The check-in and flight crew employees are excellent. The flight was good and the seats were adequate.
The flights to and from Cincinnati were great at being on time for both, departures and arrivals. The planes could use some updating.
It was a dismal experience. The flight was delayed for 4 hours, and we spent hours in the plane, without air, during the summer. We were not provided with water, and the medical assistance was inadequate when it arose.
The landing the pilot was very smooth. The flight attendant was kind of rude.The boarding the plane in punta Gorda was not great made us wait out in the heat 😞
My exit seat was very comfortable Coffee was to be purchased but sodas free 😏
It was poor a four hour delay and no explanation for the delay. What’s a 35 dollars going to do. It also made me miss my car rental,
It was on time. Flight was comfortable. Staff was nice. It was the way a flight should always be.
The flight was very delayed (in BOTH directions - outbound and returning). The flight was very very cramped. The plane taxi'd on the runway for a really long time, and I got claustrophobic being in such a tight seat. The pilot and crew both indicated that we were going to make up lost time due to the delay, but the plane arrived LATER than expected.
A foot rest for short legged people and a complimentary water would be nice.
The employees at the check-in counter said my disabled wife and I were going to be separated even though we picked seating together when we bought our tickets. They told us my wife would be seated in row 2 and I would be in row 8, because we bought our tickets from a third party. Fortunately the flight crew said: "No, you two need to be together, we'll fix this." Then they seated us together. We are 75 years old and flying is a challenge for us, so we appreciate all the help we can get. Your flight crew was awesome with us, and with the children on our flight as well. Thank You Allegent Air Lines! 🙂
The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable
Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.
On-time, direct flight is great. Having one bathroom out of order was unfortunate.
I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.
The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.
Not too much it was pretty good all the way around
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.
Old dirty plane but great lie flat seats in business class
The seats cushion on my seat (exit row) needs to be replaced. It felt like I was sitting on a bar rather than a seat cushion. Also, I was in the middle seat and I sat next to an oversized guy (window seat) and he took up about 25% of my space. Otherwise, the experience was good. :)
