Friendly crew. Snacks were carb-heavy. Flight was quite delaye
The service was fine, about the same as you get on most lower end airlines. I dont understand the perks of flying them much anymore for the cost.
I've taken four flights with Southwest within the last three months and every single flight was delayed.
Smooth flights, connection, and friendly crew in the air and at the gate.
It's a shame that SW was previously my preferred carrier until they started imposing all these fees (luggage, seats,etc) and pulling back on other perks. I only flew with them this time due to time frame I needed to be at destination. Wasn't provided gate info during check-in, Gate info wasn't displayed at airport until last minute, gate info didn't match what SW personnel announced at fate. Kind of a mess.
Haven’t flown on SW in years. Flight was on time departing and arriving. Served vegan butter onion flavored pretzels which were bad. Coke served was in a tiny paper cup. Crew was not engaging. Felt like they were going through the motions. Old plane, tight seats and no leg room.
No delays and arrived to destination 30 min early. Staff was super friendly.
Pretty standard flight. We left late, but arrived early. The wifi entertainment is always nice. The free snacks and beverages are simple, but appreciated. I'm tall and the seats are an issue. I can deal with a short flight, but any longer, I have to find another airline where I know beforehand I have extra legroom.
Awesome experience. No in-flight video or meal. Still do not like the boarding process.
On time, good crew, easy flight. Just like the old days!
delayed take-off, then had to circle in air for awhile, wi-fi did not work, then the cabin got extremely hot multiple times and the luggage was at wrong carousel at LGA. In addition, plenty of overhead space so they checked bags too early. Horrible flight.
WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.
I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.
Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.
Flight was delayed for about an hour but overall good experience
The gentleman at the gate I think his name is RIE was exceptional
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
2 of the seats in row 31 the entertainment system was not working, and one seat the tray table did not go all the way down. Flight arrived early and departed on time which was great.
Waited at the usual crowded gate at DCA where one ends up standing up because there aren't enough seats.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
The couple in front of me were constantly talking over the announcement from the captain and this was annoying me.
Short. Nice quick flight, appreciated after Munich to DC leg.
This was a small aircraft (relatively) and we were delayed half an hour on takeoff, which is not the airlines fault.
Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.
Flight attendant incredibly rude. Stuck her finger in my drink and didn’t even have the courtesy to apologize.
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
Crew was great. Seats are cramped and uncomfortable and I’m a small person.
the seat has a problem. the back had a hole.
My interaction with the flight attendent Eve was horrible. I was seated in 3F and was blown away watching her repeatedly skip me as she took other customer orders for lunch...she took the customer next to me but skipped me, then took everyone's order around me (in front of and behind me) . After she had taken every customer's orders to include those behind me, she came to me and said we are out of everything except one last item. I was mortified, in that, I am a 1k flyer, had pre-ordered AND as an African American could only assume why she repeatedly skipped me...mortified. no words
I was forced to gate check my carry on luggage. Somehow it did not arrive at my destination. I still have yet to receive my bag r days after arrival.
It was close to its perfect the flake could be took off early, landed early, didn’t have to wait for my daughter stroller luggage came out quick, very efficient, very good flight
comfy and spacious seats for premium economy, nice flight attendants. only problem was the wifi did not work, and my entertainment screen was locked in Arabic language and all kids shows with no way of seemingly changing it. but the flight was fine and I arrived with no issues
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
Flight was good, little delayed because of busy plane traffic
As always, most AA flights that we fly are almost ALWAYS delayed and that too multiple times. Very frustrating
Human interaction. Thought there would be more service-even a smile would have been nice.
I had two wonderful flights - very relaxing and got me there early!
Help was available but timing was bad in my case
Terrible. Delayed my family flight for several hours affecting family plans
Flight was delayed and then my second leg was completely canceled. Had to get a refund
More inflight connection. And leg space is horrible. And the paying for baggage I'd ridiculous!!!
Frontier Airlines was AWFUL. I was an hour early for my flight and the lady refused to check me in. I had to purchase a whole new ticket with a different airline.
I missed a flight because of a delay. I had to buy a new ticket through Southwest.
Bag should not be so much money. This is how Frontier takes advantage of customers
Frontier is definitely a good option for people traveling light or on a budget - just remember to bring your own entertainment and your own headphones if you need them.
Never offer anything to drink ☹️ Flight delayed gate moved poor communication
It’s a cheap airline. I wish they had better seats.
Seats are cramped and very uncomfortable. You have to pay for everything and it is too expensive.
