Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
Stuck on a plane for 6 hours due to a technical or mechanical issue.
Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.
The seats are very narrow. Communication regarding bids for better seating could be better
During the flight, the fleas biting me in the plane.
The crew and flight were amazing . However , my bag’s locker got broken and no refund provided . Everything else was amazing except this bad incident that ruined my experience
The seats are small and the movie selection was disappointing. However, the food was excellent and the cabin crew was attentive and kind.
Plane is super outdated, seats not that comfortable for business class. Lounge also out dated. They need to catch up to 2024. Don’t think I’d ever fly again.
Aircraft was new. Food so so, especially vegetarian was very disappointing.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
Friendly flight attendants and reasonable good food. Quick service throughout the trip.
I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now
The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.
The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection
Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.
The special need food was awful and gave no alternative.
The layover was very long. Other than that, great trip so far
Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.
They were all bad because SAS was at fault and cost me my time. I will never fly SAS again.
Staff was fine. But plane offers very few free services.
I couldn’t give an honest evaluation, because the Houston airport has a problem and I was stand up for several hours and after a long trip from Munich I feel really very tired
A couple flight attendants in business class had bad attitudes and provided poor service. They did provide drinks or refill drinks. They talked to certain passengers for long periods of time and ignored others.
I especially enjoyed having a lightly packed flight which enabled me and my wife to occupy a three seat area with nobody in the middle seat.
Fantastic experience once again flying with United! There was great communication from the cockpit and one of the flight attendants went out of her way to get my two little kids some special treats which elevated our travel experience coming home.
1) United economy seats barely recline. 2) I have yet to get United WiFi to work, after numerous flights.
Flight attendants need to know their plane. Seated in first row yesterday. The seat had about a 1 inch recline that was not adjustable. I don't appreciate being awakened to raise a seat that can't go any further forward and such a small recline is either irrelevant or the plane needs to be repaired. Not the way to treat any customer and especially the ones who have paid that level of money for the seats.
The experience was good overall; however, my United Airlines Mileage Plus Account didn't reflect my flights to Houston from Newark. In essence, my mileage rewards points do not reflect my actual travel. This should be corrected.
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Plane arrived an hour before departure. Plane was completely boarded and ready for push back when they decided they needed to change a tire. 1 hour delay on the plane when this could have been done before we got on the plane.
Franfurt bus brought us to the airplain and we were sitting in the bus for over half an hour! right by the airplain. No explanation. People were very frustrated. We all misse our connections in Gdansk. That extended our travels beyond 24h. Thanks Lufthansa!
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.
It was a safe and smooth flight. Members of the crew at the second level, business could have been more polite and engaging.
Our seats were not together - one on upstairs business class, the other nicer downstairs business class. Terrible!! A very nice agent worked hard with other passengers & got us upstairs together. Not ideal experience. Check in agent should have caught that! Asked about upgrade to first class for additional $2500 each. Refused upgrade saying we upgraded once already. We booked on business class to begin with so we’re NOT happy!!
Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was my experience w Kayak that was negative. I’m never using kayak again
Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.
They forced me to check my wheel bag because there was a full flight. This was very frustrating. I went out of my way when planning my trip to not have to check any bags. Usually, they ask people if they are willing to check a bag they do not force people. This felt like bad planning on the part of the airline.
Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
The online flight scheduler only assigned 3 hours to get from Gatwick to heathrow. This is not enough time for a normal transit between the two airports. I had to run and hire a taxi because the bus and train would take too long. After paying a 150 Taxi I arrived at the gate just before it closed.
Initially there was delays due to weather so we were grounded. Once we got off the ground, they were quick to turn of the seat belt sign and give us drinks and snacks. No complaints about the flight. It was very full.
Seats did not recline. That is none of the seats on the plane are designed to recline. If you want food you need to purchase it. We flew round trip Warsaw to London- both flights were late.
Crew was more interested on looking at their phones than welcoming passengers during boarding.
To take off on time but warned about a possible delay by enail which was good
