Pros: "Boarding and crew were good."
Cons: "Forgot how small the Bombardier 400 seats are. And they are uncomfortable. Need to upgrade to a plane with bigger seats. Also the prop noise was a lot louder then I remember."
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "Bryan was my steward on flight 1402 from Seattle to Portland and he was so kind and helpful. Will fly again just because of him."
Cons: "Boarding was very slow and agents switches my seat without notifying me. Had to wait in long line twice."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Always enjoy flying Alaska. Especially like that I can get a good coffee or a good beer on every flight."
Pros: "Alaska consistently provides an organized pleasant flying experience."
Cons: "One of the flight crew today was a bit on the grumpy side and made several negative comments about Alaska and about customers. Totally not typical for Alaska. Also - In Seattle had to load onto a bus and drive out to the plane.... another layer to a journey. They were well organized BUT"
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "The crew were fine. But the flight was 2 hours late"
Cons: "Departure time; comfort in waiting area at Sea Tac"
Pros: "Fast and effecient boarding"
Cons: "Flight crew NOT interested... I know it's a 45 min flight, but we often run from work, through the world's WORST TSA (spokane airport) and could just use a teeny bit of help or at least compassion..."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Cons: "One crew member is not particularly helpful when passengers needed assistance."
Cons: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Pros: "One nickel hostess"
Cons: "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
Pros: "Other passengers"
Cons: "It was terribly hot and the attendants didn’t serve us regularly. The skipped us when we wanted cold water:"
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Cons: "It's a 6 hour flight and not even a sandwich? Food on boeard is for sale. Same with movies or TV shows."
Cons: "Loud and obnoxious gossiping throughout the flight. Using profanity and talking about personal issues. Extremely unprofessional."
Cons: "They delayed our flight 4 times, over 4 hours, told us the flight moved to a gate that didn’t exist, gave us erroneous information about alternate flights, assigned 3 different planes that needed maintenance, and then we waited over 2 hours to talk with a supervisor. I finally had them rebook me on Alaska Airlines (the best)."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "Again board from back to front....would have been nice to know to bring headfones with me so I could have watched a movie in my device, usually they play a movie for all."
Cons: "This flight was also late, and this was after having to spend the night in the airport"