Pros: "Made the extended flight more comfortable"
Cons: "Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity."
Pros: "they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended"
Pros: "Plenty of room, excellent service, relaxing flight."
Cons: "Wish it was a longer flight."
Cons: "Like the welcoming smiling stewardess"
Cons: "A baby on board was screaming and crying the entire flight"
Cons: "Everything was great!"
Pros: "Fllight landed early and departed a few minutes early too - YAY!"
Pros: "Nice to have pre reserved food ready for me on the flight. The entertainment options were excellent! So many free movies to choose from."
Cons: "The bathroom smell in the back of the plane for 5 hours was awful. Plane wasn’t cleaned before boarding. Food crumbs in seat and on floor."
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Cons: "WiFi did not work well"
Pros: "Nothing"
Cons: "The flight was delayed so long, I missed my wedding day and had to rent a car and drive Shane was horrible"
Cons: "food was sub par . first class so so"
Pros: "Boarding and in boarding took forever and the leg room was damn cramped but it was good overall"
Pros: "Great crew. Great movies."
Cons: "Mediocre food. Crammed in seats. Usual bs about no room in overhead bins. There was enough room!"
Pros: "Great crew, professional and plenty of leg room on what appeared to be a newer plane."
Cons: "Seats were extremely uncomfortable, I felt like a jerk if I reclined. Plane was roughly 30min late and then we had to sit and wait in line to take off for another 30 or so minutes. Not Alaska’s fault, more like SeaTac is just a mess right now."
Pros: "Crew was nice and helpful Comfortable Entertainment"
Cons: "Flight delayed 1 hour"
Pros: "Friendly, punctual"
Cons: "Small seats"
Pros: "Crew announced that we were on the "Salmon Thirty Salmon" plane with the salmon paint job. It was a fun thing to experience."
Cons: "Skinny seats, no free dinner or snacks for a 5+ hr flight, cabin crew constantly bumping into my shoulder while I sat in an isle seat (I’m not a big guy). This was my first time flying Alaska Airlines, and the experience was less compared to Hawaiian Airlines flying the same routes."
Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."
Pros: "Nothing. Perhaps the airline model."
Cons: "Virtually everything. I will never use CE or most likely any Chinese airline ever again. Oh ya. Shanghai is a shithole."
Cons: "The free chat feature did not work on my iPad."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Pleasant personnel"
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Cons: "Ground crew made a mistake at departure gate, causing 45 min delay. At destination, the gate was not ready causing additional 30 min delay. 100% avoidable delays meant I had to run through the airport to catch my bus, which only ran hourly."
Pros: "Friendly flight crew"
Cons: "I like complimentary food and entertainment"
Pros: "Fast flight"
Cons: "charged me for carry on that got lost and damaged"
Pros: "I missed my flight, but staff in Seattle helped me get on the next one with minimal fuss. Not sure if this is always the case, but very pleased with a situation that could have been very stressful."
Pros: "Food selection and frequency of service"
Cons: "We sat in premium, the first row after first class and the trays were in the arm rests, so we couldn't move our out of the way. Very uncomfortable seats for paying an extra cost for them."
Pros: "Great flight staff, great boarding organization, comfortable flight. Awesome that gogoinflight is offered free."
Pros: "Gate bag check for free, load from the back, on time, good hot food choice, plenty of beverages, polite crew, electric outlets"
Cons: "Couldn't read or send email without $$"
Pros: "A working outlet at every seat is excellent"
Cons: "No food options for low carb no junk food diets"
Pros: "Service was good, lots of leg room and they even had in flight entertainment for free!, unlike all other domestic airlines where they always try to nickle and dime you. Great airline."
Pros: "We took off and we landed - nothing broke. What else is needed ?"
Pros: "how short it was"
Cons: "The landing was a bit nerve rattling."
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Pros: "I really liked that Alaska Airlines are on time. Also that they board the back of the plane first after first class."
Cons: "There was a little snafu with my connecting flight from Seattle to Portland. My luggage did not make it on the plane but my husband's did. I was misinformed at the airport after I put a claim in as to when it would be delivered."
Pros: "Left early and arrived early. Bags were at baggage claim when I arrived."
Pros: "We left Portland on time and arrived a little early in San Jose."
Pros: "The crew on Alaska is always great. They always engage in conversation and seem to be in good moods, and not cranky. I like the little prop planes. Plus the complimentary beer and wine is fantastic. What happened to giving the consumer a little something on any other airline? I mean I feel like I have to fight for a cookie."
Cons: "We were rushed on both flights I took this week with Alaska. It was to make up for lost time. It just was a jumble at the gate. It made up for the time but it feels like cattle being herded. And I hate that. But I was happy with being on time so, good and bad I guess."
Cons: "The fact that the shampoo from one bathroom was not available so had to wait to use the other one to just wash your hands or entirely"
Pros: "The fact that there is air service is great for someone who has disabilities. It is a shame you have to rely on assistance of train or coach staff that may be or not be there!"
Cons: "Due to so few fly it is expensive"
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "It was a pleasant flight and I really enjoyed flying on Alaska"
Pros: "My flight was super swift and fast. I flew from LA to Seattle and we got there earlier than expected. I had taken two different airlines on my trip, and Alaska surpassed them!"
Cons: "I wish the seats were a bit weee comfortable, but honestly it's not all that bad. Flights are super cheap and i was able to change mine for only $25!"
Pros: "Cabin crew service and friendliness On time arrival Nice pilot"
Cons: "Took too long to take off"
Pros: "Plenty leg room"
Cons: "I paid $25 to get an earlier flight. Plane was brought back due to pressure failure. Changing aircraft. Would like my money back for the inconvenience of leaving later and having relatives wait in San Jose. Please let me know. Thanks"