I like the leg room. Coffee was so bad that it gave me stomach pain.
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Really friendly crew. Smooth flight very positive experience. 10/10"
Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Lots of leg room"
Cons: "on-time departure"
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Cons: "My 3 suitcases were missing"
Pros: "Each seat had its own built in free movie option."
Cons: "We were delayed for three hours and they really had no other options and didn't offer any apology gifts in condolence. I had two small children and they didn't even offer a snack."
Pros: "Kind crew and comfy seats."
Cons: "The seats were too compact, and the water tasted funny. Also IAD is not well equipped for snow."
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Pros: "The crew was great"
Cons: "Having seats assigned at the gate wasn’t the most efficient"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Lots of entertainment options"
Cons: "Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing"
Pros: "Short boarding, extra seat, arrived early"
Pros: "Modernized flight, no delays, military member service"
Pros: "quick boarding, comfortable and entertainment without devices, great choices if no time to stop for food"
Pros: "On time and the flight crew kept everyone well in formed."
Cons: "The plane was too hot...way too hot...for most of the flight. The cabin crew was very polite but not very attentive. It took forever just to get a glass of water...plain water."
Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"
Pros: "Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The"
Cons: "Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight."
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Bathrooms were relatively clean"
Cons: "Crew was rude and very unhelpful. Made smart little comments to many passengers."
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Smooth no delay"
Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"
Pros: "Very friendly crew. On time flight. New airplanes. Free movies."
Cons: "Please provide more meal options available for purchse."
Pros: "Checking bags was harder then it should have ate setvices was below par. But boarding was good crew was polite, and vary receptive to requests."
Cons: "New bag limitations"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "Even the baggage was excellent. My bag was on the belt before I got there"
Pros: "I like that we got in an hour before we originally planned"
Pros: "Very Friendly staff"
Cons: "unable to manage the reservation and select seats to put the 2 of us togehter"
Pros: "I’m an anxious flyer and flight wS smooth"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Cons: "Employees who just don't care"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Pros: "Never can complain when upgraded to first class!"
Cons: "First class team was distracted by animated conversations about a work or personal issue, service was not the usual attentive FC service."
Pros: "I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time."
Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."
Cons: "Our landing was very rough both in Seattle and Portland. Also, our boarding took forever and there were a lot of rude people not letting seniors or mothers with young children go first. Some people also had horrible colds and were coughing loudly and very grossly all through the flight."
Pros: "On first and off first"
Cons: "For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn."
Cons: "Seat was tight in the shoulders 3 wide for a grown man."
Pros: "Safe trip. Kept informed about short delay. Thank you."
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."
Pros: "Seats are pretty comfortable - appreciate adjustable head rest, both side flaps and vertical movement. Staff very friendly, pilot communicated well."
Cons: "Staff to offer whole can of beverage."
Cons: "United has always been good to me."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Boarding on time"
Cons: "It was a decent flight"
Pros: "Safe flight. Thank you!"
Pros: "The sleeper seats. Flight attendants"
Cons: "Temperature during the entire flight was too cold! Food was not great for a first class flight!"
Pros: "The boarding process went quickly an smoothly and it was a pleasant shirt flight."
Cons: "The taxiing at Chicago took a long time"
Pros: "Pre-selected seats and in flight WiFi/entertainment"
Cons: "Never will fly united again."
Pros: "Arrived early, short layover. The plane to Hawaii was much more comfortable"
Cons: "Being cramped in the middle on the plane to Denver"
Pros: "Short trip"
Cons: "Rude crew"
Pros: "My seat neighbors were friendly. I didn't take a look at the provided entertainment since I had had to wake up at three in the morning."
Cons: "As far as refreshments are concerned, I wish there was a bit more variety in the provided snacks, and the drinks cart came more often."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Pros: "Flight attendants were pleasant."
Cons: "No snack or drink was offered."
Cons: "We didn't even make our flight because our previous Delta flight was late getting in... fummy thin was that the United flight to Redding was running more than 30 min behind schedule and they said they would not put out bags on the plane. They would have had 35 minutes to do so."
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Cons: "Didn't maker it to our destination."
Pros: "Seat was comfortable"
Cons: "Seat too narrow and not enough leg room"
Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."
Pros: "Short flight, so no food or entertainment"
Pros: "Despite delay, pilot made up time in air and we made our connection in Denver. Advice to download United app for free entertainment ahead of takeoff meant we didn't miss the chance to offer movies to our kids on flight. In-flight crew was incredibly friendly/helpful."
Cons: "Gate attendant was INCREDIBLY unfriendly - made no eye contact or completely ignored our verbal greetings/thanks during early boarding w/ our young child. Delayed an hour out of Baltimore, we were worried we'd miss our connection."
Pros: "Kindness of employees. Bathroom was mostly tidy. Pilot was good."
Cons: "Surprise check bag fee even though it was small carry on and I had no other carry on. Happened both ways for total of $50. Felt like I was taken advantage of. You had to pay for any entertainment. Only food was a tiny bag of pretzels for a 6hr flight. Also maintenance delay."
Pros: "I thank you for your excellent service!"
Cons: "Everything was very nice!"
Cons: "Beth legs of the flight were delayed. The first delay causing me to miss my connecting flight and he second causing me to miss an import an important dinner in Boston."
Pros: "The crew"
Cons: "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."
Cons: "Departure was delayed somewhere between 30-45 minutes."
Cons: "Employee deleted my reservation"
Pros: "Direct flight to O'Hare. On-time departure and arrival. Clean, efficient"
Cons: "No extra creature comforts."
Pros: "Horrible Nightmare"
Cons: "Delayed and got downgraded without refund of difference"
Cons: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."
Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Cons: "Under the coordintation of United airlines the commute flight from BWI airport to Newark was delayed causing me to miss the next flight to San Juan."
Pros: "They worked hard to try and get people to their connecting flights since there was a delay"
Cons: "They were overbooked They delayed my flight by about 20-30 minutes"
Pros: "It was non stop and got there earlier"
Cons: "Flying... just don't like flying"
Pros: "The plane left on time, the morning after a huge storm that stranded thousands."
Cons: "The seats and sharing the row with an extremely overweight woman."
Pros: "The accuracy"
Cons: "The chairs"
Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"
Cons: "Not enough leg room for tall passengers"