Book Ace car rentals at Mexico City Benito Juarez Airport

Mexico City, Mexico - Benito Juarez
Jun 3 — Jun 10
Same drop-off
Mexico City, Mexico - Benito Juarez
Fri 6/3
Noon
Fri 6/10
Noon

Reviews

Overall Rating3.9 MediocreBased on 16 reviews
Cleanliness
4.3
Comfort
4.1
Overall
4.1
Pick-up/Drop-off
3.3
Value for money
3.8

Recent reviews

Traveler rating
1
1
1
10
0
Find reviews that mention:
6.0
Cons:The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.Reviewed Mar 28 2021
review fromkayak
2.0
LiesCons:There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of timeReviewed Jan 10 2019
review fromkayak
2.0
They didn’t have my car, I need a refund ASAPPros:Nothing, they didn’t even help me getting a different carCons:The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhereReviewed Nov 27 2018
review fromkayak
2.0
PatheticPros:The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied helpCons:Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.Reviewed Oct 24 2018
review fromkayak
2.0
Gave away my vehicleCons:I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.Reviewed May 28 2018
review fromkayak
2.0
Bad service and van had several issuesPros:NothingCons:Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkkReviewed May 2 2018
review fromkayak
2.0
Pros:Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.Reviewed Mar 14 2018
review fromkayak
3.2
Horrible pickup experiencePros:N/ACons:I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another companyReviewed Feb 20 2018
review fromkayak
2.0
Bait and Switch!!!!Pros:Nothing. They didn't have the car I rented available.Cons:They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.Reviewed Feb 19 2018
review fromkayak
2.0
HorriblePros:The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.Reviewed Oct 21 2017
review fromkayak
4.8
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!Pros:We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.Cons:We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.Reviewed Aug 7 2017
review fromkayak
2.0
Price not what I expected. Did not have car I reseCons:They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.Reviewed Jan 7 2017
review fromkayak

Ace car rentals near Mexico City Benito Juarez Airport

Terminal 1 Sala E1 Local 19-A, Ace car rentals

Address

Terminal 1 Sala E1 Local 19-A

Hours

Friday00:00 - 23:59
Saturday00:00 - 23:59
Tuesday00:00 - 23:59
Sunday00:00 - 23:59
Wednesday00:00 - 23:59
Monday00:00 - 23:59
Thursday00:00 - 23:59

Phone

+52 33 4170 8243

Top tips for renting a car from Ace at Mexico City Benito Juarez Airport

  • Economy rental cars from Ace at Mexico City Benito Juarez Airport are around 94% cheaper than other car types, on average

FAQs about renting a car from Ace at Mexico City Benito Juarez Airport