Alaska has been my favorite airline for years, so this last trip came as a shock and disappointment. The seats on the plane were so uncomfortable and seemingly cheap. The person sitting next to me said the same thing. I used to love the in cabin lighting, the purple was so relaxing, it's now gone. The little touches that made Alaska great are gone. I purchased the wifi and it wasn't working during much of the flight, the flight attendants kept rebooting it. I wouldn't have spent my money that way had I known it would be unusable for 50% of the flight. I am bummed because I always chose Alaska over price shopping. I have an upcoming flight back to DC and decided to go with American Airlines. It was a better price and I don't feel like Alaska gives me anything special.
It departed an hour and a half late because the crew got in late the previous night due to weather related problems. So we got into LA later than anticipated and traffic was much worse.
Good. I didn’t order food and there was no entertainment available.
Good as usual. Just wished my seat was assigned at online check in. Thanks anyways
The flight attendant was friendly and attentive. Although our interaction was brief—- it made a difference. The crew was upfront about turbulence. I like the Maui pretzels.
Flight cancelled and deplaned. Rescheduled 8 hours later at a different airport. Ended up at destination but late.
The seats are very small. I’m 5’ 3”, so don’t think I should notice. The food selection was non existent and very disappointing. 5 hour flight plus TSA, etc. I would have appreciated a small salad, crudités. Something fresher not just chips.
Flight from LAX to STS das excellent. Flight from DCA to LAX was troubled by the previous flight returning to the one DCA gate putting our flight in jeopardy. However another gate was arranged and that flight was a bit late, but was handled exceptionally.
Landed and parked in back of larger jet. Cabin filled with jet exhaust. Left many with headache. I got sick to my stomach. Scrambled to find airsick bags
Boarding process was poorly handled by the gate crew and the onboard crew. No effort was made to provide equal treatment to passengers with overhead bin space. Crew seemed disengaged and unfriendly.
My flight was delayed so bad i missed u it so i just said never mind
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
7 hours delayed due to operational issues on United’s end. Basically laziness.
We were given vouchers we couldn’t use with a 5.5 hour delay
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.
787-9 Transcon from IAD-LAX FYI no meals in premium plus, not considered Premium - seats are wonderful https://www.united.com/ual/en/us/fly/travel/inflight/premium-services.html Horrible handling of delayed flight
I was crammed against a person too large for one seat. This traveler (who I’m sure you have a record of, 21E) should be required to purchase two tickets in the future. Also, your streaming service kept kicking me out of my movie.
Disorganized boarding. Mandatory to gate check bags. Curt flight staff. No space for cabin bag, even when I was in first class.
Patrons with larger bags were asked to check the bags when boarding. Seems like the most effective, and least costly way, way to successfully use the cramped space.
They cancelled our flight two times after rebooking us for a later flight. We never got on the plane. We found another solution by driving.
Mostly great. Only issue was with the WiFi. Halfway through the flight it was spotty and I was unable to work as I planned. This impacted my work products as I am traveling for business and it was an unexpected hindrance which was inconvenient. Flight here was amazing. For a 5 hour flight something more than a Biscoff would be nice but I’m just swinging at windmills I guess…
Delayed boarding because a flight attendant couldn't find the gate...sat on the plane for over an hour at the gate because AA couldn't get one of the planes behind us to move
The seats were extremely cramped, with very little legroom or personal space. There was no room left in the overhead bins for a backpack, and the space under the seat in front was so limited that I could barely fit my bag underneath. Overall, the seating arrangement felt very uncomfortable and overcrowded.
As always, most AA flights that we fly are almost ALWAYS delayed and that too multiple times. Very frustrating
The small flights with Valet Luggage has a poor service
Going non stop to lax like I paid for. Not stopping in MCI for gas. Too long of delays
We were told the flight was delayed 5 times, then it was moved to the next day.
