Cons: "Boutique air crew is very friendly. Much nicer experience compared to bigger airlines ."
Cons: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"
Cons: "The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport"
Pros: "The actual fight was very good."
Cons: "I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great."
Cons: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."
Pros: "Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical."
Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."
Pros: "It was like flying on a private/ corporate plane . Will def go again"
Pros: "Quick cheap flight"
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence."
Cons: "I have nothing to complain about."
Pros: "How quick the flight was."
Cons: "Missed my flight and was not accommodated well. The flight was very uncomfortable and I wouldn't take it again."
Pros: "comfort, speed of flight, LOVE the terminal"
Pros: "I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last"
Cons: "There wasn'a single thing I did not like"
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again."
Cons: "This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful."
Pros: "Flight cancelled in Muscle Shoals layover"
Cons: "No one has told me anything, they have to wait on an email is the only reply I've gotten"
Cons: "Scheduled to fly Cortez, CO to Phoenix at 10am xmas morning. Delayed until 11:40. At 11 it was delayed another hour. At 12 it was delayed another hour. At 1 it was delayed another hour. At 2:30 it was cancelled. Ridiculous lack of communication. We assumed it was weather, but eventually they told us it was mechanical. We had to drive 7 hours to get to our vacation, mostly at night, partially in a snowstorm with icy roads, and of course the 8 hours home later in the week. If we had known they would cancel in the morning it would have been much less stressful for all. Or better yet - have some airplanes on hand in case of mechanical failure!!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "The convenience and price. Its so affordable now!! The staff is so nice and helpful!"
Pros: "My good experience started since I checked in. The lady at the counter was very nice and helpful. The flight was very comfortable and the crew were also nice. I really liked the seats. I am going to recommend this flight to everyone I know!!"
Cons: "Heard from other passengers it happened all the time. Flights cancelled due to mechanical problems."
Pros: "The staff were pleasant to work with."
Cons: "Flight was scheduled to depart at 4:30pm and without any weather or mechanical delays the flight is pushed to 6:30pm. Then 7:00pm. Now 8:00pm. And I am still waiting."
Pros: "The staff was very friendly and professional from the checking point to the final destination . It is a private jet experience for a bargain. It is a great experience."
Pros: "Small plane, comfy seats, no hassle"
Pros: "The airport personnel for Boutique are great!"
Cons: "Everything was wonderful!"
Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Cons: "It has been seriously delayed and I have not taking that flight yet ."
Pros: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Cons: "The plane was really hot when I first got on."
Pros: "Love Boutique air."
Pros: "The staff seemed nice, but pretty confused about what Boutique airlines was up to."
Cons: "I'm a bit confused how this company has stayed in business. I booked this ticket thinking it would be a novel flight to LAX. Heck, I even paid a little more for the ticket. On my way to the airport I got a call saying the flight was going to be delayed by 5 hours. I was just about at the airport so I figured I'd just wait it out. At the airport there was one checkin counter and it was empty. I sat around for 30 minutes until someone came out to help me checkin. Waited at an empty gate for 5 hours wondering if I was in the right area. 9pm came and went and no plane to be seen. The frustrating thing is that there were no updates from the staff throughout the process. I think this is something I've come to take for granted on all the other airlines I've been on. Will I make it to my destination? No idea. Anyways, if you want reliability pick any other airline. If you like having to ask a lot of questions and get a lot of vague answers, Boutique is for you. It's very unfortunate. I really wanted to write a positive review!"
Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."
Pros: "No long lines. No stress. Friendly staff."
Pros: "more snacks"
Cons: "small plane, was kind of tight"
Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"
Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."
Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."
Pros: "Liked the hospitality of the crew"
Cons: "The noise of the plane"
Pros: "All the staff are very helpful and friendly."
Pros: "What a fantastic surprise. Best flight ever and no hassle. Service is second to none!!! Husband loved it even more than I. Full size drinks and nuts, smooth flight all the way through, We will do this again and again. Thank you!"
Cons: "No downside at all"
Pros: "A different flying experience"
Cons: "There were 5 passengers on the flight, 2 checked in a bag for a total of 2 bags. My bag was lost. In reality on flight 438 Boutique Air lost/misplaced 50% of the passengers luggage. The staff is trying to get my bag on the next Boutique Air flight which does not arrive in Nashville until Sunday. I may be moved from Nashville on Sunday. The baggage needs to be on the next flight heading to Nashville regardless of the company."
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."
Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."
Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"
Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Pros: "Small plane. Fun, new experience! Smooth flight, cool pilots. Never ridden in an 8-seater before! They gave me peanuts when I asked, too."
Cons: "There was an issue with boarding pass printing -- the printer had some problems for a bit, and our agent had some difficulty trouble-shooting the issue. I don't blame her at all -- she got it fixed, and we were only delayed 10 mins or so in the end. To make things perfect, that part of the process would have been full-proof."
Pros: "Care, service, concern"
Cons: "Everything was good Stormy, rough air and a safe flight"
Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."
Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"
Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Cons: "Media entertainment selection"
Pros: "Dreamliner comfort."
Cons: "Better food and drink options."
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "Movie selection"
Cons: "More drink service"
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "Good crew, good and safe flight. Thank you!"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Customer service in Business Class."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "Seat was too small"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "Boarding quickly"
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "I likedthe ease of ticketing, well-organized boarding procedures and flying on a soon-to-be retired 747."
Cons: "I was most fortunate to have an empty seat next to me, but cramped seating makes it hard to be comfortable for 10.5 hours."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Pros: "Boarding Crew Leg room Entertainment"
Cons: "Flight was canceled. Rescheduled on next morning on economy class even though the original tickets booked for business class. No hotel, food voucher, etc. were provided blamed on the weather condition even though the bad weather was 1-2 days ago, and on the day of departure it was air traffic control problems which was stated in cancellation email."
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "Same.as above."
Pros: "Entertainment available; happy that it was free; blanket and pillow"
Cons: "The seats are uncomfortable to sleep in so I didn't sleep at all from San Francisco to Bradley; wished my seat had somewhere to plug my phone"
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Pros: "Flight attendants provided great service - really made an effort."
Cons: "Pilot inability/unwillinngess to explain reason for 1 hour 45 minute delay departing SFO. Mechanical problem, disclosed just 30-45 minutes after take-off necessiated unplanned landing in Chicago, where we waited another 2 hours before finally taking off to Paris."
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "There is nothing to like due to the fact that the flight was cancelled."
Cons: "I had to pay out of pocket to get a rental car then drive 4 hours to get to Redding to be at work on time. I am at work now and quite exhausted. I also was told it was cancelled due to weather when both San Francisco and Redding had clear skys. I waited over an hour and a half to get my bag, which I don't understand because the flight was cancelled and therefore communication should have been clear to bring those bag to baggage claim. The representatives that helped me were friendly, but I felt it was a business as usual situation with no concern about my inconvenience. Also I was not given any information about a refund and when I asked, I was referred to a website to figure it out on my own. Unforeseen incident, but zero attempt at service recovery."