Daily cleaning, installation of cabin HEPA filters on flights from Washington to Birmingham
|August||Best time to beat the crowds with an average 3% drop in price.|
|November||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$331||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "both legs of my trip were canceled due to lack of pilots."
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "Comfy seats, attentive crew, good food."
Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."
Pros: "Row 30 in a 737-900 had more legroom than other airlines' :premium economy"! I love Alaska Airlines!"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "TWO beverage trips -- how could I not be happy?"
Pros: "This was first Alaska airlines trip and I want to do more! I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking! On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming. In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You"
Cons: "The only negative was when the lights were abruptly turned on around 4:45 am."
Pros: "The Seattle airport and staff was great! There were employees at every station helping everyone with a smile! The difference from our flight home to Houston was remarkable. Thank you SeaTac."
Pros: "Fast and very friendly staff."
Pros: "very friendly"
Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"
Pros: "$25 meal voucher. Helpful staff who made sure everyone made connecting flights or were rerouted"
Cons: "Repeated delays. 5+hrs in airport."
Cons: "Gate 11c."
Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"
Pros: "The promptness"
Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."
Pros: "Non stop Seattle to Omaha is the greatest thing to happen since I moved out to Washington State - my travel to Nebraska is so much easier and hassle free. The crew was professional and fun - Gluten free snack box is a plus."
Cons: "The sign in for free in-flight chat and entertainment was clunky and a bit confusing . I gave up on it ."
Pros: "I liked the drink service and the general boarding process and flight."
Cons: "I did not like that I was not notified that I was in a section where my seat could not lean back during a cross country flight. I also did not like that the only snacks were super sugary cookies. I would have preferred pretzels."
Pros: "The flight was quick and efficient! Also enjoyed the complimentary glass of wine."
Pros: "On-time, no unpleasant surprises."
Pros: "I love the fact that the airplane had electrical outlets at each seat. I was able to charge my phone so I never run out of battery! The crew was very also very nice."
Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."
Pros: "Crew was friendly during flight and regularly moved through the cabin."
Cons: "Impersonal during boarding. Check in counter to get boarding pass was unfriendly."
Pros: "Flying is difficult because it is so crowded but this is just part of travel. Alaska Airlines does a great job of getting us where we are going, on time."
Pros: "The gate agents and staff were very friendly"
Cons: "When I checked my bag. They had to hand write a slip for the next leg of my flight (Calgary to London). This added about 10 minutes of time. It's 2017, how can it still require paper write up??"
Pros: "Crew was very professional. Flight was very smooth and pleasant."
Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."
Pros: "The attendants and preflight team were wonderful and kept us updated on unavoidable delays. Considerate and professional the whole flight."
Cons: "need more space"
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "comfortable flight. I was tired so skipped meal and slept."
Pros: "Cabin was kept dark for a nice restful flight back."
Cons: "Seat were a little cramped."
Pros: "The crew was very nice and accommodating."
Cons: "For being in First Class, the legroom wasn't very comfortable."
Pros: "Service in all respect"
Pros: "Comfortable flight, but I'm small, and the crew was really nice and efficient."
Cons: "There were just snacks, but good snacks, so I can't really rate the food. I also had a window seat with no window."
Pros: "Flight went smoothly...good flight and friendly helpful staff."
Cons: "That this survey....short flights don't have food or entertainment....really can't rate."
Pros: "Flight was on time"
Pros: "I really liked their attention to detail, the comfortable leg room, and polite flight attendants"
Cons: "I just wish they had more food options, besides snacks and juices and beverages"
Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."
Pros: "The crew was great and the captain updated us regularly. Everything else was average and nothing to complain about. I always fly Alaska because they have always been the most consistent in giving a good experience."
Pros: "Crew was awesome, very friendly. Pilot great at communicating, good snacks. Enjoyed the flight."
Cons: "The app for movies wouldnt download, the signal was too weak. Should have been communicated to download before take off"
Pros: "The crew"
Cons: "The 100 degree plane while boarding and my $50 upgrade did not continue from what I paid in Denver. That's just messed up"
Pros: "Great service"
Cons: "Well I can't tell you how the flight went BECAUSE IM SITTING ON THE TARMAC IN SEATTLE CURRENTLY. delay after delay, a MISSING CREW, and now a weather warning that we may not even be able to land once we take off. UNBELIEVEABLE"
Pros: "Flight had open seats in fact I had a whole row to myself. Plane was clean and new, it even had plug-ins for every seat for charging devices. WiFi was was overpriced but they had movies you could rent and some free. Flights were on time."
Pros: "On time, luggage retrieval always fast, very clean cabin, pleasant staff. My favorite airline."
Cons: "Seat upgrade cost is expensive and it makes no sense to have availability of free carry on belly storage and $25 dollar first bag cost. If"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Cons: "All went great. Another excellently run Delta flight."
Pros: "The crew was lovely and friendly, very pleasant to fly with."
Cons: "Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye."
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "The crew was polite and welcoming."
Pros: "New plane with good features. I was very comfortable."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
Cons: "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "really nice cervices"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Cons: "The flight was quite smooth."
Cons: "They charged $300 for 3 bags"
Pros: "We finally got home"
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Flight is what we have come to think of as okay because nothing hurts"
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "On time"
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Overall it was good"
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Pros: "They had good movies"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "Crew was amazing. Seats were comfo"
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Cons: "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
Pros: "On time and the staff was great"
Cons: "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "The one flight attendant that realized how shitty of a situation they placed me in."
Cons: "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "Middle seat"
Cons: "Luggage allowance policy was not clear, so that they can try to charge passengers extra fee. Airline blames on one another when it comes to connecting flight if we purchased a one stop flight"
Pros: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Cons: "Food. No individual entertainment unit."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
Pros: "This airlines sucksI didn't really like much of anything about the entire trip"
Cons: "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Cons: "No screens, no wifi"
Pros: "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
Cons: "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Cons: "Self check-in staff at Seattle was not that helpful."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "The flight crew was helpful"
Cons: "I got stuck in Dallas overnight with no place to stay and no compensation"
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "Not happy ."
Cons: "No good communication in why flight was cancelled or delayed . I personally had family traveling far to pick me up at the airport and it was very inconvenient on all my flights with American Airlines."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Pros: "Everything about the flight seemed fast. From the boarding process to the landing process. It was a very fast flight. Much faster than Southwest Airlines."
Cons: "It was a 6 am flight and the crew looked like it was a 6 am flight. No smiles. No energy. They looked like they didn't like their job. Maybe they needed coffee."
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Pros: "Flight was on time. Bags didn't get lost. Pilot and crew seemed nice."
Cons: "Smallest middle seat I've ever sat in. Wifi was $40. Baggage Fees were pricey. No free snacks. No free entertainment options."
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Cons: "No information and made us wait about 3 hours past departure time to tell us the flight was delayed until the next day, but did not even know at what time or why!!! It really messed up it vacation since we were going to Florida for only 3 days!"
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Cons: "They changed our gate four times and delayed our flight two hours. Got in after midnight and wasn't able to pick up my rental car."
Pros: "Just wish the boarding was better"
Pros: "The price was right! Connection in Chicago was a little tight but overall a good flight."
Pros: "relatively quiet for a redeye, seats were made out of a decent leather like material, TVs in the back of each seat along with charging inputs"
Cons: "AA version of the 737 is very cramped, small seats with little room and very upright, barely recline if at all. Also, unlike other airlines they installed metal boxes underneath the seats for the life vests which take up a third of your leg room. Overhead air barely blows and the overall temp was a little too warm for comfort even while just wearing shorts and a T-shirt. Lights were bright for first half of the trip until they finished drink service even though flight started at midnight."
Pros: "There isn't much to like about a red eye flight. It got us home. We selected it based on price and schedule."
Cons: "Crew made one pass thru cabin with a mini bag of pretzels and one pass thru with beverage. Never saw them again but perhaps that is the norm for AA. No so with other carriers we have flown red eyes on. Always tough getting a good connection when flying west to east"
Cons: "5 gate changes and 1 hour 20 minute delay!"
Pros: "Landed early and everything was just as expected."
Cons: "Worst flight experience ever."
Pros: "Atleast 2/3 movies free"
Cons: "That you have to pay for entertainment"
Pros: "How they gave me exit row seats and flifht crew was good"
Cons: "Your check in ticket counter workers in SEA airport.. there was a married couple who was very rude and because i could not get a "prepaid card" but had 25 for my bag the man said "well i guess you are not going" excuse me?! I paid over 200 for my ticket!! Luckily there was a nice polynesian young man who stepped in and helped right away. That couple made my experience HORRIBLE! I do want something done about that! I almost missed a very important event and they looked to be arguing with each other! They need to keep their personal stuff at home! I was so mad.however, the flight crew was awesome!"
Cons: "Delayed because of no crew members"
Pros: "Access to in flight entertainment."
Cons: "Air vent pressure was lacking Cramped quarters but it is expected in economy."
Pros: "Delays 2 hours"
Pros: "Good flight and good crew."
Pros: "Everything went by smoothly, no problems"
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The staff was pleasant and helpful."
Cons: "The flight was late but that was at no fault to the airline."
Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."
Pros: "The captain kept us informed, the flight attendants were simply amazing, going above and beyond to ensure the best flight possible."
Cons: "The plane was delayed twice. The crew members at the terminal did nothing to explain why. I do know that in their world things like this happen, but in the customer's world, things like this can really mess up someone's day, so simple periodic updates as well as one genuine apology for the inconvenience would have made things a whole lot better."
Pros: "The flight crew was great on both of my flights!!"
Cons: "I could not get the entertainment to work on either flight :-("
Pros: "Easy flight"
Pros: "The slim seats are nice, but lack the wired head rests!"
Cons: "The overhead lights were SO bright that they were nearly blinding. Also, I was sitting behind the wing so it was so loud! Guess there's not much to be done about that on a small plane."
Cons: "Late, deplane, staff was unhelpful"
Pros: "Quick boarding"
Pros: "I am 5 foot 6 and my knees hit the seats in front of me. Seat did not recline. Sucked."
Cons: "It was cancelled morons."
Pros: "Not a single thing!"
Cons: "They switched flight numbers and did not inform passengers. A huge group of us missed our flight and they told us they could not help us and that we would have to go to the service center, who's line was INSANELY long. The next flight I was booked on was 5 HOURS delayed, so I missed my other connection. I was forced to sleep in the Houston airport, as United was not willing to help. I got on a flight the next morning, but they changed the gate/terminal 3 times, so I was forced to shuffle all around the airport on no sleep. Finally got my flight out, after another delay. I will NEVER fly United again and I will be sure to spread the word."
Pros: "The flight at 7:10 am was delayed due to computer troubles. I had to be re routed because I was going to miss my connection flight in San Fran. I was able to be added to a Delta Flight direct to Philly at 11:45 am."
Cons: "Boarding was a nightmare. Minimal customer service."
Cons: "Rude lady serving and no tv options"
Pros: "Beverage service"
Cons: "The seats were so narrow and uncomfortable that it was impossible to enjoy the flight"
Pros: "Being appeased lead to over a two hour delay. That lead to me miss my connecting flight & missing work later on that day."
Pros: "The flight attendant didn't address that someone else was in my seat when I got on the plane. I specifically picked two seats next to each other because the person I was traveling with has anxiety while flying. If other passengers hadn't willingly changed their seats then we wouldn't have sat together. I told the flight attendant and she dismissed me entirely. Also they packed is all in even though the exit row seats were completely filled. I think they should've just allowed some to have those seats for the comfort of the rest of us"
Cons: "It was very cramped. The chair barely reclined and it was very tight."
Cons: "There was so little space between our seat and the one in front of us that my boyfriend and I got no sleep on the red-eye flight. And I'm quite small!"
Cons: "Delayed, Late in landing, bad seats"
Cons: "The flight was overbooked. The attendants kept trying to offer gift vouchers."
Pros: "I got to my place of destination in one piece."
Cons: "The customer service lady a check-in was very rude and had a bad attitude. She made me put my bag into the box thingy to see if it would fit on the plane. It was the exact same bag and type of plane being used but she made me put the bag in and out of this box and rearrange items only to have the bag taken from me at the gate. All bags of ALL passengers were taken at the gate. This unnecessary attitude of hers, making me lift and rearrange this bag in and out of the box to see if it fit caused strain on my muscles and lower pelvic region as I am 7 months pregnant! I was literally limping through the halls to get to/thru security and to my gate. Not to mention the frustration caused!!! The lady flight attendant on the plane was not able to help me setup my wifi and just shrugged her shoulders at me when I couldn't figure it out and pretty much said "oh well, guess you can't download it""
Pros: "The flight attendants were above and beyond. Both of them were very friendly and engaging. If all employees were on the same level as these two flight attendants everybody would enjoy their flying experience better. They are the type of employees that bring customers back."
Pros: "Check in was great. Crew was outstanding."
Cons: "Can't really complain about this flight. Was all around pretty good."
Cons: "I have handicape son and they didnt give seat together."
Pros: "I like the fact that they were on time for once."
Cons: "The entertainment sucked"
Cons: "Two flights both of which had long delays that were not weather or passenger related. Plane had sardine can seating."
Pros: "The crew was great and friendly."
Cons: "Not a lot of leg room and the guy next to me infiltrated mine as well."
Cons: "That my flight was at 5:15am so I got there around 3am and no ONE WAS THERE TO HELP !! It took forever !!"
Pros: "The crew"
Pros: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."
Cons: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."
Pros: "Cheap and non stop, free chargers"
Cons: "Allowed people to put personal items and carry ons in overhead bins which forced some to check bags. Internet option is useless without Hulu, Netflix support."
Pros: "I arrived safely."
Cons: "It took forever to board, was completely booked. No snacks, no entertainment, jampacked plane with no leg room. The wi-fi was not working."
Pros: "I liked that it was a plane that flew me to my destination."
Cons: "The seating was tighter than I could handle. I'm a 6'1 175 lb male and I felt like my knees were going to pop out the other end of the seat. Like sure you try and maximize profits with a ton of rows, but you're going to lose customers like me do to the lack of space."
Cons: "I actually threw up on the plane is was so bad."
Pros: "When it was over."
Cons: "ran out of room for carry-on too fast - full by 2nd main group boarding"
Pros: "Staff very patient."
Cons: "Computer issue with three recounting of passengers. Missed connecting flight."
Airlines flying from Washington to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Birmingham
Masks required on board, masks provided on flights from Washington to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from Washington to Birmingham
Testing for antibodies, testing for symptoms for flights from Washington to Birmingham
Waiving of change fees. Search flexible flights from Washington to Birmingham