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Cons: Seat didn’t recline...

Pros: Everything ran on time.

Pros: Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned

Cons: Lost of deposited money to tea nsportation due to delay plane arrival

Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Pros: The price

Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.

Pros: Arrived safely

Cons: Warm bus at the Reykjavik airport

Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible

Pros: The crew.

Cons: The time between flights.

Cons: Delay due to strike

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Cons: Time

Pros: Comfort and cleanliness of flight.

Cons: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.

Cons: No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed.

Pros: Food taste

Cons: No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time.

Pros: Efficient check in and polite crew.

Pros: Movies and tv were nice.

Cons: Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy

Pros: The crew was great.

Cons: The food was over priced for quality.

Cons: Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people.

Cons: We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good.

Pros: Everything was good except the long layover

Cons: Shorter layover

Cons: The entertainment choices needs updates and more varieties I believe.

Pros: Early morning flight so left on time and arrived early. Staff excellent.

Cons: Seats are grim like most European carriers in coach...

Pros: Got us there safely

Cons: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Pros: Great smooth flight, crew were friendly and many movies and shoes to choose from.

Cons: Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok.

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Pros: Excellent

Pros: Wonderful on board service from the crew

Pros: Good variety and quality meals during the flight as well as a super array of entertainment

Cons: The seats lack cushion so a 7 hour flight gets quite painfully after a while

Pros: The tv is good addition Comfortable chairs

Cons: Menu could have been improved

Pros: Great service

Cons: Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals.

Pros: Entertainment selection was nice.

Cons: Meal choices - only serving beef in economy was not great.

Cons: No wifi

Cons: no peanuts?

Pros: Yes

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Pros: The crew was very professional and courteous.

Pros: It was ok.

Cons: N/A.

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: Everything!

Cons: Remain awesome!

Pros: Nice helpful crew, plane was clean, arrived ahead of schedule

Cons: Nothing much

Pros: The airplane seats and entertainment were 150% bettter than American

Cons: The check in area felt cramped, understaffed and like a 4th rate airline

Pros: Boarding was very efficient. Flight attendants were helpful and kind and seemed to care.

Cons: We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo.

Cons: The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests.

Pros: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time

Cons: Everything was super. Really

Pros: Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded

Cons: Upgrade passengers that you make late.

Pros: the crew were so nice

Cons: not enough room between seats

Pros: Nice folks

Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Cons: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Pros: Good crew, food was good for airline food. Entertainment offerings were good.

Cons: Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats.

Cons: Provide earphones or headphones

Pros: Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement).

Cons: Great flight

Pros: Seats too small

Cons: Crappie entertainment. Never figured out how to login on phone,

Pros: Tap was great for the long flight

Pros: Everything. Flying First class is the only way to fly

Pros: Crew very good nice fligth too

Pros: Good movie selection

Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.