Pros:That the on-site office at the hotel, that we did not know was there, was easily able change our car pick up to her office from the airport. Saved us so much time! And that she was willing to do it!
Cons:It was a simple and easy process which was refreshing and greatly appreciated. I really couldn’t have asked for anything to be better.
Pros:LAX staff was great even at 12 midnight
8.0 Very good
Cons:I never received an emailed copy of my invoice.
Pros:The service at LAX was great
Cons:The santa maria location service was unwelcoming, on their phone the entire experience. Not given a choice of cars
8.0 Very good
Pros:Somewhat friendly on pickup. Great on dropoff.
Cons:Excellent from pickup to drop off 5 stars
2 locations in Lompoc
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Pros:Pick up was a breeze. Drop off a hassle with the construction and no one to guide you for the drop off.
Cons:Drop off needs work.
8.0 Very good
Cons:The screen was broken when we got into the rental and the drop off process was unclear when we got back to airport
Pros:The car was nice to drive and overall clean but did have a masked smoke smell to it.
Cons:The person at budget, in the airport on the 25th of March when we picked it up was horribly rude. We were 30 min late and pretty much told us we were out of luck that there was no car for us. We went to all the counters very scared as to be stranded and apparently was transfered to avis who were very friendly. When we got the car man from budget who was rude actually flipped us off because we pointed him out to the person dropping us off. Horrific customer service on the budget side
Pros:Convenient pick up location.
Cons:Cars were dirty. Enhanced cleaning? How about any? First car we picked up had mechanical issues was not drivable. Spent 25 minutes cleaning and disinfecting it. Had to return to get a different vehicle. No other car was available in the class, got a much smaller car with no modern amenities for the 6 hour drive. Spent another 25 minutes cleaning the car. No apology, no discount. Bad service, gross vehicles. -
Pros:Nothing. I thought the car was going to break down the entire time.
Cons:Smelly car with malfunction
Pros:Check in took longer than expected but check out was very efficient. Super happy to have gotten a sunroof.
Cons:The extreme extra charge to drop off at another location almost prevented using the rental at all vs other options. Also we were given a car low on wiper washer fluid.
Pros:Pick up and drop off was easy, no wait. Car was good enough.
Cons:The opening time for the office is 7:30, so I had to have the car an extra day to get on the road early. If the office was open at 7:00 would have been better. Also, I had hoped the car was a Mazda 3 because I have considered buying one, but they only had another vehicle.
Pros:The staff was great, the vehicle was better than expected and the price was very good.
Cons:The location was very difficult to find (poor signage) and tucked away from main roads making it harder to get to from the Amtrak bus drop off. Better signs and having a pick up service would have been very helpful.
Pros:Nothing. Horrible experience. I received a call at 840am about my 9am car rental stating that they overbooked vehicles and that they would not have my vehicle at all. No apology or offer for another vehicle. They said all vehicles were rented and tough luck and this was the "manager" who called me.
Cons:Communication. Why call 20 minutes before a reservation to say no vehicles and cancelled. Don't book it in the first place. Again, horrible service and no apology or alternatives offered by Hertz.
Pros:NOTHING AT ALL. HERTZ CALLED ME 1 HOUR BEFORE I WAS SCHEDULED TO PICK UP THE RENTAL AND TOLD ME THAT THEY DID NOT HAVE ANY CARS. THEY MADE NO ATTEMPT TO ASSIST ME IN LOCATING ANOTHER RENTAL AND WERE JUST VERY COLD AND UNCARING.
Pros:THE CAR WAS PERFECT
Cons:NOTHING, IT WAS PERFECT
8.8 Very good
Pros:Online rental, car was ready to go. Minimal paperwork with no wait. Exactly what I wanted.
Pros:Staff was very friendly and thorough.
Pros:Woman at sjc was very sweet and the process was very fast.
Cons:They are not at the Santa Maria Airport and did not answer the phone when I called. Enterprise should be taken iff the list. However, the woman at Hertz was very nice and helped me get a car.
Pros:the staff was nice it was high traffic time at the store not enough help long wait .
Pros:Was able to get comparable car to what I reserved. Super friendly staff.
Cons:Came damaged. Though it was out of their control.
Cons:My booking was for 1 day returning before 4pm Saturday night. I dropped off my car at 3pm. Less than 24 hours after renting. My rental should be equal or less than initially agreed upon charge. Location decided to close earlier than advertised business hours. My rental agreement specifically noted location hours as 4pm. Since location was closed at 3pm, I proceeded to drop off car keys in designated area as indicated. I also followed up with a call early morning ensuring all was received and bill was concluded. I was informed that renting location is charging me almost double of originally agreed upon amount. This is unacceptable and unethical and I refuse to condone this kind of business. I need to be charged fee similar to my price estimate.