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Pros: "The crew was great and entering and exiting the plane was quick."
Cons: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."

Pros: "Crew was amazingly nice, friendly and very helpful..."
Cons: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."

Pros: "The crew was super friendly."

Pros: "On time"

Cons: "JAL LAX Ground staff. Not helpful."

Pros: "The food and legroom"
Cons: "More movies :)"

Pros: "Pretty much everything"
Cons: "Nothing"

Pros: "Politeness."

Pros: "Staff are the best of all airlines I have been in."

Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"

Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"

Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."

Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."

Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."

Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."

Pros: "Wonderful Crew."

Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."

Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"

Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."

Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Cons: "Nothing."

Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."

Pros: "Service"
Cons: "Food, especially before landing"

Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."

Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"

Pros: "Food & entertainment"

Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."

Pros: "Nothing"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"

Pros: "Food, entertainment options, friendly staff"
Cons: "Beverage size could be more"

Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."

Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"

Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."

Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."

Cons: "Not much leg room"

Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."

Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."

Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."

Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."

Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"

Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"

Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"

Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"

Pros: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Cons: "Cannot say there were any negatives."

Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"

Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."

Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."

Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"

Pros: "Excellent cabin crew."
Cons: "No in-flight entertainment, economy seats are narrow."

Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."

Pros: "the food was god. the crew was very accommodating"

Cons: "Better seats and food. More water please"

Pros: "Crews were great. They worked fast and helpful."

Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."

Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."

Cons: "Seats are a little narrow near the window."

Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."

Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

Pros: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."

Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."

Pros: "Great service, great flight"
Cons: "Warm not much as."

Pros: "The food and courteous flight attendants."

Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Cons: "None"

Cons: "The business lounge in honolulu"

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Cons: "The food was not as good as in my previous flights."

Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."

Pros: "Not crowded"

Pros: "Comfortable seats, very friendly staff."

Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."

Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Cons: "Small seats, what do you expect from economy."

Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."

Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"

Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"

Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."

Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."

Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."

Pros: "leg room!"

Pros: "It was an awesome flight, very nice and great service,"

Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."

Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."

Pros: "EVERYTHING!"

Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "nothing"

Pros: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Cons: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."

Pros: "Young, pretty, and charming stewardesses. :-)"

Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."

Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"

Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"

Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."

Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."

Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."

Pros: "Service is good"

Pros: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Cons: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."

Pros: "Clean and spacious seat"
Cons: "Lot of Chinese passengers and they are no lousy and rode."

Pros: "Good aisle seat given & very good food selection and in flight crew service"
Cons: "Better organize boarding sequence, I notice the space limitation in the line for boarding."

Pros: "The crew from Taipei to BKK were very helpful and pleasant to deal with. The flight attendants paid attention to my mom who needed wheelchair to get the immigration. The airport staff in Taipei were very efficient in taking the passengers who needed wheelchair assistance to their connecting gates!!"
Cons: "Not sure if it’s because of the language barrier but l found one flight attendant to be rude in talking to some elderly passengers. However, the rest of the crew were pleasant"

Pros: "On time departure and arrival"
Cons: "The food"

Pros: "The food was pretty good and the crew was very attentive. Checking was easy."
Cons: "Nothing really."

Pros: "Quality of food was good"

Pros: "Good food and friendly crew."

Pros: "Bigger space for legs room"
Cons: "The food"

Cons: "Space between seats - boarding time - food quality"

Pros: "The crew was awesome! Will definitely do EVA again!"

Pros: "Everything are good"

Cons: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."

Pros: "on time"

Pros: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Cons: "The low fat dinner was pretty bland. Also, the seats did not really recline"

Cons: "The food was sad and mushy."

Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"

Pros: "Service was great and plates of food were delicious."

Pros: "Great seats!"

Pros: "Pleasant looking"
Cons: "Very rude to customers Not friendly Shouts at passengers Overall, not passenger friendly with no customer care skill set"

Pros: "Timing of light dimand meals"
Cons: "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"

Pros: "So so sevice"
Cons: "Not that friendly and almost missed connecting flight Taipei to Hong Kong. Flight departure was delayed about 40 mins and I had only 25 mins to catch the flight and no one helpful when I asked two flight attendants."

Pros: "Loved the airline. Flight attendants in economy were the best I've encountered"
Cons: "Some more clarity on carry-on limits would be helpful as would participating in TSA Precheck for US travelers."

Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."

Cons: "Boarding pass"

Pros: "A bit spacious seat in economic class"
Cons: "Too crowded due to 4 airlines come together"

Pros: "Puntuality"

Cons: "Salad dressing tasted weird."

Pros: "Onboard foods and entertainment are good."
Cons: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."

Pros: "Good.service n clean. staffs are helpful.Will recommend to friends"
Cons: "On my flight they are few crying babies could' not relax.Babies take turn to cry."

Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."

Pros: "Liked the way they do their boarding Comfortable flight"

Pros: "Staffs are all very polite and well mannered"
Cons: "Nothing"

Pros: "The movie selection was ok. Could be better."
Cons: "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."

Pros: "Was given emergency exit seating. .. More leg room. .."
Cons: "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."

Pros: "I enjoyed the movies, the food was good, and services"

Pros: "The flight attendants were on point and very well trained. Decent legroom in Economy class and decent inflight entertainment. Flight on tune and boarding was seamless. Will fly EVA air again."
Cons: "Food was decent but could have been better. Entertainment was ok but could have used more choices. Not much too gripe about though."

Pros: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Cons: "i answered this already"

Pros: "terrible boarding crew"

Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"

Pros: "Food is great, with good selection between chinese or western meals. It was nice to have the menus printed. Flight attendants were very courteous and friendly"

Cons: "The seats on the SFo -Tapei flight were very cramped."

Pros: "cheap airfare that includes check-in baggage, clean restrooms"
Cons: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"

Cons: "Take height and weight when booking flight."

Pros: "The boarding was easy and the planes were on time"
Cons: "The movie/TV selection was not very good and the weight limit for an international flight was very low."

Cons: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."

Pros: "Efficient boarding of the plane"
Cons: "seat was too narrow & there were no upgrades available."

Pros: "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
Cons: "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."

Cons: "Departure delay 45 min with no reason told"

Pros: "Crew was nice. Having an empty seat next to me helped. But a 13+ hour flight in economy can only be so good."
Cons: "No issues really!"

Pros: "Crew was great and food was nice!"

Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."

Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."

Pros: "The crew was very friendly."
Cons: "Seats can get better."

Pros: "So welcoming and so caring"
Cons: "Food"

Pros: "Crew was amazing"

Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."

Pros: "The crew provide good service but personally i did not like the food that could be lot better."

Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"

Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."

Pros: "The food its disgusting"
Cons: "Better service and better food"

Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"

Pros: "From new York to Doha flight seats are not that comfortable."

Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."

Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"

Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"

Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."

Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"

Pros: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Cons: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."

Pros: "Excellent service..!"

Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"

Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."

Pros: "Worst customer service"

Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"

Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"

Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."

Pros: "Everything"

Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."

Pros: "Professional courteous friendly and communicative"

Pros: "Okay"
Cons: "Okay"

Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."

Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"

Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."

Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"

Pros: "Services"
Cons: "Food"

Pros: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Cons: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."

Pros: "Everyone on duty!!"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"

Cons: "Ran out of meal options in both flights"

Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."

Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."

Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."

Pros: "The staff was good and food as well had a great trip"

Pros: "One of the best cabin crew. Curtious, friendly, helpful and we're always available in the cabin."

Pros: "Good entertainment system, nice selection of movies. Very tasty vegetarian meals. Nice amount of recline on seats."
Cons: "After selecting seats in advance and reconfirming the day before flight upon check in, on arrival at airport our seats had been reassigned to the absolute worst seats on the airplane. The service was not good, with dirty food trays being left in front of us for over an hour at a time, service request call buttons going unanswered, and no beverage service until long after meals were served. Seats very firm for such a long flight. While meals were very good, snack options were terrible."

Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."

Pros: "Everything"
Cons: "Nothing"

Pros: "Crew name Sachi was excellent customer service."

Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."

Pros: "One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway."
Cons: "Did not like anything about this flight!"

Pros: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Cons: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"

Pros: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Cons: "Flying on United one of the legs of my vacation!!"

Pros: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Cons: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"

Cons: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"

Pros: "Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you"
Cons: "The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving."

Pros: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"

Pros: "Loved the meal"
Cons: "Nothing"

Pros: "positive, friendly staff"
Cons: "lack of ability to select seats from mainland to hawaii on both flights."

Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"

Pros: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Cons: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."

Pros: "There was a female pilot"
Cons: "Staff was not friendly. Too many announcements. Food inedible."

Pros: "Staff was very friendly"
Cons: "You had to pay for movies"

Pros: "We love Hawaiian Airlines. It is by far the best airline to get to Hawaii. Maui is my home so I fly to and from here a lot and have experienced many different airline companies. Do yourself a favor and fly Hawaiian."

Cons: "The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate."

Pros: "Surprise lunch with wine, gratis--like airlines used to be!"

Pros: "Crew"
Cons: "Too crowded, lousy food"

Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."

Pros: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Cons: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."

Pros: "The tropical twist to the food served on board."
Cons: "No in flight entertainment"

Pros: "The flight crew are friendly and helpful. Got to our destination on time, free hot meal and glass of wine was much appreciated!"
Cons: "I flew with Hawaiian 6mos prior and I had nothing but rave reviews. I should have figured free entertainment was a thing of the past, now you also have to pay additional for a blanket."

Pros: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"

Pros: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Cons: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."

Pros: "Service"
Cons: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."

Pros: "Love the preloaded Ipads in first class. Not sure what entertainment was in coach."

Cons: "the one hour delay"

Pros: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."

Pros: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Cons: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."

Pros: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Cons: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"

Pros: "Very nice helpful people at Hawaiin airlines"
Cons: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"

Cons: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."

Pros: "Food"
Cons: "Nothing"

Pros: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Cons: "Nothing."

Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."

Pros: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Cons: "I wish there was at least two snack services throughout the 5 hour flight."

Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."

Pros: "Relaxing and free tv."
Cons: "Very hospitable ."

Pros: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Cons: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."

Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"

Pros: "Some really good Hawaiian nationalist documentaries! Great to watch, great that they were free. More real Hawaiian stuff! Food AND Wine included was really a plus. It takes you back to how flying used to be, and certainly seemed to keep everyone settled down on what could be a long flight otherwise. It certainly helps where the small seats are concerned- you sit still & feel pampered. Pre- brewed tea A GREAT way to go, as a teabag in a tiny cup of non boiling water doesn't work & it must be more work for the staff to juggle it."
Cons: "I know there MUST be a technical reason for the long slow winding approach to Kahului, but it was really rough on my wife and made her sick - twice, as it took so long- after such a good flight. I know probably unavoidable, but had to say."

Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"

Cons: "Pay for ipad"

Pros: "Atmosphere at board during the flight"

Pros: "Atmosphere, service."
Cons: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."

Pros: "I travel extensively for work and am quite used to the drudgery of poor equipment and exhausted flight attendants. But, not so with Hawaiian Airlines. From the new A330 airplane to the gentleness of the staff, what a pleasant surprise. I was expecting to board a bucket of bolts and anticipated the customer experience to be sub par just because I didn't think they had the volume to merit the equipment and properly trained personnel. Boy, I couldn't have been more wrong. That airplane was a Cadillac in the air and the flight attendants were genuinely kind. Well done Hawaiian Airlines. Well done."

Cons: "Extra charge for luggag"

Pros: "Crew was nice, food was ok, comfortable, went by quickly."
Cons: "A little cheap selling blankets and headsets"

Pros: "The service was great."
Cons: "Plane needs to be updated. Lean back all the way. More snack options."