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Loved having an indoor pool and hot tub, especially after a long international flight. The room and bed were surprisingly much more comfortable an spacious than the pictures made it seem and we had many tv channels to browse through. Being so close to the airport an without alternative transportation, it was disappointing that there was hardly anywhere to eat within walking distance of the hotel. There was a good pizza place or delivery, but our options were very limited. Also, the water wasn't the best tasting (may just be we are not used to Chicago water) and there wasn't really a microwave we could use anywhere other than the breakfast nook, which was closed off to us. Also, not having the option of anything for breakfast because we had an early flight was annoying. They should be used to early risers and have some sort of cereal or bread and fruit that could be quickly grabbed and don't require any preparation by the hotel.
I'll like to compliment Cecilia (front desk), Lupe (room maintenance), and Jose (shuttle driver) for their excellent service provided to us. They made us feel good and comfortable. Thanks to all of you. We really appreciate it. The room was reserved as non-smoking but had a terrible cigarette odor. Perhaps management needs to work a little bit on improving that. A few employees need to work on their customer service attitude; Lety (front desk) and Saul (maintenance) for example. They seems to be mad and upset most of the time. We noticed a bit of rudeness when asked for things. Other than that we had no complaints.
Loved the friendly and helpful staff. Free parking and free shuttle to airport were the whole reason I booked here, but the room was very nice and clean! Not enough outlets in room
The location was good to the major interstates. It was good for the money I payed. I will stay there again. The pool was dirty, we found long hair in the bottom of the pool. The breakfast room was always crowded. Not many healthy options.
The staff was friendly and helpful. The shuttle service was quick and convienent. It was sn awesome value. The room was sort of dirty and the facilities were a little sparse. A change machine would have been nice.
The shuttle was super easy to use. We could get right on the train to downtown and saved a lot of money this way. The shuttle driver Roberto was excellent In suggesting activities and areas to go to and areas to avoid. They were willing to work with us and the shuttle was always running. The front desk staff was also wonderful. The rooms were nothing fancy and breakfast was bad but for the money and for how nice the staff were and the location it more than made up for it.
24 hour airport shuttle this was the reason I chose this hotel. Left on time and no complaints at all no complaints this is a airport hotel so you knew what you were getting
Free air shuttle bus (time is also flexible) Staff are very kind and friendly non
Cheap enough to entice. Close to the airport so you won't miss your flight. Friendly staff. Very far from the city but I guess you'd expect that from an airport hotel. Rooms just clean enough to be bearable. Even though the breakfast is included, do not count on it at all.
Very friendly staff, comfy beds, breakfast was good. My sheets and towels had stains on them, the AC was so loud I couldn't sleep, the carpet in my room was pretty gross and it was coming up.
Staff were super helpful! Everyone took the time to help us with our needs and gave us tips on places to visit, best modes of transportation, and events happening. The free 24 hr shuttle to and from the airport gave us easy access to anywhere we needed to go in the city and saved us money and time! Will definitely stay again! Pool/spa area was small and crowded. Breakfast was also crowded and made for long lines and wait.
Beds are somewhat comfy, rooms are big and have a flat screen tv Internet unreliable. Shady people gathered outside my room at 4am being loud. Shower raised up and hard to get in/out. Water pressure bad.
Room was pleasantly furnished. Motel manager was very kind and extremely accommodating.
This hotel was located close to a conference center for an event we were attending. It was very clean and the staff were helpful. The rooms had a refrigerator and microwave. I wish it had had a pool for the kids.
It is a clean, and quiet hotel with comfortable beds. The cost is very reasonable. It is also close to other activities. Parking was limited on a Saturday night, and there are limited channels to watch. Also the heater/AC made a lot of noise.
Our room was clean and quiet. The interior of the motel has been updated, so the room felt more upscale than the motel's exterior appearance. All the folks we met who work there were very friendly and helpful. This place exceeded our expectations. Thanks
Clean room with WiFi. Reasonable access to the freeway. Just down the road from the amazing Michele Bakery. Some of the guests were loud, which is probably par for the course in this area.
The space was great very secluded and private great for honeymooners like my husband and I was I didn't like how I was being questioned about getting extra towels for my room I was very unhappy about it as if we had a limit on get towels
The staff went out of their way to offer assistance since Chicago was a new experience for us.
Our room was newly renovated. Small but comfortable given the location and our purpose (staying overnight due to layover). Staff was very friendly. We couldn't get into the first room we were given and someone else had the same issue we did. It was resolved.
staff was friendly and helpful with directions. the carpets were very dirty. the fan in the bathroom ceiling was falling out.
The staff was extremely friendly and helpful. The room was quiet, a plus. Plenty of parking.
The free parking too much noise
I liked the wood laminate flooring rather than carpet. The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
I have in many Motel 6 bit this one was a little pricey. I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
Convenient to the O'Hare Int'l Airport Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
The room Staff attitude
It was cheap. It was a dump. The room SMELLED AWFUL like someone had used way too much air freshener to cover a worse smell, I had to air the room out. The floors were fake wood parquet that was old and peeling up in spots. there were no amenities at all other than two small bar soaps. No fridge, microwave, coffee maker, hair dryer, NOTHING. fluorescent light in bathroom flickered for a full minute before it came on. I was so paranoid about bedbugs I did not let any of my clothes or bags touch the bed or floor. I unmade the bed and lifted the mattress up to look under it with a flashlight before i laid on it. When I was driving around I saw TWO other Motel 6's within a couple miles of this one, and they both looked a lot nicer. (I only saw the outside though) I ended up changing my flight home from a morning flight to the night before mainly so I would not have to spend a second night here.
The staff at the front desk was very friendly and efficient during check-in. The hotel is located at the intersection of busy roads- very loud throughout the entire night. Semis in the parking lot were constantly making noise. The room was not very clean- stain on the bed sheet, hair in the sink and shower, stains on the floor by the shower and on the wall by the sink. Pretty rundown overall. It was cold and you could not turn the temp higher than 65! Thin blanket and sheet on the uncomfortable bed. if you wanted to use wi-fi, you had to pay for it.
Nothing Everything, smelt terrible, neighbors kept me up all night. Bed was a brick I was hurting bad the next day, not free wifi, just gross I was afraid a cockroach was going to crawl on me any minute
Staff was very helpful and attentive. Rooms were decent and good coffee in the morning. Stayed for an event in the area and the stay at Elk Grove was nice.
Construction noise ridiculous, bang bang all day long. Sinks not function. Poor
it was cleaner and quieter than I expected for the price no, it's a good value
Can not really say. Yes there was stains on the cover's. There was no shampoo just a small bar of soap only. We paid xx. dollars and it was very noisy all night. You think you would have small bottles of shampoo or cream rinse. One little bar of soap.
Staff was very courteous and friendly. Room was quite small, but sufficient.