan Food Option"
Cons: "Blankets from Shanghai to Delhi could be little more better Apart from it all good"
Pros: "Seats were very comfortable and the crew was very kind!"
Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."
Cons: "almost no recline for a 15h flight! could not lift side arm rest."
Pros: "Comfortable seats, good food, good entertainment, nice staff"
Cons: "Shanghai airport, but not the airline's fault"
Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"
Pros: "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
Cons: "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."
Cons: "I was unable to board because my middle name was incorrect. They could not make the correction. I was forced to buy another ticket and forfeit my previously booked ticket. I am furious."
Pros: "The plane was delayed both at LAX and at Pu Dong, but still arrived on time so I didn't miss my car sevice. Kelly, if you read this, it was a pleasure flying with you!"
Pros: "only about 20 people on economy in our section"
Pros: "Can’t think of a thing !"
Cons: "Entertainment sound system is bad, must be bad quality headphone. Toilet is not enough for eco class, crew also hardly try to keep them clean and fresh."
Cons: "Improved English?"
Pros: "Surprisingly comfortable. We were fed several times. The entertainment system was more than adequate."
Cons: "Nothing stands out. It was better than I expected for economy."
Pros: "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
Cons: "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."
Cons: "We can’t use our phones for listening music By 14 hrs and I pay WiFi"
Cons: "Lacked flavor... quantity was great"
Pros: "I liked the seats are roomy"
Cons: "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."
Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."
Cons: "The seats were very uncomfortable."
Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."
Pros: "Everything was great! The time and the timing of the flights we took couldn't have been any better. I really like the transitional time between the time zones. The crew were all really wonderful except for one minor thing. Boarding was well organized. We were really impressed."
Cons: "There was just one minor thing. The stewardess that was giving us the bread almost at the end of the meal suddenly got impatient (?) and we think rude. I was with my husband and son. Our son was very sleepy and wasn't being very clear in responding whether he liked a bread or not. So as the stewardess was standing there waiting for us to figure out whether he wanted a bread or not, my husband said just to give it to him instead (he hasn't had one). She dropped the bread on my husband's already used food container (plate) with a very obvious attitude of impatience. Mind you my husband is a veteran with a severe case of PTSD. Flights already make him anxious let alone getting this sort of treatment. It was good that he had taken his meds prior to boarding and that made it easier for me to calm him and not make a scene. Otherwise it could have been a very ugly experience. It is for this one reason that I couldn't give an EXCELLENT review on this segment of the flight."
Cons: "Light and table were broken."
Cons: "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."
Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."
Cons: "Need more room"
Pros: "Liked the price!"
Cons: "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"
Pros: "There's only one type of red wine and they ran out."
Cons: "They have one tiny bar of soap in there restroom..."
Cons: "- at the time of booking could not select seats or make a meal request. SHANGHAI - ORL was not given any meal at all, because they had nothing vegetarian on plane. A crew member felt bad and offered me his "crew vegetable dish" and it had shrimp. So I could not eat that. On the way back I called vayama as their website was down and made my meal request over the phone. Requested vegan meal, was served something made with egg. Very disappointing"
Pros: "Free meals were great. Movies were awesome."
Cons: "The entertainment system went down twice."
Pros: "While friendly crews matter a lot in making a flight enjoyable, what matter more are the passengers. Quiet and polite passengers will make this kind of 17-hour trip more comfortable."
Cons: "Unfortunately on this flight my neighbors were very noisy.."
Pros: "Overall I would avoid China eastern in future. Th food was terrible."
Pros: "Boarding went well. We were 90 minutes early landing."
Cons: "Food was not good at all. It gave airline food a bad name. My tray on whitch to place my food was slanted so bad everything I placed on it would end up on my lap if I didn't hold it. Made eating a chalange to say the least. Asked for a beer and was told there were none, and hour later guess they received a shipment as another employee gave me one. Got the impression that the passengers was a bother the employees would rather not deal with"
Pros: "Considering the low price, it was an excellent experience!!"
Pros: "on time, friendly service"
Cons: "cannot think of anything"
Cons: "WiFi and entertainment"
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Pros: "It was cheap"
Cons: "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Pros: "Lounge in lax was wonderful"
Cons: "Boarding for business class was a mess"
Cons: "Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!"
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
Cons: "The entertainment."
Pros: "I have requested refund my money but still pending"
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Pros: "Once aboard it was fine"
Cons: "I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow."
Pros: "The food was really go and the flight attendants were really nice"
Cons: "Seats weren’t so comfortable so I will next time splurge on better seats"
Cons: "Their seat arrangement. I feel a little more like being in the coach"
Pros: "Very clean and staffs was very nice and helpful"
Cons: "Need more movies option."
Pros: "On time low budget very good for The price"
Cons: "The flight was very hot the entire 12 hours, no individual air controls were present. We asked for a beer when the first drink service came around and were told only juice or water was available, while the next row of seats were served multiple beers without issue. After the service was over we rang the attendant button, it was immediately shut off and no one came to assist us. Rows ahead and behind us ran an attendant and were served. We asked again for a beer and were told they didn’t have it (these were all by the same attendant that was serving our area, who was liberally serving others in our area) We eventually got up to and went to the service station, where 5-7 other passengers were standing, helping themselves to beers in the carts and pouring themselves wine while flight attendants stood there chatting with them and continuing to ignore us. Eventually we were able to get ones attention and were able to secure two beers, after being told Mulltuple times that they didn’t have them, while other passengers were being served multiple at a time, or helping themselves to the beverage carts in the service areas. Staff was unprofessional and the entire flight was a battle for service. I have flown many 12+ hour flights and never had any stress or issues whatsoever, this was a new and frankly terrible experience. I am wishing my flight home was not with this airline, as I am afraid of a repeat."
Cons: "The food doesn’t taste good"
Pros: "Everything fine"
Pros: "Food was good. Flight attendants were good."
Cons: "Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing."
Cons: "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
Pros: "Nice clean plane"
Cons: "Very bad food boiled vegetable and meat with no taste at all. Most entertainment movies, music and video in Chinese language."
Pros: "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."
Pros: "Good for the price i payed!"
Pros: "No hassle check in and boarding."
Cons: "Meals were average. Rice meals are better than the noodles. IFE selection for US passengers could be better. No cell allowed after take off."
Cons: "Wverything else"
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Cons: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Cons: "Almost four hour delay to destination"
Cons: "The video selections had limited appeal to westerners."
Cons: "Beijing airport was under construction. There was long delay."
Pros: "Serving two meals"
Cons: "Coffee was bad"
Cons: "I got my baggage after 4 days from landing."
Pros: "Only boarding"
Cons: "No drunks like other flights"
Pros: "Short ride over to Phoenix, very nice trip"
Cons: "The fact that they closed the ticket counter 1hr and 10min before the flight left and I missed my flight! Then when I asked the man he said well you should always be an hour and a half early. To bad we are going home... I am a United States military member who was home on leave and this was my first time in La. such a horrible trip. I had to borrow money to rebook my flight."
Pros: "Nothing. Flew business class only and each time the service was mediocre at best. Food is good going to China, terrible coming back. Worst part was the crew. I've been a pilot and an FAA inspector; after confronting the crew about smelling smoke on board and asking why the smoke detectors had been disabled,they simply played stupid."
Cons: "Several safety violations. I wouldn't fly this airline again even if they paid me."
Pros: "When you are on a very long flight it would be nice to have a crew that is pleasant and nice . I will never fly this airline again. One of the many instance of rudesness from the crew was after a long while where I was sitting the person smelled so I saw an empty seat in the back and say there since no one was using it. The crew member rudely made me go back to my seat and indure 13 long hours uncomfortable"
Cons: "My luggage was not on the plane when I landed in destination even though I was at the airport at 5 in the morning and I didn't fly out at 8 at night... they went through my luggage taking all my brand new zippo lighter that was not even used yet stating that they had fuel in them which they confascated in China. There was no help where to go when you landed in Beijing. Didn't get my luggage til 3 days later delaying my travel"
Pros: "Nice choice in movies in English and Chinese on the newer planes. The older ones don't have tvs--that made for a long dreadful flight."
Cons: "The seats feel small, I felt like my knees were hitting the chair in front on me. The food was AWFUL and hugely lacking in alcohol choices for an international flight. Too many on board announcements. not enough water offered. Had to flag someone down multiple times."
Airlines flying to Hefei have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Hefei
Masks required on board, masks provided on flights to Hefei
Social distancing seating
Middle seats unavailable to book on flights to Hefei
Testing for antibodies, testing for symptoms for flights to Hefei
Waiving of change fees. Search flexible flights to Hefei