Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
The charges were ridiculous for an hour flight and the turbulence was very scary.
Haven’t flown on SW in years. Flight was on time departing and arriving. Served vegan butter onion flavored pretzels which were bad. Coke served was in a tiny paper cup. Crew was not engaging. Felt like they were going through the motions. Old plane, tight seats and no leg room.
No delays and arrived to destination 30 min early. Staff was super friendly.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Flight was on time and the crew was very nice.
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
More assistance and clarity for travelers with gate checking and lap children
One of the stewardess, Tre, went above and beyond to ensure my comfort!
I loved that we boarded orderly and quickly, that I had an opportunity to check my bag free at the gate, that there was plenty of seat/leg room, there was smooth takeoff and landing, the attendants were pleasant and helpful, and that we arrived on time!!
Crew was very good. Problem was not Alaska Airlines’ fault, there was a horrible, squealing, screaming kid near me.
There was an issue with water that led to us not having potable water onboard. They dumped the onboard water and we were two hours late taking off.
The flight from San Diego to San Jose gate 28A The two persons working there didn’t even turn on the display board. The display board saying to Sacramento. When I asked she was rude and showed the board . Then he realized And changed. Every one was confused because we are running late to catch that flight coming from IAD. Very irresponsible staff.
Great crew, great boarding, old B-list movies, no free meal service, child kicking my seat back all flight long, early arrival, then 40 minute, confused wait for bags.
I never received a full itinerary of my round trip. I only received the outgoing flight on Sun Country to Baltimore. Throughout my stay in the Baltimore area I kept checking for the information on my return trip to Portland, I didn't receive it in timely manner, so I booked another flight. I received the return flight information on the Alaska flight booked via your sight upon returning to my home in Oregon. The cost of my ticket on Price line was $247.27. The flight was Alaska Airline Flight 9. The confirmation number is YWHLPB. Please be advised I purchased Insurance for this flight. The reference number is UVCV4-X4TK9-INS. I respectfully request a refund for the bookings on, AS 507 and AS 1121.The confirmation number is 72058793562147. Thank you for assistance in correcting this matter.
It was a good flight, crew members were friendly. The flight was smooth and overall a great experience.
The flight, boarding, and check-in experience couldn't have been a better experience. However, I ordered food ahead of time pre-flight and there was no record of that purchase, no receipt sent to my phone and the flight attendant was pretty was pretty "whatever" about it. Luckily we were able to purchase onboard but it was annoying to say the least. Especially if there would not have been other food to purchase as it's a long flight, not to add the worry of whether or not I had been charged. Otherwise, pretty good experience overall.
Great ground staff - made boarding smooth for my family , helped us be seated together. Cabin crew was very friendly.
Flight was delayed for about an hour but overall good experience
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
The gentleman at the gate I think his name is RIE was exceptional
The cabin temperature was nice and cool. The wifi was not working.
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Crew was not friendly when I went to request a seat change.
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Comfort+ on delta was excellent room for a 6’4” male. No one issues. Staff was great. Flight was bumpy but the pilot did everything he could to make it comfortable. Internet went out half way through the flight. I am glad I didn’t pay for it. But that was a huge issue for users.
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
7 hours delayed due to operational issues on United’s end. Basically laziness.
We were given vouchers we couldn’t use with a 5.5 hour delay
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.
787-9 Transcon from IAD-LAX FYI no meals in premium plus, not considered Premium - seats are wonderful https://www.united.com/ual/en/us/fly/travel/inflight/premium-services.html Horrible handling of delayed flight
I was crammed against a person too large for one seat. This traveler (who I’m sure you have a record of, 21E) should be required to purchase two tickets in the future. Also, your streaming service kept kicking me out of my movie.
Disorganized boarding. Mandatory to gate check bags. Curt flight staff. No space for cabin bag, even when I was in first class.
Patrons with larger bags were asked to check the bags when boarding. Seems like the most effective, and least costly way, way to successfully use the cramped space.
They cancelled our flight two times after rebooking us for a later flight. We never got on the plane. We found another solution by driving.
Mostly great. Only issue was with the WiFi. Halfway through the flight it was spotty and I was unable to work as I planned. This impacted my work products as I am traveling for business and it was an unexpected hindrance which was inconvenient. Flight here was amazing. For a 5 hour flight something more than a Biscoff would be nice but I’m just swinging at windmills I guess…
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
As always, most AA flights that we fly are almost ALWAYS delayed and that too multiple times. Very frustrating
The small flights with Valet Luggage has a poor service
Going non stop to lax like I paid for. Not stopping in MCI for gas. Too long of delays
Human interaction. Thought there would be more service-even a smile would have been nice.
We were told the flight was delayed 5 times, then it was moved to the next day.
