Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "Arrived early, and that was good."
Cons: "food was sub par . first class so so"
Pros: "Crew was amazing and friendly. Clean, chargers for phones in front of the seat and free WiFi for messaging on board."
Cons: "Offered free movie watching but our iPhones didn’t have plugs for earbuds, so we couldn’t enjoy it because it would disturb others having the sound on."
Pros: "One of the passengers was a no show! I got to move over to the aisle and have the empty seat between us!"
Cons: "First class!"
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "The crews were very friendly and helpful."
Pros: "Friendly. Good price!"
Cons: "Seats hardly reclined and had little padding"
Pros: "Best flight we have had in a long time."
Cons: "We didn’t have any food."
Pros: "Never flew Alaskan before and we loved it!! You get a lot for your money on their airlines. Very impressed!!"
Pros: "Because of seat screwup we were comped meals, entertainment drinks etc enjoyed the attention Good leg room"
Pros: "Alaska flight crew treated treated my violin with extra care. Thanks!"
Pros: "Boarding process was smooth and efficient Bathroom was clean."
Cons: "Very little personality of maim cabin FA. Cordial and courteous. Nothing being that. Small jet but one main cabin bathroom?"
Pros: "Crew was great, food was okay, Gogo inflight was fine. Everything about the entire experience, TSA to arrival baggage carousel, was fine - except for the delayed departure. 2.5 hours due to air traffic control at the destination."
Cons: "The delay- even though I know it wasn’t an Alaska Airlines delay, still delayed me seeing my mom for another day... she’d gone to sleep by the tome I arrived."
Pros: "The smooth ride and excellent crew."
Pros: "Other think was okay"
Cons: "No update for delay"
Pros: "Very friendly flight crew. Smooth boarding. Got in a 1/2 hour early!"
Pros: "Pilot was friendly and let us take pictures."
Pros: "The flight was on time, the crew was friendly and they even served is lunch which was tasty."
Cons: "My only minor complaint is they charge $8 to watch a movie."
Pros: "Roomy seats, friendly staff."
Cons: "Not permitted to use both bathrooms (one on front reserved for first class only)."
Pros: "Enough leg room, even for the middle seat, frequent beverage service and attendant, well, attendants"
Pros: "I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane."
Cons: "The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary"
Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."
Pros: "I’m 6’3”, more legs than upper body. We sat in row 19 of a 737-900 and I had plenty of leg room in the middle seat. The middle eastern chicken meal was delicious! Free Wi-Fi for chatting/iMessages was really nice."
Cons: "The broccoli in my meal was brown and yellow. How is that possible? I didn’t have the app for watching movies. And I didn’t want to pay for wireless in order to download the app to watch free entertainment. So their network team should allow their firewall opend up to whatever port that can make that happen."
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Pros: "Our flight attendant was excellent. Because I'm a vegetarian, he gave me a salad. Alaska does not provide but one meal choice in first class. Food options are way better in coach."
Cons: "Seats are uncomfortable and meal choice is poor."
Pros: "They had complementary beer and wine on the flight!"
Pros: "I liked being able to watch movies for FREE"
Pros: "Crew was professional, plan was clean,"
Cons: "Plane was late"
Pros: "There was a lot of leg room and the seats were comfortable. The fight crew was relaxed and seemed to enjoy their jobs."
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Pros: "I liked the amount of space in my seat! Cushy chairs leg room event tilted back"
Cons: "Totally Happy!"
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Lost luggage for a day"
Cons: "They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience."
Pros: "The staff was fine, and food/drinks were as expected."
Cons: "The flight kept getting delayed, which is something that happens, but there was little communication about it."
Pros: "Everything on time Friendly crew"
Cons: "Uncomfortable seats Food and entertainment n/a"
Pros: "It was a great flight well taken care off had a window seat and fell asleep"
Pros: "Arrived on time even with delayed start"
Cons: "Short delay"
Cons: "Landing took forever, stearing on plane malfunctioned, worst experience of my life"
Pros: "Leg space big, crew fun and considerate"
Pros: "Flight was on time, entire staff smiling and friendly. I don't travel much and everyone was pleasantly helpful"
Cons: "Not much I didn't like, the whole experience was super."
Cons: "Not enough room in the seats"
Cons: "Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "all good"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Cons: "We should have had less in our carry on so we had more leg room. The staff was friendly and very helpful. There was plenty of movies, tv options, and games to pass the time when we weren't sleeping on the over night flight."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Free WiFi with movies"
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "No tv Flight delayed"
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
Cons: "As previously noted."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "On time. Comfortable"
Pros: "Staff was wecoming and friendly"
Cons: "Couldn't even access united's flight map without paying for movies. Seats are very small, large neighbor next to me used my armrest the whole flight and generally spilled into my seat."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Pros: "Good communication and polite."
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Cons: "There seem to always be delays on my united flights. This flight was delayed about 30-45 minutes with no major apologies or some type of compensation from them. Even a food voucher or a free alcoholic beverage would've been nice."
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Pros: "UA is always reliable and professional with both transport and with digital and telephone passenger communications; but not doing well with the customer experience with cabin crew and airport HR."
Cons: "Jaded airport and cabin crew: clearly not loving their jobs. There's a dramatic difference in flight crews in other countries; consistently, UA crews seem to be neither appreciating, nor loving their jobs compared to other airlines and markets."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "The crew did the best they could in a difficult situation. Captain kept us updated. Flight attendants offered water/ one snack."
Cons: "We were on the plane for approx. 10 hours. It was supposed to be a 2 hour flight. Weather in Texas and the post Christmas crowds converged to make a "perfect storm" of delays. It was frustrating not being allowed to de-board the plane during long delays in Denver, Austin and finally, in Houston."