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Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

Pros: Smooth ride

Pros: The flight was cancelled No apology or compensation

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Pros: Crew

Cons: Upgrade entertainment

Pros: Most everything!

Cons: Cabin was very cold!

Cons: No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers.

Pros: The crew was great! Food was not bad.

Pros: Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!

Pros: Received full refund for ticket.

Cons: Flight was cancelled with no reason provided.

Pros: Nothing

Cons: Everything

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

Pros: Nothing special

Cons: I don't like paying top dollar and then have my flights changed to give me longer layovers.

Pros: Good flight, good accommodation, great crew, good food!

Pros: Very polite and friendly crew.

Pros: The entertainment was nice. No need to download app.

Cons: The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Pros: Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time.

Cons: The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused.

Pros: Flight is quick and very smooth. Very pleasant pilots.

Cons: Nothing

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: The flight was smooth and relaxing

Cons: Nothing

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

Pros: Very pleasant and accommodating crew. On time.

Cons: Not crazy about the breakfast, but appreciated food.

Pros: Crew

Cons: Upgrade entertainment

Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.

Pros: Crew was good, legroom barely adequate but we flew economy....

Cons: Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel

Pros: Nothing

Cons: Everything

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: Vary friendly staff!

Cons: Super helpful because I was in a wheelchair

Cons: Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!

Pros: Boarded on time; crew smiling & attentive

Cons: Don’t put anyone in Row 26, unless it’s free; No view at all.....,

Pros: Great service

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: Very friendly staff!

Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

Pros: Smooth ride

Pros: Very friendly staff!

Pros: Nothing

Cons: Everything

Pros: On time - got the seat I wanted - comfortable (for coach)

Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.

Cons: More snacks

Cons: For a six-hour flight on a non-budget airline, a breakfast sandwich and some small cookies did not make for a good in-flight meal. With the exception of the male chief flight attendant, who was very personable, I found that the rest of the flight attendants were indifferent to their passengers. On a good note: the chief CSA at PHX was an outstanding individual who made all passengers feel welcome on his airline as they waited to board the aircraft bound for Honolulu. Very rare to see that these days!

Pros: The crew was very friendly and I really value that.

Cons: After boarding on time, we departed about 51 minutes late because of some baggage inspection issue. For the entire time, there was only one announcement about the delay. This delay ruined my schedule on the arrival.

Cons: We should have been told in Boston that we need visa to Australia, not an hour and a half before the flight

Pros: Crew name Sachi was excellent customer service.

Pros: Great flight great crew

Cons: No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers.

Pros: Crew was outstanding! Relaxed yet professional vibe

Cons: Online seat check in was confusing

Pros: Most everything!

Cons: Cabin was very cold!

Pros: Very pleasant and accommodating crew. On time.

Cons: Not crazy about the breakfast, but appreciated food.

Pros: Crew was good, legroom barely adequate but we flew economy....

Cons: Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel

Pros: First class seats are great and so is the service

Cons: Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal

Pros: Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections.

Cons: In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy.

Pros: Very polite and friendly crew.

Pros: Was a short flight. Crew was great.

Cons: Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer.

Pros: The crew was amazing, despite rainy weather. Service was very good.

Pros: Great crew even for such a short flight.

Pros: Snack, cocktail, quick boarding, early landing

Cons: The seat is nice and wide but has a tiny upturn at the back which is uncomfortable after 2 hours.

Pros: yes yes, i didn't purchase thru kayak so why is this coming from kayak?

Cons: The seats for such a long flight were so close together and uncomfortable. The flight attendant skipped us twice with beverage services

Pros: layover time is short. Transfer gate is very convenient.

Pros: Good flight, good accommodation, great crew, good food!

Pros: yes yes, i didn't purchase thru kayak so why is this coming from kayak?

Pros: Friendly flight attendants, rum drink

Cons: Offer a vegetarian option

Pros: Kind and efficient crew.

Cons: Super helpful because I was in a wheelchair

Cons: More snacks

Pros: The flight was superb.

Pros: Great service

Pros: Boarded on time; crew smiling & attentive

Cons: Don’t put anyone in Row 26, unless it’s free; No view at all.....,

Pros: The views from the plane

Cons: A bit more room

Pros: yes yes, i didn't purchase thru kayak so why is this coming from kayak?

Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.

Pros: Crew was great,

Cons: The seats are too small for 5 hours of flight time.