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Pros: "Quick and courteous service"

Pros: "It's Swiss!"

Pros: "Great service, very good selection of on-board entertainment"
Cons: "Long delay in boarding and take off was not addressed in any kind of announcement. Food is average"

Cons: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Pros: "Your crew was excellent and attentive. Nice difference from most US domestic airlines"

Pros: "Crew were courteous and competent."
Cons: "No leg room; no head room when seat in front was reclined. Very uncomfortable. Food was also mediocre; expected better from a non-US carrier."

Cons: "Instead of Florence due to weather the flight landed in Pisa. We wanted for an hour and no Swiss representative came out. We had to pay for our transportation from Pisa to Florence. How do we get the reimbursement. I had requested our hotel at Florene to pick us up at Florence airport so they charged us too. Very poor service by Swiss air and it's not the first time that it has happened."

Cons: "All was great!"

Pros: "Nothing."
Cons: "Called ahead to book a special seat because of a back problem -- gave my credit card to the customer service agent, who assured me that all was in order, but when I arrived at the airport the day of the flight all information relating to this special reservation was gone...nowhere in the system. My complaints were met with nothing but rudeness by the Swiss Air employees at JFK. I then called Swiss Air, who confirmed that it was their error, but they told me that there was nothing that they could do, even when I asked if they cared that they were losing my business, they showed that they did not care at all. Never flying Swiss Air again."

Cons: "Our stewardess was not the friendliest!"

Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."

Cons: "The food is good k"

Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."

Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"

Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Cons: "Actually making the flight"

Cons: "Movies , Wi-Fi , Live Shows"

Cons: "On time"

Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."

Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."

Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."

Pros: "Great staff and air flight attendants"

Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"

Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."

Pros: "Nothing"
Cons: "Delayed, bad entertainment system, lost our luggage"

Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."

Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."

Cons: "The way the movies, needed extra parts. No touch screen"

Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."

Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"

Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."

Pros: "Everything except the seats."

Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."

Cons: "The flight was delayed by 85 minutes from Newark to Zurich"

Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"

Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"

Cons: "It was very late, with us on it."

Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."

Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."

Pros: "Friendly Staff"
Cons: "N/A"

Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."

Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "None."

Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"

Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Cons: "Nothing"

Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."

Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."

Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"

Cons: "Seating and foot space was uncomfortable to me."

Pros: "i am glad that i got there safely and ahead of time"
Cons: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"

Pros: "i liked the borading line already lined up in the different groups"

Pros: "Terrific food in economy and comfortable seat"

Pros: "Crew was nice on plane and they were trying to keep us filled with food and water."
Cons: "Horrible desk staff! Why would any airline refuse to allow a customer with kids on the plane a little sooner to allow for more time with organizing ourselves and kids. It's already intimidating to fly let alone internationally and for them to make us wait until our boarding time is inconsiderate. Plus united air had the absolute smallest and uncomfortable. I could not move and let along our poor toddler was cramped up. Our newborn was ok but it's like a 2 seat turned into 3 seats! Horrie."

Pros: "Free inflight movies thats about it.."
Cons: "Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!"

Pros: "On time and clean"
Cons: "Small amount leg room"

Cons: "I am 6feet6inches tall. It enough leg room"

Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Cons: "This was an old aircraft and had a 4 hour delay at Newark due to mechanical problems, causing a return to the gate, deplaning, and then getting back on board. I fly Lufthansa to AVOID this kind of mess. No one spoke the different languages of the passengers (specifically Italian) even though there were some thru-passengers from Munich to Bari. Poor communications during the process. Sometimes just COMMUNICATING WELL seems to make the problem smaller. Not well handled."

Pros: "It was all OK"
Cons: "My very tall husband was uncomfortable for 8 hrs We had called Lufthansa specially to get more leg room and we're assured it by CS rep and we paid for it. Imagine out dismay when he was squished on. We could do nothing but will not fly Lufthansa again when this tip concludes. Bet we don't get our money back either"

Pros: "Good enough."

Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Cons: "Flight delayed and I missed connection"

Pros: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."

Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."

Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"

Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"

Pros: "They give you food in this airlines. Crew was nice always serving drinks."

Pros: "Excellent"

Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."

Cons: "More tasty food."

Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"

Cons: "Great airline"

Cons: "Tight seating"

Pros: "Everything"
Cons: "Nothing"

Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Review for Eurowings"

Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Cons: "nothing"

Cons: "The flight was delayed twice and the gate was changed..."

Cons: "Too hot on plane but food was more ham expected and drinks were appreciated"

Pros: "Boarding was fast. Lots of bathrooms."
Cons: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"

Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Pros: "I said everything in another evaluation"

Cons: "No room for my knees."

Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."

Pros: "Fight attendants' courtesy"

Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"

Pros: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."

Pros: "The crew was very nice and the food was good. Very uneventful, easy flight."
Cons: "Definitely not enough leg room"

Cons: "Needed more option in sports. Specifically Cricket"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Cons: "The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did."

Pros: "2 hours delayed in Munich"

Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."

Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Boarding was very fast since we were traveling with Little ones. Food was good. Movie selection was good too."
Cons: "Waiting for flight take off, seats in the economy class not comfortable"

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"

Pros: "Flat bed seats 747 upper deck"
Cons: "Lost my luggage for 7 days"

Pros: "The food was surprising good, especially the Japanese meal. The flight attendants were pleasant. Long flight but at least the entertainment choices for movies were good. I'm happy the provided snacks in the galley and walked around cabins offering water and drinks often."
Cons: "The plane was a bit dated without electrical outlets and a dated entertainment system. The earphones seemed cheap"

Pros: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Cons: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Pros: "The service is very good.Crew is very nice and flight on time."

Pros: "the hostess was nice"
Cons: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Pros: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Cons: "Seating in business class is bad. If you have window seat, you have to cross passanger next to you (you don't need to on Swiss, Lufthansa or Cathay Pacific), there is very few privacy comparred to other airlines and my seat was just terrible for sleeping, did not go flat completely and was way less comfy for sleeping than with other airlines. Plane was an older 747. I will not flight long hault with KLM again."

Pros: "on time, luggage arrived."
Cons: "uncomfortable. No actual food or entertainment."

Pros: "Crew was very friendly and helpful"
Cons: "tight seats"

Cons: "Cramped space; my back still hurts Entertainment system did not work; only L-sound and poor visibility screen. The worst airline food I have aver been served."

Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Perfect"
Cons: "Nothing. Flight was amazing"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Information on arrival time was not correct"

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "very nice crew"
Cons: "my baggage was lost"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Quick flight"

Pros: "All good"

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Cons: "Not enough leg room"

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Cons: "We did not get two of baggage at the destination."

Pros: "Great service"

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Cons: "Food"

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"

Pros: "The flight was great."

Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Lost my luggage."

Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."

Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"

Pros: "The crew was very careful"

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Pros: "Service and crew are great"
Cons: "Seats"

Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Cons: "Tiny uncomfortable seats."

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."

Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Pros: "Nice staff, very professional and helpful."

Pros: "Ok"
Cons: "Nothing"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Cons: "Screen broke half way through flight. Food was poor"

Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Cons: "Flight cancelled because of weather"

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Cons: "I was asked to change my seat repeatedly"

Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"

Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Cons: "only there were del;ay at JFK"

Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Cons: "They lost my luggage"

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "The food, the facilities, the seat, everything."

Pros: "The plane is roomy and bright"
Cons: "N/A"

Pros: "Smiling, quick, courteous"
Cons: "Had to pee right after turbulence no time for bathroom"

Pros: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Cons: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."

Pros: "Food"
Cons: "Touch screens"

Pros: "Complimentary entertainment"
Cons: "Major delays"

Pros: "renovated cabin"
Cons: "delay, boarding somehow inefficient"

Pros: "Females flight attendance were mean , rude and careless. Our seats were dirty and the trays from the seats were disgusting, the seat in front to me was damage so the lady in front to me got me stock on my seat for the whole trip, i asked crew if thry can tell her to move lil forward cuz i needed to get up to bathroom after 5 hrs in a plane , flight attendanr say : no, try to jump"...the food was disgusting, chicken with God knows what it looks like vomit. Everything in that flight was horrible."
Cons: "Flight attendance services, food, seats and tables were dirty with stains etc."

Pros: "That it was not an Air France operated flight. Crew were kind and helpful. Seating was very comfortable, and everything was on schedule."

Pros: "The food was fantastic and the service too"
Cons: "The delay in Paris"

Pros: "clean. Seat covers nice and clean. furniture color scheme pleasant."
Cons: "1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown."

Pros: "Comfy seat, excellent food. Good variety of drinks. But it depends on the aircraft, there are still those with old business class interior and they don't offer that much comfort."

Pros: "flight attendant was professional"
Cons: "he flight was delayed for over 3 hours On top of the delay we were on the runway for over 2 hours Our luggage was not delivered after 2 entire days. After receiving our first two bags, the third bag is not not delivered (3 days without our clothes. This is the bag we paid an additional 100.00 for. On the trip over, the entire row of seats did not have the monitors working and the light could not be turned off (bright error screen on the entire 7 hour flight. After being stuck in New York (reasons beyond Delta's control so we are understanding of that) however the Delta airport crew (3 different sources, continued to give us the wrong information resulting in us staying in the airport an additional 2 hours after everyone else had left. Finally went to a 4th person who was able to resolve the issue within 5 minutes. This was the worst flight experience in my entire 50 years on earth. The level of incompetence with some of the Delta airport staff is beyond excusable. Even after our issue was resolved, the worse two of the lot were still giving out wrong information to passengers telling them there were no hotels in ALL OF NEW YORK and they would have to stay in the airport."

Pros: "Service is good, they are always smiling and willing to help you in everithing"
Cons: "Sits do not recline very much, which makes the flight very uncorfortable, even more when it is overnight. Entertainment screen system is old."

Pros: "The title says it all"

Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."

Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"

Cons: "I did not like the food"

Pros: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Cons: "Cramped seating area, but I did have an extra seat next to me."

Cons: "very very short layover at London, had to run to the gate and almost didn’t make it. Only one of our two bags made it to Dublin. Not happy at all. Not sure if I will be booking with kayak again."

Cons: "1 week prior to departure I found my itinerary was cancelled as I could not find it under my flights - no email notification to either traveling party - TERRIBLE - all data in the computer under profile correct. It took two hours on the phone to fix things and the wanted to charge more as seat rates went up"

Pros: "Very smooth and fast."
Cons: "Food"

Cons: "I did not like"

Pros: "Everything thank u"

Pros: "Good attitudes"
Cons: "N/a"

Pros: "The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night."
Cons: "Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways."

Pros: "Good food and service once on flight and again fixed connections before landing"
Cons: "Terrible boarding experience. Rude gate workers and almost two hour delay because of it"

Pros: "Food was OK"
Cons: "Seats are very narrow, distances between rows very short.’"

Pros: "Entertainment and space."
Cons: "Seat cushioning, and food quality."

Cons: "I thought the seats we were not comfortable"

Cons: "My suitcase got stuck in London, now I have to chase it..."

Pros: "Ease of booking flights and you get what you paid for.. excellent!"

Cons: "Very cramped and overcrowded."

Pros: "everyone was very nice. We were on time"
Cons: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"

Pros: "Seats were pretty comfortable. Food was quite good. Crew were helpful."
Cons: "See above."

Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Cons: "Nothing"

Cons: "Announcing gate information only 45 minutes before departure and having only 25 minutes to get there before gate closing is very inconvenient and nerve wracking."

Pros: "The A380 is quiet and is less suceptible to turbulence than smaller planes. Climate was comfortable."
Cons: "The seats are close together and there wasn't enough legroom for me, I'm 6'2". The seat pockets are a. It small and it was hard to fit my iPad Pro."

Cons: "The hour + delay leaving LAX AND DELAY again on landing"

Pros: "The staff is friendly and were genuinely doing their best withwhat they had"
Cons: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"

Cons: "luggage didnt arrive"

Pros: "Great selection on entertainment and the flight attendants were very attentive."
Cons: "I'm accustomed to another airline that gives a bit more seat space and you can order snacks often."

Pros: "We were on time."
Cons: "Cramped, crowded. Could not walk around. Stingy on water, beverage. Air quality was poor. Flight made me cramped and sick from small seat and non-movement."

Cons: "Airplane food"

Pros: "Liked the private bin to hold personal belongings in."
Cons: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."

Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"

Cons: "Nothing that was good."

Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"

Cons: "It was actually a flight operated by American Airlines, and I am done with this company. Not comfortable, rude staff and more than average food."

Pros: "We paid extra ($260) to sit on top.The arrangement was nice. I had a panic attack because I felt stifled and my asthma was bad because the lady in front of me put new perfume on each time she went to the restroom. Staff helped keep me on the galley and talked to me to keep me calm. The stewardess was from Spain, but I've forgotten her name. Nice lady."
Cons: "Late. Flight left late out of LAX. We missed our connection...again. We've taken BA many times and always get stuck in London. You have to be bussed everywhere and go through security again, even in the same terminal! We ended up up in the International Holding Pen for 4 hours waiting for the next flight with 2 small kids. Again. Last time we received €800 for our inconvenience. This time we got £20 for food for a family of 4. Yuck."

Pros: "I especially liked our seats (we were in the exit row and had plenty of leg room); the crew, and the food."
Cons: "What we didn't like couldn't be helped: there were crying babies and a snorting gentleman."

Pros: "Hello I saw charged the ticket twice !!!! Thank you"

Pros: "Nice spacious seats"
Cons: "That you checked my carry-on"

Cons: "No wifi"

Cons: "Seats were very tight and cramped."

Pros: "onboard movie selection vegan special meal"
Cons: "legroom is very limited. Seats recline too much so the person in front is in my lap and cabin crew scolded me not the person leaning into me."

Pros: "We were like sardines caned for 8 hours. Horrible American Airlines airplane. Lesson learned for next time."

Pros: "However im still missing my checked luggage."

Pros: "Airbus 380 is just a larger sardine can. BA fills it as much as possible, little room. Food was so and so, arrived half frozen.... BA has gone down from what it used to be."

Pros: "Legroom good, entertainment system had a vast choice of films, TV and music, food tasty. Seats very comfortable. Very pleasantly surprised."

Pros: "even though i forgot to order my vegan meal the staff prepared a salad for me to enjoy"

Cons: "It was over an hour late."

Pros: "Gate staff controlled the gate area with regard q'ing an priority boarding. Cabin crew were friendly and professional. Flight departed on time and arrived early Breakfast was server 75 minutes prior to landing, allowing for a longer sleep."
Cons: "Old cabin , old IFE , old seats Arrived early , even with the usual Heathrow stack, held up parking at gate due to departing aircraft in the T5 Cul de sac"

Pros: "Overall experience was great"
Cons: "Seats were a little uncomfortable"