Daily cleaning, installation of cabin HEPA filters on flights from Utah to Phoenix
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$251||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, Delta and Alaska Airlines have all waived their change and cancellation fees on flights from Utah to Phoenix. Confirm policies on booking site.
Alaska Airlines and Delta do not allow booking a middle seat on flights from Utah to Phoenix.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Phoenix with an airline and back to Utah with another airline.
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Scores according to KAYAK customer reviews
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Great service!"
Cons: "Not much legroom."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Cons: "The landing was somewhat frightening."
Pros: "It was great. The flight attendants are always helpful to us."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Excellent Detroit crew"
Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
Cons: "Seats not very comfortable-very close quartered"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "Nothing at all"
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "Comfortable-love the 2 seats!"
Cons: "No complaints"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"
Pros: "friendly crew and staff"
Cons: "the unsheltered boarding in snowy and icy weather treacherous for those of us who are not so sure footed"
Pros: "Went really smooth enjoyed"
Cons: "Announcements were difficult to hear. ?static"
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "Flight was good and actually arrived early. Some turbulence but was handled well."
Cons: "Negative rating only applies to a particular passenger who most likely hadn't showered for a month. I can overlook a lot of things but this was eye watering bad. Other than that, good flight that arrived early at destination."
Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."
Pros: "Great crew"
Cons: "No outlets, old seats (but fine condition)"
Pros: "My connection was in the same terminal; food, drinks & restrooms were very close; I was seated in the front row, another very smooth take off & landing."
Cons: "I was told that my flight had been overbooked from SLC to FAT and to check with the ticket agent in SLC for my boarding pass or the possibility of taking a later flight & receiving a voucher. When I did this the woman was quite short with me and quickly said "The flight is not overbooked!" I was not looking for a hand out - just following instructions as I was not able print my boarding pass in advance because the flight was, at that time, overbooked. She was a bit rude. Lastly, the flight attendant was not very attentive- she stood in the front ate food & was reading something on her phone the entire flight after delivering beverages. She suddenly realized we were making our descent and then came back through the cabin. I just thought this odd.."
Pros: "It was easy and convenient."
Pros: "Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late."
Cons: "Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again."
Pros: "Great service at check in and at the gate"
Pros: "Not much room in middle seat. Was stiff after flight not being able to move much"
Cons: "I never got there . They changed my flights"
Cons: "i don't like that we didn't have a personal tv."
Cons: "Dirty old plane. Crew not helpful with flying with a lap child. Not impressed"
Pros: "The room on the flight and personnel were kind, friendly, and attentive to your needs"
Cons: "Everything was great!!!!!!"
Pros: "We were on time!"
Cons: "We didn't get our luggage until an hour later after our flight arrived to the destination,"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Pros: "Amazing Crew"
Pros: "great trip and crew"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "Seats are so uncomfortable! Too close together"
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Cons: "Ct for. R"
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Great crew!"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "all flights delayed"
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "On time, efficient"
Cons: "Hoping bag charge goes away."
Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."
Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."
Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."
Pros: "The FA was great, she was always checking on us and ensured we were taken care off."
Cons: "The seats were old and didn't recline. The food basket is a joke as it mainly has snacks for mid day or evening flights. Popcorn isn't a breakfast time snack."
Pros: "The FA were awesome. I was in first class and enjoyed their service. They were excited to learn after landing that American would start profit sharing, so their excitement spilled into the cabin quickly."
Cons: "The major issue I have is with the horrible snack basket. On shorter flights when meal service isn't practical, AA uses a snack basket. However the basket is low quality food and is the same thing whether morning or evening flight. Who wants potato chips and popcorn on a 6:00 am flt."
Pros: "Quick service. Comfortable seats"
Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."
Pros: "Mechanically safe Entertainment monitor and USB charging"
Cons: "Loading up a plane to sit in for >1.5 hrs waiting for a pilot and de-icing rushed service"
Pros: "Nothing. THis airline is the pits. Stay far far away."
Cons: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."
Pros: "The staff was very helpful and the in-flight movie was great!"
Cons: "A teenager sitting behind me kept putting her feet and knees at the back of my chair making it very uncomfortable for me the entire flight."
Pros: "On time and no issues"
Cons: "Seat comfort"
Pros: "Quiet flight and very efficient food and beverage service."
Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."
Pros: "That it only took 4 hours to get home for Washington"
Cons: "Plane was horrible personal mediocre."
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Cons: "Reduced leg room because of seat construction"
Cons: "The flight was not comfortable at all"
Cons: "Delayed flight bc of booking. Had to recount roster then had us deplane to rescan tickets."
Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."
Cons: "Gate agent not very helpful when my wife and I were assigned separate seats."
Pros: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Cons: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."
Cons: "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."
Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."
Cons: "The plane was cold in the front. Thank goodness it was only a little over an hour flight."
Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."
Pros: "Quiet flight"
Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "On time"
Cons: "Boarding takes too long"
Pros: "Got me home."
Cons: "Everything, see prior comments on Des Moines to Denver flight."
Pros: "The flight left on time and arrived early"
Cons: "The leg room was small. I'm an average height and that's not enough space for long legs."
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Pros: "Loved the crew, very friendly and attentive."
Cons: "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"
Pros: "Good crew, pleasant flight"
Cons: "Plane boarded front to back...never makes sense to me why they aren't boarded back to front. Seats could be more comfortable since they only recline a couple inches"
Cons: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."
Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."
Pros: "Everything was pleasant."
Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."
Pros: "I'm very happy with the flight."
Pros: "Everything two thumbs up for the flight, plenty of room"
Pros: "Good service good snacks."
Pros: "Everything went smoothly and was on time."
Cons: "The personnel at the STA check were not very friendly."
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"
Pros: "Seats were comfortable - a first for me! It was also helpful to get delay information by text, though it wasn't very accurate."
Cons: "Timing of delay changed and ended up being very optimistic - we were much later leaving than we were told and further delayed when approaching Phx airport. United was not responsible for that, but the further delay meant changes in plans."
Cons: "Everything. United made no apologies."
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Cons: "The cold air near floor"
Pros: "On time, clean newer plane"
Cons: "No entertainment options, were promised free wifi to watch superbowl at the gate only to be told later there were ZERO options for entertainment, no tv, movie or wifi let alone free."
Pros: "I liked the coffee."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
Pros: "Took off on time and arrived early"
Cons: "Leg room"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Cons: "I would like wider seats and more leg room."
Pros: "I liked how quick and easy it was to check in and board"
Cons: "Terrible seats, you have to pay an extra fee for EVERYTHING with this ariline!!! Not even the little screen to tell you how much longer until your destination."
Pros: "I lived"
Cons: "When I tried to get on at the last minute from Denver to Phoenix the girl at the desk right before I got on was acting like a jerk, other than that everything else was ok, definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up and the plane sounded like it needed repairs"
Cons: "The bag fees are ridiculously high, seats are super small and I'm only 5'2". Crew was pulling people on and off the flight when leaving Phoenix. Early check in online is not mobile friendly. With bag fees and seat upgrade I spent an additional $87....never again."
Pros: "we got where we were trying to go..."
Cons: "our outbound was cancelled despite the fact that denver was open which necessitated a direct flight from Chicago to which we had to drive 11 hours overnight to make. our return consisted of cramped quarters with unfriendly crew. nickle and dime fees on buying seats and luggage were ridiculous. ultimately, it would have been cheaper to fly another airline. it was truly a bait and switch. it was a really bad experience. we won't fly this airline again."
Pros: "55mins SLC>DEN... What?! Amazing!!!"
Pros: "Employees were nice"
Cons: "THE BS THAT I GOT CHARGED MORE FOR GETTING ON THE PLANE THAN THE TICKET ITSELF! I'll never fly Frontier again! Charge me 30.00 for a carry on? REALLY!"
Pros: "Flight price was good"
Cons: "Baggage price is ridiculous"
Cons: "Exorbitant bag fees and crappy airplane."
Pros: "I was on a flight with amazingly patient passengers. Including the children"
Cons: "First I was told my flight would be delayed a couple of hours due to weather in Memphis When I get to the gate, I'm told it's a five hour delay due to a mechanical problem that later explained as a non functioning beacon light. Honestly .....five hours for a light bulb. When we finally arrive in Phoenix we are held up on the runway due to backed up traffic. I recognize that's not the airlines fault. Then a plane is sitting at our gate and can't leave due to a broken tray table. Lame excuses"
Pros: "Quick boarding, and friendly staff."
Cons: "The charge for a drink, other than water. Also the amount of crying babies on the flight, which Frontier had no control over."
Pros: "crew were in good spirits and funny"
Cons: "I missed my 1st flight due to the board showing the wrong time. was only compensated for a new flight the next day. no hotel, food or transportation."
Pros: "Not much"
Cons: "Three hour delay and up charge for everythin. No reclining hard seats. I used them several times in years past and they were great. They have gone down hill since."
Cons: "Flight was delayed. No complimentary snacks. Paid $45 to bring a bag on board (ridiculous price) just to find out my bag fit under the seat. Also multiple customers did not pay and had a similar bad size to mine. I was required by the lady at the front desk to pay it."
Pros: "Value for the price was just fine. We boarded on time but took off a bit late."
Cons: "Tight squeeze in those new seats. For some reason our row was skipped when the drink cart came by. I don't like having to pay for soda on a flight I've already paid a couple of hundred dollars for. But I would have liked a glass of ice water."
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."
Pros: "Not much."
Cons: "Almost everything. Was charged for everything which made the price of a seemingly inexpensive ticket, about the same as most other airlines. Terribly uncomfortable seats."
Cons: "Baggage fees equal to ticket price"
Pros: "Liked the cheap fare of the flight. But otherwise, not much else is good."
Cons: "With the average height of me and my partner traveling being 6'4", we didn't enjoy being in coach for this long flight in uncomfortable seats and very little legroom. But you get what you pay for, so now we know! Paying for a carry-on is pretty ridiculous as well."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "Flight was on time."
Cons: "Seats are not comfortable, tray tables are tiny, amenities are non existent without a surcharge."
Cons: "You have to pay for water and a carry on ? Weird."
Pros: "The ease of boarding. The staff was friendly. Better than AA"
Cons: "The drinks and snacks aren't complimentary anymore?! I asked for juice and was charged $2.00, it's just sad and outrageous; the inflation of prices."
Pros: "low fare"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants flight delayed 100 minutes"
Pros: "Flights were on time and did not lose luggage"
Cons: "Advertised white wine but there was none. Cabin extremely hot -air conditioning failed. Overhead reading light not working. A very uncomfortable flight"
Pros: "The flight arrived quite earlier than expected, which was a big plus."
Pros: "Flights were on time. It was a smooth flight."
Cons: "The seats were not very comfortable."
Pros: "Friendly staff"
Cons: "I wish there was no charge for my carry on bag !!"
Cons: "Frontier airlines is terrible"
Pros: "I liked how affordable the flight was."
Cons: "I am not a fan of charging extra for bags or drinks/snacks. I think the airline can afford to serve their guests a tiny drink. Also, the seats were uncomfortable and the tray on the back of each seat was ridiculously small."
Cons: "Flights are expensive, especially once you have to pay extra for every checked and "kiosked" bag. I firmly believe that at least sodas and coffee should be complimentary; to offer nothing without handing over MORE money once already on the plane just feels plain stingy."
Pros: "Plane, workers, quick baggage claim"
Cons: "No perks unless you pay extra for them. No WiFi on plane."
Pros: "crew was friendly. flight act tally left a little late from the scheduled time but arrived at destination early!"
Cons: "seats were uncomfortable for a 3 1/2 hour flight"
Cons: "Due to failure of communication with a mechanical problem, we were forced off the plane after waiting almost an hour to take off. The staff would not say what the problem was but kept pushing the estimated departure time further and further back. After waiting three hours I finally took the initiative to go in line to the desk to find an alternate route, after already missing my connecting flight. The staff redirected me through Chicago instead of Denver as was originally expected, but failed to redirect my luggage. Upon arrival in Minneapolis my luggage was lost. Being understaffed, it took another half an hour for a staff member to show up, but they could not explain what happened to our luggage. Instead of figuring out the problem, they had us fill out an information sheet and told us, "when they find your luggage they will call you". They tried calling a supervisor to help us but after an hour wait on the supervisor I finally left the airport, six and a half hours after originally expected."
Pros: "Direct flight!"
Cons: "The seats were very uncomfortable."
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."
Cons: "The service was terrible. Flight attendants carried permanent grimace and you could tell they didn't enjoy their jobs, all snacks charged, no entertainment, charged $60 for a carry on bag going one way. I was not made aware of fee beforehand.I will never fly this airline again following my non-refundable return flight. I am not looking forward to flying back home through this airline."
Pros: "The flight out was great, it was the return flight that sucked"
Cons: "The extra $9-30 dollars for the seat The $2.99 charge for snacks The $2.99:charge for water(ice was free)"
Pros: "Good service"
Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"
Cons: "Hidden seat fees also baggage fees."
Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."
Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."
Pros: ". Take off & arrival were on time. Food & entertainment are actually N/A, Kayak. How about giving that option?"
Cons: "$45 carry on fee was a surprise, expected $25. Web site I used for that was out of date I guess. Added 60% to the price. Ground crew was slow to respond to a request, in fact they were obviously under staffed. Seating was cramped, I flew Salt Lake City - Denver but it would be tough on a longer flight. I will NOT fly Frontier to Detroit on my next trip."
Pros: "Friendly crew, liked the Happy Hour special..offset the cost of no complimentary beverage"
Cons: "Surprised about the price of luggage, my seat and front pocket was dirty with stuck gum"
Pros: "I liked getting off plane."
Cons: "They have designed seats for children."
Cons: "Charged for carry ons!!!!! Gas prices are down pass it onto your customers. stop charging us for every little thing!"
Pros: "The plane didn't break apart during takeoff"
Cons: "Delayed 6 hours, not even as much as a pack of peanuts to say "sorry about that". Non-communicative employees, because they couldn't get information. Well meaning ground staff, but corporate rigidity keeps them from doing the right thing."
Airlines flying from Utah to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Utah to Phoenix
Masks required on board, masks provided on flights from Utah to Phoenix
Social distancing seating
Middle seats unavailable to book on flights from Utah to Phoenix
Testing for antibodies, testing for symptoms for flights from Utah to Phoenix
Waiving of change fees. Search flexible flights from Utah to Phoenix