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Sat 12/16
Sat 12/23
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(Round-trip)
Airports
Origin
New York
$312
only
$312
Newark
$330
only
$330
Boston
$300
only
$300
Destination
Oslo
$300
only
$300
Wed, Feb 7
BOS
OSL
11h 25m
Mon, Feb 12
OSL
BOS
11h 30m
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 7 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
EWR
FCO
Okay 5.3

The seats were comfortable and the crew were polite.

Not the airlines fault for my biggest problem. My flight was delayed 4 hours because of security at the airport

LAX
CDG
Okay 4.6

Rude/ non helpful crew spoiled this flight.

Rude/ non helpful crew spoiled this flight.

CDG
JFK
Excellent 8.6

Plane super modern, speed of crew, comfort

Weight limit on the carry on

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

CDG
JFK
Okay 4.6

There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours.

Tue, Jan 23
EWR
OSL
9h 35m
Sun, Jan 28
OSL
EWR
10h 35m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

ZRH
KEF
Good 6.0

I liked the price of the trip. I only had one issue, and that was not knowing that I had to pay for the luggage. I had a backpack with me and I also had a 21 pound suitcase. More in new work I was told that I had to pay $95. But that was my fault because I did not do the reading properly.

Fri, Jan 19
JFK
OSL
7h 00m
Sat, Jan 27
OSL
JFK
17h 40m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

JFK
OSL
Excellent 10.0

Can't believe Norwegian is able to offer such cheap flight services with such phenomenal service. The plane was beautiful and clean and modern with entertainment and plenty of room. The attendants were amazing.

Really everything was great.

JFK
OSL
Excellent 9.6

Comfortable flight. There was plenty of great food. Just enough leg room for a tall guy. The crew was very nice and always walking around.

The screaming baby in front of me... but it's nothing you can really do about that.

JFK
OSL
Mediocre 3.6

The entertainment on board was literally the only thing on this flight that kept me from crying.

Norwegian airlines staff was absolutely horrible! We flew with them 3 times and all three trips we felt like we couldn't speak to the flight attendants without being barked at. We were on our honeymoon and excited to visit Norway. I forgot to open my window before landing and a flight attendant immediately snapped at me. I was still 1/2 asleep when I realized what they wanted. I apologized and she just stormed off. When they brought drinks around I asked how much and she said "everything costs money"... My husband just smiled and said thank you we're okay and we avoided the attendants at all costs. The seats were uncomfortable and a child kicked my seat the whole time while the man in front of me leaned his chair all the way back. (While this was not Norwegians fault I was too scared to request to move to an empty seat) boarding was unorganized and even the staff collecting tickets was was rude even when we wished them merry Christmas. We won't be flying with Norwegian again once we get home. They were over priced and completely disrespectful to ALL passengers.

JFK
OSL
Okay 4.6

Crew on board tried to be friendly.

Weight limit on our carry on bags made it basically impossible to carry anything on board. Had to check our luggage. Flight was delayed. Seats were so small and uncomfortable. Didn't specify that I was a vegetarian before the flight so I was fed chicken and told to pick out the salad and rice. Travel all the time and never had such a difficult time with an airline.

Sat, Jan 27
EWR
OSL
9h 35m
Sun, Feb 4
OSL
EWR
10h 35m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
LHR
Mediocre 2.0

See above.

Fri, Jan 19
JFK
OSL
7h 00m
Sat, Jan 27
OSL
JFK
17h 40m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Excellent 9.6

Comfortable flight. There was plenty of great food. Just enough leg room for a tall guy. The crew was very nice and always walking around.

The screaming baby in front of me... but it's nothing you can really do about that.

JFK
OSL
Excellent 10.0

Can't believe Norwegian is able to offer such cheap flight services with such phenomenal service. The plane was beautiful and clean and modern with entertainment and plenty of room. The attendants were amazing.

Really everything was great.

JFK
OSL
Excellent 9.6

A lot of leg room, and very professional crew. Quick boarding time and amazing comfort during the flght

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

JFK
OSL
Excellent 10.0

I loved the plane, really quiet, clean and pleasant to be in. Crew was also very kind and helpful

Tue, Mar 6
BOS
OSL
9h 10m
Sat, Mar 10
OSL
BOS
10h 25m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

KEF
EWR
Mediocre 3.0

Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight

I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

Fri, Jan 26
JFK
OSL
7h 00m
Tue, Jan 30
OSL
JFK
13h 10m
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

JFK
OSL
Mediocre 3.6

The entertainment on board was literally the only thing on this flight that kept me from crying.

Norwegian airlines staff was absolutely horrible! We flew with them 3 times and all three trips we felt like we couldn't speak to the flight attendants without being barked at. We were on our honeymoon and excited to visit Norway. I forgot to open my window before landing and a flight attendant immediately snapped at me. I was still 1/2 asleep when I realized what they wanted. I apologized and she just stormed off. When they brought drinks around I asked how much and she said "everything costs money"... My husband just smiled and said thank you we're okay and we avoided the attendants at all costs. The seats were uncomfortable and a child kicked my seat the whole time while the man in front of me leaned his chair all the way back. (While this was not Norwegians fault I was too scared to request to move to an empty seat) boarding was unorganized and even the staff collecting tickets was was rude even when we wished them merry Christmas. We won't be flying with Norwegian again once we get home. They were over priced and completely disrespectful to ALL passengers.

JFK
OSL
Excellent 9.0

The plane was beautiful and very modern, and the in-flight crew was very nice. Lots of space for carry-on baggage. You have to purchase meals in advance when you book your flight, otherwise you don't get much. But you can buy snacks and drinks on demand through the screen each passenger has.

The boarding process felt a little chaotic. They boarded the back half of the plane and then opened general boarding. People who knew about it lined up to wait to board for 45 mins before the flight began boarding... because the way it's done is so open. It doesn't create the most relaxing wait experience. But once I got on the plane, all was good. The check-in process was also a bit tiring too. There is no automated check-in option, so you have to stand in a really long line to get your boarding pass for international flights. Make sure you leave yourself plenty of time to check-in... especially given that there's a long security line next.

JFK
OSL
Excellent 9.6

A lot of leg room, and very professional crew. Quick boarding time and amazing comfort during the flght

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

Fri, Jan 26
BOS
OSL
9h 10m
Sun, Jan 28
OSL
BOS
10h 25m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

KEF
EWR
Mediocre 3.0

Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight

I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Tue, Feb 20
JFK
OSL
7h 00m
Wed, Feb 28
OSL
JFK
19h 10m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Excellent 10.0

Everything was wonderful from start to finish

Can't say I didn't like anything

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

JFK
OSL
Mediocre 3.6

The entertainment on board was literally the only thing on this flight that kept me from crying.

Norwegian airlines staff was absolutely horrible! We flew with them 3 times and all three trips we felt like we couldn't speak to the flight attendants without being barked at. We were on our honeymoon and excited to visit Norway. I forgot to open my window before landing and a flight attendant immediately snapped at me. I was still 1/2 asleep when I realized what they wanted. I apologized and she just stormed off. When they brought drinks around I asked how much and she said "everything costs money"... My husband just smiled and said thank you we're okay and we avoided the attendants at all costs. The seats were uncomfortable and a child kicked my seat the whole time while the man in front of me leaned his chair all the way back. (While this was not Norwegians fault I was too scared to request to move to an empty seat) boarding was unorganized and even the staff collecting tickets was was rude even when we wished them merry Christmas. We won't be flying with Norwegian again once we get home. They were over priced and completely disrespectful to ALL passengers.

JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

JFK
OSL
Mediocre 2.6

Was not aware this was a discounted airline. You even have to pay for water. I had a carry on but they told me I had to pay to check in bag. It was $65 usd for 1 bag!!! And the girl next to me on my flight had same weight and didn't pay. Never again.

Fri, Feb 2
EWR
OSL
9h 35m
Sun, Feb 4
OSL
EWR
27h 05m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
LHR
Mediocre 2.0

See above.

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

Fri, Mar 2
JFK
OSL
7h 00m
Mon, Mar 5
OSL
JFK
19h 10m
Trip: 4 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Okay 4.6

Crew on board tried to be friendly.

Weight limit on our carry on bags made it basically impossible to carry anything on board. Had to check our luggage. Flight was delayed. Seats were so small and uncomfortable. Didn't specify that I was a vegetarian before the flight so I was fed chicken and told to pick out the salad and rice. Travel all the time and never had such a difficult time with an airline.

JFK
OSL
Excellent 10.0

Everything was wonderful from start to finish

Can't say I didn't like anything

JFK
OSL
Excellent 9.0

The plane was beautiful and very modern, and the in-flight crew was very nice. Lots of space for carry-on baggage. You have to purchase meals in advance when you book your flight, otherwise you don't get much. But you can buy snacks and drinks on demand through the screen each passenger has.

The boarding process felt a little chaotic. They boarded the back half of the plane and then opened general boarding. People who knew about it lined up to wait to board for 45 mins before the flight began boarding... because the way it's done is so open. It doesn't create the most relaxing wait experience. But once I got on the plane, all was good. The check-in process was also a bit tiring too. There is no automated check-in option, so you have to stand in a really long line to get your boarding pass for international flights. Make sure you leave yourself plenty of time to check-in... especially given that there's a long security line next.

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

Wed, Feb 7
BOS
OSL
9h 10m
Mon, Feb 12
OSL
BOS
10h 25m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
LHR
Mediocre 2.0

See above.

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

KEF
EWR
Mediocre 3.0

Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight

I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

Sun, Mar 4
JFK
OSL
7h 00m
Sun, Mar 11
OSL
JFK
17h 05m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

JFK
OSL
Good 7.3

Not everyone was offered food or drinks. I had food and drinks. But my friend who sat besides me didn't get anything.

JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

JFK
OSL
Mediocre 2.6

Was not aware this was a discounted airline. You even have to pay for water. I had a carry on but they told me I had to pay to check in bag. It was $65 usd for 1 bag!!! And the girl next to me on my flight had same weight and didn't pay. Never again.

JFK
OSL
Excellent 9.6

Comfortable flight. There was plenty of great food. Just enough leg room for a tall guy. The crew was very nice and always walking around.

The screaming baby in front of me... but it's nothing you can really do about that.

Thu, Feb 8
EWR
OSL
9h 35m
Sun, Feb 11
OSL
EWR
10h 35m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
EWR
Mediocre 3.0

Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight

I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

Tue, Jan 16
JFK
OSL
7h 00m
Tue, Jan 23
OSL
JFK
13h 10m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Mediocre 2.6

Was not aware this was a discounted airline. You even have to pay for water. I had a carry on but they told me I had to pay to check in bag. It was $65 usd for 1 bag!!! And the girl next to me on my flight had same weight and didn't pay. Never again.

JFK
OSL
Excellent 9.6

Comfortable flight. There was plenty of great food. Just enough leg room for a tall guy. The crew was very nice and always walking around.

The screaming baby in front of me... but it's nothing you can really do about that.

JFK
OSL
Excellent 10.0

Can't believe Norwegian is able to offer such cheap flight services with such phenomenal service. The plane was beautiful and clean and modern with entertainment and plenty of room. The attendants were amazing.

Really everything was great.

JFK
OSL
Okay 4.6

Crew on board tried to be friendly.

Weight limit on our carry on bags made it basically impossible to carry anything on board. Had to check our luggage. Flight was delayed. Seats were so small and uncomfortable. Didn't specify that I was a vegetarian before the flight so I was fed chicken and told to pick out the salad and rice. Travel all the time and never had such a difficult time with an airline.

JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

Mon, Feb 19
BOS
OSL
9h 10m
Mon, Feb 26
OSL
BOS
10h 25m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
ZRH
KEF
Good 6.0

I liked the price of the trip. I only had one issue, and that was not knowing that I had to pay for the luggage. I had a backpack with me and I also had a 21 pound suitcase. More in new work I was told that I had to pay $95. But that was my fault because I did not do the reading properly.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

KEF
EWR
Mediocre 3.0

Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight

I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

Sun, Jan 21
BOS
OSL
10h 05m
Wed, Jan 31
OSL
BOS
17h 30m
Trip: 11 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 7 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
BOS
LGW
Excellent 10.0

The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!

It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future.

KRK
OSL
Mediocre 2.0

$260 charged to check in two suitcases.

CDG
JFK
Okay 4.6

There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours.

BOS
OSL
Excellent 8.0

Norwegian Airlines lost my luggage, but did deliver it to my hotel same day.

JFK
LGW
Excellent 10.0

new planes, clean, easy boarding.

For the price, everything was great.

Tue, Feb 20
BOS
OSL
9h 10m
Sun, Feb 25
OSL
BOS
26h 55m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
LHR
Mediocre 2.0

See above.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

Tue, Jan 23
JFK
OSL
7h 00m
Sun, Jan 28
OSL
JFK
17h 05m
Trip: 6 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 23 reviews
Boarding
7.2
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
OSL
Excellent 9.6

Comfortable flight. There was plenty of great food. Just enough leg room for a tall guy. The crew was very nice and always walking around.

The screaming baby in front of me... but it's nothing you can really do about that.

JFK
OSL
Excellent 9.0

The plane was beautiful and very modern, and the in-flight crew was very nice. Lots of space for carry-on baggage. You have to purchase meals in advance when you book your flight, otherwise you don't get much. But you can buy snacks and drinks on demand through the screen each passenger has.

The boarding process felt a little chaotic. They boarded the back half of the plane and then opened general boarding. People who knew about it lined up to wait to board for 45 mins before the flight began boarding... because the way it's done is so open. It doesn't create the most relaxing wait experience. But once I got on the plane, all was good. The check-in process was also a bit tiring too. There is no automated check-in option, so you have to stand in a really long line to get your boarding pass for international flights. Make sure you leave yourself plenty of time to check-in... especially given that there's a long security line next.

JFK
OSL
Good 7.3

Not everyone was offered food or drinks. I had food and drinks. But my friend who sat besides me didn't get anything.

JFK
OSL
Okay 4.3

I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service.

Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!

JFK
OSL
Mediocre 3.6

The entertainment on board was literally the only thing on this flight that kept me from crying.

Norwegian airlines staff was absolutely horrible! We flew with them 3 times and all three trips we felt like we couldn't speak to the flight attendants without being barked at. We were on our honeymoon and excited to visit Norway. I forgot to open my window before landing and a flight attendant immediately snapped at me. I was still 1/2 asleep when I realized what they wanted. I apologized and she just stormed off. When they brought drinks around I asked how much and she said "everything costs money"... My husband just smiled and said thank you we're okay and we avoided the attendants at all costs. The seats were uncomfortable and a child kicked my seat the whole time while the man in front of me leaned his chair all the way back. (While this was not Norwegians fault I was too scared to request to move to an empty seat) boarding was unorganized and even the staff collecting tickets was was rude even when we wished them merry Christmas. We won't be flying with Norwegian again once we get home. They were over priced and completely disrespectful to ALL passengers.

Thu, Feb 22
EWR
OSL
9h 35m
Sun, Feb 25
OSL
EWR
27h 05m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

KEF
LHR
Mediocre 2.0

See above.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

*
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