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Cons: "I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok."

Pros: "Confort seats, good entertainment system"
Cons: "Food could be better, skimpy breakfast"

Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."

Pros: "Early!!"
Cons: "The snacks."

Pros: "The seating arrangement and the friendly nature and helpful service of the attendants."
Cons: "Everything was great"

Pros: "The flights were on time and the staff was very friendly."

Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."

Pros: "Got us home finally"
Cons: "Nothing"

Cons: "See above - I never went from Dallas to London."

Pros: "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"

Cons: "Beyond pritzzels pls have other snack varieties"

Cons: "Check in personnel were very unprofessional"

Pros: "Said it all above"
Cons: "Said it all above"

Pros: "Snacks"

Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"

Pros: "Aircraft was cool"
Cons: "Small children"

Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"

Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"

Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."

Cons: "The long delay was terrible"

Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."

Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."

Pros: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Cons: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"

Pros: "All good"
Cons: "All good"

Cons: "Delayed waiting to unload fuel, then delayed again after they broke the tow-bar and had to inspect the nose gear. Hot cabin while waiting."

Pros: "Badly handled dealy situation"
Cons: "Airplane very clean like new"

Pros: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Cons: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."

Cons: "Seemed to be an unnecessary delay in departing a half hour late"

Cons: "Food is horrible."

Pros: "Special food is not proper"

Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."

Cons: "Food not so great"

Cons: "Lots of turbulence."

Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."

Pros: "On time, no issues, friendly and professional staff."

Pros: "Good service in 1st class."

Pros: "Entertainment"

Pros: "The entertainment screens and the new seats in business class were very nice"

Pros: "The attention great. The time was OK, the assistant for my mom great, easy for her to go through the airport was excellent."
Cons: "The waiting on the terminal for the wheelchair assistance, when you get home you want to onboard fast. But it was ok. a little impatience."

Pros: "Tebsnacks were awesome!!"

Cons: "Average airline compared to Singapore & MZ airlines"

Cons: "No complaints"

Pros: "Have a great trip without any problems."

Cons: "Seemed like most people had the same boarding group so the queue was a cluster"

Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."

Pros: "We did eventually get there"

Pros: "More seating room than New 737s, and the seat was more comfortable. When did we ever used to say that?"