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Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"

Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."

Pros: "on time, clean, prompt. no problem."

Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"

Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."

Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."

Cons: "No power to charge"

Pros: "Great!"
Cons: "Great!"

Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Cons: "cramped in economy class"

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Cons: "Delayed flight, mechanical"

Pros: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"

Pros: "Customer service very courteous and friendly."

Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."

Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."

Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"

Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."

Pros: "Great helpful​ happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."

Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."

Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"

Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."

Cons: "No free meals."

Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."

Pros: "at least, i got to Haiti"
Cons: "delays + long flight."

Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"

Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Pros: "The vegan meals were very good."

Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"

Cons: "The last 30 people on the plane were told there is no.overhead space for a second bag, so I had to check it at the gate. Once on the plane, there was plenty of overhead space. To make it worse, it was raining at my destination, and my bag, and contents, got wet while it was being unloaded."

Cons: "Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison."

Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."

Pros: "I only fly Delta because they are consistent and efficient and very courteous."

Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"

Pros: "Easy check in and boarding, and flight left on time."

Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."

Cons: "The flight overall was not bad, but fifteen of the passengers including me had a baggage delay due to military baggage filling the space. I understand that there would be more bags for them, but none of us were notified that this would occur or even updated us that we would not have our luggage when arriving to Alexandria. I understand that these types of things do happen, but an effort inform would of helped."

Pros: "on time departure and return"

Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"

Cons: "Never made it to Atlanta."

Pros: "Crew was super helpful."
Cons: "Seats could use better cushion"

Pros: "Crew was wonderful."
Cons: "Not much leg room."

Pros: "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
Cons: "Entertainment system didn’t work."

Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."

Pros: "Nothing!"
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."

Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"

Pros: "Food was better than expected."
Cons: "Flight was too warm."

Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."

Pros: "The AA counter agent was very helpful in changing my flight?"

Pros: "The crew was professional"

Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."

Pros: "On time. Smooth flight."
Cons: "A bit of wait I'm the taxi area in Miami. Not AAs fault double."

Pros: "The female flight attendant attempted to fill the shortcoming of her coworker"
Cons: "Condescending attitude towards bodies on the flight from the male flight attendant"

Pros: "Really great flight"
Cons: "The wait"

Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."

Pros: "The boarding process was efficient and the staff was friendly."
Cons: "The plane was antiquated and the seat space and leg room were minimal."

Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"

Cons: "Flight was late arriving to Atl flight was late arriving to Chicago made me miss my connection to FNT American rebooked (after they told me they hold plane I ran through 5 concourses to get there n American still left me and several other passengers) through United late flight to FNT a 4 hr lay-over turned into 6hrs 2 plane changes cause of mechanical issues n had to run 2 concourses over still was late leaving and arriving to FNT...."

Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"

Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"

Pros: "The flight board on time, the crew was hospitable and seat was comfortable."

Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Cons: "Nothing"

Pros: "Everything was great"
Cons: "I like everything"

Pros: "Timeliness"

Pros: "Very professional"
Cons: "We didn't leave on time"

Cons: "We sat on the tarmack for two hours due to lighting get, while the Delta flights continued on as usual. This was an American Airlines policy."

Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."

Pros: "Staff was pleasant"

Pros: "Let me book my luggage free ."
Cons: "Texas people on there break,cannot talk to customers that are lost"

Pros: "Re-routed to Phx; inflight Phx was closed. Diverted to Tucson. Only jets on the ramp were American. Seems if you close an airport there would be a lot more than 4 jets and different airlines. Landed at 11pm; still on the aircraft at 130am"
Cons: "Let's see pretty much the whole experience"

Pros: "Ease of access. Hospitality."

Cons: ". The plane was clearly a very old model - very cramped."

Pros: "We didn't crash."
Cons: "The crew was just downright rude. Condescending rude and full of tude. Also they are all 100 years old and one lady was so fat she could barely fit in the aisle. Come on AA...really you can't do better than this?? Seats were uncomfortable as can be and food weas slightly worse than average airplane food. funny thing is I always fly delta and delta partners but this time I thought I would go the cheaper route. Never again will I fly American anything anywhere. Very disappointed. There is nothing positive to say about anything except the fact that we didn't crash. We were also delayed 2 hours and sitting on the Tarmac. Horrid experience."

Pros: "Very little"
Cons: "Flight was delayed because of weather, which is understandable. The way your staff handled this in both Atlanta and Philly was totally unacceptable. No one knew what to do. I missed my connecting flight to Rome, Italy. I got a good deal on the tickets but in the future I will stick with Delta."

Cons: "The check in crew were rude"

Pros: "Cleanliness"
Cons: "Flight was canceled then delayed"

Pros: "Made flight eventually to Dallas."
Cons: "Flight kept getting delayed"

Pros: "Absolutely nothing"
Cons: "Everything from the 6 different times our flight got delayed and after 7 hours of waiting they just canceled our flight at 2am with no remorse and the worst customer service ever"

Cons: "The ticket agents for my flight into LAX were awful. They were rude to other passengers and extremely curt and disrespectful. The one agent, Tamika, spoke in a tone as if she were speaking with a child. The passenger in front of me had the same unpleasant experience and subsequently filed a complaint. It just confirms my theory, that some people are just not meant for customer service positions."

Cons: "The DELAY"

Pros: "Leg room was ok.."
Cons: "American Airlines don't have entertainment that one can access when on board unlike united airlines. They have an icon for entertainment that passengers can watches movies when on board. AA, don't offer snacks to its passengers unlike United airlines..! Seat 8A has white stuff falling from the top.., seemed like particles of ice-they were cold."

Cons: "The flight was delayed 2 hours and there were no TV on a cross country flight."

Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"

Cons: "Gate changed and baoarding time changed countless times."

Pros: "American Airlines was the best flight experience I've ever had. I've not down twice and the first time we wrecked, so not wrecking was nice."

Pros: "I had such a hard time with another airline I just wanted to go home. The tickets were reasonably priced and the staff friendly/ helpful."
Cons: "No cranapple juice?"

Cons: "The flight was delayed for 2 hrs and the plane was dirty. One of the flight attendants had an attitude. Worst experience ever !!!"

Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"

Cons: "The female flight attendant was not good"

Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."

Pros: "The crew was very nice, but not terribly attentive. Chicken option for dinner was too spicy and no warning about it or I would have chosen something else."
Cons: "We were being bumped around constantly all night. I’m sure there is a reason the pilot didn’t change path or altitude, but it made sleeping impossible."

Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."

Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."

Pros: "On time!"

Pros: "Seats comfortable. Easy boarding."
Cons: "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."

Pros: "the flight attendants and service were amazing and perfect. The green tea from All Nippon Airline was awesome."
Cons: "All the food were terribly salty, inedible because the beef was hard like rock, I was unable to eat or chew. The sauce was salty and terrible so threw them away. In general, the food were inedible and poorly prepared that means they were not considerate and discreet about cooking, selecting material,too. The airline only pick the terribly cheap meat to scam and mistreat the passengers. I felt I was ripped off and sadden."

Pros: "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
Cons: "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."

Pros: "Well we enjoyed the crew on the United flight, the food was terrible, and the entertainment options or below average. In the end we both hurt our neck trying to watch TV on her phone. Other airlines at least offer you entertainment options that do not result in you having neck pain afterwards"

Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."

Pros: "Friendliness of Crew"
Cons: "Seat handles would not go all the way up. Did not make for enough room with an empty seat righ beside me."

Pros: "Great and organized service at gate. Very friendly staff considering that they were having to work on Thanksgiving."
Cons: "I expected more current movies on the in-flight entertainment system."

Pros: "courtesy an comfort."

Pros: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Cons: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."

Cons: "The entertainment unit did not work."

Cons: "Entertainment could have been better."

Cons: "This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend."

Pros: "Everyone was very friendly"

Pros: "Was nice"

Pros: "Pilot was wonderful and did a fabulous job landing in the windy conditions."
Cons: "The flight attendant was dismissive and rude. The united terminal at DFW was terrible. Dirty, old and just plain disgusting. Craft was a bit run down and dirty as well"

Cons: "Long wait on Tarmac and not being able to add my boarding pass to my Apple wallet"

Pros: "Loved ability to watch movies on iPad and phone for free"
Cons: "Complimentary nuts..."

Pros: "Space boarding and flight"
Cons: "Na"

Pros: "Friendly steward, boarding staff very good , no delay"

Pros: "Excellent service."

Cons: "Seats uncomfortable, plane old and shabby and staff unfreindly and unhelpful."

Pros: "Service and price"

Pros: "Nothing, because I did not fly"
Cons: "Due to some reasons I want to change the destination, but it seems to cost me an extra amount of 230$. I just cancelled my trip and I dint fly neither my amount is refunded"

Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"

Pros: "Pilot told us as we were waiting to depart, the flight woukd be delayed an hour for unknown reasons .... And then it wasnt! Yay!"
Cons: "N/A"

Pros: "Maybe this flight attendant woke up on the wrong side of the bed, but she was rude. When asked a question, she seemed irritated and said she couldn't answer because she had "clean up to do." While taxi-ing she told flyers over the PA system to "sit down. You're not getting off now anyway." The 35 min flight to Chicago was delayed over an hour due to mechanical issues"

Pros: "Trip ruined"
Cons: "Flight delayed extremely and destroyed plans for the weekend"

Pros: "On time"

Pros: "I was so comfortable and I got to sleep"

Pros: "The seats were very spacious and comfortable. The flight was very smooth not a lot of turbulence was present and the weather was good which contributed to the smooth flight. I flew economy but even we were treated to a snack and drinks."

Pros: "The time of inflight service"
Cons: "No inflight wifi"

Pros: "We waited 1 hour in the plane waiting for fuel and I am still yet to receive my bag"

Pros: "Free beverages"
Cons: "Crowded seating"

Pros: "They had wifi :)"

Pros: "New plane, wifi, arrived 27 mins early"

Pros: "Flight was delayed and had to wait 2 more days to leave."

Cons: "waiting on the plane for an hour for take off."

Pros: "Glad there was a late evening departure available after the Bowl Game. Convenient so we didn't have to spend the night."

Pros: "seats excellent service"

Pros: "The price for ticket outstanding!"

Cons: "Didn't get to get on flight due to your error"

Pros: "Everything went smooth"
Cons: "There is never enough room on planes unless you are flying first class"

Pros: "MY FLIGHT WAS 30 MINUTES EARLY! AWESOME!"
Cons: "Could possibly warn us about downloading the entertainment app while waiting in the lobby. Count watch the movie during the flight because i needed it!"