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Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."

Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."

Pros: "The plane needed more leg room."

Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."

Cons: "It was great fir a short flight. And they got me there early."

Cons: "My screen wasn’t working. It would have been great if it was."

Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"

Pros: "Service"
Cons: "More seat space"

Pros: "The flight crew was as positive as possible."
Cons: "It was very late"

Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."

Cons: "We were already very delayed, the flight crew was not nice"

Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."

Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."

Pros: "Nice plane and super nice crew."

Pros: "The flight crew were really polite and helpful."

Pros: "Very good crew"

Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."

Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."

Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"

Pros: "More room and comfort than American Airlines."

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Pros: "I was surprised by the amount of snacks and drinks on such a short flight."

Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"

Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."

Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."

Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."

Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"

Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."

Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."

Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."

Cons: "Pretzel mix was lacking in quantity and taste."

Cons: "SofinwS turned off for most of trip"

Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"

Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."

Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."

Cons: "Very uncomfortable and cold. Wasn’t space didn’t serve anything no WiFi or tv like other flight"

Pros: "Short and nice flight"

Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."

Pros: "The almonds and Fresca"

Pros: "All went smoothly ."

Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."

Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"

Cons: "Seating close and uncomfortable especially next to a big ol' boy."

Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"

Pros: "Cookies"
Cons: "Space"

Cons: "."

Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."

Cons: "Delta should change their name to always delayed"

Pros: "Nonstop quick flight"

Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."

Cons: "People seated in front of me disregarded wearing their mask during the flight."

Pros: "Flight attendant Odette was exceptionally professional and pleasant, moreso than any other AA crew in recent memory."
Cons: "It took a long time before we received an explanation of why we were delayed in takeoff and during that time the smell of jet fuel filled the cabin."

Cons: "The attendants attitude."

Pros: "Crew"
Cons: "6 hour delay"

Pros: "Great airplane. Enjoy the 2 seat rows."

Pros: "Great Crew"
Cons: "Was a great flight"

Pros: "Nothing"
Cons: "Honoring their flight schedules....I had two cancellations back to back trying to get to Montgomery, AL. I finally canceled my American flight and flew with Delta. Delta delivered flawlessly."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."

Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."

Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"

Cons: "On time"

Cons: "Departing on time...30 minutes late."

Cons: "No inflight service"

Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"

Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"

Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"

Cons: "See above"

Pros: "Check in"
Cons: "Missed connection"

Cons: "They charge for coffee."

Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"

Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."

Pros: "Crew was nicw"

Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."

Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Nothing to complain about. I was satisfied with this flight."

Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"

Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

Cons: "Plane was dirty and crew inattentive."

Pros: "Short flight, nothing much to say."

Pros: "The crew on both flights to Cancun were very nice!! thanks"

Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."

Pros: "nothing"
Cons: "narrow seats no leg room"

Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."

Cons: "Flight was 4 hours delayed"

Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"

Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."

Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."

Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."

Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."

Pros: "Clean, quiet, nice staff"
Cons: "Was late"

Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

Pros: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Cons: "No respect for customers anymore"

Pros: "Nothing"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"

Pros: "Good flight! Smooth landing!"
Cons: "N/A"

Cons: "The flight was cancelled without notification."

Pros: "Overall experience was great. I prefer American to other Airlines. I love how there are several flights daily between these two destinations with low fares."

Pros: "Flight in air"
Cons: "Take offs and landings"

Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."

Pros: "All went very smoothly"