Find cheap flights from Washington to Houston

Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"

Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"

Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."

Cons: "No personal entertainment for an international flight."

Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."

Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."

Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."

Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."

Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."

Pros: "Great and safe"

Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."

Cons: "The turbulence st the end made me puke."

Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."

Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."

Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."

Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."

Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."

Cons: "More options with first class food"

Pros: "Crew was as communicative as possible about the delay process. Answered questions and suggested solutions for travelers who were affected by the delay."
Cons: "The maintenance crew delayed the flight by over an hour because they were not able to get a technician to the plane until an hour after the scheduled takeoff time."

Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."

Pros: "Everything was perfect."
Cons: "."

Pros: "Nothing"
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."

Pros: "Ther"
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"

Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."

Pros: "Crew"
Cons: "Paying extra for seating"

Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."

Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."

Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."

Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."

Pros: "All"

Cons: "The first leg was cancelled and no one maee me aware of this and no additioaal flights were placed for this leg of the flight.. Kayak said it is British Airways fault and of course BA stated it was Kayak's fault. I donkt think i will be using Kayak anymore, becuase of the way this matter was dealt. I am also planning to contact bebber businness bureau for this as well."

Cons: "Diverted to OKC due to weather in Dallas, missed connecting flight and they couldn't get us on the last flight out"

Pros: "I'm completely satisfied"

Cons: "We arrived at 3pm for our 545pm flight. Once we arrived at the gate, we were notified the aircraft would be coming in late (10-15) due to tech issues. The AA staff was aware the plane had mech issues and decided to board us anyways. After 45 mins of sitting and waiting around in our seats, the pilot preceded to ask us to deplane the aircraft. AA gave us a lousy food voucher and booked us on the next available flight to Miami which wasn't until 1145pm! AA crew/staff handled the situation in a disappointing manner. The AA crew at the gate spoke in a condescending manner as if were young kids! I was appalled by that! I will not be flying AA anytime soon!"

Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."

Cons: "They could not find a flight for me until Sunday, two days later and are working on finding something sooner. Supposed to arrive last night which was Friday."

Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."

Pros: "The flight finally went there (it was just the wrong flight and I didn't get a flight back)"
Cons: "My original flight was cancelled so my group was bumped to an earlier flight. However, when we arrived at th airport at 6 am, it turned out that the rest of my group was on that flight but that my ticket was cancelled entirely, and I couldn't get on the new plane because it was oversold-- meaning that, without any warning, I was stranded at the airport in DC at 6 am with not only single available flight that would get me to Indiana in time for work. I ended up having to take a train to Baltimore to catch a flight from there to NC to connect to Indiana- but then that flight was delayed for 2 hours so I missed my connecting flight. By the time I finally arrived in Indiana I was 6 hours late to work. There was no reimbursement for the additional travel expenses, and not even an apology. Then flying back the next day, they cancelled our flight again and we had to rent a van and drive back overnight from Indiana (15 hours drive). I have never had such a miserable travel experience with any other airline."

Pros: "I was in group 2"
Cons: "Nothing"

Cons: "Our flight was delayed due to bad weather in Phoenix. The agents when we landed in Phoenix were remarkably unhelpful when it came to rebooking our flight. When I finally got LA after flying into another airport instead of my original destination, it was ridiculously painful to file a claim to get my bag which had gone to LAx. After filing the claiM I waited several Hours then decided to call And that's when I realized they hadn't even scheduled my bag for delivery though I was told that spas already taken care of. I had to go get my bag myself."

Pros: "We flew on an American Airlines plane which appeared to be very new. As such, the touch screen TV was very easy to use, the restroom was very clean, and the storage compartment was efficient."
Cons: "This new plane of American Airlines had extended legroom. However, they have narrowed the seats, made the armrests unretractable, and you can not recline your seat. So, although the legroom is enhanced, you are "locked into" a rather straight up sitting oosition with no ability to rotate a bit side to side. I can't imagine how a slightly overweight person could negotiate this. For a 2.5 hr flight, I was very uncomfortable within 15 minutes"

Cons: "Delays"

Pros: "I arrived at the airport and the guy wouldn't let me board my flight so I lost my money. Im a new person that just started flying. I did like this Carrier but as of yesterday I'd rather use Delta for now on. So im still at home and didnt get a chance to make it to work."

Pros: "It was excelle thanks to you"

Pros: "My flight arrived a few minutes late but they made sure I made the connection."

Pros: "Pretty much nothing."
Cons: "the man in front of me reclined immediately, and being 6'3", I had a seat in my knees the entire flight. On top of that, the fat flight attendant shoved her butt and hips into my shoulder and fsce no less than 10 times, as I had an aisle seat. The flight was VERY bumpy and being in the back row, I could not recline at all. Give tall people a chance to have more leg room in the emergency exit rows!!!"

Cons: "I was put on the 8:10 flight to Houston. That flight was delayed 4 times and I didn't leave Charlotte until 11:40pm. Terrible service all around."

Cons: "No matter what flights I took with American Airlines, there were delays."

Pros: "Absolutely nothing."
Cons: "They moved me to a flight on the other side of the airport departing 10 minutes from when they made the move. Instead of my 38 minute flight to Houston IAH from DFW I spent an hour on my way to Baton Rouge, LA. from there- I was transferred to a different airline w/ a half air layover and spent another hour on my way to Houston. Then I had to find my luggage which was not sent on the flights w/ me. But on the next flight from DFW to Houston. Which arrived before I made it to Houston. Each plane I was on was smaller than the last. And the second plane sounded as though it was about to fall apart. I never received any explanation as to why my original flight was canceled. Nobody offered any vouchers or compensation for the immense inconvenience. I will never fly American /American Eagle again."

Cons: "United has always been good to me."

Pros: "Pre-selected seats and in flight WiFi/entertainment"
Cons: "N/A"

Cons: "Yiu have ti pay for mivie or tv"

Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."

Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"

Pros: "Short flight, so no food or entertainment"

Pros: "The captain explained the problem... The plane was not cleaned"
Cons: "Gate change twice!!!!! 2 hour delay!!!!"

Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."

Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"

Pros: "Although I was allowed a personal item and a carryon. The agent at the plane doors ( Guyanese guy. Insisted I check my carryon, for the reason the flight is full name note I was the second to last person to boaRd the plane. I explained to him I had a shoetc connection to MIA and then to Frankfurter so I did not take any other luggage so I would not haveto wait. He insisted I will get my luggage as soon as I exit the plane in Houston, which I asked him 3 times . The plane was not full there were more than 10 empty seats and lots of luggage space.I got to Houstonew to be told I would have to go the the luggage belt to pick up my bag, which did not appear for half an hour after we landed. I was truly disgusted"

Pros: "Overall experience was good."
Cons: "The food and the long layover"

Pros: "The flight was just another flight, crew was speedy, and proficient."
Cons: "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."

Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."

Pros: "My hubby enjoyed his trip...he said they were on time...will also give it a shot myself...thanks"

Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."

Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"

Pros: "Free bag check-in when booking with your United card."
Cons: "It took us 1 hr and 45 mins to get water. Everyone was parched and upset that we weren't getting any water. The air hostess was alone serving drinks, and the guy next to me pushed his call button , another air hostess came and he said " WHY AREN"T YOU HELPING HER? WE ARE ALL SO THIRSTY AND SHE IS GOING SO SLOW. YOU CAN ATLEAST HELP HER". Then the hostess went to help the one serving drinks alone. We finally got our water. It was upsetting for everyone."

Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."

Pros: "Good crew"
Cons: "The usual. - crowded, smelly"

Pros: "The aircraft was neat, clean and up to date. Boarding was well organized. Take off and landing was great."
Cons: "The service crew could have been more friendly."

Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."

Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."

Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."

Cons: "The boarding was horrible. First it started 30 min late. Then we spent 30 min more because a technician was trying to fix one cabinet."

Cons: "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."

Cons: "Service Food Flight attendants have a horrible attitud"

Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."

Pros: "I was very cold because I take blood thinners. I was sitting directly behind first class in coach . The first class crew was passing out blanket to anyone who wants one. Several I tried to get a crew member attention which she ignore . I was told I couldn't have a blanket because they are only given to first class customers only but on my flight to Batltimore I was given a blanket in coach"

Pros: "Clean interiors"
Cons: "No thru checkin to destination Courtesy of crew a common theme Long transfer times between terminals in FRA"

Pros: "It was non stop and got there earlier"
Cons: "Flying... just don't like flying"

Pros: "I like the service, food was great, even the sanwiches were warm and good, movie's selection was good."
Cons: "I was in a row of thee sits, the two sits next to me were occupied by two small children, and the mother sat on the next row, the children needed to be sited next to their mom, and I was forced to exchange my sit with her. The noise was unbearable with them being separated"

Cons: "The TSA at New Orleans airport was rude"

Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"

Pros: "The flight attendants were very nice and helpful."
Cons: "They did not provide alcoholic drinks, the TVs could only be accessed by paying for them, and there was NO food provided on an INTERNATIONAL flight. Absolutely ridiculous."

Cons: "The crew was pretty rude on this flight for some reason."

Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."

Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"

Pros: "Nothing"
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."

Pros: "No issues ELP to HOU"

Pros: "Rate and nice leg space seats"
Cons: "No entertainment without charge,not good,at least few Chanel's should be free"

Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."

Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"

Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."

Pros: "On time, no problem flight. Seat next to mine was empty."
Cons: "Nothing"

Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."

Cons: "The seat cushions were in terrible condition!!!"

Pros: "Noting"
Cons: "Flight was cancelled and had to be rebooked for two days later"

Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."

Cons: "Were charged for 3 bags of luggage even though we booked with a United Visa Card"

Pros: "Nothing"
Cons: "Everything was uncomfortable and disrespectful flight attendant"

Pros: "Your flight crew on this flight was absolutely amazing and professional. I fly quite often and this was my first trip flying Frontier Airlines and I was not disappointed. I would like to say a special shout out to Stacy who was amazing at her job and very professional. It's refreshing and nice seeing somebody who actually wants to be there and enjoys their job. Please pass on my gratitude to Stacy as it awesome flight. Go as far to say give this woman a raise! Thank you very much I will definitely fly again."
Cons: "Getting off the plane seemed like it took forever but honestly no complaints other than that. Thank you."

Pros: "inexpensive fLight."
Cons: "paYing for coffee. paying for carry oNs."

Pros: "The flight was uneventful."
Cons: "2 hour and 45 minute delay. Nothing offered in compensation, paying for every bag, and the seats are uncomfortable."

Pros: "The attendants and the crew were very sympathetic and did everything in their power to accommodate the passages due to the delay."
Cons: "Waiting in the airport from 7 am to 2 pm due to multiple flight delays. I had a short trip and the first day would have allowed time to sight see before the conference. We arrived to late in the evening to visit any sights."

Pros: "Flight was smooth and attendants were courteous"
Cons: "Flights were delayed both ways, seats were not adjustable, no free snacks"

Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."

Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"

Cons: "This airline has lots of extra fees on top of the ticket price. It was $13 to pick a seat each way and $30 to bring a bag. I would never fly this airline ever again. I would rather pay more money and fly United or American Airlines"

Pros: "Nothing!"
Cons: "Delayed 3 hours, then told flight was cancelled! Frontier did nothing for passengers! Return flight had over 2 hour delay! We changed carrier and had no problems. Will never fly Frontier again!"

Pros: "On time"

Pros: "Staff very polite"

Cons: "Flight delayed, no communication, unfriendly desk staff"

Pros: "Not sure"
Cons: "They started boarding and then stopped so we were stuck in the breezeway. Then we sat on the plane for what seemed like forever. The crew were not approachable and helpful. The plane was freezing!!"

Cons: "Delayed crew 3 hours no. Computers to tell who should be on plane"

Pros: "Nothing"
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."

Pros: "Absolutely Nothing!"
Cons: "Our flight was cancelled. There were over 200 people waiting at the ticket counter and there were only TWO agents to take care of all the problems!!! When I tried to call Frontier, all their lines were busy and I kept getting disconnected due to the high volume...wasn't even put on hold. When I tried booking a flight online for the next day, it said all the flights were full. During all this chaos, no one told us how or wahere we were supposed to retrieve our luggage, what options we had...NOTHING!!! We even asked the ticketing personnel to announce where people could retrieve their luggage...their response was "I guess we could do that"...but they never did! We ended up booking a last minute flight on another airline that cost us a ton of money. So, while Fromtier bills themselves as a low cost airline, one glitch and they fall apart on the service side and you end up paying A LOT more. Also, watch out for all the extra fees they charge you. Their initial price looks great, but I had to pay $30 for a carry-on bag! Had to pay additional money for a seat in coach! They nickel and dime you to death and it ends up costing the same as the other full price carriers. BUYER BEWARE!!!"

Pros: "I liked the lady pilot but she was almost too nice...shouldn't sound so apologetic about weather or mechanical delays which are out of her control or for the passengers' safety. Comfort was as expected. Boarding was pretty smooth. (But de-boarding and re-boarding was a pretty disruptive fiasco.)"
Cons: "What entertainment? What food? Or do you mean 'snack and drink choices for purchase'? (Didn't purchase anything b/c not to my liking but...l think probably for most, okay.) The crew, for the most part, with what they have to work with (mostly information, no real service except to sell snacks, etc), they were fine and kept mainly to themselves."

Pros: "Initial price"
Cons: "Initial price but added on baggage,seats , and food which increased price"

Cons: "Plane started to smoke. Will never fly Frontier again"

Cons: "Nickeled and dimes you to death. $90 in baggage fees and I booked online! Would have been more at the gate! Plane was filthy. I've never seen a plane that filthy. Not dirty. Filthy. Disgusting. Then, the joke was, if the plane is going down the oxygen masks will be coin operated. I heard several other people say they would never fly Frontier again either."

Cons: "We sat on the runway for 25min before departing late. The entire ride smoke smell on plane, once we landed greeted by emergency vehicles. We sat on runway for 45 min before they let us off claiming only had one hate for entire night. 2ij wait for bags. Never again, customer service poor when we asked what was going on."

Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"

Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."

Pros: "Hidden Fees w/ bags was disappointing. Food was mediocre."

Cons: "$60 for a carry on?"

Pros: "i was charged 40$ for a small carry on baggage."

Pros: "Staff was very nice"
Cons: "Flight delayed for or more hours sat on runway for at least two expected at least a free drink but was still charged for every soda and snack bar"

Pros: "Flight was delayed about 3 hours. First was a delay of 1 and half hours for maintenance, then they brought a different plane. Then we were delayed an hour on the tarmack for an hour due to weather. Not their fault But all we were offered was water. Brew was very nice. Just really felt that due to "double whammy". Should have at least got a coke. They also charge $40 for carry on bag. Really."

Cons: "The fact that the flight was delayed by 3 hours for some "minor maintenance" problem. You want to do your maintenance on the passenger's time. You suck."

Pros: "Prepaod for bags. Could not print boarding pass even though I had checked in online. There was not enough crew to actually issue boarding passes and take bags at the check in line and we only have 35 minutes to get through security , arrived at airport 90 minutes prior. I am not A fan of being rushed when traveling so probably will not use your airline in the future"

Pros: "Nothing."
Cons: "Rude flight attendant, old plane,expensive fees. Will never fly again."

Pros: "The crew was nice. Never have I been so delayed with little to no information, but they were doing the best they could.."
Cons: "Horrible delays, no information, tons of hidden costs, and did I mention horrible delays?!"

Pros: "Short flight"
Cons: "Flying from Denver to Houston I didn't need to pay for a carry on bag because I was told my bag would fit under my seat (and it did). On my return flight was told by the (unfriendly) staff member that I needed to place my bag in this VERY small contraption and if it fit I would not need to pay for my bag. Unfortunately, my bag did not fit however; I was able to place my bag under the seat in front of me for the entire flight. Previously in November I had to pay an additional $75 for my checked bag being 4 lbs overweight. That is highway robbery, I could have checked in another bag for less than that. I will no longer fly Frontier because I am extremely dissatisfied with their service."

Pros: "I was easliy checked in"
Cons: "It was more then an hr late The plabe shook all the ride long It felt terribly unstable"

Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."

Pros: "We arrived at our destination early for both the flight toward Houston and back to Vegas."
Cons: "I cancelled my carry on ticket, but was disappointed to find out it couldn't get charged back to my card but instead I have $70 in flight credit now that I might not even use."

Cons: "We bought four tickets including one for my two year old Grandaughter. She spilled granola under her seat. The make flight attendant asked my daughter if he should get her a bag so she could clean it up? My daughter said so you want me to get on my hands and knees and clean it? He said there was no one to clean it. Then when we were walking out I overheard the female flight attendant tell the make flight attendant she had an attitude. We managed to keep her sitting down and quiet tge majority of the flight. What exactly to they expect from a 25 month old toddler? Also we should have been made aware that the checked bag fee would go up if not booked with our ticket. A 199# increase is substantial."

Pros: "I liked the no frills boarding process. Nothing special there. I'm always just glad to get on the plane and on to my destination."
Cons: "I didn't like the fees for carry on, food, or to request a different seat. I'd rather pay more for my ticket, and forgo these ridiculous fees. No one likes to pay a fee, or feel like they're paying one. I don't think I'll be flying frontier anytime soon. Not worth the slightly lower plane tickets at all. Plus, imagine if you're taking a short trip and need to bring a carry on. Cmon, now!"

Cons: "I feel that Frontier baited me with competitive fares when booking the ticket. When it was time to print my boarding pass, there were extra and excessive fees that other airlines don't charge and weren't disclosed at booking. Frontier charges a "seat fee" just for selecting a seat for the flight. They charge a "carry on" fee for a carry on bag. When added to the booking fare, the total cost exceeded what I would have paid on another airline. I feel tricked and deceived. I would not use Frontier again unless they were the only provider."

Cons: "No drinks like coffee provided free"

Cons: "more than 90 minutes of delay.."

Pros: "Of course it's better to be safe than sorry but there should be a better system in place to check security measures. The delay was inconvenient. Hope it's resolved next time.."
Cons: "There was a 2 hour delay because of a security measure. Which we understand, however like previously noted - we should have a more efficient system in place to handle these security measures."

Cons: "Very cramped leg room, seats unable to recline and seats were paid to be upgraded. Nothing offered (water, soda), without cost. It cost more for a carry on than to check luggage. My first time flying on Frontier and I will not fly with them again."

Pros: "I liked how inexpensive the flight was. Flight crew was nice!"
Cons: "Seats weren't comfortable and I had 0 legroom"

Pros: "Nothing"
Cons: "Frontier nickel and dimes you for everything possible. They advertise that they cut back on all of the luxuries to save money on the ticket itself but after all of the extra charges you end up paying more than with any major airline. Not only do they charge you for checked bags, you get charged $30 for a carry on bag, $60 if you don't check in online before your flight. You have to pay extra for pretty much any seat on the plane. My wife and I paid $16 per person to sit in the window and middle seat in the second to last row. Nothing is complimentary. They even charge you if you want more than one cup of water which should be illegal. The seats are horribly uncomfortable (think stadium seating at a baseball game). Also, the customer service over the phone is awful. The employees literally read from a script and say the same thing over and over again until you give up. This is officially the worst airline I have ever travelled with and will never choose Frontier again."

Pros: "Nothing"
Cons: "It can't be even termed as a lowcost airline when they try to get out of u every nickel n dime for every basic facility tht one may expect. The seats are horrible with virtually no leg space... Wouldn't recommend it nor fly it again if given a chance."

Pros: "Flight was good and crew very good and friendly. Pushed back on time and arrived early"
Cons: "Tight quarters"

Pros: "If you are looking for fair prices and a over good service, then this airline is good for you. Extra bonus they are running a miles program that is pretty good vs other airline credit cards. They are basically giving 2 free round trips round for the annual fee of the card and any purchase."
Cons: "Hidden fees every where"

Pros: "I liked that the plane was mostly clean, as it was new most likely, and that the ticket was very well priced. The cabin seemed spacious and well lit and the trim leather seats are a great modern design that were just as comfortable as all of the cushion seats on other planes."
Cons: "No email was sent with the check-in options or with how to pay for a bag ahead of time so that you wouldn't get charged more once you were at the airport."

Pros: "Eventually the flight got us where we need to go and the staff seemed a little tired but managed to smile and keep a positive attitude despite the plane full of disgruntled passengers. Not an easy task so kudos to the crew. I was flying back to Texas for a family reunion with my 2 kids and my girlfriend. The way your company handles this situation will help me further decide on whether I use your airlines in the future."
Cons: "Please see the above, being delayed 3 times for a total of 5 hours, being given food vouchers after we had already eaten that were only good for certain shops between certain times and can only be used for food items not gifts. Being given flight vouchers per passenger instead of being given to myself who purchased the 4 flights. My kids are underage and not working they cannot afford the airfare I believe the vouchers given as an apology that cannot be used in this fashion. Had the vouchers been given to me, perhaps my girlfriend and I could fly somewhere this spring perhaps to a friend's wedding. Because the flight vouchers or individual it comes across as a marketing ploy knowing that they will not be used, an insincere apology. I believe that the credit should be at the purchaser's discretion. That would make me a much happier customer. The way the situation is handled will help me further decide on whether I use your airline in the future. I hope you taking use this information to make changes to your policy to make them more customer friendly. Sincerely , John Gilchriest Phoenix Arizona"

Pros: "The seats are comfortable."
Cons: "At the very least you can offer free water. After paying so much for a flight, I do not appreciate being charged $3 for water. A little customer service goes a long way. I am not too sure I will fly with spirit again. It’s the principle of matter. It was a huge turn off."

Pros: "Pilot was friendly and hilarious with his introduction."
Cons: "N/A"

Pros: "The pilot landed his plane and I did not even realize . Best landing experience ever"
Cons: "Na"

Pros: "We got there safely"
Cons: "The $50 bag cost EACH WAY was outrageous. My wife and I were traveling to a funeral and paid $200 round trip for her and my carry on bag. Really. Will add these extras into my future purchase evaluations."

Cons: "Actually the allowance for baggage is too much. I am living in KSA from about 20 years. I have visited many countries in Europe. Including Middle East and Asia. I have never given such a huge amount for baggage. It makes very senseless to charge for baggages because if your are providing us the service for transportation, than baggages is must with anyone travelling, obviously. In other words, because its a must for anyone travelling, you are simply taking advantage. Anyhow the over all service was quite impressive and its been one of my best lifetime travel. Hope to travel again from your airline and see any changes in the baggageing allowances. Thankyou soo much. Have a nice day."

Pros: "Marvelous experience, i.e., staff professionalism, customer care & travel comfort. Overall experience can not be reduced to survey ratings because it is beyond numerical inventory rating scales. Because I have never had such an, totally amazing flight experience, endeavor during my travels."
Cons: "Dislikes not applicable because total package eliminated minor hiccups."

Pros: "Got me from point A to point B."
Cons: "The seats don't recline, I can deal with a lot of things, but not being able to sleep on a flight is straight BS. Probably the last time I fly Spirit from that simple fact alone."

Pros: "Plane clean and recent. Price competitive for this flight."
Cons: "Seats basic as all other services."

Pros: "good attitude of crew"
Cons: "small trays make it difficult to use laptop without burnt belly"

Cons: "Computer system was down. Doesn't even provide water."

Cons: "$55 for a carry on? Delayed hours on the way there and sat on the Tarmac on the way back."

Pros: "The staff."
Cons: "Being nickeled and dimed. Could not check in on line, your computer clich, so had to stand in line longer."

Cons: "Boarding was slow and the flight was slightly delayed leaving the gate"

Pros: "Crew was great. Plane was normal and fine."
Cons: "Delays before take-off (announced many hours before) due to unknown reasons (not communicated) and further delays in the air (due to weather - not Spirit's fault) caused us to miss our shuttle in Houston. It led to us sitting at the airport for 4 hours."

Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."

Pros: "The actual flight was good. For the most part, the flight attendants were good."
Cons: "I waited about 30 minutes to drop off my (prepaid) bag, although there were only 12 people in front of me on my initial flight. It took over 1 1/2 hours to drop off my prepaid bag and get a printed boarding pass on my return flight. Customer service is really awful."

Pros: "It could be cheap. Short flights are good."
Cons: "Everything was al a carte. Print your boarding pass (+), carry on (+), soda (+)..."

Pros: "Flight crew was alright, but hard to understand at times. I thought it was a good idea to charge extra for food, to cut costs and pass on savings."
Cons: "Spirit takes advantage of non-frequent flyers and has a callous disregard for its passengers' time and money. One example is the strict 45-minute check in cut off that's in the fine print way at the bottom on their check in reminder email. They also overbook flights like crazy and set up impossible connecting flights so some customers won't make it for sure."

Pros: "Well kept"
Cons: "The seating is too tight!!!"

Pros: "The whole process is designed to nickle and dime customers. I could not find a way to print my boarding passes without purchasing seats."
Cons: "They were on time."

Pros: "They kept the passengers in the loop as to what was happening"
Cons: "Late noarding"

Pros: "I like nothing about this trip. Never again."
Cons: "First of all Spirit fools you with a cheap plane ticket then the fees build up so its like paying more than any other flight. First of all, I had to pay for my carry on and it was more than check in luggage. Like wth. On top of that when I'm your seat, the seat does not push back. No seat does. So everyone is basically sitting straight up the entire flight. Also no complimentary snacks!! Everything u have to pay for. Even a cup of water is NOT free!!! Never again."

Cons: "They charged my father $75 for his carry-on Are you serious? Carry-on is almost the same price as the ticket round way that i paid $130 Definitely not a great experience for an old man who only had $100 in his pocket expecting to pay $35 for his bag and you took almost all his money. I hope you don't do the same on his way back on Saturday. The flight was delayed for over 2 hrs!"

Pros: "The airline was on time. At the check in I felt rushed. I informed the counter person that I had accidentally paid ahead for two bags to take on boarding but decided not to take & could I get refunded. I was told "you'll have to take that up with customer service because we don't give credits or refunds." I would think that the counter staff are customer service as well and could verify the number of items I had with me to credit me. I felt cheated out of my money."
Cons: "I felt cheated out of my money and poor customer service. The seats are too tight for comfort. There are too many hidden fees."

Cons: "Very unprofessional and classlrss"

Pros: "Nothing"
Cons: "Misleading rates, terrible customer service, overall a terrible experience. I will never fly spirit after this trip"

Pros: "Nothing, I should have paid just a little more and flown in comfort"
Cons: "I don't like the hidden cost that you can only find out by their website or as some found out when they checked in. Just be upfront and let the customer make up their mind. I really didn't save any money and I didn't get my money's worth."

Pros: "WORST experience i have ever had. They ruined my vacation"
Cons: "WORST experience i have ever had. They ruined my vacation. Not to mention the crew is a bunch of idiotic morons"

Cons: "I was at the airport early but couldn't drop bag because there was no staff. By the time the ticket counter was staffed they had a huge line just to drop bags. Took 45 min just to check 1 bag and was charged $75 because it weighed 48 lbs. staff unfriendly. We sat on plane for almost an hour past the time we were to take off waiting for plane manifest to be delivered and then they had to fuel the plane. Cramped flight and we landed well past our arrival time due time and then had more than an hour wait for luggage due to only one baggage carousel being used for three spirit airlines. Such a bad experience, I'm not even using my return ticket. I booked a separate one way ticket to return on Southwest Airlines. I'm not flying Spirit again. 2nd try using them , both experiences bad."

Pros: "Boarding was smooth."
Cons: "Everything else."

Pros: "nothing"
Cons: "the check in people need to be trained in customer service. It started the trip to a horrible start!"

Pros: "The crew, in air and on the ground, were outstanding. I had already checked in online before arriving, the woman at the desk helped me print my boarding pass and upgraded my seat. She was lovely about it. Before take off, some passengers would not move to their assigned seats. The male flight attendant handled the situation in a much nicer fashion than I would have. Kudos to the crew!"
Cons: "Just the normal stuff. Not a lot of leg room, no real reading material, menu was "meh" and expensive. The $90 charge for a round trip carry on was high. But I flew Spirit to save money and that was accomplished. Thank you."

Cons: "The prices for luggage is excessive and the price was not so low to justified that."

Pros: "funny stewardess no drink service"
Cons: "45 minute limit on check in"

Pros: "The flight was cheap"
Cons: "The flight is cheap because baggage is outrageous, so unless you are packing light it's not worth it."

Pros: "On time"

Cons: "Flight was late"

Pros: "I liked that the flight was on time and the boarding process was very smooth."
Cons: "I didn't like that I had to pay for carryon luggage and everything else including my water for $3."

Pros: "Worst airline ever.....I won't even get on this airline ever again even if it's free...."

Cons: "The flight was delayed, the people who worked at the counter weren't helpful and were rude, and they charge you for CARRY ON bags. Total scam"

Cons: "There was a passenger allowed in the exit aisle with a very small dog - if people truly were evacuating, the animal might be in the way...or if the passenger was like me- I'd protect my pet first. That's not a good position to be in if in case of a real emergency."

Cons: "If there's anything consumers hate it's extra fees. And Spirit wins the prize with piling on extra fees. This is an airline I will absolutely never choose again because of their hidden and deceiving fees they charge once you've booked your ticket. It's a complete scam airline. Stay away!!!!! Oh and the seats were awful!!! New plane with the least expensive interior."

Pros: "It was an good flight over All. To and from."

Pros: "Was randomly assigned to business class"
Cons: "Bumpy and scary ride. Crew won't let you go to the bathroom when sitbelt sign is on, and it is always on. $52 to check a bag, no complementary snack or beverage. Crew is rude."

Cons: "The hidden add-ons -- from seat selection ($23 for an exit row), food/ beverages, to luggage ($42 for a check-in bag; $100 at the gate for carry-on) -- off-sets any savings you might have thought you were making with a booking here versus a larger commercial airline. Two other problems: the security lines are much much longer than those in united (it's worth paying extra to bypass these), and be prepared for baggage delays. We waited 1 hour for our checked luggage to arrive !"

Pros: "I don't like that I had to pay for a carry on. It wasn't clear enough to me online to know that prior to flying so I had to pay full price for a carry on. I had to have. Printed ticket. I was not able to do it electronically. That was not clear either. At the end of the day I could have flown a better airline for a slightly higher cost without all the hassle. I will not fly spirit again."

Pros: "The whole trip, the plane was great and I had plenty room. everyone on board was great. It was a smooth ride and I was very pleased with the full trip both ways."

Cons: "Poor service. They need to care for their customers."

Pros: "I loved it. Planes are new, crew is friendly. Seats aren't roomy, but the price is right. They nickel and dime you, but that's understandable given the price"

Cons: "They will flout their own policies in order to fleece passengers for extra monies you thought you saved on the cheap air fares. You have been warned, if you have had a bad experience, please prevent others from having one by completing one of these surveys."