The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!
2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it
For such a classy airline, they have terrible coffee and tea
No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual.
The service was excellent - warm, friendly and helpful
Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )
Service was even better on the second leg of the trip and the leg room and seat were very comfortable.
More new release movies would have been good.
On Time. Courteous crew, great service
Comfortable seats, good food, decent wines, inexpensive tickets
No inflight entertainment. Very little leg space
Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth
Un-organized boarding with late gate change
I had to stay at Beijing for overnight and took a flight the next day.
Level of Service
Level of Service
Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.
The aircraft crew was nice
The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.
|Flights Arrive in||Quanzhou Jinjiang|
|Flights Depart from||United States|
|Airlines||China Southern, Philippine Airlines, Air China|
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