Great Lakes Airlines continues to impress with friendly and personalized services. Great example of a small business fulfilling a niche market and doing it well.
Great Lakes has provided a great opportunity to people traveling into and out of the Prescott area. So much easier than going all the way to Phoenix, and BAM! Instantly you can reach Los Angeles in a super-convenient 90 minutes. What more can you ask for? But there is more! GL brings that small-town feeling to the impersonal world of airline travel; even moreso than Southwest, the GL employees seem to treat passengers with genuine courtesy, care and concern. All for prices that you just can't beat. Top Notch.
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
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